0:02 You found it. You found the right video
0:03 to prepare you for your interview that's
0:05 coming up. My name is Irvin, also known
0:07 as Kobo Man. I have 20 years of
0:10 experience in IT. And I promise you,
0:12 this video will prepare you step by step
0:15 on how to ace this interview. It's not
0:17 very complicated. All you have to do is
0:19 just have all the information you need
0:22 in one place. And this video will have
0:24 all of this. It will set your mind at
0:25 ease so you don't have to worry about
0:27 your interview that's coming up. Once
0:29 you go through this and you watch this
0:31 possibly multiple times, then you can
0:34 relax, get some sleep before you go for
0:36 this interview knowing that you are prepared.
0:42 Welcome to top 20 desktop support
0:44 interview questions and answers. This
0:46 guide highlights key desktop support
0:47 interview questions covering technical
0:50 troubleshooting, system management, and
0:52 user support with concise answers to
0:55 help you excel in your interview.
0:57 basically to help you get a job. If you
0:59 like this type of video, please take
1:01 time to like, comment, and also check
1:03 out the links in the description of the
1:05 video to help you prepare for an interview.
1:08 interview.
1:09 The best way to practice along this
1:12 video is to pause after each question
1:14 comes up in this video. Say the answers
1:17 out loud or in your head so that way you
1:19 practice for the interview. I promise
1:21 you this is the best way to go about it.
1:23 We will start this guide with general
1:26 questions. First question is, can you
1:28 explain your experience in desktop
1:30 support? So, this is something that will
1:32 pretty much always come up on any
1:35 interview and the answer to that is to
1:37 highlight relevant roles, tasks, and
1:39 technologies such as troubleshooting
1:42 hardware, software issues, installing
1:44 operating systems, and supporting end
1:46 users. So, talk about all of these
1:49 things that you have experience with
1:51 that is specific to desktop support roles.
1:53 roles.
1:56 Question number two, what is the primary
1:59 role of desktop support professional? So
2:02 to answer this, uh make sure you specify
2:06 that desktop support is about ensuring
2:08 that end users can effectively use their
2:11 workstation by providing troubleshooting
2:14 hardware or software issues, setting up
2:16 their systems, and providing just
2:20 general tech support for those users.
2:23 Moving on to technical questions.
2:26 Question number three, what steps do you
2:29 take when a user's computer won't turn
2:32 on? So, this is a simple question which
2:34 requires a simple answer. And the answer
2:36 is check the power connections and
2:39 ensure the power button is working. Test
2:41 the power supply with another outlet and
2:44 inspect for hardware issues like faulty
2:47 power supply or motherboard.
2:49 Question number four, how would you
2:52 resolve slow running computer?
2:54 Answer is to check for background
2:57 processes using task manager. You can
2:59 also clear temporary files and browser
3:03 cache. You can also run malware or virus
3:06 scan to ensure that system is updated.
3:09 Upgrade hardware like RAM or the hard
3:12 drive if necessary.
3:14 Question number five. What is the
3:16 difference between a workg groupoup and
3:19 a domain?
3:22 Answer to this is that workg groupoup is
3:25 a peer-to-peer network where each
3:29 computer manages its own resources.
3:32 A domain is a centralized network
3:34 managed by a server for user
3:39 authentication and resource access.
3:41 Question number six, how do you
3:43 troubleshoot a printer that isn't working?
3:46 working?
3:48 To troubleshoot this, check for power
3:51 and connectivity. Ensure the printer has
3:55 paper and ink or toner.
3:57 Restart the print spooler service and
4:06 Here are some scenario-based questions.
4:09 Question number seven. A user reports
4:11 they can't connect to the internet. How
4:14 do you troubleshoot this issue? The
4:17 answer is check if the device is
4:21 connected to Wi-Fi or Ethernet.
4:24 Ping a website or an IP to confirm connectivity.
4:26 connectivity.
4:28 Restart the modem or router and the computer.
4:30 computer.
4:32 And then lastly, verify network settings
4:36 like IP address and DNS configuration.
4:40 Question number eight,
4:42 how would you handle a situation where
4:45 an employee is frustrated due to
4:48 persistent issue?
4:52 So to answer this, you would say listen
4:55 attentively, emphasize, explain the
4:57 steps you're taking, and provide regular
5:00 updates until the issue is resolved.
5:04 Now we have some behavioral questions.
5:07 Question number nine, describe a time
5:10 when you solved a complex technical issue.
5:12 issue.
