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gordon walked in and immediately regretted it | Full Episodes | Kitchen Nightmares | Kitchen Nightmares | YouTubeToText
YouTube Transcript: gordon walked in and immediately regretted it | Full Episodes | Kitchen Nightmares
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tonight on Kitchen Nightmares Chef
Ramsey heads to Rondo Beach California
but the sun isn't shining on this
Mediterranean Family Restaurant I don't
want to hear it there's a storm brewing
between two owners who happen to be an
aunt and a niece I need help what a fay
complains that she is the only one
putting in any effort so who's not
pulling their ways none of them that's
not true but then again she refuses to
take help from anyone you don't let
anybody help you no they don't want to
niece Brenda complains that F doesn't
treat her as her partner they not being
shown the recipes no this is crazy but
her lack of passion I'm going to go sit
down in my booth has everyone feeling
that she doesn't care when you sit on
your phone we're cooking serving that's
not true it's hard for Chef ramsy to
tell who's right is bed and who's wrong
there's poor communication I can see
that but one thing's for sure can you be
able to do things when I'm not here I do
they are more focused on each other's
faults nobody wants to help her because
she's so critical of the way you do help
her than running the restaurant I'll fix
it fix what it's correct it's not
correct as for the staff now I need to
make flaming potatoes move that they are
not only fighting with each other are
you [ __ ] kidding me they're ready to
walk out the door you got to be kidding
me man walk out like you always do
tonight Chef Ramsey is in for the
challenge of the year what you're doing
is so wrong no as he attempts to turn
around a restaurant gross in utter
turmoil you're screwed I'm
done what is that you're serving rotten
Foods they're not crap and they're
delicious then wake up you wake up shut
the place down get out that is amazing
that's embarrassing oh God thank you so
much Redondo Beach California just
blocks from the ocean is Zena Flaming
Grill opened in 2009 by the aunt and
niece team Fay and Brenda M for table
five I'm Egyptian I came to United
States at 18 my first experience was Ken
truck for 16 years and it was really
successful but I always wanted to buy my
own restaurant it was always my dream to
have my own business and when the door
opened about opening a restaurant with
Fay I decided to give her a call since
she had kitchen experience and I had
management
experience when I puted meet somewhere
in the grill do not move it I just
checked them it's done the reason why
this place is going downhill is because
of the drama between Fay and Brendon
actually all this was on this side these
were on this side they're not cooking
families don't want to come here because
why would you want to come to a
restaurant with arguing and stress it's
embarrassing oh my
God B is definitely the scary Bo here
she's the one who pushes people screams
at people you guys need to take the meat
when the order comes out she'll tell the
staff shut up be quiet get out of the
kitchen then move move from here stop
arguing with me I don't want to hear it
zip it move move don't worry about that
right now do not move the tickets F
needs help but she doesn't want to
accept it from anybody I know what I'm
talking about you guys fate doesn't
trust me to run this place the Salah
does not think you see me standing here
doing nothing she sees me as her niece
and not her partner it's a complete joke
I'm obviously doing stuff binda doesn't
seem to care anymore I'm going to go sit
down in my booth I just want to sleep
she be on the phone how are you tax a
friend where is
Brenda right now is Brenda just laziness
I want you to be strong stronger person
but that's your personality it's not
that I'm not just because I'm not
yelling at them and doing I'm not want
you to yell you know what F Brenda and
my mom have a bad relationship I'll fix
it fix what it's correct it's not
correct all the problems come from the
restaurant you become like so frustrated
you're like the hell with it I don't
care anymore it's so upsetting this
restaurant has put a strin on my entire
family I really have to go I'm I'm done
nobody understands how much stress I'm
under I've borrowed from my parents a
little over 60 Grand if the restaurant
fails I feel like I would have failed my
family
but you know what we really need help if
I don't smile I going to explode I going
to cry the restaurant is my
life but it became a
burden it seems like it's slipping
away and I feel like if this is go I
wouldn't have anything
[Music]
left it should never be like this
[Music]
both Fay and Brenda have requested
meetings with Chef Ramsey prior to him
arriving at the restaurant how are you
Brenda right yes he realizes that this
is a perfect opportunity to get both
sides of the story it's F right hello
good to see you good to see you likewise
good to see you too it's an honor to
meet you well it's uh it's a pleasure
seeing you and thank you obviously
wanted to reach out and have a word
before I went inside the restaurant yes
I want to tell you some issues that I
have with my business partner my nie is
Brenda tell me about the restaurant how
did it start F had this idea and saw a
location that she really liked and
approached my mom and she said that I
would possibly be interested it kind of
just took off from there you know and it
seemed like it was the right thing to do
and are you 50/50 yes we're 50-50
Partners right so explain the roles of
the restaurant I shop I cook clean
you're the chef as well yes wow you're
busy so if you cook Shop clean what the
hell does Brenda
do
um basically there's different days
where I am serving and there's days
where I'm on the line with Fay and it
can get a little overbearing back there
cuz fa she's definitely a control freak
she doesn't have confidence in me
stepping into the kitchen and being able
to help her out and she was just like no
you're not doing it right and I
sometimes feel like I'm an employee not
an eagle I have to be repar everything
for Wednesday when I take off every
literally every day why can't Brenda
prep for her one day running that
business independently um she doesn't
know she stayed out with friends and
she's very tired the kids that tell me
when I'm not there we sit in the
computer watch TV or
watch how does the business run on those
nights when your Auntie's not there very
smoothly customers are happy with the
food definitely things flow easy I feel
like it's a disaster you know this is a
disaster a customer come to me and tell
me what happens Brenda's cooking in your
absence how would you give that out of
10 six six I give myself 10 oh wow if
she wasn't your niece would you fire her
yes if this wasn't your auntie would you
fire her yes how long can the business
continue I'm giving myself about a year
ready wow our numbers are horrible oh
say how much did you put into the
business we put about about 60 Grand
each wow I'm afraid and scared that I
will lose this in this time of my life I
don't see myself going to work for
someone and even get
hired I really need Chef Ramsey to
change Brenda but I have doubt that
anything will change Branda it's not
going to change okay I'll see you back
at the rest thank you so much thank you
I'll see
youate after hearing two complet
complely different stories from the
owners about why Zena is failing Chef
Ramsey arrives at the restaurant anxious
to see where the problems lie so fresh
flavorful food 7 days a week I'm glad
it's fresh hello hello hi my name is AAL
Amal nice to see you and this is Mark
okay this my son what' you do help
around with everything from cooking to
busing serving okay seating right well
good to meet you uh let me sit down have
a goodby to eat get up to speed and I'll
catch up after thank you
enjoy oh boy he likes that a seat on the
couch excellent oh sinking down here I
feel like I'm back at my grandma's couch
why have we got such high couches in
such a small resta I'm not quite sure I
well okay um now how long have you been
here I've been here for 4 and A2 years
so you've been here since the beginning
yes the two owners do they run the
business together how does that work
fisa works here more um more days than
Brenda does oh really yeah aren't they
50-50 Partners they're supposed to be
50/50 but I would say will probably be a
