0:05 tonight on Kitchen Nightmares Chef
0:07 Ramsey heads to Rondo Beach California
0:09 but the sun isn't shining on this
0:11 Mediterranean Family Restaurant I don't
0:13 want to hear it there's a storm brewing
0:15 between two owners who happen to be an
0:17 aunt and a niece I need help what a fay
0:20 complains that she is the only one
0:21 putting in any effort so who's not
0:23 pulling their ways none of them that's
0:24 not true but then again she refuses to
0:27 take help from anyone you don't let
0:29 anybody help you no they don't want to
0:31 niece Brenda complains that F doesn't
0:33 treat her as her partner they not being
0:35 shown the recipes no this is crazy but
0:38 her lack of passion I'm going to go sit
0:39 down in my booth has everyone feeling
0:42 that she doesn't care when you sit on
0:44 your phone we're cooking serving that's
0:46 not true it's hard for Chef ramsy to
0:48 tell who's right is bed and who's wrong
0:52 there's poor communication I can see
0:53 that but one thing's for sure can you be
0:56 able to do things when I'm not here I do
0:58 they are more focused on each other's
1:00 faults nobody wants to help her because
1:02 she's so critical of the way you do help
1:05 her than running the restaurant I'll fix
1:07 it fix what it's correct it's not
1:09 correct as for the staff now I need to
1:11 make flaming potatoes move that they are
1:14 not only fighting with each other are
1:15 you [ __ ] kidding me they're ready to
1:17 walk out the door you got to be kidding
1:19 me man walk out like you always do
1:21 tonight Chef Ramsey is in for the
1:24 challenge of the year what you're doing
1:26 is so wrong no as he attempts to turn
1:28 around a restaurant gross in utter
1:31 turmoil you're screwed I'm
1:36 done what is that you're serving rotten
1:39 Foods they're not crap and they're
1:40 delicious then wake up you wake up shut
1:43 the place down get out that is amazing
1:47 that's embarrassing oh God thank you so
1:56 much Redondo Beach California just
1:59 blocks from the ocean is Zena Flaming
2:01 Grill opened in 2009 by the aunt and
2:05 niece team Fay and Brenda M for table
2:08 five I'm Egyptian I came to United
2:11 States at 18 my first experience was Ken
2:15 truck for 16 years and it was really
2:18 successful but I always wanted to buy my
2:21 own restaurant it was always my dream to
2:24 have my own business and when the door
2:26 opened about opening a restaurant with
2:28 Fay I decided to give her a call since
2:31 she had kitchen experience and I had
2:33 management
2:34 experience when I puted meet somewhere
2:37 in the grill do not move it I just
2:40 checked them it's done the reason why
2:42 this place is going downhill is because
2:44 of the drama between Fay and Brendon
2:46 actually all this was on this side these
2:47 were on this side they're not cooking
2:49 families don't want to come here because
2:51 why would you want to come to a
2:52 restaurant with arguing and stress it's
2:55 embarrassing oh my
2:57 God B is definitely the scary Bo here
3:00 she's the one who pushes people screams
3:03 at people you guys need to take the meat
3:05 when the order comes out she'll tell the
3:08 staff shut up be quiet get out of the
3:10 kitchen then move move from here stop
3:13 arguing with me I don't want to hear it
3:15 zip it move move don't worry about that
3:18 right now do not move the tickets F
3:20 needs help but she doesn't want to
3:23 accept it from anybody I know what I'm
3:25 talking about you guys fate doesn't
3:28 trust me to run this place the Salah
3:30 does not think you see me standing here
3:31 doing nothing she sees me as her niece
3:33 and not her partner it's a complete joke
3:36 I'm obviously doing stuff binda doesn't
3:39 seem to care anymore I'm going to go sit
3:41 down in my booth I just want to sleep
3:44 she be on the phone how are you tax a
3:47 friend where is
3:48 Brenda right now is Brenda just laziness
3:52 I want you to be strong stronger person
3:54 but that's your personality it's not
3:56 that I'm not just because I'm not
3:58 yelling at them and doing I'm not want
4:00 you to yell you know what F Brenda and
4:03 my mom have a bad relationship I'll fix
4:05 it fix what it's correct it's not
4:07 correct all the problems come from the
4:09 restaurant you become like so frustrated
4:11 you're like the hell with it I don't
4:12 care anymore it's so upsetting this
4:14 restaurant has put a strin on my entire
4:16 family I really have to go I'm I'm done
4:20 nobody understands how much stress I'm
4:22 under I've borrowed from my parents a
4:25 little over 60 Grand if the restaurant
4:27 fails I feel like I would have failed my
4:29 family
4:30 but you know what we really need help if
4:32 I don't smile I going to explode I going
4:34 to cry the restaurant is my
4:36 life but it became a
4:39 burden it seems like it's slipping
4:42 away and I feel like if this is go I
4:45 wouldn't have anything
4:47 [Music]
4:48 left it should never be like this
4:56 [Music]
4:59 both Fay and Brenda have requested
5:01 meetings with Chef Ramsey prior to him
5:03 arriving at the restaurant how are you
5:05 Brenda right yes he realizes that this
5:07 is a perfect opportunity to get both
5:09 sides of the story it's F right hello
5:12 good to see you good to see you likewise
5:14 good to see you too it's an honor to
5:16 meet you well it's uh it's a pleasure
5:18 seeing you and thank you obviously
5:21 wanted to reach out and have a word
5:23 before I went inside the restaurant yes
5:25 I want to tell you some issues that I
5:27 have with my business partner my nie is
5:29 Brenda tell me about the restaurant how
5:31 did it start F had this idea and saw a
5:34 location that she really liked and
5:36 approached my mom and she said that I
5:38 would possibly be interested it kind of
5:40 just took off from there you know and it
5:42 seemed like it was the right thing to do
5:44 and are you 50/50 yes we're 50-50
5:47 Partners right so explain the roles of
5:50 the restaurant I shop I cook clean
5:54 you're the chef as well yes wow you're
5:56 busy so if you cook Shop clean what the
5:59 hell does Brenda
6:01 do
6:04 um basically there's different days
6:06 where I am serving and there's days
6:08 where I'm on the line with Fay and it
6:11 can get a little overbearing back there
6:13 cuz fa she's definitely a control freak
6:16 she doesn't have confidence in me
6:18 stepping into the kitchen and being able
6:20 to help her out and she was just like no
6:22 you're not doing it right and I
6:24 sometimes feel like I'm an employee not
6:25 an eagle I have to be repar everything
6:29 for Wednesday when I take off every
6:32 literally every day why can't Brenda
6:33 prep for her one day running that
6:35 business independently um she doesn't
6:38 know she stayed out with friends and
6:41 she's very tired the kids that tell me
6:43 when I'm not there we sit in the
6:45 computer watch TV or
6:48 watch how does the business run on those
6:50 nights when your Auntie's not there very
6:52 smoothly customers are happy with the
6:54 food definitely things flow easy I feel
6:57 like it's a disaster you know this is a
7:00 disaster a customer come to me and tell
7:01 me what happens Brenda's cooking in your
7:04 absence how would you give that out of
7:05 10 six six I give myself 10 oh wow if
7:10 she wasn't your niece would you fire her
7:14 yes if this wasn't your auntie would you
7:17 fire her yes how long can the business
7:20 continue I'm giving myself about a year
7:23 ready wow our numbers are horrible oh
7:26 say how much did you put into the
7:27 business we put about about 60 Grand
7:30 each wow I'm afraid and scared that I
7:34 will lose this in this time of my life I
7:37 don't see myself going to work for
7:39 someone and even get
7:41 hired I really need Chef Ramsey to
7:44 change Brenda but I have doubt that
7:47 anything will change Branda it's not
7:49 going to change okay I'll see you back
7:51 at the rest thank you so much thank you
7:53 I'll see
7:57 youate after hearing two complet
7:59 complely different stories from the
8:00 owners about why Zena is failing Chef
8:03 Ramsey arrives at the restaurant anxious
8:05 to see where the problems lie so fresh
8:07 flavorful food 7 days a week I'm glad
8:09 it's fresh hello hello hi my name is AAL
8:12 Amal nice to see you and this is Mark
8:15 okay this my son what' you do help
8:17 around with everything from cooking to
8:19 busing serving okay seating right well
8:22 good to meet you uh let me sit down have
8:23 a goodby to eat get up to speed and I'll
8:25 catch up after thank you
8:27 enjoy oh boy he likes that a seat on the
8:30 couch excellent oh sinking down here I
8:34 feel like I'm back at my grandma's couch
8:36 why have we got such high couches in
8:38 such a small resta I'm not quite sure I
8:41 well okay um now how long have you been
8:43 here I've been here for 4 and A2 years
8:45 so you've been here since the beginning
8:46 yes the two owners do they run the
8:48 business together how does that work
8:50 fisa works here more um more days than
8:52 Brenda does oh really yeah aren't they
8:56 50-50 Partners they're supposed to be
8:58 50/50 but I would say will probably be a
9:00 75 25 difference oh wow f is definitely
9:04 the 75% of the work and what does the
9:06 other partner do Brenda is more laidback
9:09 she prefers more talking to the
9:10 customers instead of being in the back
9:12 with the kitchen oh so who's the boss
9:14 the scary boss would be fisa fisa is it
9:18 f or fisa she said to me her name was fa
9:20 so usually I call her faisa or sometimes
9:23 when it's busy I'll call her a fay
9:24 there's people who call her Fufu Fufu I
9:27 to F she's scary she is Hell on Wheels
