The central idea is to effectively explain how policies and procedures inform organizational decisions by focusing on the practical application and the evidence generated, rather than just defining them.
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Struggling to explain how policies and
procedures inform decisions? You're not
alone because this question trips up
loads of students who over complicate
it. In the next few minutes, I'll show
you exactly how to approach this
question so you can hit those marks
confidently. Let's get straight into it.
Most students lose marks here because
they simply describe what policies and
procedures are without explaining how
they actually inform decisions. Another
common mistake is writing generically
about policies in general rather than
connecting your answer to the specific
scenario you've been given. The third
pitfall is forgetting to show the link
between following procedures and the
evidence or data that comes from doing
so, which is what actually drives better decision-m.
The command verb here is explain, which
means you need to make something clear
by describing it in more detail and
revealing relevant facts. The question
wants you to show how the application of
policies and procedures, so actually
using them in practice, generates
evidence that then informs
organizational decisions. A low pass
might list some policies, whereas a pass
explains the connection between
application and decision-m.
To achieve a high pass, you'll want to
demonstrate deeper understanding of how
this creates a cycle of continuous
improvement and supports customer
focused outcomes.
Think about cause and effect throughout
You'll want to research what we mean by
policies and procedures in a people
practice context and consider the
different types that organizations
typically have in place. Think about
policies related to areas such as
recruitment, performance management,
absence management, grievance handling,
and customer service. Consider how
following these consistently creates
data and evidence over time. Your core
learning materials will guide you on the
range of policies and procedures that
drive customer focused strategies. Look
for academic sources that discuss the
relationship between policy compliance
The key concept to grasp is that when
policies and procedures are applied
consistently, they generate evidence
that can be analyzed. You might research
how this evidence feeds into
decision-making processes at different
levels of an organization.
Consider looking at theories around
evidence-based practice and how
standardized processes create measurable
outcomes. Think about how this links to
continuous improvement and customer
satisfaction. Your wider reading should
help you find frameworks that explain
how operational consistency supports
Begin with a brief introduction that
defines what policies and procedures are
and signals that you'll be explaining
how their application informs decisions.
Your first main paragraph could focus on
explaining the mechanism, which is how
applying policies creates evidence or
data that wouldn't otherwise exist. Use
a clear structure throughout, such as
making your point, providing evidence
from your research, giving an example
from the scenario, and linking back to decision-m.
decision-m.
Consider using a second paragraph to
discuss specific types of policies and
You might then include a paragraph that
explores how this supports a customer
focused strategy, drawing on what the
scenario tells you about organizational priorities.