75 25 difference oh wow f is definitely
the 75% of the work and what does the
other partner do Brenda is more laidback
she prefers more talking to the
customers instead of being in the back
with the kitchen oh so who's the boss
the scary boss would be fisa fisa is it
f or fisa she said to me her name was fa
so usually I call her faisa or sometimes
when it's busy I'll call her a fay
there's people who call her Fufu Fufu I
to F she's scary she is Hell on Wheels
wow F gets busy no matter what it is you
will hear yelling in the dining room
everything that happens back there our
customers see our customers hear
everything wow seriously yeah Fay has an
extremely short temper if something goes
wrong all hell will break loose how'd
you go with Mark it must be hard when
you're working with the owner's son yes
if he see something that's dirty he will
leave it for somebody else to take care
of is he lazy when it comes to cleaning
he doesn't do it full-heartedly if that
makes any sense so Lees a mess for you
when you come in the next day yeah oh
well thank for the Insight I'm going to
look at everything and oh wait a minute
Mediterranean beastro an Exquisite
dinning
Adventure wow where's Mark Mark oh Mark
um he's you ask please thank you he
wants to talk to you yes sir I'm looking
with him got a little quiz Are you ready
for this
how do you spell beastro how do you
spell beastro b i s t r o uhhuh good and
how do you spell
dining d i n n i
n so you wrote this
menu dining is d i n i n g okay has
anyone else mentioned it we have a lot
of customers
um pointed it out to us all right um
thank you m hi what would you recommend
we do uh four different dips we'll do
hummus BB give me the four different
dips we go for that yeah okay let's go
for the father beans the Q roll okay and
then let's go for the zena combo plates
all right definitely thank you oh you're
welcome I'll place your order right now
yeah First Impressions place is
soulless
man Jesus
CHR it's like no I just keep on coming
down why is
that
H why oh
Jesus wow are you ready three k FAA
beans and Zena combo okay let Ro
around I am very proud of my food and I
stand by it it's fresh it's made to
order Chef Ramsey is no way he would
dislike my food the appetizer is ready
just take it out
I'm confident our food's good while the
owners continue to blame each other for
the restaurant's problems thater is
ready Chef Ramsey is anxious to taste
the
food so this is our combination
appetizer okay wow why is all that oil
on there we usually drizzle the top of
our appetizers with olive oil or flood
um usually we drizzle but it looks like
there's a little extra put on yeah I'll
say could I have a teaspoon please D of
course thank you
wow you drizzled sparingly with a touch
of oil but look at it I've got little
swimming pools Little M and bathtubs
full of oil floating on the side it's
gross
[Music]
can you ask Mark very carefully just
stop staring at me because he's scary he
just stands there and
stares okay I have a little dish first
to put this oil in please oh
yeah hey Mark Casa stop staring at him
cuz you're creeping him out you got to
be kidding me man it's a little
dish
oh teaspoon of WR who put the oil on um
I'm not quite sure it wasn't back then
there wow this is the
humus my God it's so thin it's just
liquid is that normally that runny that
the hummus I've been told it depends on
the Gano Beans really we're going to
stop blaming a [ __ ] Bean for the
humus there's times where the hummus
will be extremely thin and there's times
where the hummus will be overly thick
yeah it's not the Bean's fault it's the
chef's I feel like I'm always
apologizing for the food no I'm done
with that okay but I'm not a chef it's
out of my control we put the oil on top
of the appetizer I didn't do the butti
iser I did it he said it a lot of oil
it's tradition to put a good amount of
oil on hummus so for Chef Ramsey not to
like it is a shocker to meet I should
have made it for
him it's a disgusting busing station
that looks Dreadful there has to be a
much better place to put dirty dishes
than that that's
bad it's weird how you just drop all
those dirties there yeah
that's where our dishes go why not just
walk 5T and put the dirty plates inside
the plate wash I don't know how
difficult would it be to walk straight
into the kitchen and put them in that
not hard at all Chef Ramsey is right but
every time I try to open my mouth every
time I have a suggestion I basically get
told to shut up thank you you're
welcome beans is ready okay I'm coming
to get
it
beans and who put the Z on what's what's
the z the Z frena kind of a design looks
like someone's puked up on my plate oh
come on does that look appetizing to you
yeah doesn't look too appetizing it
doesn't look appetizing at all no okay
thank you no
problem that looks like the inside of a
diaper I mean it's so
bad jeez said she a f me look like
someone threw us okay D enjoy your
meal man um I'm done there ding that one
mouth all too much all right I'll get
that out of your way thank you you're
welcome one thing I can confirm it
tasted the way it looked Dreadful nope
not a winner okay whatever you guys this
is
crazy I don't agree with shef Ramsey
about some of the items that's a first I
will defend my food to CHF Ramsey
because you know how healthy and
delicious it is Chef Ramsey has only
sampled a few dishes but is already
questioning the food that looks like the
inside of a diaper and owners Fay and
Brenda are questioning the feedback food
never comes back that's the first people
always Rave about our food whatever if
you're telling me my food's not
good I'd love to see what's
good who put the K be back I did they're
going to be dry that's why I move Mo the
one it's cooked
already KY roll Mark I don't want to
serve me why not so [ __ ]
rude you should be confident in what you
do so these are KY
rolls I just tried the dish KY rolls
it's a bulgar wheat shell with a serine
ground beef and pine nuts in the middle
thank you Mr
Sunshine
fresh uh kind of wow what does that mean
she'll have them like prep for the week
like one week ahead cuz it takes so much
time and prepping they taste are they
frozen huh yeah they're frozen yes sir
do you know what it says on the front at
the restaurant on the banners outside
about the catering no go outside have a
quick look okay read it and come back in
we'll have a chat damn I know we can't
spell let's hope he can [ __ ]
[Music]
read Jesus
what did it say care about quality and
taste okay great what else did it say
begin with f begin with F I didn't
really quality and taste now we just
ashamed there's three FS there now read
it properly and come back and tell me
what it says no
problem have a
look whatever you
say oh man
right 3 FS three FS fresh flavorful food
right and you're telling me now my
appetizer is frozen cuz we make a bol at
the beginning of the
week yeah I just read that literally
entering the building so I don't expect
anything
Frozen thank
you
wow so your sign out how says fresh
flavorful
food said yeah but this is Frozen
you knew by The Taste K you cannot do it
fresh you're not going to like what he
has to say I stand by the kibi because
we really use good ingredients I don't
see in any Arabic home anyone can make
them differently the chicken's almost
ready it's kind of not cooking on that
side I didn't want to burn it it's not
burning I need to mark it and it's done
if it's done it need to be of the grill
well it still needs to get Mar it's not
overdone it is it's not maybe you should
be doing all the cooking then do drama
for nothing f is over my shoulder
micromanaging and just constantly
bossing Us in the kitchen there's no
time for burning meat I'm just over it
all can you take this
please that's one item I could stand
behind this is oura combo PL thank you
though
wow instantly you can see it's try
slicing in
[Music]
there wow and this one is the that's a
just a regular uh beef Kebab the meat is
just like it's boiled it's just
tasteless everything's so overcooked we
try to make our meat medium but that
looks a medium well well done it's drier
than Mark's
personality and the cofa sadly is
overcooked and dry it's drier than the
Sands around in the pyramids of Egypt
that is Dreadful and the chicken is
blend is the chicken fresh or is that
Frozen the chicken is Frozen What a
Shame who cooked my lunch today might
would be a mixture of F and Brenda I'm
pretty I think they um tag teamed on on
the dishes supp a new tag team you'd
expected to be twice as good but this