9:31 wow F gets busy no matter what it is you
9:34 will hear yelling in the dining room
9:36 everything that happens back there our
9:37 customers see our customers hear
9:39 everything wow seriously yeah Fay has an
9:42 extremely short temper if something goes
9:44 wrong all hell will break loose how'd
9:47 you go with Mark it must be hard when
9:49 you're working with the owner's son yes
9:51 if he see something that's dirty he will
9:53 leave it for somebody else to take care
9:55 of is he lazy when it comes to cleaning
9:58 he doesn't do it full-heartedly if that
10:01 makes any sense so Lees a mess for you
10:03 when you come in the next day yeah oh
10:05 well thank for the Insight I'm going to
10:06 look at everything and oh wait a minute
10:09 Mediterranean beastro an Exquisite
10:12 dinning
10:14 Adventure wow where's Mark Mark oh Mark
10:18 um he's you ask please thank you he
10:21 wants to talk to you yes sir I'm looking
10:24 with him got a little quiz Are you ready
10:27 for this
10:29 how do you spell beastro how do you
10:32 spell beastro b i s t r o uhhuh good and
10:37 how do you spell
10:43 dining d i n n i
10:48 n so you wrote this
10:51 menu dining is d i n i n g okay has
10:57 anyone else mentioned it we have a lot
10:58 of customers
10:59 um pointed it out to us all right um
11:02 thank you m hi what would you recommend
11:04 we do uh four different dips we'll do
11:06 hummus BB give me the four different
11:08 dips we go for that yeah okay let's go
11:10 for the father beans the Q roll okay and
11:14 then let's go for the zena combo plates
11:17 all right definitely thank you oh you're
11:18 welcome I'll place your order right now
11:20 yeah First Impressions place is
11:23 soulless
11:24 man Jesus
11:27 CHR it's like no I just keep on coming
11:30 down why is
11:32 that
11:35 H why oh
11:39 Jesus wow are you ready three k FAA
11:43 beans and Zena combo okay let Ro
11:46 around I am very proud of my food and I
11:49 stand by it it's fresh it's made to
11:52 order Chef Ramsey is no way he would
11:55 dislike my food the appetizer is ready
11:58 just take it out
12:00 I'm confident our food's good while the
12:03 owners continue to blame each other for
12:05 the restaurant's problems thater is
12:07 ready Chef Ramsey is anxious to taste
12:10 the
12:11 food so this is our combination
12:14 appetizer okay wow why is all that oil
12:18 on there we usually drizzle the top of
12:20 our appetizers with olive oil or flood
12:22 um usually we drizzle but it looks like
12:24 there's a little extra put on yeah I'll
12:26 say could I have a teaspoon please D of
12:28 course thank you
12:29 wow you drizzled sparingly with a touch
12:32 of oil but look at it I've got little
12:34 swimming pools Little M and bathtubs
12:36 full of oil floating on the side it's
12:39 gross
12:45 [Music]
13:02 can you ask Mark very carefully just
13:05 stop staring at me because he's scary he
13:08 just stands there and
13:09 stares okay I have a little dish first
13:12 to put this oil in please oh
13:14 yeah hey Mark Casa stop staring at him
13:17 cuz you're creeping him out you got to
13:18 be kidding me man it's a little
13:22 dish
13:24 oh teaspoon of WR who put the oil on um
13:27 I'm not quite sure it wasn't back then
13:29 there wow this is the
13:31 humus my God it's so thin it's just
13:35 liquid is that normally that runny that
13:36 the hummus I've been told it depends on
13:38 the Gano Beans really we're going to
13:39 stop blaming a [ __ ] Bean for the
13:41 humus there's times where the hummus
13:43 will be extremely thin and there's times
13:44 where the hummus will be overly thick
13:46 yeah it's not the Bean's fault it's the
13:48 chef's I feel like I'm always
13:50 apologizing for the food no I'm done
13:52 with that okay but I'm not a chef it's
13:55 out of my control we put the oil on top
13:58 of the appetizer I didn't do the butti
14:00 iser I did it he said it a lot of oil
14:03 it's tradition to put a good amount of
14:05 oil on hummus so for Chef Ramsey not to
14:08 like it is a shocker to meet I should
14:10 have made it for
14:16 him it's a disgusting busing station
14:19 that looks Dreadful there has to be a
14:21 much better place to put dirty dishes
14:22 than that that's
14:25 bad it's weird how you just drop all
14:27 those dirties there yeah
14:29 that's where our dishes go why not just
14:31 walk 5T and put the dirty plates inside
14:33 the plate wash I don't know how
14:35 difficult would it be to walk straight
14:36 into the kitchen and put them in that
14:37 not hard at all Chef Ramsey is right but
14:40 every time I try to open my mouth every
14:41 time I have a suggestion I basically get
14:43 told to shut up thank you you're
14:50 welcome beans is ready okay I'm coming
14:53 to get
14:55 it
14:57 beans and who put the Z on what's what's
15:00 the z the Z frena kind of a design looks
15:02 like someone's puked up on my plate oh
15:05 come on does that look appetizing to you
15:08 yeah doesn't look too appetizing it
15:10 doesn't look appetizing at all no okay
15:14 thank you no
15:18 problem that looks like the inside of a
15:21 diaper I mean it's so
15:24 bad jeez said she a f me look like
15:28 someone threw us okay D enjoy your
15:32 meal man um I'm done there ding that one
15:36 mouth all too much all right I'll get
15:37 that out of your way thank you you're
15:40 welcome one thing I can confirm it
15:42 tasted the way it looked Dreadful nope
15:46 not a winner okay whatever you guys this
15:49 is
15:50 crazy I don't agree with shef Ramsey
15:53 about some of the items that's a first I
15:56 will defend my food to CHF Ramsey
15:58 because you know how healthy and
16:00 delicious it is Chef Ramsey has only
16:03 sampled a few dishes but is already
16:05 questioning the food that looks like the
16:07 inside of a diaper and owners Fay and
16:10 Brenda are questioning the feedback food
16:12 never comes back that's the first people
16:15 always Rave about our food whatever if
16:17 you're telling me my food's not
16:20 good I'd love to see what's
16:23 good who put the K be back I did they're
16:26 going to be dry that's why I move Mo the
16:29 one it's cooked
16:30 already KY roll Mark I don't want to
16:33 serve me why not so [ __ ]
16:36 rude you should be confident in what you
16:40 do so these are KY
16:45 rolls I just tried the dish KY rolls
16:48 it's a bulgar wheat shell with a serine
16:50 ground beef and pine nuts in the middle
16:52 thank you Mr
16:53 Sunshine
16:55 fresh uh kind of wow what does that mean
16:58 she'll have them like prep for the week
16:59 like one week ahead cuz it takes so much
17:01 time and prepping they taste are they
17:02 frozen huh yeah they're frozen yes sir
17:05 do you know what it says on the front at
17:07 the restaurant on the banners outside
17:08 about the catering no go outside have a
17:11 quick look okay read it and come back in
17:13 we'll have a chat damn I know we can't
17:16 spell let's hope he can [ __ ]
17:18 [Music]
17:26 read Jesus
17:30 what did it say care about quality and
17:31 taste okay great what else did it say
17:34 begin with f begin with F I didn't
17:36 really quality and taste now we just
17:38 ashamed there's three FS there now read
17:40 it properly and come back and tell me
17:41 what it says no
17:44 problem have a
17:46 look whatever you
17:53 say oh man
17:59 right 3 FS three FS fresh flavorful food
18:03 right and you're telling me now my
18:05 appetizer is frozen cuz we make a bol at
18:07 the beginning of the
18:08 week yeah I just read that literally
18:12 entering the building so I don't expect
18:14 anything
18:16 Frozen thank
18:20 you
18:22 wow so your sign out how says fresh
18:24 flavorful
18:25 food said yeah but this is Frozen
18:29 you knew by The Taste K you cannot do it
18:34 fresh you're not going to like what he
18:35 has to say I stand by the kibi because
18:39 we really use good ingredients I don't
18:41 see in any Arabic home anyone can make
18:43 them differently the chicken's almost
18:45 ready it's kind of not cooking on that
18:47 side I didn't want to burn it it's not
18:49 burning I need to mark it and it's done
18:52 if it's done it need to be of the grill
18:54 well it still needs to get Mar it's not
18:56 overdone it is it's not maybe you should
18:59 be doing all the cooking then do drama
19:02 for nothing f is over my shoulder
19:04 micromanaging and just constantly
19:06 bossing Us in the kitchen there's no
19:08 time for burning meat I'm just over it
19:11 all can you take this
19:17 please that's one item I could stand
19:21 behind this is oura combo PL thank you
19:24 though
19:26 wow instantly you can see it's try
19:28 slicing in
19:29 [Music]
19:30 there wow and this one is the that's a
19:34 just a regular uh beef Kebab the meat is
19:37 just like it's boiled it's just
19:38 tasteless everything's so overcooked we
19:41 try to make our meat medium but that
19:43 looks a medium well well done it's drier
19:45 than Mark's
19:47 personality and the cofa sadly is
19:49 overcooked and dry it's drier than the
19:51 Sands around in the pyramids of Egypt
19:53 that is Dreadful and the chicken is
19:55 blend is the chicken fresh or is that
19:57 Frozen the chicken is Frozen What a
19:59 Shame who cooked my lunch today might
20:02 would be a mixture of F and Brenda I'm
20:03 pretty I think they um tag teamed on on
20:05 the dishes supp a new tag team you'd
20:08 expected to be twice as good but this
20:09 one's twice as bad H Dy I'm done wellow
20:13 that's
20:14 disappointing thank you
20:16 D wow trust me this has been a huge huge
20:22 disappointment there's not been one
20:24 thing that he said he liked not even one
20:26 item huh that's let's come over
