0:11 [Music]
0:12 and i suppose the
0:13 for me
0:15 it was a really positive thing to see
0:17 that pilot unfold
0:19 don't take my word for it however
0:21 i always think that actually what we
0:23 should we should do is get people who
0:25 actually have to do this job uh to
0:27 unpack some of the some of their
0:29 experience and i'm really pleased that
0:32 people from we care are are on the
0:35 webinar and are willing to um to
0:38 show some some of their experiences um
0:40 i would say that actually the
0:42 provisional advice and information is is
0:45 actually fundamental to to the proper
0:47 functioning of an hia and although we
0:48 might think that people don't want to
0:50 move in later life
0:52 if they don't have the knowledge of what
0:53 is available to them if they don't if
0:55 they can't see beyond around the next
0:58 corner and are forced to move because of some
0:59 some
1:01 catastrophic health change that is
1:04 usually a worse outcome than the ones uh
1:06 who have been able to think about it
1:08 earlier and have actually been able to
1:10 make positive choices even where those
1:12 positive choices are to adapt and and
1:15 stay in their own home um so i'd like to
1:16 introduce michael stacy who was the
1:19 caseworker in the um in the
1:21 weekend repair pilot uh and he'll
1:24 introduce uh his own uh project thanks michael
1:25 michael
1:27 thanks francis
1:28 yes um
1:29 we obviously i was
1:32 um involved in the um the pilot in
1:34 bristol and we've uh
1:36 we care home improvements has carried on
1:37 with some other we've got some other
1:38 funding now
1:40 to carry this work on
1:42 and um in a minute we're going to show a
1:44 short film of uh
1:45 quite a
1:48 what we consider a good success story
1:50 and before we do show the film i just
1:51 wanted to give you a bit of an overview
1:51 that the [Music]
1:53 [Music]
1:56 lady concern was referred to us through
1:58 a social worker she was living
2:01 in her own occupier and she owned the
2:04 flat it was a first floor flat and sadly
2:06 she'd had a
2:08 stroke and she's also got some
2:10 sadly a life limiting
2:12 um conditions so
2:13 but the [Music]
2:14 [Music]
2:17 the crux of this is and what reiterate
2:18 what francis said it's
2:21 you know if the person can decide that
2:24 moving is in their best interest with i
2:25 i consider with three-quarters the way
2:28 there because that to me is the biggest obstacle
2:29 obstacle
2:31 anyway this lady was
2:32 was um
2:32 um
2:35 referred to us
2:36 via a social worker through her sister
2:38 who lived in um
2:40 in near london
2:42 and then we picked it up from there
2:45 and um
2:47 the well the store the story
2:49 goes that um
2:53 we we identified um somewhere for her
2:55 and then we work with this particular
2:57 extra care housing provider in bristol to
2:59 to
3:01 not just go to the first place that came
3:02 available wait for something that was
3:05 more suitable to for her so
3:06 um i think we're just going to show a
3:08 short um film
3:09 film
3:12 of this this lady um and to introduce
3:14 her and just to give
3:16 a bit of an overview of
3:19 where she came from and where she is now
3:22 and how it's improved her health and
3:24 well-being so
3:44 i first
3:46 met met lee when i came to visit her in
3:48 the flat that's behind me she was in the
3:50 first floor flat
4:18 you haven't got a driving license
4:21 or a passport no did you have a bus pass
4:23 you had a bus did you have a bus pass or
4:26 not yeah i've got buses and a passport
4:29 you have got them well done i can fill
5:19 and this is where the hazard lunch
5:20 liver and bacon's on the menu today i understand
5:33 how
5:35 this is my question really how how has
5:37 life changed for you since
5:41 you moved to san monica trust
5:43 so there's less stress yeah the bill's
5:46 coming in i don't know who to help no
5:46 no [Music]
5:47 [Music]
5:49 but for me
5:51 for me to help me
5:53 pay my bills
5:56 not because of monetary prospect so
5:58 it's a process of leaving
5:59 the flat
6:03 go to the post office paying my bills
6:05 i couldn't do that no more
6:07 after my pri uh um
6:09 um
6:11 yeah so it's helped all that
6:14 the stress of practical health health
6:16 like that yeah because all the bills all
6:19 the all the rent you pay here is for all
6:22 your for your electric gas telephone
6:24 water everything isn't it so
6:26 everything's included in
6:28 the rental price yeah and because of the
6:30 hot lunch here yeah
6:32 yeah
6:35 it is less stressful because i don't
6:37 have to go out every day and buy food
6:39 prepare foods cook
6:40 cook
6:42 pots and pans
6:44 being washed yeah
6:47 how do you how do you find them
6:49 having a shower here as opposed to where
6:51 you were before
6:54 i couldn't have it any time i like
6:55 because where you were before you had a
6:58 carer did you to help you no to step on
7:01 the bath board right so here you've got