one's twice as bad H Dy I'm done wellow
that's
disappointing thank you
D wow trust me this has been a huge huge
disappointment there's not been one
thing that he said he liked not even one
item huh that's let's come over
please wow I don't know where to start
ready um f Brenda I'm so disappointed
the atmosphere's flat the deco's drab
and I'm sat on the corner of a
ridiculous cushion opposite a large
container of dirty [ __ ] they've never
done that before that's what's bothering
me today excuse me um we do that every
week I believe you and Vanessa use
buckets don't you but don't put the
buckets on the floor well it doesn't
matter if it's on the floor I don't
think that's the issue I think the fact
that the buckets in view of the
customers they walk inside the kitchen
were done but we have been told to use a
bucket I always asked you guys to use a
bucket so stuff doesn't spill all over
the place but we've never said to put it
on the floor yeah you use the table or
the one of the chairs and you take them
back inside when they almost fall but
they're still in front of the customers
if we leave them on the chair put them
in the floor I'm a little confused do we
leave them on the floor another yes wow
but settle that aside I've just had a
bad experience and I felt the food was
below standard the Homeless was running
very liquidly why so much oil on there I
have Arabic customers that like loads of
olive oil when customers want more oil
don't assume that every wants more oil I
don't even think it was olive oil what
was that oil in there olive oil it was
Olive o wow that must be cheap um what's
funny um product is not cheap your
product's not cheap okay so what's so
funny well you said it was cheap uh it
tasted cheap it's not expensive but it's
cheap I'm not going to argue with you
but you sit there on your ass laughing
your head off thinking it's funny I'm
not going to get upset because of what
you say no I'm just going to smile about
it it's your opinion how old are you 26
sir I'd expect that if you're 16 cuz
right now Mark is very far from
funny can I continue about my lunch for
me a cofa when you bite into it it just
bursts with flavor this thing was dry
beyond belief but this is number one
seller this is what my customer eats
every time they walk in but chicken was
dry and the beef was dry is that protein
Frozen We Buy it fresh I buy it fresh we
marinated bu it fresh so there's a
system prep freeze and cook I don't know
why you think customers would leave
their homes to come and eat frozen food
I don't have a walk-in freezer and I
don't have a walk-in cooler okay so my
option is to freeze it then cook it how
long have you been functioning like this
18 months two years no it's been like
this since day
one I'm just wanted to let you know that
I don't have the help to to be repair
when I need help I cannot cut myself in
half have my half here behind the
counter and the other half inside but F
have you given up no do you want to give
up
no I have not seen
else I can fight by myself what I need
help from your family yes so who's not
pulling their weight no not
[Music]
them chicken was dry but this is number
one seller F not only believes that her
food is impeccable I need help she also
believes that she is the only one in
this restaurant who is putting in a real
effort so who's not pulling their
weight no none of
them none of us you don't let anybody
help you Brenda what's going
on is your aunti on her own she's not on
her own she's
not she's has to have her hand in
everything she has to marinate she has
to cut that's not true that is true when
is the last time you cut the chicken or
lamb or beef and you marinate it many
many times when many times no that's a
lie and many times it's not a lie I have
always stand with you in the back and
ask you show me how to do this show me
how to do that tell you what bring a
piece of paper and bend no you don't no
you don't you don't say hey come here
let me show you how to do this so if I'm
ever off you could do it you're not been
shown the recipes no um she never ask
her she see me she see me when I Mar
always go in what can I help almost
every time I'm here many times I brought
in my laptop and I said let's go through
the recipes if she came and tell me I
wanted to learn this I would never tell
her no I would never tell her always say
they I have to do it they can bring a
piece of paper and pin anytime when I'm
doing something and right what I do
that's not true when was the last time
you were shown how to cook
something never minor stuff in the
kitchen seriously like appetizers but
that's pretty much it really yes 5 years
yes you two don't sound like a niece and
an auntie when was the last time your
auntie gave you a compliment about
something I don't get compliments when
she cooks all I hear from the customer
is complain because she only compl when
I'm not here just the last week on
Wednesday I was off on Thursday a
customer walks in just to complain about
how horrible the food was when I'm not
here never and I'm not saying because
you don't take it well from me should
tell me I I told you so many times you
don't take it well from me when did you
tell me when no when the Falafel is dry
and was I got so many that's not true
I'm very picky how everything's cooked
on the grill that's not true you don't
believe me ask the servers the server
Cooks the food when you're here most of
the time no they don't do you don't cook
all the time when she's here no no I
want her to answer so I sit on my ass
when everybody else is working yes and I
tell you find something to
do I've offered to cut chicken multiple
times for free and I was told that I
wasn't allowed to do it but I'm confused
you want them to do it but then they say
you don't let them do it no they don't
want to that is true that's God on is
true that's not true no no I offered I
wasn't allowed to do it I offered to
learn I offered to work for free to
learn how to cut the chicken and help
her during the week I don't want you to
be with me in the kitchen no I'm saying
you told I don't want you to be with me
in the kitchen and that's why I will
never tell you anything I'm afraid that
she gets hurt when she's working her
regular shift to not even cooking she's
hurting herself I don't usually hurt
myself I haven't I need a bandage every
day a man needs a bandage I've never
poked myself with a knife here a man you
ask for bandage all the time no I really
don't wow in the end it's not my job to
cook I don't get paid to cook I don't
get paid to do inventory I don't get
paid any extra to do anything but as a
family we do it just because we care
I've done the takeout inventory I call
for I do the bre your inventory I do the
bread inventory maybe a few times but
not all the time not all the time
because I have my own job to do and when
I come in and the dining room's dirty my
first thing to do is why the dining room
dirty cuz the staff from the night
before don't clean really when it comes
to cleaning Mark does not do it there's
a little bit more lenience don't don't
say that [ __ ] don't point fingers
because that [ __ ] happens I've came
right after you swept and I've swept I'm
trying tell you something by far she
does way more of her duties happen both
he not lazy no he's not he's not lazy
actually he work at the busiest night he
works the busiest nights but when it
comes to busing and cleaning and pulling
his rope he doesn't pull it Mark does
not pull his rope when it comes to his
duty if you want to start pointing
fingers Brenda I was going to keep my
mouth shut and not say [ __ ] about anyone
when you sit on your [ __ ] phone we're
cooking serving and you're sitting
negative I'm going to if I'm going to
sit down and actually put in my mouth
when you're here for like you always do
when you're here for 5 hours yeah no I'm
not here for 5 hours you are
this impromptu staff meeting has gone
from Brenda and Fay pointing fingers at
each other no when the Fel is dry the F
was perfect to the blame game with the
entire staff there's a little bit more
lenience don't don't say that sh don't
including face on Mark if you want to
start pointing your fingers Brenda when
you sit on your [ __ ] phone we're
cooking serving and you're sitting
negative go ahead walk out like you
always do when you're here for 5 hours
yeah no I'm not here for 5 hours you
are I wasn't going to talk [ __ ] about
anybody but okay I'll be yelled at
taking food to the third table over
there by fisa she will scream at me as