20:30 please wow I don't know where to start
20:32 ready um f Brenda I'm so disappointed
20:38 the atmosphere's flat the deco's drab
20:41 and I'm sat on the corner of a
20:43 ridiculous cushion opposite a large
20:47 container of dirty [ __ ] they've never
20:49 done that before that's what's bothering
20:51 me today excuse me um we do that every
20:55 week I believe you and Vanessa use
20:57 buckets don't you but don't put the
20:58 buckets on the floor well it doesn't
21:00 matter if it's on the floor I don't
21:01 think that's the issue I think the fact
21:02 that the buckets in view of the
21:03 customers they walk inside the kitchen
21:05 were done but we have been told to use a
21:08 bucket I always asked you guys to use a
21:10 bucket so stuff doesn't spill all over
21:12 the place but we've never said to put it
21:16 on the floor yeah you use the table or
21:19 the one of the chairs and you take them
21:20 back inside when they almost fall but
21:22 they're still in front of the customers
21:24 if we leave them on the chair put them
21:25 in the floor I'm a little confused do we
21:27 leave them on the floor another yes wow
21:31 but settle that aside I've just had a
21:33 bad experience and I felt the food was
21:36 below standard the Homeless was running
21:39 very liquidly why so much oil on there I
21:41 have Arabic customers that like loads of
21:44 olive oil when customers want more oil
21:47 don't assume that every wants more oil I
21:49 don't even think it was olive oil what
21:50 was that oil in there olive oil it was
21:52 Olive o wow that must be cheap um what's
21:56 funny um product is not cheap your
21:59 product's not cheap okay so what's so
22:02 funny well you said it was cheap uh it
22:04 tasted cheap it's not expensive but it's
22:06 cheap I'm not going to argue with you
22:08 but you sit there on your ass laughing
22:09 your head off thinking it's funny I'm
22:11 not going to get upset because of what
22:12 you say no I'm just going to smile about
22:14 it it's your opinion how old are you 26
22:17 sir I'd expect that if you're 16 cuz
22:19 right now Mark is very far from
22:21 funny can I continue about my lunch for
22:24 me a cofa when you bite into it it just
22:27 bursts with flavor this thing was dry
22:29 beyond belief but this is number one
22:32 seller this is what my customer eats
22:34 every time they walk in but chicken was
22:36 dry and the beef was dry is that protein
22:39 Frozen We Buy it fresh I buy it fresh we
22:42 marinated bu it fresh so there's a
22:44 system prep freeze and cook I don't know
22:47 why you think customers would leave
22:50 their homes to come and eat frozen food
22:52 I don't have a walk-in freezer and I
22:54 don't have a walk-in cooler okay so my
22:57 option is to freeze it then cook it how
22:59 long have you been functioning like this
23:01 18 months two years no it's been like
23:04 this since day
23:06 one I'm just wanted to let you know that
23:10 I don't have the help to to be repair
23:13 when I need help I cannot cut myself in
23:17 half have my half here behind the
23:19 counter and the other half inside but F
23:21 have you given up no do you want to give
23:24 up
23:26 no I have not seen
23:32 else I can fight by myself what I need
23:36 help from your family yes so who's not
23:39 pulling their weight no not
23:41 [Music]
23:42 them chicken was dry but this is number
23:45 one seller F not only believes that her
23:47 food is impeccable I need help she also
23:50 believes that she is the only one in
23:52 this restaurant who is putting in a real
23:54 effort so who's not pulling their
23:57 weight no none of
23:59 them none of us you don't let anybody
24:02 help you Brenda what's going
24:04 on is your aunti on her own she's not on
24:08 her own she's
24:10 not she's has to have her hand in
24:13 everything she has to marinate she has
24:15 to cut that's not true that is true when
24:18 is the last time you cut the chicken or
24:20 lamb or beef and you marinate it many
24:22 many times when many times no that's a
24:25 lie and many times it's not a lie I have
24:27 always stand with you in the back and
24:29 ask you show me how to do this show me
24:31 how to do that tell you what bring a
24:33 piece of paper and bend no you don't no
24:35 you don't you don't say hey come here
24:37 let me show you how to do this so if I'm
24:39 ever off you could do it you're not been
24:41 shown the recipes no um she never ask
24:44 her she see me she see me when I Mar
24:47 always go in what can I help almost
24:50 every time I'm here many times I brought
24:52 in my laptop and I said let's go through
24:54 the recipes if she came and tell me I
24:57 wanted to learn this I would never tell
24:59 her no I would never tell her always say
25:02 they I have to do it they can bring a
25:04 piece of paper and pin anytime when I'm
25:06 doing something and right what I do
25:08 that's not true when was the last time
25:11 you were shown how to cook
25:13 something never minor stuff in the
25:16 kitchen seriously like appetizers but
25:18 that's pretty much it really yes 5 years
25:21 yes you two don't sound like a niece and
25:24 an auntie when was the last time your
25:26 auntie gave you a compliment about
25:27 something I don't get compliments when
25:30 she cooks all I hear from the customer
25:32 is complain because she only compl when
25:35 I'm not here just the last week on
25:37 Wednesday I was off on Thursday a
25:40 customer walks in just to complain about
25:43 how horrible the food was when I'm not
25:45 here never and I'm not saying because
25:47 you don't take it well from me should
25:48 tell me I I told you so many times you
25:50 don't take it well from me when did you
25:52 tell me when no when the Falafel is dry
25:55 and was I got so many that's not true
25:59 I'm very picky how everything's cooked
26:01 on the grill that's not true you don't
26:03 believe me ask the servers the server
26:05 Cooks the food when you're here most of
26:07 the time no they don't do you don't cook
26:10 all the time when she's here no no I
26:12 want her to answer so I sit on my ass
26:15 when everybody else is working yes and I
26:17 tell you find something to
26:20 do I've offered to cut chicken multiple
26:22 times for free and I was told that I
26:24 wasn't allowed to do it but I'm confused
26:27 you want them to do it but then they say
26:29 you don't let them do it no they don't
26:31 want to that is true that's God on is
26:34 true that's not true no no I offered I
26:36 wasn't allowed to do it I offered to
26:39 learn I offered to work for free to
26:41 learn how to cut the chicken and help
26:42 her during the week I don't want you to
26:44 be with me in the kitchen no I'm saying
26:46 you told I don't want you to be with me
26:47 in the kitchen and that's why I will
26:49 never tell you anything I'm afraid that
26:51 she gets hurt when she's working her
26:53 regular shift to not even cooking she's
26:55 hurting herself I don't usually hurt
26:57 myself I haven't I need a bandage every
27:00 day a man needs a bandage I've never
27:02 poked myself with a knife here a man you
27:04 ask for bandage all the time no I really
27:08 don't wow in the end it's not my job to
27:10 cook I don't get paid to cook I don't
27:12 get paid to do inventory I don't get
27:13 paid any extra to do anything but as a
27:15 family we do it just because we care
27:18 I've done the takeout inventory I call
27:21 for I do the bre your inventory I do the
27:23 bread inventory maybe a few times but
27:25 not all the time not all the time
27:27 because I have my own job to do and when
27:28 I come in and the dining room's dirty my
27:30 first thing to do is why the dining room
27:32 dirty cuz the staff from the night
27:34 before don't clean really when it comes
27:36 to cleaning Mark does not do it there's
27:39 a little bit more lenience don't don't
27:41 say that [ __ ] don't point fingers
27:43 because that [ __ ] happens I've came
27:45 right after you swept and I've swept I'm
27:47 trying tell you something by far she
27:50 does way more of her duties happen both
27:54 he not lazy no he's not he's not lazy
27:56 actually he work at the busiest night he
27:58 works the busiest nights but when it
27:59 comes to busing and cleaning and pulling
28:01 his rope he doesn't pull it Mark does
28:03 not pull his rope when it comes to his
28:05 duty if you want to start pointing
28:07 fingers Brenda I was going to keep my
28:09 mouth shut and not say [ __ ] about anyone
28:11 when you sit on your [ __ ] phone we're
28:13 cooking serving and you're sitting
28:16 negative I'm going to if I'm going to
28:18 sit down and actually put in my mouth
28:21 when you're here for like you always do
28:23 when you're here for 5 hours yeah no I'm
28:25 not here for 5 hours you are
28:29 this impromptu staff meeting has gone
28:30 from Brenda and Fay pointing fingers at
28:32 each other no when the Fel is dry the F
28:35 was perfect to the blame game with the
28:37 entire staff there's a little bit more
28:39 lenience don't don't say that sh don't
28:42 including face on Mark if you want to
28:44 start pointing your fingers Brenda when
28:46 you sit on your [ __ ] phone we're
28:48 cooking serving and you're sitting
28:52 negative go ahead walk out like you
28:54 always do when you're here for 5 hours
28:56 yeah no I'm not here for 5 hours you
29:03 are I wasn't going to talk [ __ ] about
29:05 anybody but okay I'll be yelled at
29:08 taking food to the third table over
29:10 there by fisa she will scream at me as
29:13 I'm walking because I I ask you the TV
29:16 to be
29:17 off T are different issues I have to
29:20 scream at you turn off the TV because it
29:22 have some bumping and grinding and