7:03 a level that's a shower that you can
7:05 i can have a shower and i like it by
7:08 myself right yeah yeah because that that
7:11 i've got a shower chair as well right
7:13 and then i mix it
7:15 because i'm not
7:17 steady on my feet
7:20 all i do in the morning when i want when
7:22 i wake her
7:24 to the shower
7:28 i just jump into a child chair
7:35 what you're saying for them yeah uh
7:37 born in the bath sitting on the shower board
7:38 board
7:41 yeah and and it's nice that you can have
7:43 a shower when you want it rather than
7:45 having to wait for a carer to come
7:47 yeah whether were the stairs difficult
7:54 so now you've got
7:57 flat and a lift to
7:58 to get down the stairs you don't have to
8:00 use it
8:01 because of my mum's
8:02 mum's
8:05 situation yeah
8:08 i know my students
8:12 in time the stairs were hurt yeah yeah
8:14 and you you'll
8:15 feel safer now because you haven't got
8:18 to use stairs you've got to lift
8:20 do you feel less isolated here have you
8:22 made friends here yeah a lot of friends
8:24 yeah how's that helped you
8:30 it has
8:32 well yeah
8:35 and the friends you've made are
8:36 through when you have
8:40 you'll have lunch together yeah yeah do
8:42 you feel there's
8:45 more support here for you if you if you
8:47 needed it yes yeah
8:50 right so everything is here for you
8:54 do you feel safer here as well yeah because
8:55 because
8:57 where i used to lisa i was the only disabled
8:58 disabled
9:01 person rather than a complex right
9:02 right
9:06 right those are the private complex yeah
9:07 do you feel safe here and there's more
9:09 staff around and
9:11 other people what if i
9:14 i'm in an offender
9:16 i'm going to care and support
9:19 and then they'll judge do i need a
9:21 doctor or not or an
9:22 oh okay yeah
9:24 yeah
9:27 do you think your family feel
9:30 more relaxed about they're not less
9:33 worried about you now
9:37 my sister's phony once in the morning
9:40 and then and the same day was at night
9:42 two phone calls the other day
9:46 now she only phones me one once a day or
9:49 at night what's up what's at night right
9:50 brilliant okay
9:52 that's great
9:55 and do you do you get a chance to
9:57 go go out shopping
9:59 from from from here where you are now
10:02 here i catch the wednesday buster
10:05 waitress is the moniker organizer for
10:07 you i i
10:10 i get on the same monsters trust me
10:13 lovely and they they take us to waitress
10:16 i i've got one hour waitress and pushing
10:18 the trunk right and then you and then
10:20 you but then you've got all the rest of
10:22 the food that you need
10:24 for the rest of the week
10:26 from waitrose
10:27 and yeah
10:29 you wanted
10:31 or you realized that you had to move
10:33 didn't you you realized it a lot of
10:35 people put a barrier up and say oh no
10:36 i'm not moving i've lived here for so long
10:41 thanks thanks michael i i was just
10:42 putting the chat actually i'd love to
10:44 have a wednesday bus to waitress once
10:46 you know that waitress she goes to um so
10:47 i live in bristol so i know it's less
10:50 demonic as well and um it is a fabulous
10:52 fabulous place
10:54 can i just put a bit of a caveat on the whole
10:55 whole
10:57 that case so france is that um
10:59 you know one of the things that enabled
11:01 her to move so quickly was that she was
11:04 lucky enough to have some savings
11:06 to um be able to move
11:08 to the new property before she sold the
11:11 flat we've now helped to sell the flat
11:13 so i wasn't going to get let you get
11:14 away with without unpacking some of this
11:17 stuff um so so i was going to ask you
11:19 what are the actual practicalities as a
11:21 caseworker delivering move on what you do
11:22 do
11:25 um so so so you begin because it must be
11:27 a really difficult conversation to start
11:29 having um and actually do you give
11:31 people time to think do you leave people
11:33 with options do you go and visit them
11:35 once they made the decision do you help
11:37 them move do you help them paint do you
11:40 have to sort out the utilities
11:44 the moving people all that sort of stuff
11:46 yes i mean the whole we're
11:48 we're finding that we probably haven't
11:51 got any family or local support so
11:52 so
11:55 they are or maybe family
11:57 overseas and things haven't
11:58 got hands on
12:01 so we are finding that when we're doing
12:04 this we are doing the whole thing from
12:05 you know i always go to meet the people
12:06 in the hat in their own home i think
12:07 that's important
12:10 um we we then if they just you know i
12:13 think the biggest barrier as far as i'm
12:14 concerned will always be the person
12:16 themselves once they've
12:18 um you know the biggest successes we've
12:22 had the people that have um agreed to or
12:24 want to move really want to move is more
12:26 than agreed to but we would you know i
12:27 think it's always something that you
12:30 could sow a few seeds if someone isn't