I'm walking because I I ask you the TV
to be
off T are different issues I have to
scream at you turn off the TV because it
have some bumping and grinding and
whatever is going on on TV and it pisss
me off because I walk from inside what
one the video American video channel the
solution Brenda have to change her shift
because I voice my opinion I Chang the
shift because you guys constantly bump
heads and you constantly get into these
great arguments in this open Kitchen in
the dining room it's it's in front of
customers in front of customers wow um I
need to see this place working tonight
just do what you normally do so I can
have a chance of getting up to speed to
see how this place functions I'm getting
some fresh air what a lunch I'll be back
later thank you sir wow and I thought
the problems were just the
[Music]
food I can't handle this nobody here is
perfect nobody here is perfect you just
make you seem like when Mark and Vanessa
are here it happens when all of us are
here you guys don't pull your weight
nobody pulls their weight and that's
what the problem is wish I wish that we
have a camera roll when ml is
working here she works I never I never
no here works like the way she works her
mouth yes I agree I AG but when it comes
to her work she goes the extra mile her
mouth is what gets her in trouble she's
an awesome worker and she needs to know
that too to work better tell her I
always tell her that you know nobody
gets compliments here Fay nobody I tell
her thank you we have a great night
thank you have a good night she of
course she doesn't tell you I tell her
that but she comes back and cry about
things AML is not my problem what my
problem is is what he said about the
food anybody hungry I'm eating my frozen
food anybody want to eat frozen food I'm
glad you're laughing about it it's not
funny ironically the only thing that Fay
and Brenda agree on is the food I don't
want this to burn because I don't have
time to make more it's not going to burn
unfortunately aside from their issues
with each other that is the restaurant's
biggest problem okay are we ready ready
or not have to be ready what can I geted
for you to can I get an order of the FF
and a garlic sauce definitely hummus no
doubt yeah you got it I'll be right back
okay just explain to me how the line
works okay the tickets come out we start
to pull whatever meets and uh we start
cooking wow I can don't let me stop you
okay table one spicy hummus and beef
Sharma with Zena I got it Brenda when
you do that is spicy hummus with more
shell that's why I cut these helenus use
them please we're giving them spicy
humus always the same spicy whatever hom
still looks very watery though is this
it here yes how often is that made every
few days this is number one seller So
within just two three days is finished
right that's disgusting this is bad that
hummus is awful why is it so running the
consistency could get better yeah just a
little bit sorry how are we ladies
welcome Hess how was that and running uh
my apologies have any flavor at all and
it was thin
so thank
you fresh food 7 days a week my ass he's
leaving I don't think Gordon Ramsey
likes us mom you're complaining about
the spicy hummus they said it's not
spicy I can't believe this Brenda when
people ask you for a spicy hummus they
want a spicy hummus enough I don't need
something explained to me three
times he's here yay with Chef Ramsey
sinks so many customers unsatisfied with
the same watery hummus that he had at
lunch he has returned from a trip to a
nearby supermarket I'll show them how
good the homus is with a plan M's the
word M's the word yes
there are ladies there we are some fresh
humors Jens the same for you my
apologies sorry way too much he's
cleaning tables for us that's for you to
share that's good much better he keeps
taking stuff and moving it I don't know
what's going on man is working creating
a buzz here they're loving it holy crap
I'm running
out who would have thought that store
humus would be high in demand
how was that very good this is better
that had flavor other
stuff Brenda all the chicken is done
just give me a second I'm making the
damn
salad the chicken was just that was
nasty sorry about that oh no um no no no
no they're ordering complete new Entre
she said she didn't like it at all what
happened to her she said the chicken
didn't taste good at all oh really
it's dry is it supposed to be minced
like that this is exactly the way it's
served everywhere I know I never ever
have someone return to chicken not
complain we have compl I let's call a
liar I never have a complaint of dry or
overcooked shaera I tasted most of the
shaa and I know how delicious it is can
I go ask them why they didn't like
anything or like what their opinion is
cuz that's just what you think it's
that's just this is what happens before
hello ladies how are you today you've
sent back everything so I just wanted to
come and we just didn't like it what did
you not like about the items the chicken
charma tasted like rubbery okay and this
is like vinegary and mushy was the
flavor it just wasn't wasn't for you
okay you guys are done good whatever all
of a sudden people are our food
critics what did they say they thought
the Sha was rubbery our dolas taste like
vinegar never came back before never
whatever they don't like it they don't
like it
w God help me beef Kebab is it ready
ready that ain't medium this is the
medium no it's raw beef is still cooking
for that plate I'll fix it leave it
leave it seriously do what you always do
I'm fed up with Fay dominating in the
kitchen it's really hard to deal with
this one's like hard as a rock and I got
medium rare that one's Raw
half of this beef is well half of this
beef is raw but these are medium if I
cook them more they would not be medium
anymore but one of them was raw that's
what I'm trying stop commenting on
everything please I don't know why
you're acting like I'm the one who's
doing it I can't handle this why does
see quick to jump down your throat why
is that I don't know if you haven't
noticed it happens to everybody who
comes here even wow bloody hell a it's
really rare you know just go ahead you
can just take it I'm good is this is
supposed to be medium and it's rare let
me see MK okay that's cooked that is
wrong I wasn't talking to you Amma oh
man redo it looks like sh we ever serve
any night we serve this seriously making
me lose it my God flaming girl flaming
froming
mess you want us CR that's disgusting
disting we're done how are we how's the
food it is is Stone Cold yeah I had that
for lunch and it wasn't pleasant my
apologies thank you the customers have
given a very clear verdict on the food
at tonight's dinner service so Chef
Ramsey decides to move on to an
inspection of the rest of the kitchen
including the food storage freezers are
busy
man wow there must be 3 to four weeks
worth of prep in
there's that does that look appetizing
Mediterranean it's not man this one kiwi
mix leftovers in a home kitchen no date
my
God disgusting God what a mess this
stuff has been in there so long it's all
freezer burnt any chance of any flavor
has gone been like the flame on the
grill just boxes of meat prepped in bulk
they say fresh flavored food my ass I
say Frozen Frozen Frozen that's gross
it's dinner service at Zena it's raw
beef is still cooking for that plate
I'll fix it leave it leave it seriously
oh I want us quick and while Fay and
Brenda continue to argue in the open
kitchen boxes a link prep B Jeff Ramsey
is uncovering some alarming practices in
the back kitchen my God which include a
massive amount of frozen food fresh
salmon oh [ __ ] frozen salmon well what
is that welcome to my mediterraneum
Flaming
Grill P bread bag there's like lamb in
there all right
def frosting frozen meat and warm water
what a
mess
chicken does this lady really know how
to run a restaurant I don't think so the
logic has left the
building this is too many orders that
none of them on a gril I said you took
all the took out lamp Okay it's not on a
gril well it
disappeared can I can I show you
something just just to talk to you in
private sure
sure yes I just want to show you
something very quickly what do you want
back there for this was in the sink in a
bowl of water we run the water on it to
defrosted running hot water on it what
does that do it's not hot water I run
cold water it's warm on the outside and
solid in the middle so when it's
different colors like that do you know