29:25 whatever is going on on TV and it pisss
29:27 me off because I walk from inside what
29:30 one the video American video channel the
29:33 solution Brenda have to change her shift
29:36 because I voice my opinion I Chang the
29:38 shift because you guys constantly bump
29:40 heads and you constantly get into these
29:43 great arguments in this open Kitchen in
29:45 the dining room it's it's in front of
29:47 customers in front of customers wow um I
29:51 need to see this place working tonight
29:54 just do what you normally do so I can
29:56 have a chance of getting up to speed to
29:58 see how this place functions I'm getting
30:00 some fresh air what a lunch I'll be back
30:02 later thank you sir wow and I thought
30:06 the problems were just the
30:08 [Music]
30:09 food I can't handle this nobody here is
30:13 perfect nobody here is perfect you just
30:15 make you seem like when Mark and Vanessa
30:16 are here it happens when all of us are
30:18 here you guys don't pull your weight
30:21 nobody pulls their weight and that's
30:23 what the problem is wish I wish that we
30:26 have a camera roll when ml is
30:29 working here she works I never I never
30:33 no here works like the way she works her
30:36 mouth yes I agree I AG but when it comes
30:39 to her work she goes the extra mile her
30:42 mouth is what gets her in trouble she's
30:45 an awesome worker and she needs to know
30:47 that too to work better tell her I
30:50 always tell her that you know nobody
30:52 gets compliments here Fay nobody I tell
30:54 her thank you we have a great night
30:56 thank you have a good night she of
30:58 course she doesn't tell you I tell her
31:00 that but she comes back and cry about
31:02 things AML is not my problem what my
31:06 problem is is what he said about the
31:10 food anybody hungry I'm eating my frozen
31:13 food anybody want to eat frozen food I'm
31:16 glad you're laughing about it it's not
31:23 funny ironically the only thing that Fay
31:26 and Brenda agree on is the food I don't
31:28 want this to burn because I don't have
31:30 time to make more it's not going to burn
31:31 unfortunately aside from their issues
31:33 with each other that is the restaurant's
31:35 biggest problem okay are we ready ready
31:38 or not have to be ready what can I geted
31:40 for you to can I get an order of the FF
31:42 and a garlic sauce definitely hummus no
31:45 doubt yeah you got it I'll be right back
31:48 okay just explain to me how the line
31:50 works okay the tickets come out we start
31:53 to pull whatever meets and uh we start
31:55 cooking wow I can don't let me stop you
31:58 okay table one spicy hummus and beef
32:01 Sharma with Zena I got it Brenda when
32:04 you do that is spicy hummus with more
32:06 shell that's why I cut these helenus use
32:09 them please we're giving them spicy
32:11 humus always the same spicy whatever hom
32:15 still looks very watery though is this
32:16 it here yes how often is that made every
32:19 few days this is number one seller So
32:21 within just two three days is finished
32:26 right that's disgusting this is bad that
32:29 hummus is awful why is it so running the
32:32 consistency could get better yeah just a
32:34 little bit sorry how are we ladies
32:36 welcome Hess how was that and running uh
32:40 my apologies have any flavor at all and
32:42 it was thin
32:45 so thank
32:47 you fresh food 7 days a week my ass he's
32:52 leaving I don't think Gordon Ramsey
32:54 likes us mom you're complaining about
32:57 the spicy hummus they said it's not
32:59 spicy I can't believe this Brenda when
33:02 people ask you for a spicy hummus they
33:04 want a spicy hummus enough I don't need
33:07 something explained to me three
33:10 times he's here yay with Chef Ramsey
33:13 sinks so many customers unsatisfied with
33:16 the same watery hummus that he had at
33:17 lunch he has returned from a trip to a
33:19 nearby supermarket I'll show them how
33:21 good the homus is with a plan M's the
33:24 word M's the word yes
33:29 there are ladies there we are some fresh
33:31 humors Jens the same for you my
33:34 apologies sorry way too much he's
33:36 cleaning tables for us that's for you to
33:39 share that's good much better he keeps
33:42 taking stuff and moving it I don't know
33:43 what's going on man is working creating
33:45 a buzz here they're loving it holy crap
33:48 I'm running
33:52 out who would have thought that store
33:55 humus would be high in demand
34:01 how was that very good this is better
34:04 that had flavor other
34:07 stuff Brenda all the chicken is done
34:11 just give me a second I'm making the
34:12 damn
34:13 salad the chicken was just that was
34:17 nasty sorry about that oh no um no no no
34:21 no they're ordering complete new Entre
34:22 she said she didn't like it at all what
34:24 happened to her she said the chicken
34:25 didn't taste good at all oh really
34:28 it's dry is it supposed to be minced
34:30 like that this is exactly the way it's
34:32 served everywhere I know I never ever
34:35 have someone return to chicken not
34:37 complain we have compl I let's call a
34:41 liar I never have a complaint of dry or
34:46 overcooked shaera I tasted most of the
34:49 shaa and I know how delicious it is can
34:51 I go ask them why they didn't like
34:54 anything or like what their opinion is
34:56 cuz that's just what you think it's
34:58 that's just this is what happens before
35:01 hello ladies how are you today you've
35:03 sent back everything so I just wanted to
35:05 come and we just didn't like it what did
35:07 you not like about the items the chicken
35:09 charma tasted like rubbery okay and this
35:12 is like vinegary and mushy was the
35:14 flavor it just wasn't wasn't for you
35:17 okay you guys are done good whatever all
35:20 of a sudden people are our food
35:23 critics what did they say they thought
35:26 the Sha was rubbery our dolas taste like
35:29 vinegar never came back before never
35:32 whatever they don't like it they don't
35:34 like it
35:36 w God help me beef Kebab is it ready
35:40 ready that ain't medium this is the
35:41 medium no it's raw beef is still cooking
35:44 for that plate I'll fix it leave it
35:46 leave it seriously do what you always do
35:49 I'm fed up with Fay dominating in the
35:51 kitchen it's really hard to deal with
35:53 this one's like hard as a rock and I got
35:55 medium rare that one's Raw
35:58 half of this beef is well half of this
35:59 beef is raw but these are medium if I
36:02 cook them more they would not be medium
36:04 anymore but one of them was raw that's
36:06 what I'm trying stop commenting on
36:08 everything please I don't know why
36:10 you're acting like I'm the one who's
36:11 doing it I can't handle this why does
36:14 see quick to jump down your throat why
36:16 is that I don't know if you haven't
36:17 noticed it happens to everybody who
36:19 comes here even wow bloody hell a it's
36:24 really rare you know just go ahead you
36:25 can just take it I'm good is this is
36:28 supposed to be medium and it's rare let
36:30 me see MK okay that's cooked that is
36:34 wrong I wasn't talking to you Amma oh
36:37 man redo it looks like sh we ever serve
36:41 any night we serve this seriously making
36:44 me lose it my God flaming girl flaming
36:48 froming
36:50 mess you want us CR that's disgusting
36:54 disting we're done how are we how's the
36:56 food it is is Stone Cold yeah I had that
36:59 for lunch and it wasn't pleasant my
37:00 apologies thank you the customers have
37:03 given a very clear verdict on the food
37:05 at tonight's dinner service so Chef
37:07 Ramsey decides to move on to an
37:08 inspection of the rest of the kitchen
37:10 including the food storage freezers are
37:14 busy
37:15 man wow there must be 3 to four weeks
37:19 worth of prep in
37:22 there's that does that look appetizing
37:25 Mediterranean it's not man this one kiwi
37:28 mix leftovers in a home kitchen no date
37:32 my
37:33 God disgusting God what a mess this
37:37 stuff has been in there so long it's all
37:39 freezer burnt any chance of any flavor
37:41 has gone been like the flame on the
37:43 grill just boxes of meat prepped in bulk
37:47 they say fresh flavored food my ass I
37:49 say Frozen Frozen Frozen that's gross
37:52 it's dinner service at Zena it's raw
37:55 beef is still cooking for that plate
37:56 I'll fix it leave it leave it seriously
38:00 oh I want us quick and while Fay and
38:02 Brenda continue to argue in the open
38:04 kitchen boxes a link prep B Jeff Ramsey
38:07 is uncovering some alarming practices in
38:09 the back kitchen my God which include a
38:11 massive amount of frozen food fresh
38:14 salmon oh [ __ ] frozen salmon well what
38:18 is that welcome to my mediterraneum
38:21 Flaming
38:23 Grill P bread bag there's like lamb in
38:26 there all right
38:29 def frosting frozen meat and warm water
38:31 what a
38:32 mess
38:35 chicken does this lady really know how
38:38 to run a restaurant I don't think so the
38:41 logic has left the
38:43 building this is too many orders that
38:46 none of them on a gril I said you took
38:48 all the took out lamp Okay it's not on a
38:50 gril well it
38:52 disappeared can I can I show you
38:54 something just just to talk to you in
38:56 private sure
38:58 sure yes I just want to show you
39:00 something very quickly what do you want
39:02 back there for this was in the sink in a
39:04 bowl of water we run the water on it to
39:06 defrosted running hot water on it what
39:08 does that do it's not hot water I run
39:10 cold water it's warm on the outside and
39:13 solid in the middle so when it's
39:14 different colors like that do you know
39:15 what that means the meat is cooked even
39:17 before you start turning this into cofa