12:34 overly keen or has certain reservations
12:35 we can take them to show
12:36 show
12:39 potential potential properties that may be
12:40 be
12:43 available to them and
12:44 and take it from there but we would do
12:47 the whole thing from guesting
12:48 we always get um
12:50 to make sure we're very impartial we get
12:52 three estate agent valuations let the
12:54 client go back to the client say these
12:57 are the valuations and the same we
12:58 engage solicitors
13:00 um clearance of the house if needed
13:02 before it was sold depending on which
13:04 toy round um they were
13:08 doing it and also we're able to
13:10 on the sort of the other end of the
13:12 spectrum really with in the
13:16 people that mainly um in social or um
13:18 private rented that if
13:21 if they are unable to afford the cost of um
13:22 um moving
13:23 moving
13:24 even though
13:25 they've been
13:27 given a you know we've had a couple of
13:29 cases recently where
13:30 a couple were [Music]
13:32 [Music]
13:34 given an extra care scheme place but
13:36 they just could not afford the moving costs
13:37 costs
13:39 so we approached a local charity that not
13:40 not
13:42 normally don't um fund this sort of
13:43 thing and just said to them well
13:44 you know
13:46 you're happy to buy a new carpet for
13:48 these people to when they move into
13:49 their place but if they can't move into
13:51 their place
13:53 um you know that new carpet won't be
13:55 needed and they're not going to gain
13:58 from from their um move on
14:02 place so you know we're trying to you
14:04 know we are encompassing people people
14:06 from right along the spectrum people
14:08 that are saying i'm helping a person at
14:10 the moment who's
14:13 um went from hospital just did not want
14:16 to go back to his house and he um is in
14:19 an extra care scheme that he's funding
14:21 but he he we're we're helping him sell
14:22 the property so
14:24 so
14:26 you know that and he'll he'll end up
14:27 with them
14:30 you know quite a lot of money at some
14:32 stage and then we've got to obviously
14:33 we're not going to get involved in that
14:36 but we need to make sure that he's um
14:38 sorted and protected
14:40 so you know
14:41 and then it it goes right from that end
14:43 of the spectrum to someone who just
14:45 hasn't got 500 pounds to
14:47 to to move so
14:49 yeah i'll come to some of the funding
14:51 issues later and i hope that that kevin
14:53 will make some comments about funding as
14:55 well there are two issues for funding
14:56 one is the funding for for the person
14:59 moving on both in terms of the services
15:02 the move on costs the conveyancing costs
15:03 selling the house buying a house stamp
15:06 duty all that sort of stuff um and then
15:08 secondly there's there's your pay which
15:10 is that presumably you don't work for
15:13 free and um and actually uh it must be
15:16 difficult to sustain your activities uh
15:18 if you have no visibility about how how
15:19 long these processes will take so i'll
15:22 hope to unpack some of that uh in in the
15:23 course of this webinar
15:26 there was a question uh in in the uh in
15:27 the chat from uh martin another
15:31 honorable bristolian uh asking whether
15:32 um whether
15:35 family influence was uh imported in the
15:37 decision-making process to move
15:39 did you get support from family members
15:41 did was it required what was your
15:43 experience in that um
15:46 as i said most most of the people that
15:48 i've i've dealt with are
15:51 haven't been local so
15:53 um the the one in the video this the
15:56 sister was she just had one sister and
15:57 she was she's been very supportive of
16:00 the whole thing because she could it was
16:02 during covid and she couldn't um
16:05 come down at all and as lisa in the
16:06 video you know it's made a big
16:08 difference to her because
16:10 she now phones her once a day rather
16:12 than them morning and night so
16:15 but most primarily i would say that most
16:17 of the people i'm dealing with have not
16:18 got any um
16:19 um
16:21 family that have
16:23 but the ones that we have done
16:25 they've been supportive i mean i think
16:27 you know they realize that um
16:28 um
16:29 you know
16:30 like to think that most people think
16:33 that the best in the in the parents or
16:35 whatever it's best interest is to move
16:37 somewhere more um
16:40 safe secure and less worry for them
16:41 because we you know we've had this
16:42 before when
16:44 i've had sort of son-in-laws
16:46 saying oh it's brilliant thanks ever so
16:47 much michael i can now go on a holiday
16:48 because i've got to wait for my
16:50 mother-in-law to ring me to change a
16:52 light bulb um because she's gone
16:54 somewhere so you know it goes down to city
16:56 city
16:58 things like that and but knowing that
17:00 their you know their loved one is safe
17:02 and secure where where they are so it
17:05 really does yeah