what that means the meat is cooked even
before you start turning this into cofa
you're screwed one more thing what's
this here what are you doing on here I'm
defrosting some chicken and why are you
defrosting that I marinated yesterday
and I didn't have enough space in the
fridge so I put inside the freezer I
disagree about the meat freezing the
food it doesn't make it go bad I really
don't get what he's saying 100% some of
those customers tonight the food that
came back were the customers right or
were they wrong I never since I opened
they have that much food came back never
I don't think you understand how far you
slipped get real I am no you're not why
aren't your customers coming back to
your restaurant F I don't know they
loved my food they loved my
smile you're not being honest you're not
being honest with yourself and you're
not being honest with your customers no
I've been
honest your customers were complaining
about the hummus the dips they weren't
very excited so I went and made some
stay there
[Music]
what is that it's delicious H can you
taste the difference yes the
texture now I have a confession to make
I actually walked to a store and bought
it you need to be 10 times better than
store bought Hummers otherwise what's
the point in running in a restaurant
tonight was a shock to me like wow why
everything is coming back there is
certain blades I I'm very proud of and
he came back but it's not good
enough what you're doing is so wrong and
unfortunately because you surrounded by
family members you've convinced yourself
and them that what you're doing is right
well I'm sorry Flaming Grill it's not
extinguished Grill it is and the
problems f are inside
do you want this business to continue I
feel like I'm hanging by a
strat there's no point of running
[Music]
this been praying and saying tomorrow
would be a better
day that better day is not
coming I'm done
[Music]
tonight this is crazy it's the explosive
conclusion of Zena Flaming Grill I even
told you write down what I did one time
are you [ __ ] kidding me the fighting
actually escalates nobody wants to help
her because she's so critical and no one
is backing down go go don't talk Chef
Ramsey is stuck in the middle of a
seemingly hopeless restaurant he he she
won't change and there's no question
about it will he be able to help Fay and
Brenda resolve their differences F has
shut down or will one of them you be
forced to leave the business I'm going
home what is that he serving rotten food
they're not trapped and they're
delicious then wake up you wake up shut
the place down get out of here that is
amazing that's
embarrassing thank you so much
I don't think you understand how far you
slipped get real I am no you're not why
aren't your customers coming back to
your restaurant F I don't know tonight
was a shock to me like wow why
everything is coming back there is
certain plates I I'm very proud of and
he came back but it's not good
enough what you're doing is so wrong
Flaming Grill it's not extinguished
Grill it is and the problems fa are
inside do you want this business to
continue I feel like I'm hanging by a
threat there's no time to run in
[Music]
this been praying and saying toor would
be a better
day that better day is not
[Music]
coming I'm
done I just have nothing
else I never that will be such
failure I never seen it that way
never I see the
[Music]
sadness I'm so
sorry I'm just over
[Music]
my no no please don't be overwhelmed but
just answer this for me do you want to
continue I do this is all I have I'm
just burned out I overwork no no but are
you 100% sure that you want to continue
you in this
[Music]
business
do I love what I do tonight it didn't
show because I really didn't love the
way things were going okay
um I'm getting out of here I want you to
change your attitude cuz you can't
change what you're doing we have no
chance in trying to change this
restaurant
yes I hope to St it tomorrow thank you
sir I honestly have nothing left if I
lose here this is it this is my
life and if it doesn't
[Music]
work I don't know what to
do you have 2 seconds
uh yeah that was rough rough and I'm
going to call it as I sit you guys are
just going through the motions and when
sun goes wrong you fall out with your
auntie she falls out with you and all of
a sudden you then just go back into your
own Corners the only people suffering
the customers all night long the
problems are on the outside problems are
the customers it's never inside and we
never ever look object ly and understand
how bad we are everyone's walking around
in denial it was hard to hear I'm not
upset because I'm in denial I'm just
upset because this is the first time
we've we've we've encountered this not
trying to rub your face in it but
tonight three tabl started complaining
about the
humus I ran 100 m up the road I store
bought it came back through the kitchen
presented it they loved it I'm trying to
get that message through to your a't but
when customers think that a store-bought
hummus is better than what you just
served them and charge them three times
the money that's how far we've
slipped and you know what it's sad in
there it is so
sad I I got a question for you deep down
inside from the bottom of your
heart do you want to seriously continue
running this
business I definitely do do you yes I do
you
100% okay I'll see you in the morning
okay good night good
night need a
hug you're
okay everything for the
best no don't wor we need to make it
better
you know he's right when it comes to
certain points it's just I need your to
help me here instead of pointing the
finger can we come up with a list of
things that you could do to improve I
think that that's actually idea want to
go I'm really tired I'm
frustrated in fa's mind she thinks that
we're the problem and that we make
mistakes and that we're the issue but
she's the chef she's the prep she does
everything and I believe 100% that she
won't change and there's no question
about it okay everybody clock out and go
home I'd love to fix all these problems
about my hands are tied Fame has to
trust me as a business partner in order
for things to
[Music]
change Chef Ramsey knows the only way he
can move forward with fixing the
restaurant let's come out over here is
that he first must find a way to get
Brenda and Fay on the same page he
begins the day with a staff meeting with
the goal of clearing the air last night
I saw you Fay burnt out feeling alone
isolated and you saw no light at the end
of the tunnel I understand after you
telling me how hard it is and you're on
your own I get all that I got that
yesterday but last night I watched
everything and you work talk and perform
like someone that's given
up last night I went into the kitchen
and just took a few notes there must be
three to four weeks worth of prep frozen
solid in there little freezer Birds they
supposed to be beefy sure do you know in
that freezer there's containers stacked
this High full of prep you've prepped so
far in advance it's freezer burnt then I
look at the refrigeration unit in there
and it is bedum the fresh stuff is at
the front and the old stuff is at the
back I honestly don't have all the stuff
there you don't this is so difficult I'm
not going to embarrass you and bring out
the yellow and the rotten parley okay so
you know what's in the back of the
fridge yes what I want to talk about
this morning is why is it like that lack
of help lack of you're freezing it for
the lack of help yes F before I can go
any further forward let me ask you this
do you think that you're the only one
that's actually working and prepping in
this
restaurant yes
they can call me a liar if they want to
they come here do their
shaft I feel like they're here to make
their tips and leave right that's that's
my honest truth yeah well that's how I
feel about them so who is the first
person that literally gave up your son
um your
niece
[Music]
Brenda Brena is that true
[Music]
you sit there in silence I sit here in
silence because I know the
truth I know that I've stepped up so
many times I do but she has other people
who offer to do it I try to help but I
don't like Amal to be in the kitchen
because she cries about everything and
little thing and she all day um all day
yes she did burn herself with hot water
booked herself with knife even I haven't
myself with a
knife she's denying this right now
because she doesn't let me finish I feel
responsible for her asking for bandage
all the time and I don't want blood in
the food I don't want the drama