39:20 you're screwed one more thing what's
39:22 this here what are you doing on here I'm
39:24 defrosting some chicken and why are you
39:26 defrosting that I marinated yesterday
39:28 and I didn't have enough space in the
39:30 fridge so I put inside the freezer I
39:34 disagree about the meat freezing the
39:37 food it doesn't make it go bad I really
39:40 don't get what he's saying 100% some of
39:43 those customers tonight the food that
39:44 came back were the customers right or
39:46 were they wrong I never since I opened
39:48 they have that much food came back never
39:52 I don't think you understand how far you
39:53 slipped get real I am no you're not why
39:57 aren't your customers coming back to
39:59 your restaurant F I don't know they
40:03 loved my food they loved my
40:05 smile you're not being honest you're not
40:08 being honest with yourself and you're
40:09 not being honest with your customers no
40:12 I've been
40:15 honest your customers were complaining
40:17 about the hummus the dips they weren't
40:19 very excited so I went and made some
40:22 stay there
40:25 [Music]
40:32 what is that it's delicious H can you
40:35 taste the difference yes the
40:38 texture now I have a confession to make
40:41 I actually walked to a store and bought
40:47 it you need to be 10 times better than
40:49 store bought Hummers otherwise what's
40:52 the point in running in a restaurant
40:54 tonight was a shock to me like wow why
40:59 everything is coming back there is
41:01 certain blades I I'm very proud of and
41:03 he came back but it's not good
41:07 enough what you're doing is so wrong and
41:10 unfortunately because you surrounded by
41:12 family members you've convinced yourself
41:15 and them that what you're doing is right
41:18 well I'm sorry Flaming Grill it's not
41:21 extinguished Grill it is and the
41:23 problems f are inside
41:28 do you want this business to continue I
41:32 feel like I'm hanging by a
41:35 strat there's no point of running
41:38 [Music]
41:44 this been praying and saying tomorrow
41:47 would be a better
41:50 day that better day is not
41:55 coming I'm done
41:59 [Music]
42:03 tonight this is crazy it's the explosive
42:06 conclusion of Zena Flaming Grill I even
42:08 told you write down what I did one time
42:10 are you [ __ ] kidding me the fighting
42:12 actually escalates nobody wants to help
42:15 her because she's so critical and no one
42:17 is backing down go go don't talk Chef
42:22 Ramsey is stuck in the middle of a
42:23 seemingly hopeless restaurant he he she
42:26 won't change and there's no question
42:28 about it will he be able to help Fay and
42:30 Brenda resolve their differences F has
42:32 shut down or will one of them you be
42:35 forced to leave the business I'm going
42:40 home what is that he serving rotten food
42:44 they're not trapped and they're
42:45 delicious then wake up you wake up shut
42:48 the place down get out of here that is
42:51 amazing that's
42:53 embarrassing thank you so much
43:01 I don't think you understand how far you
43:03 slipped get real I am no you're not why
43:07 aren't your customers coming back to
43:09 your restaurant F I don't know tonight
43:13 was a shock to me like wow why
43:16 everything is coming back there is
43:19 certain plates I I'm very proud of and
43:21 he came back but it's not good
43:24 enough what you're doing is so wrong
43:28 Flaming Grill it's not extinguished
43:31 Grill it is and the problems fa are
43:36 inside do you want this business to
43:40 continue I feel like I'm hanging by a
43:44 threat there's no time to run in
43:51 [Music]
43:54 this been praying and saying toor would
43:57 be a better
44:00 day that better day is not
44:03 [Music]
44:04 coming I'm
44:12 done I just have nothing
44:17 else I never that will be such
44:21 failure I never seen it that way
44:25 never I see the
44:27 [Music]
44:30 sadness I'm so
44:32 sorry I'm just over
44:34 [Music]
44:35 my no no please don't be overwhelmed but
44:39 just answer this for me do you want to
44:44 continue I do this is all I have I'm
44:48 just burned out I overwork no no but are
44:53 you 100% sure that you want to continue
44:57 you in this
45:00 [Music]
45:03 business
45:05 do I love what I do tonight it didn't
45:09 show because I really didn't love the
45:11 way things were going okay
45:14 um I'm getting out of here I want you to
45:18 change your attitude cuz you can't
45:21 change what you're doing we have no
45:24 chance in trying to change this
45:26 restaurant
45:28 yes I hope to St it tomorrow thank you
45:35 sir I honestly have nothing left if I
45:38 lose here this is it this is my
45:42 life and if it doesn't
45:47 [Music]
45:50 work I don't know what to
45:54 do you have 2 seconds
46:04 uh yeah that was rough rough and I'm
46:08 going to call it as I sit you guys are
46:10 just going through the motions and when
46:12 sun goes wrong you fall out with your
46:14 auntie she falls out with you and all of
46:15 a sudden you then just go back into your
46:17 own Corners the only people suffering
46:18 the customers all night long the
46:21 problems are on the outside problems are
46:24 the customers it's never inside and we
46:25 never ever look object ly and understand
46:28 how bad we are everyone's walking around
46:31 in denial it was hard to hear I'm not
46:34 upset because I'm in denial I'm just
46:37 upset because this is the first time
46:40 we've we've we've encountered this not
46:42 trying to rub your face in it but
46:45 tonight three tabl started complaining
46:47 about the
46:47 humus I ran 100 m up the road I store
46:51 bought it came back through the kitchen
46:53 presented it they loved it I'm trying to
46:56 get that message through to your a't but
46:58 when customers think that a store-bought
46:59 hummus is better than what you just
47:02 served them and charge them three times
47:04 the money that's how far we've
47:06 slipped and you know what it's sad in
47:08 there it is so
47:12 sad I I got a question for you deep down
47:17 inside from the bottom of your
47:18 heart do you want to seriously continue
47:22 running this
47:23 business I definitely do do you yes I do
47:27 you
47:29 100% okay I'll see you in the morning
47:32 okay good night good
47:38 night need a
47:41 hug you're
47:44 okay everything for the
47:49 best no don't wor we need to make it
47:53 better
47:58 you know he's right when it comes to
48:00 certain points it's just I need your to
48:04 help me here instead of pointing the
48:07 finger can we come up with a list of
48:10 things that you could do to improve I
48:14 think that that's actually idea want to
48:16 go I'm really tired I'm
48:20 frustrated in fa's mind she thinks that
48:23 we're the problem and that we make
48:24 mistakes and that we're the issue but
48:27 she's the chef she's the prep she does
48:29 everything and I believe 100% that she
48:32 won't change and there's no question
48:33 about it okay everybody clock out and go
48:36 home I'd love to fix all these problems
48:38 about my hands are tied Fame has to
48:41 trust me as a business partner in order
48:43 for things to
48:46 [Music]
48:48 change Chef Ramsey knows the only way he
48:51 can move forward with fixing the
48:52 restaurant let's come out over here is
48:54 that he first must find a way to get
48:55 Brenda and Fay on the same page he
48:58 begins the day with a staff meeting with
49:00 the goal of clearing the air last night
49:03 I saw you Fay burnt out feeling alone
49:08 isolated and you saw no light at the end
49:10 of the tunnel I understand after you
49:12 telling me how hard it is and you're on
49:14 your own I get all that I got that
49:15 yesterday but last night I watched
49:17 everything and you work talk and perform
49:21 like someone that's given
49:22 up last night I went into the kitchen
49:25 and just took a few notes there must be
49:27 three to four weeks worth of prep frozen
49:30 solid in there little freezer Birds they
49:32 supposed to be beefy sure do you know in
49:35 that freezer there's containers stacked
49:38 this High full of prep you've prepped so
49:41 far in advance it's freezer burnt then I
49:44 look at the refrigeration unit in there
49:45 and it is bedum the fresh stuff is at
49:49 the front and the old stuff is at the
49:50 back I honestly don't have all the stuff
49:54 there you don't this is so difficult I'm
49:57 not going to embarrass you and bring out
49:59 the yellow and the rotten parley okay so
50:02 you know what's in the back of the
50:03 fridge yes what I want to talk about
50:06 this morning is why is it like that lack
50:09 of help lack of you're freezing it for
50:11 the lack of help yes F before I can go
50:17 any further forward let me ask you this
50:20 do you think that you're the only one
50:21 that's actually working and prepping in
50:24 this
50:24 restaurant yes
50:27 they can call me a liar if they want to
50:30 they come here do their
50:32 shaft I feel like they're here to make
50:35 their tips and leave right that's that's
50:38 my honest truth yeah well that's how I
50:40 feel about them so who is the first
50:42 person that literally gave up your son
50:45 um your
50:46 niece
50:50 [Music]
50:53 Brenda Brena is that true
50:58 [Music]
51:01 you sit there in silence I sit here in
51:04 silence because I know the
51:07 truth I know that I've stepped up so
51:10 many times I do but she has other people
51:13 who offer to do it I try to help but I
51:15 don't like Amal to be in the kitchen
51:18 because she cries about everything and
51:20 little thing and she all day um all day
51:23 yes she did burn herself with hot water
51:26 booked herself with knife even I haven't
51:29 myself with a
51:30 knife she's denying this right now