5:15 So to answer this properly, you need to
5:17 provide a star response. Basically what
5:19 that means, it's a situation, task,
5:22 action, and a result focusing on the
5:25 tools you've used, steps you took, and
5:27 the outcome.
5:29 Question number 10, how do you
5:33 prioritize multiple support tickets?
5:36 To answer this, you need to assess the
5:39 impact and urgency of each issue,
5:42 addressing high priority tasks first,
5:47 and communicate timelines to all users.
5:49 Now we have some knowledgebased questions.
5:52 questions.
5:54 Question number 11. What is Active
5:59 Directory and how you use it?
6:01 Answer is Active Directory is a
6:03 Microsoft service for managing users
6:06 access and security across a network.
6:09 You can mention tasks like resetting
6:11 passwords, creating user accounts, and
6:14 managing group policies.
6:17 Question number 12.
6:20 What is the blue screen of death, also
6:22 known as bought and how do you resolve it?
6:24 it?
6:28 Bod is a critical error caused by
6:32 hardware or driver issues. Steps include
6:35 noting the error code, booting into the
6:37 safe mode, updating or rolling back
6:40 drivers, or you can also run hardware
6:44 diagnostics to resolve these issues.
6:46 By the way, I have a newly released
6:50 video on how to troubleshoot blue screen
6:52 of death. So, if you want to check that
6:54 out, there's a link that just came up on
7:01 Question number 13. How do you handle a
7:04 virus or a malware infection on a computer?
7:09 So to answer this, you need to specify
7:12 that the system needs to be isolated
7:14 from the network.
7:16 You also need to run a full scan with
7:19 updated antivirus software. You also
7:22 need to remove or quarantine malicious
7:25 files. And you also need to educate the
7:28 user on safe practices.
7:32 Now we have tools and technologies as
7:36 part of the questions and answers.
7:38 Question number 14.
7:41 What remote desktop tools have you used
7:45 and how do they help?
7:49 Mention tools like team viewer anyesic
7:52 remote desktop. explain their role in
7:54 remotely accessing and troubleshooting systems.
7:56 systems.
7:59 Question number 15.
8:02 What are common shortcuts and commands
8:05 in Windows troubleshooting?
8:08 Some examples of this are control shift
8:12 + escape which opens the task manager.
8:17 Windows key +R opens run dialogue.
8:22 Command line sfc slashcan now checks the
8:24 system files
8:28 and then lastly IP config
8:35 Moving on to some hardware knowledge
8:37 interview questions and answers. Number
8:41 16. How do you replace a faulty hard
8:43 drive in a desktop?
8:46 First step is to power off and unplug
8:49 the system. Open the case and disconnect
8:51 the old hard drive. Install the new
8:53 drive. Connect the cables and make sure
8:56 it's secured. And then reinstall the
8:59 operating system and restore backups.
9:02 Question number 17.
9:03 What is the difference between
9:07 solidstate drive and a hard drive?
9:10 SSD is faster, more durable, and uses
9:14 flash memory. Hard drive is cheaper with
9:18 higher storage capacity but slower.
9:22 Here we have some soft skills questions.
9:24 Number 18, how do you explain technical
9:28 terms to non-technical users?
9:30 To answer this, say that you would use
9:33 simple language, analogies, and visuals
9:36 focusing on how to how the solution
9:38 impacts their work.
9:41 Question number 19, how do you handle a
9:43 situation where you can't resolve an
9:45 issue immediately?
9:48 The answer is communicate the delay to
9:51 the user, escalate the issue if needed,
9:55 and provide regular updates.
9:57 Now for the last question, this is
9:58 technically a performance-driven
10:01 question. So for question number 20, how
10:03 do you ensure that systems remain secure
10:07 and up to date? The answer to this is
10:09 you have to emphasize that applying
10:11 regular software and OS updates is
10:14 important. Monitoring for
10:16 vulnerabilities and then enforcing
10:20 strong passwords and educate users on
10:23 security practices.
10:26 Now to ensure that you do well in this
10:28 interview, you need to mentally prepare
10:29 for these type of questions with
10:32 specific examples from your experience
10:33 that will help demonstrate your
10:36 technical skills and problem solving
10:39 abilities. Real examples that you have
10:41 in your mind is something you might want
10:44 to concentrate on. I wish you best of
10:47 luck and I hope you get this job. Please
10:49 take time to like and comment on this
10:52 video if this video is helpful to you.
10:55 Also check out the links on the first
10:57 comment that is pinned and also in the
10:59 description of this video to help you
11:02 further increase your chances of getting
11:05 this job. Take care. Have a blessed day. Bye-bye.