itself Amal complains about being here
after 9:00 she gave me an attitude face
it was 10 but it was her time to go out
with her boyfriend waiting for her
outside she's this only talk not not do
right and when I say that to her she
take it as a mean and biggest be that
she ever seen do you trust her I I
do she's amazing help she's very good
worker I'm confused I trust her but I
don't trust her does she not welcome
help oh not for me whatsoever I think
when she's drained she accepts the help
but she has to reach that
level can I say why why I do that go
ahead I hear complaint from Brenda all
the time because she wants off she need
her time that's not what Brenda's saying
look at Brenda B I tell you when I have
a family event to go to and I slip out
of here for an extra day I feel guilty
and I've expressed that to you so many
times I feel guilty I tell you why I
don't like taking time off and it's
because I tell you why and I wanted you
to have fun and enjoy family when you're
out of here so you don't come with that
burden and that look again like you
don't want to be here and I don't want
you to have that same look either F I
didn't have that look reason how
many and I am the one who have to carry
everything hey wait a minute how many
times have I asked you please take an
extra time off I tell you can you be
able to do things when I'm not here and
I do I do anything that you ask me to do
you tell me to roast the eggplant and
peel it I do because unless I ask you to
please let me do something let me help
you out unless I do you don't tell me
hey come back here and help me how many
times leave it 90% of the time I end up
with no 9% of the time when I have lunch
and I have to serve no 99% of this time
is done and if it's not done it's
because I was busy on the line that's
the only time stuff doesn't get done I
have many times walked in the back she's
like I have a lot of preparation what
can I help with I'll put freaking gloves
on and I'll pull out
a cutting board and a knife tell me how
to do it show me how to do it until we
get a phone call and we leave the
kitchen never come back I'm so confused
I am I I go through the same stuff you
do I mean I'm not sitting here freaking
leg over leg doing nothing so why does f
have to prep for you when it's her day
off because she feels that she needs to
season things that she needs to cut
things and it has to be done you're
cooking you're cooking them it's like
you can't trust your family who can you
trust it's not a point of trust it's a
point of everyone they want their time
off so they don't want to be here as
much as you do even your ph%
partner yes wow that's not true that is
so not true that's true maybe
everybody's
assuming assuming that I don't want to
be here or she doesn't want to be here
nobody wants to be here it's not voiced
nothing's voiced there's poor
communication I can see that this is
crazy any of you any of you showed up an
hour earlier just to get your even your
own thing going I show up early a lot
actually never I have your time card
okay you have my time card then you know
I'm at least 10 to 20 minutes early here
20 30 40 1 hour earlier because I don't
need to be here an hour early because I
need to take care of my dining room that
is the job that you have given me so I
do that she take care of the dining room
which looks like this all the time why
do you feel so uncomfortable that the
night before you take your day off you
have to control them with everything
that you do why is it got that bad
nobody's TI in nobody Ste in US Brenda's
offered everybody's offered and she
won't teach anybody because she wants to
do it when she complains and stuff like
that she doesn't allow anybody to do any
I even told you bring a damn piece of
paper and a pen and write down what I
tell you one time two days ago three
days ago are you [ __ ] kidding me
don't ever use that word with me ever I
mean it do not ever use this language
with me it's all about my language but
you're not listening to what I'm trying
to say behind this no I'm trying for the
last four five seven years you were here
did you ever ask me to come and write
things down no but I've come and ask
help in the kitchen you can ask her when
you ask when you ask I told you to come
and bring a piece of paper and pen and
write exactly what I'm doing told me
that 3 days ago when we were making
statement that was only time you've ever
said anything like that only and I told
you do not use that language with me for
the second time whatever I've I've
offered so many times you've been here
for years if you were so smart why you
didn't come next to me one day and said
you know what I I did iation and watch
you cut meat and you tell me to shut up
and get out no that's not true that's a
li what started out as a staff meeting
to clear the air I go through the same
stuff you do has erupted into a
screaming match between Fay and the
staff I even told you bring your damn
piece of paper and a been and write down
what I did one time 2 days ago are you
[ __ ] kidding me with Fay holding on
to her belief that no one has committed
so they don't want to be here as much as
you do yes wow and the staff holding on
to their belief nobody wants to help her
because she's so critical of the way you
do help her that Fay is actually
unwilling to accept help from anyone
okay stop stop stop stop stop stop don't
you want to be consistent yeah of course
yeah naturally but what is it that you
struggle with to teach them I try oh no
I don't think you're trying enough she
doesn't have the patience to train
somebody if she does she'll show you and
then she'll say do it and then if you do
it and it's not perfect the way she
wants she'll get so frustrated and
she'll yell at you to the point where
it's just you feel overwhelmed yourself
and did I ever do that with you yes
that's not true mom is that true she has
a hard time trusting
people F told me yesterday if you were
not family one two three four of you
will be [ __ ]
fired now yes why can't you trust them
to run this business I
[Music]
can prove prove it prove it no you need
to prove that you have the trust okay
I'm going to agree to something I'm
going to leave everything not done the
night before and you walk here and you
ask to be serve food and see what you're
going to get stop there do you know what
[ __ ] it we're going to open for
lunch I'd like to see you and you behind
the line I'd like to see you and you in
the dining room and
you are going home okay okay and I will
give you feedback on how it went you got
15 minutes let's go 15 minutes you happy
with that yes let's
go I know I could do this without Fay
and I would love for her to see that I
am capable of doing this and I can run
the show it's your time to
shine you okay I'm okay you sure yes
this is hard for you very yeah today is
going to be disaster I don't feel like
it goes the way it's supposed to go when
I'm not here now um I want you to jump
in here yeah they going to struggle
without me I have a confession for you
you're not going home really I'd like
you to sit in here and watch
carefully cuz I don't think you really
know what goes on in your restaurant
when you're not there okay listen
carefully I will hey post attention to
everything you see okay okay good thank
you sir I'll see you later thank you so
much all
right all rightl or Vanessa does someone
know how to put the rice cooker on cook
no oh my
god oh [ __ ] wow my rinda this is cooking
right
I'm holding my breast for
them got customers coming in guys hello
hi welcome to Zena Flaming Grill go
ahead and have a seat I'll with you you
look can I get Freer I'll do the L PL
I'm going to try the scharma sandwich
can we try the the mble
sure I need fast hold on yeah what is it
um a able appetizer okay if you can get
the sides for me Mark you got it the
first orders are in how we doing on the
meats Mark beef is done CA is done one
piece of L should be coming out any
minute and without phase micromanagement
those potatoes ready need to go outt
ready all right Brenda working alongside
Mark seems to have the kitchen under
control this is ready table two here we
go we have your cafel be sha sandwich
with onion thank you you're welcome and
the lunch service is off to a solid
start I need chicken show where I'm at
started turn around
check BR because there is sh sitting
there for a while Mark let me know
what's ready so we can start dishing
chicken's almost ready beef shaa is
almost ready the beef maybe 2 more