51:33 because she doesn't let me finish I feel
51:36 responsible for her asking for bandage
51:39 all the time and I don't want blood in
51:41 the food I don't want the drama
51:44 itself Amal complains about being here
51:47 after 9:00 she gave me an attitude face
51:51 it was 10 but it was her time to go out
51:53 with her boyfriend waiting for her
51:54 outside she's this only talk not not do
51:59 right and when I say that to her she
52:02 take it as a mean and biggest be that
52:05 she ever seen do you trust her I I
52:09 do she's amazing help she's very good
52:13 worker I'm confused I trust her but I
52:15 don't trust her does she not welcome
52:17 help oh not for me whatsoever I think
52:21 when she's drained she accepts the help
52:23 but she has to reach that
52:25 level can I say why why I do that go
52:28 ahead I hear complaint from Brenda all
52:31 the time because she wants off she need
52:33 her time that's not what Brenda's saying
52:36 look at Brenda B I tell you when I have
52:41 a family event to go to and I slip out
52:43 of here for an extra day I feel guilty
52:47 and I've expressed that to you so many
52:49 times I feel guilty I tell you why I
52:51 don't like taking time off and it's
52:53 because I tell you why and I wanted you
52:55 to have fun and enjoy family when you're
52:57 out of here so you don't come with that
52:59 burden and that look again like you
53:01 don't want to be here and I don't want
53:02 you to have that same look either F I
53:05 didn't have that look reason how
53:08 many and I am the one who have to carry
53:10 everything hey wait a minute how many
53:12 times have I asked you please take an
53:14 extra time off I tell you can you be
53:17 able to do things when I'm not here and
53:19 I do I do anything that you ask me to do
53:22 you tell me to roast the eggplant and
53:23 peel it I do because unless I ask you to
53:27 please let me do something let me help
53:29 you out unless I do you don't tell me
53:31 hey come back here and help me how many
53:34 times leave it 90% of the time I end up
53:36 with no 9% of the time when I have lunch
53:39 and I have to serve no 99% of this time
53:42 is done and if it's not done it's
53:44 because I was busy on the line that's
53:46 the only time stuff doesn't get done I
53:49 have many times walked in the back she's
53:51 like I have a lot of preparation what
53:53 can I help with I'll put freaking gloves
53:55 on and I'll pull out
53:57 a cutting board and a knife tell me how
53:58 to do it show me how to do it until we
54:00 get a phone call and we leave the
54:02 kitchen never come back I'm so confused
54:04 I am I I go through the same stuff you
54:07 do I mean I'm not sitting here freaking
54:11 leg over leg doing nothing so why does f
54:14 have to prep for you when it's her day
54:15 off because she feels that she needs to
54:18 season things that she needs to cut
54:20 things and it has to be done you're
54:22 cooking you're cooking them it's like
54:24 you can't trust your family who can you
54:26 trust it's not a point of trust it's a
54:28 point of everyone they want their time
54:30 off so they don't want to be here as
54:32 much as you do even your ph%
54:36 partner yes wow that's not true that is
54:39 so not true that's true maybe
54:43 everybody's
54:44 assuming assuming that I don't want to
54:47 be here or she doesn't want to be here
54:49 nobody wants to be here it's not voiced
54:52 nothing's voiced there's poor
54:54 communication I can see that this is
54:57 crazy any of you any of you showed up an
55:00 hour earlier just to get your even your
55:03 own thing going I show up early a lot
55:06 actually never I have your time card
55:08 okay you have my time card then you know
55:09 I'm at least 10 to 20 minutes early here
55:11 20 30 40 1 hour earlier because I don't
55:14 need to be here an hour early because I
55:16 need to take care of my dining room that
55:18 is the job that you have given me so I
55:19 do that she take care of the dining room
55:22 which looks like this all the time why
55:24 do you feel so uncomfortable that the
55:27 night before you take your day off you
55:29 have to control them with everything
55:31 that you do why is it got that bad
55:33 nobody's TI in nobody Ste in US Brenda's
55:38 offered everybody's offered and she
55:39 won't teach anybody because she wants to
55:41 do it when she complains and stuff like
55:43 that she doesn't allow anybody to do any
55:45 I even told you bring a damn piece of
55:47 paper and a pen and write down what I
55:49 tell you one time two days ago three
55:51 days ago are you [ __ ] kidding me
55:54 don't ever use that word with me ever I
55:57 mean it do not ever use this language
56:01 with me it's all about my language but
56:02 you're not listening to what I'm trying
56:04 to say behind this no I'm trying for the
56:06 last four five seven years you were here
56:08 did you ever ask me to come and write
56:11 things down no but I've come and ask
56:13 help in the kitchen you can ask her when
56:15 you ask when you ask I told you to come
56:17 and bring a piece of paper and pen and
56:18 write exactly what I'm doing told me
56:20 that 3 days ago when we were making
56:21 statement that was only time you've ever
56:24 said anything like that only and I told
56:26 you do not use that language with me for
56:28 the second time whatever I've I've
56:30 offered so many times you've been here
56:32 for years if you were so smart why you
56:34 didn't come next to me one day and said
56:36 you know what I I did iation and watch
56:38 you cut meat and you tell me to shut up
56:39 and get out no that's not true that's a
56:45 li what started out as a staff meeting
56:48 to clear the air I go through the same
56:50 stuff you do has erupted into a
56:52 screaming match between Fay and the
56:54 staff I even told you bring your damn
56:57 piece of paper and a been and write down
56:59 what I did one time 2 days ago are you
57:01 [ __ ] kidding me with Fay holding on
57:03 to her belief that no one has committed
57:05 so they don't want to be here as much as
57:06 you do yes wow and the staff holding on
57:09 to their belief nobody wants to help her
57:11 because she's so critical of the way you
57:14 do help her that Fay is actually
57:16 unwilling to accept help from anyone
57:18 okay stop stop stop stop stop stop don't
57:20 you want to be consistent yeah of course
57:22 yeah naturally but what is it that you
57:24 struggle with to teach them I try oh no
57:26 I don't think you're trying enough she
57:28 doesn't have the patience to train
57:29 somebody if she does she'll show you and
57:31 then she'll say do it and then if you do
57:33 it and it's not perfect the way she
57:35 wants she'll get so frustrated and
57:36 she'll yell at you to the point where
57:38 it's just you feel overwhelmed yourself
57:40 and did I ever do that with you yes
57:42 that's not true mom is that true she has
57:46 a hard time trusting
57:48 people F told me yesterday if you were
57:54 not family one two three four of you
57:57 will be [ __ ]
57:59 fired now yes why can't you trust them
58:04 to run this business I
58:05 [Music]
58:07 can prove prove it prove it no you need
58:11 to prove that you have the trust okay
58:14 I'm going to agree to something I'm
58:15 going to leave everything not done the
58:18 night before and you walk here and you
58:21 ask to be serve food and see what you're
58:23 going to get stop there do you know what
58:27 [ __ ] it we're going to open for
58:29 lunch I'd like to see you and you behind
58:32 the line I'd like to see you and you in
58:35 the dining room and
58:37 you are going home okay okay and I will
58:42 give you feedback on how it went you got
58:45 15 minutes let's go 15 minutes you happy
58:48 with that yes let's
58:51 go I know I could do this without Fay
58:53 and I would love for her to see that I
58:55 am capable of doing this and I can run
58:57 the show it's your time to
59:00 shine you okay I'm okay you sure yes
59:05 this is hard for you very yeah today is
59:07 going to be disaster I don't feel like
59:09 it goes the way it's supposed to go when
59:12 I'm not here now um I want you to jump
59:14 in here yeah they going to struggle
59:17 without me I have a confession for you
59:19 you're not going home really I'd like
59:22 you to sit in here and watch
59:24 carefully cuz I don't think you really
59:27 know what goes on in your restaurant
59:28 when you're not there okay listen
59:31 carefully I will hey post attention to
59:35 everything you see okay okay good thank
59:38 you sir I'll see you later thank you so
59:39 much all
59:41 right all rightl or Vanessa does someone
59:44 know how to put the rice cooker on cook
59:47 no oh my
59:51 god oh [ __ ] wow my rinda this is cooking
59:55 right
59:59 I'm holding my breast for
60:02 them got customers coming in guys hello
60:06 hi welcome to Zena Flaming Grill go
60:08 ahead and have a seat I'll with you you
60:11 look can I get Freer I'll do the L PL
60:13 I'm going to try the scharma sandwich
60:16 can we try the the mble
60:19 sure I need fast hold on yeah what is it
60:24 um a able appetizer okay if you can get
60:26 the sides for me Mark you got it the
60:28 first orders are in how we doing on the
60:30 meats Mark beef is done CA is done one
60:33 piece of L should be coming out any
60:34 minute and without phase micromanagement
60:36 those potatoes ready need to go outt
60:38 ready all right Brenda working alongside
60:40 Mark seems to have the kitchen under
60:42 control this is ready table two here we
60:45 go we have your cafel be sha sandwich
60:47 with onion thank you you're welcome and
60:49 the lunch service is off to a solid
60:51 start I need chicken show where I'm at
60:54 started turn around
60:56 check BR because there is sh sitting
60:58 there for a while Mark let me know
61:01 what's ready so we can start dishing
61:02 chicken's almost ready beef shaa is
61:04 almost ready the beef maybe 2 more
61:06 minutes before the beef Sharma you have
61:08 a whole pan it's cooked already come on
61:10 you guys use the cooked one this chicken
61:13 is done make sure that showa have no oil
61:17 in it when you dish it little bit more
61:19 oh my God go table five
61:27 Sor
61:29 no it just seems like everything in here
61:31 is over oil do you want me to just take
61:33 it please okay
61:38 sure uh it's a bit voil no it just
61:40 seemed a little bit over oil oil down
61:43 sorry Table 5 does want the kebabs but
61:45 they don't want to wait 20 minutes for
61:46 it it's going to be a 10minute wait okay
61:48 I'll tell them as the busy lunch service
61:50 continues with o Fay okay we're getting
61:52 backed up pressure in the kitchen is
61:54 clearly mounting make sure your
61:55 customers are happy guys I no Mark you
61:57 don't have to say things like that face
61:58 Sun mark an outspoken server ail I can
62:01 you I need to make plenty potatoes move
62:03 that I are beginning to BT heads go do
62:06 something else don't worry about I'll
62:08 get it done for you when it's thank you
62:10 we hear you thank you now you have a
62:13 [ __ ] mouth on you that's
62:14 unbelievable hey you mark watch your
62:17 mouth relax so I can't shut up Mark go
62:21 watch don't talk to like that come on
62:23 you guys go without the staff's
62:26 knowledge Chef Ramsey is attempting to
62:28 show Fay that the restaurant can run
62:30 without her I don't think you really
62:32 know what goes on in your restaurant
62:34 when you're not there he has set up a
62:36 stod vehicle for her to observe now you
62:38 have a [ __ ] mouth on you that's
62:40 unbelievable oh my God and although
62:42 Brenda seems to have a firm grip on
62:45 running the kitchen are those potatoes
62:46 ready and needs to go out with this all
62:48 right Mark and a Mel have started to
62:50 bicker at each
62:52 other I so I can't shut up Mark go
62:57 don't talk to like that come on you
63:00 guys you okay yes I swear to God I'm
63:03 going to shove my foot straight up his
63:04 goddamn ass Mark
63:07 uh sarcasm needs to stop well call
63:11 communication Brenda is getting straight
63:13 to the point where the mail this is
63:15 really hard for me why is it hard
63:17 because I put more dedication and more
63:19 love into this then Mark was going to
63:20 yell at me and tell me what he's not
63:21 yelling at you he's you kidding I had
63:24 parle in my hand I was sprinkling on I
63:26 was going to take stop for a second am
63:27 gets very frustrated when someone trying
63:30 to correct her no no but look at the way
63:32 Brenda's P
63:34 situation can you stop and listen to me
63:37 when something sits on the counter it
63:39 needs to go out quickly see Brenda can
63:41 do it look how tough he asked you what
63:43 table so we can go out hot and fresh
63:46 that's Brenda showing that she's capable
63:49 of being a boss he is here to help you
63:52 um Brenda seems to be in a charge now
63:55 I'm br
63:56 do you want to continue to argue no we
63:59 get this done all right I'm going to
64:01 start dishing Mark let me know what's
64:03 ready so we can start dishing chick's
64:05 almost ready beef Sha's almost ready
64:08 start dishing brinda table five
64:12 ready so I have your order all set good
64:16 job good job
64:18 guys you ready we'll have a little fun
64:21 with them now okay sure then you can
64:23 tell them how proud they are last table
64:25 gone yes yeah good come over guys
64:29 please so why don't you just give Bay a
64:32 little insight to how it went I thought
64:35 the heat was on for quite a few minutes
64:37 just because we got slammed with orders
64:39 but with the communication with me and
64:41 Mark uh tag teaming on the grill and
64:44 just communicating across the board one
64:45 or two uh plates come back but when we
64:48 put it back out not one complete I have
64:50 a confession to make Fay did not go home
64:54 she was with you because she was sat
64:57 behind the restaurant in the car park
64:59 watching everything you did listening to
65:02 everything you said on a monitor and I
65:05 think she has something she'd like to
65:07 say to you all I'm really proud of you
65:10 all there is a few mistakes that we can
65:12 work on and what did you think of
65:14 Brenda's performance amazing you're
65:16 amazing and I feel like I don't tell you
65:19 enough it's an eye opener for me what I
65:21 saw today to see how hard you work and I
65:24 commend you for taking charge and I did
65:26 this little exercise for fatal watch to
65:28 understand how good you are and let me
65:30 tell you something you clearly passed
65:33 the test you did I was bra you all we do
65:37 have to improve the food right granted
65:39 yes but for me the relationship was far
65:41 more important than the food first today
65:43 is a new beginning okay give me 15
65:45 minutes and I'd like to get into the
65:47 kitchen and start cooking something
65:50 exciting with the two owners well done
65:52 all of you I'm really excited that F got
65:55 to to watch how we run the place I
65:57 really do hope f starts treating me as a
65:59 partner and not her niece it's gone on
66:01 definitely too long and we're ready to
66:03 move forward I really hope in the future
66:06 we can agree about staff meeting and we
66:09 have to address what's bothering us I
66:12 know now we have to work as a team and I
66:15 hope that we could move from my
66:17 obsession with everything being perfect
66:20 we need to act like a team and we need
66:21 to strive as a team and I realize it's
66:25 about time to treat Brenda as my
66:27 business partner and not only my niece
66:29 you know I know that we need to fix a
66:32 lot of things we definitely proved it to
66:34 Fay that we can do our jobs we are
66:36 capable of helping her out when she
66:38 needs and she just needs to allow us to
66:40 do it so we'll see what happens you did
66:44 good job I'm
66:48 proud let's go you two what is that
66:52 fresh fish oh it's definitely fresh fish
66:54 how does it feel
66:56 awesome here's the thing Fine Fresh
66:58 sending that message out to your
66:59 customers is the only message to go
67:01 ahead so I'm going to do two very simple
67:02 dishes do a nice Yellow Tail do a nice
67:05 little shrimp Kebab it's a out of this
67:08 word experience to be T by Chef Ramsey
67:11 find the grill and start to mark it I am
67:14 learning that when you said fresh it
67:17 means really fresh it doesn't mean it's
67:19 frozen fresh fresh lemon juice in the
67:23 rice Mak can smell the herbs smells okay
67:27 and the lemon in there amazing from
67:29 there my herbs go in and then I've got a
67:32 little touch of vegetable stock Just a
67:34 Touch what kind of stock vegetable stock
67:39 I've poured my heart and soul into this
67:41 place The Last 5 Years and this is the
67:43 first time I feel like a equal partner
67:45 with Fay I'm just going to show you how
67:47 we play this
67:50 up if we cook just delicious and fresh
67:54 and if br will continue to change her
67:57 work ethics being a business owner I
68:00 think will make a very strong team
68:04 amazing something very important you
68:06 should both know yesterday after my
68:09 lunch I went around town but I asked
68:12 just people walking towards me tell me
68:14 about Zena's Flaming Grill Zena's
68:17 Flaming Grill ever heard of it no damn
68:19 past through we seen it never really
68:20 stopped have you been I have not
68:23 nobody's heard of this place man I over
68:25 3/4 of the people I spoke to they have
68:28 never heard of Zena's Flaming
68:32 Grill so I've arranged for a small
68:35 exclusive spot at the Rondo Pier we're
68:38 going to tell Rondo that you're here to
68:40 stay and we're here to relaunch okay
68:43 okay and we're going to take little
68:45 Samplers to get the word out there most
68:47 importantly I want them leaving with
68:50 Zena's flaming Grill's flavor okay
68:53 awesome um get all the team together and
68:55 we're going to head to the Rondo Pier
68:57 okay yes sir
68:59 [Music]
69:04 yeah come over guys hi how you feeling
69:08 feeling good so we're relaunching
69:10 tomorrow night all right yeah Zena's
69:12 Flaming Grill is now flaming hot uh why
69:15 you and I work behind all right yeah and
69:18 then you three can mark the hell out of
69:19 the new Zena's Flaming Grill yeah got it
69:24 okay let's go go let's go let's go you
69:27 guys hungry come on in We Go sir enjoy
69:30 enjoy guys here we go enjoy a delicious
69:33 shrimp Kebab with a taziki sauce this is
69:37 definitely what we need right now people
69:39 that actually live really close or just
69:40 a few minutes way have never heard about
69:42 us sling girl you out we're doing a new
69:46 lach we'd love to have you in we're by
69:48 the beach we should let the community
69:49 know that we are here and we're serving
69:51 the best of the best enjoy how's it
69:53 taste excellent honey really good
69:57 delicious any you one for shrimp would
69:58 you like some I love the sauce excellent
70:01 we've never done anything like this so I
70:03 think this is really big to come out
70:05 here and come together and be a team
70:07 we'd love to see you guys it's a new
70:08 beginning you guys got to come check us
70:10 out Zena Flaming Grill it's going to be
70:12 flaming
70:13 awesome it's going to be awesome what's
70:15 going on now it's just it's a whole new
70:18 Zena everything is just finally falling