minutes before the beef Sharma you have
a whole pan it's cooked already come on
you guys use the cooked one this chicken
is done make sure that showa have no oil
in it when you dish it little bit more
oh my God go table five
Sor
no it just seems like everything in here
is over oil do you want me to just take
it please okay
sure uh it's a bit voil no it just
seemed a little bit over oil oil down
sorry Table 5 does want the kebabs but
they don't want to wait 20 minutes for
it it's going to be a 10minute wait okay
I'll tell them as the busy lunch service
continues with o Fay okay we're getting
backed up pressure in the kitchen is
clearly mounting make sure your
customers are happy guys I no Mark you
don't have to say things like that face
Sun mark an outspoken server ail I can
you I need to make plenty potatoes move
that I are beginning to BT heads go do
something else don't worry about I'll
get it done for you when it's thank you
we hear you thank you now you have a
[ __ ] mouth on you that's
unbelievable hey you mark watch your
mouth relax so I can't shut up Mark go
watch don't talk to like that come on
you guys go without the staff's
knowledge Chef Ramsey is attempting to
show Fay that the restaurant can run
without her I don't think you really
know what goes on in your restaurant
when you're not there he has set up a
stod vehicle for her to observe now you
have a [ __ ] mouth on you that's
unbelievable oh my God and although
Brenda seems to have a firm grip on
running the kitchen are those potatoes
ready and needs to go out with this all
right Mark and a Mel have started to
bicker at each
other I so I can't shut up Mark go
don't talk to like that come on you
guys you okay yes I swear to God I'm
going to shove my foot straight up his
goddamn ass Mark
uh sarcasm needs to stop well call
communication Brenda is getting straight
to the point where the mail this is
really hard for me why is it hard
because I put more dedication and more
love into this then Mark was going to
yell at me and tell me what he's not
yelling at you he's you kidding I had
parle in my hand I was sprinkling on I
was going to take stop for a second am
gets very frustrated when someone trying
to correct her no no but look at the way
Brenda's P
situation can you stop and listen to me
when something sits on the counter it
needs to go out quickly see Brenda can
do it look how tough he asked you what
table so we can go out hot and fresh
that's Brenda showing that she's capable
of being a boss he is here to help you
um Brenda seems to be in a charge now
I'm br
do you want to continue to argue no we
get this done all right I'm going to
start dishing Mark let me know what's
ready so we can start dishing chick's
almost ready beef Sha's almost ready
start dishing brinda table five
ready so I have your order all set good
job good job
guys you ready we'll have a little fun
with them now okay sure then you can
tell them how proud they are last table
gone yes yeah good come over guys
please so why don't you just give Bay a
little insight to how it went I thought
the heat was on for quite a few minutes
just because we got slammed with orders
but with the communication with me and
Mark uh tag teaming on the grill and
just communicating across the board one
or two uh plates come back but when we
put it back out not one complete I have
a confession to make Fay did not go home
she was with you because she was sat
behind the restaurant in the car park
watching everything you did listening to
everything you said on a monitor and I
think she has something she'd like to
say to you all I'm really proud of you
all there is a few mistakes that we can
work on and what did you think of
Brenda's performance amazing you're
amazing and I feel like I don't tell you
enough it's an eye opener for me what I
saw today to see how hard you work and I
commend you for taking charge and I did
this little exercise for fatal watch to
understand how good you are and let me
tell you something you clearly passed
the test you did I was bra you all we do
have to improve the food right granted
yes but for me the relationship was far
more important than the food first today
is a new beginning okay give me 15
minutes and I'd like to get into the
kitchen and start cooking something
exciting with the two owners well done
all of you I'm really excited that F got
to to watch how we run the place I
really do hope f starts treating me as a
partner and not her niece it's gone on
definitely too long and we're ready to
move forward I really hope in the future
we can agree about staff meeting and we
have to address what's bothering us I
know now we have to work as a team and I
hope that we could move from my
obsession with everything being perfect
we need to act like a team and we need
to strive as a team and I realize it's
about time to treat Brenda as my
business partner and not only my niece
you know I know that we need to fix a
lot of things we definitely proved it to
Fay that we can do our jobs we are
capable of helping her out when she
needs and she just needs to allow us to
do it so we'll see what happens you did
good job I'm
proud let's go you two what is that
fresh fish oh it's definitely fresh fish
how does it feel
awesome here's the thing Fine Fresh
sending that message out to your
customers is the only message to go
ahead so I'm going to do two very simple
dishes do a nice Yellow Tail do a nice
little shrimp Kebab it's a out of this
word experience to be T by Chef Ramsey
find the grill and start to mark it I am
learning that when you said fresh it
means really fresh it doesn't mean it's
frozen fresh fresh lemon juice in the
rice Mak can smell the herbs smells okay
and the lemon in there amazing from
there my herbs go in and then I've got a
little touch of vegetable stock Just a
Touch what kind of stock vegetable stock
I've poured my heart and soul into this
place The Last 5 Years and this is the
first time I feel like a equal partner
with Fay I'm just going to show you how
we play this
up if we cook just delicious and fresh
and if br will continue to change her
work ethics being a business owner I
think will make a very strong team
amazing something very important you
should both know yesterday after my
lunch I went around town but I asked
just people walking towards me tell me
about Zena's Flaming Grill Zena's
Flaming Grill ever heard of it no damn
past through we seen it never really
stopped have you been I have not
nobody's heard of this place man I over
3/4 of the people I spoke to they have
never heard of Zena's Flaming
Grill so I've arranged for a small
exclusive spot at the Rondo Pier we're
going to tell Rondo that you're here to
stay and we're here to relaunch okay
okay and we're going to take little
Samplers to get the word out there most
importantly I want them leaving with
Zena's flaming Grill's flavor okay
awesome um get all the team together and
we're going to head to the Rondo Pier
okay yes sir
[Music]
yeah come over guys hi how you feeling
feeling good so we're relaunching
tomorrow night all right yeah Zena's
Flaming Grill is now flaming hot uh why
you and I work behind all right yeah and
then you three can mark the hell out of
the new Zena's Flaming Grill yeah got it
okay let's go go let's go let's go you
guys hungry come on in We Go sir enjoy
enjoy guys here we go enjoy a delicious
shrimp Kebab with a taziki sauce this is
definitely what we need right now people
that actually live really close or just
a few minutes way have never heard about
us sling girl you out we're doing a new
lach we'd love to have you in we're by
the beach we should let the community
know that we are here and we're serving
the best of the best enjoy how's it
taste excellent honey really good
delicious any you one for shrimp would
you like some I love the sauce excellent
we've never done anything like this so I
think this is really big to come out
here and come together and be a team
we'd love to see you guys it's a new
beginning you guys got to come check us
out Zena Flaming Grill it's going to be
flaming
awesome it's going to be awesome what's
going on now it's just it's a whole new
Zena everything is just finally falling
in place the way it should be you
motivation to drive that was lacking his
back love
thank
you the flame is back right flame is
back with the word out to the community
about the changes at Zena Chef Ramsey
and his team have just 12 hours to turn
a Mediterranean restaurant into a
Beachside
hangout good morning good morning how
are we feeling excited good ready to go
crazy are you ready for the new Zena yes
we all are no fainting allowed I don't
see it on the count of three 1 2 3
welcome to the new
zers oh my
God it looks stunning I love it wow oh
my God oh my God oh it's so beautiful G
is that dreary cream color we have given
it a fun beachy Vibe is as beautiful as
they are the boo were hideous we have
completely opened this face up which has
given you another 12 seats this is a
completely different restaurant and then
we got stools we're going to take
advantage of that bar amazing at the
tables you have these stunning put
chairs wow wow wow beautiful dinner and
flat wear donated by Onida plates bowls
knife and forks do you name me you've
got it you can't imagine how thankful I
am for this amazing cool pop art I love
it quirky colorful and cool amazing this
is dream come true it is definitely is
it couldn't be more perfect it's very
hip very beachy and we're ready to unite
and get this party going thank you so
much you okay I'm very happy okay you're
crying I thought you okay I honestly
never dreamed about own a place like
this my restaurant was really
oldfashioned before now it's a beautiful
place for people to come in after a day
at the beach and enjoy a beautiful beach
restaurant
now that Chef Ramsey has brought the
beach vibe to Zena come line over there
he reveals the new tasty Fresh menu to
the staff oh wow yummy yummy first off
the dips roasted red pepper humus not
liquid but a nice textured humus
delicious tabuli parsley scallion
Tomatoes lemon juice and classic BGA
wheat beautiful and then the lamb meat
bu jaro serving the pitter scallion and
Tahini as well W shrimp Kebab finished
with lemon and beautifully served with a
pit of bread last night we cooked
together wonderful yellow taale again
SED potatoes red onions and we serve
grilled the fish and scent excited to
taste definitely have a really good
taste because tonight we're going to
relaunch this stunning Mediterranean
Grill with a big bag jump in M the
hardest part is figuring out where to
start this is a party in my mouth right
now wow you're going to love this if I
start liking that we might run low
before the customers get here delicious
good recipe this new menu is a dream a
little bit of changes makes a big
difference we should put these two
together watch
this I am ready to launch my restaurant
tonight I have everything I need now to
really serve Rodondo Beach and it will
be just a wonderful feeling to have
Benda and I working together as a team
[Music]
hello welcome to the new and improve Z
having spread the word in Rondo Beach
about the new look and menu at Zena
Flaming Grill this looks so good the
restaurant is fully booked for relaunch
looks like the beach it does look like
the beach it's cool were you guys ready
to
order I'm going to go with the grill
local Yellow Tail the Yellow Tail um the
zucchini fritters I'm sure you ladies
will enjoy
everything right you ready we're fired
up we have the flame back and I have to
show you that tonight okay have you
warned your husband the Flames back I
told him earlier today and he thought I
was talking about something
else and I'm sorry keep it clean it's a
family restaurant for goodness
[Music]
sake okay zucchini FRS I'll start that
I'm starting the two calamari and the
zucchini okay okay good that's set to
talk the more talking the better okay
okay Brenda crispy calamari and grilled
Yellow Tail and what else and shrimp sh
for relaunch Chef Ramsey has set up a
new system in the kitchen that has Fay
and Brenda working side by side firing
up fries rice on grill and so far the
plan is working it's yummy so good
everything was season perfectly but as
the orders start to fly in two calamari
and a zucchini FR are coming up okay
F Fay has stopped communicating are we
good on rice do we need rice F he talk
to Brenda and that's slowing down the
delivery of the
food hey you know look at me you just
stop talking I'm doing it I never talk
and work at the same time okay there we
are can I please know the status on
Table
9 um did you hear
me ba is so used to having her mindset
where she has to do everything he come
on she just needs to understand that
it's not just her in the kitchen anymore
that it's her and Brenda how far out is
he
9 no answer I know what's going next
please Brenda cuz fa turned off we got a
lamb kebab medium rare and the Yellow
Tail let me know if you need something
fa she's not even saying anything she's
just turned
off fa is just not communicating and I
just truly hope that we can make it
through this dinner without totally
falling apart how are we doing f f f
fa it's relaunch night Ed Zena Flaming
Grill and Chef Ramsey has implemented a
two Chef system in the kitchen how are
we doing down there F where
communication is the key B did you get
that but shortly after dinner started
Fay is shut down and is no longer
communicating with Brenda Brendon 30
seconds F has shut down she's so used to
working on her own she refused to talk
to get her get her get some she just
completely flat silent and flat yeah
your partner don't forget you're Drive
see now yeah got to go please please how
we doing F talk to me fa doesn't know
how to work with a team Come on talk
together yeah let's go she's used to
doing everything by herself tell Brenda
what you're doing there okay R is behind
you talk to Brenda but I am an owner and
I am a boss and I need to take control
and bring this place back to life okay
we just need you to respond just because
we had few minutes of downfall we all we
do is get right back up and and keep
going yes all right we don't dwell
on it we pick up and move on
yes Table Three crispy calamari and
grilled Yellow Tail and what else and
shrimp keep it going guys what do I need
for Table 9 F meatball G meatballs are
in the oven good news is you're talking
more with Brenda taking control and
encouraging Fay she is responsive again
the chicken and the one lamb is ready
excellent nice table eight excellent and
this Duo are now pushing ing out orders
at a much faster rate I like that
zucchini FR it's good
yeah thank you you saved
me we got each other's back we're a team
I am very proud of Brenda tonight she
was my backbone and it was really nice
working as a team I hope you enjoyed
everything ladies thank you so much
thank
you count of three Zas one two 2 3
Z flame is back God bless you all first
of all night one you've achieved the lot
it wasn't going to be perfect but let me
tell you it's pretty good feedback from
the customers what was it I didn't get
one bad complaint right I talked to a
few of the tables and uh they were
really happy they loved the new decor
and they said this is what a beach
restaurant should look like the look of
this restaurant is completely different
do you know what else it's completely
different the way you treat each other I
am very proud very proud of all of you
Brenda you are a natural born leader
tonight you confirmed you're a partner
thank you today she B her weight and she
hold my back up she's amazing Chef
Ramsey gave me my family back and my
restaurant back I finally have the
partner I always wish for thank you so
much I really appreciate you so much
best of luck chef has changed our lives
and I am worried about fate going back
to her old ways well done my darling
good job but we'll see what
[Music]
happens when I first arrived I didn't
think a relaunch at this restaurant was
even possible brender and Fay were
completely odds and the staff behind
them they had no Direction but
unbelievably tonight Brenda and Fay were
working side by side in their kitchen my
only hope now is that Fay really
understands that she's not in this alone
wow beaten by a store bought hummus
unbelievable after Chef Ramsey left I'm
going to come cross out what I just took
out okay baby Zena became a popular spot
in Rondo Beach but unfortunately that
chicken is not done Fay has taken a step
back I want to the chicken because this
is the hotest but in the ground it's
burning that's why and her stubbornness
has resulted in Vanessa and AML leaving
the restaurant
whatever meatballs are Heating out for
table six on the positive side Brenda
has taken on a more active role it's
almost ready excellent and the two
owners continue to work on their
relationship keep it up you're doing
good thank you as well as maintain their
new found success we're glad to have you
here we hope to see you again thank you
[Music]
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