70:20 in place the way it should be you
70:22 motivation to drive that was lacking his
70:24 back love
70:25 thank
70:27 you the flame is back right flame is
70:32 back with the word out to the community
70:34 about the changes at Zena Chef Ramsey
70:37 and his team have just 12 hours to turn
70:39 a Mediterranean restaurant into a
70:41 Beachside
70:44 hangout good morning good morning how
70:47 are we feeling excited good ready to go
70:49 crazy are you ready for the new Zena yes
70:52 we all are no fainting allowed I don't
70:55 see it on the count of three 1 2 3
70:59 welcome to the new
71:01 zers oh my
71:03 God it looks stunning I love it wow oh
71:08 my God oh my God oh it's so beautiful G
71:13 is that dreary cream color we have given
71:16 it a fun beachy Vibe is as beautiful as
71:19 they are the boo were hideous we have
71:22 completely opened this face up which has
71:24 given you another 12 seats this is a
71:27 completely different restaurant and then
71:29 we got stools we're going to take
71:30 advantage of that bar amazing at the
71:33 tables you have these stunning put
71:35 chairs wow wow wow beautiful dinner and
71:39 flat wear donated by Onida plates bowls
71:42 knife and forks do you name me you've
71:43 got it you can't imagine how thankful I
71:46 am for this amazing cool pop art I love
71:49 it quirky colorful and cool amazing this
71:54 is dream come true it is definitely is
71:57 it couldn't be more perfect it's very
72:00 hip very beachy and we're ready to unite
72:02 and get this party going thank you so
72:04 much you okay I'm very happy okay you're
72:07 crying I thought you okay I honestly
72:10 never dreamed about own a place like
72:13 this my restaurant was really
72:15 oldfashioned before now it's a beautiful
72:18 place for people to come in after a day
72:20 at the beach and enjoy a beautiful beach
72:23 restaurant
72:26 now that Chef Ramsey has brought the
72:27 beach vibe to Zena come line over there
72:29 he reveals the new tasty Fresh menu to
72:32 the staff oh wow yummy yummy first off
72:35 the dips roasted red pepper humus not
72:38 liquid but a nice textured humus
72:40 delicious tabuli parsley scallion
72:42 Tomatoes lemon juice and classic BGA
72:44 wheat beautiful and then the lamb meat
72:46 bu jaro serving the pitter scallion and
72:48 Tahini as well W shrimp Kebab finished
72:51 with lemon and beautifully served with a
72:53 pit of bread last night we cooked
72:54 together wonderful yellow taale again
72:56 SED potatoes red onions and we serve
72:58 grilled the fish and scent excited to
73:01 taste definitely have a really good
73:04 taste because tonight we're going to
73:05 relaunch this stunning Mediterranean
73:07 Grill with a big bag jump in M the
73:10 hardest part is figuring out where to
73:12 start this is a party in my mouth right
73:15 now wow you're going to love this if I
73:17 start liking that we might run low
73:19 before the customers get here delicious
73:22 good recipe this new menu is a dream a
73:24 little bit of changes makes a big
73:27 difference we should put these two
73:29 together watch
73:32 this I am ready to launch my restaurant
73:35 tonight I have everything I need now to
73:37 really serve Rodondo Beach and it will
73:40 be just a wonderful feeling to have
73:42 Benda and I working together as a team
73:53 [Music]
73:55 hello welcome to the new and improve Z
73:58 having spread the word in Rondo Beach
74:00 about the new look and menu at Zena
74:02 Flaming Grill this looks so good the
74:05 restaurant is fully booked for relaunch
74:07 looks like the beach it does look like
74:09 the beach it's cool were you guys ready
74:11 to
74:11 order I'm going to go with the grill
74:13 local Yellow Tail the Yellow Tail um the
74:16 zucchini fritters I'm sure you ladies
74:17 will enjoy
74:19 everything right you ready we're fired
74:21 up we have the flame back and I have to
74:24 show you that tonight okay have you
74:25 warned your husband the Flames back I
74:27 told him earlier today and he thought I
74:29 was talking about something
74:31 else and I'm sorry keep it clean it's a
74:35 family restaurant for goodness
74:38 [Music]
74:39 sake okay zucchini FRS I'll start that
74:43 I'm starting the two calamari and the
74:45 zucchini okay okay good that's set to
74:47 talk the more talking the better okay
74:49 okay Brenda crispy calamari and grilled
74:52 Yellow Tail and what else and shrimp sh
74:55 for relaunch Chef Ramsey has set up a
74:58 new system in the kitchen that has Fay
75:00 and Brenda working side by side firing
75:02 up fries rice on grill and so far the
75:06 plan is working it's yummy so good
75:10 everything was season perfectly but as
75:12 the orders start to fly in two calamari
75:14 and a zucchini FR are coming up okay
75:17 F Fay has stopped communicating are we
75:20 good on rice do we need rice F he talk
75:23 to Brenda and that's slowing down the
75:25 delivery of the
75:29 food hey you know look at me you just
75:32 stop talking I'm doing it I never talk
75:34 and work at the same time okay there we
75:36 are can I please know the status on
75:37 Table
75:39 9 um did you hear
75:42 me ba is so used to having her mindset
75:45 where she has to do everything he come
75:47 on she just needs to understand that
75:50 it's not just her in the kitchen anymore
75:51 that it's her and Brenda how far out is
75:54 he
75:57 9 no answer I know what's going next
76:00 please Brenda cuz fa turned off we got a
76:02 lamb kebab medium rare and the Yellow
76:05 Tail let me know if you need something
76:07 fa she's not even saying anything she's
76:09 just turned
76:10 off fa is just not communicating and I
76:14 just truly hope that we can make it
76:16 through this dinner without totally
76:18 falling apart how are we doing f f f
76:23 fa it's relaunch night Ed Zena Flaming
76:25 Grill and Chef Ramsey has implemented a
76:28 two Chef system in the kitchen how are
76:30 we doing down there F where
76:32 communication is the key B did you get
76:34 that but shortly after dinner started
76:37 Fay is shut down and is no longer
76:39 communicating with Brenda Brendon 30
76:43 seconds F has shut down she's so used to
76:47 working on her own she refused to talk
76:48 to get her get her get some she just
76:51 completely flat silent and flat yeah
76:53 your partner don't forget you're Drive
76:55 see now yeah got to go please please how
76:57 we doing F talk to me fa doesn't know
76:59 how to work with a team Come on talk
77:01 together yeah let's go she's used to
77:03 doing everything by herself tell Brenda
77:06 what you're doing there okay R is behind
77:08 you talk to Brenda but I am an owner and
77:10 I am a boss and I need to take control
77:12 and bring this place back to life okay
77:15 we just need you to respond just because
77:17 we had few minutes of downfall we all we
77:20 do is get right back up and and keep
77:22 going yes all right we don't dwell
77:25 on it we pick up and move on
77:28 yes Table Three crispy calamari and
77:31 grilled Yellow Tail and what else and
77:34 shrimp keep it going guys what do I need
77:36 for Table 9 F meatball G meatballs are
77:39 in the oven good news is you're talking
77:42 more with Brenda taking control and
77:45 encouraging Fay she is responsive again
77:48 the chicken and the one lamb is ready
77:50 excellent nice table eight excellent and
77:53 this Duo are now pushing ing out orders
77:55 at a much faster rate I like that
77:57 zucchini FR it's good
78:01 yeah thank you you saved
78:05 me we got each other's back we're a team
78:08 I am very proud of Brenda tonight she
78:10 was my backbone and it was really nice
78:13 working as a team I hope you enjoyed
78:15 everything ladies thank you so much
78:19 thank
78:21 you count of three Zas one two 2 3
78:28 Z flame is back God bless you all first
78:32 of all night one you've achieved the lot
78:35 it wasn't going to be perfect but let me
78:36 tell you it's pretty good feedback from
78:40 the customers what was it I didn't get
78:42 one bad complaint right I talked to a
78:44 few of the tables and uh they were
78:46 really happy they loved the new decor
78:48 and they said this is what a beach
78:50 restaurant should look like the look of
78:53 this restaurant is completely different
78:55 do you know what else it's completely
78:56 different the way you treat each other I
78:59 am very proud very proud of all of you
79:02 Brenda you are a natural born leader
79:05 tonight you confirmed you're a partner
79:07 thank you today she B her weight and she
79:09 hold my back up she's amazing Chef
79:13 Ramsey gave me my family back and my
79:15 restaurant back I finally have the
79:17 partner I always wish for thank you so
79:20 much I really appreciate you so much
79:23 best of luck chef has changed our lives
79:26 and I am worried about fate going back
79:27 to her old ways well done my darling
79:30 good job but we'll see what
79:32 [Music]
79:34 happens when I first arrived I didn't
79:36 think a relaunch at this restaurant was
79:38 even possible brender and Fay were
79:40 completely odds and the staff behind
79:42 them they had no Direction but
79:44 unbelievably tonight Brenda and Fay were
79:46 working side by side in their kitchen my
79:48 only hope now is that Fay really
79:51 understands that she's not in this alone
79:55 wow beaten by a store bought hummus
79:59 unbelievable after Chef Ramsey left I'm
80:01 going to come cross out what I just took
80:03 out okay baby Zena became a popular spot
80:06 in Rondo Beach but unfortunately that
80:09 chicken is not done Fay has taken a step
80:12 back I want to the chicken because this
80:14 is the hotest but in the ground it's
80:16 burning that's why and her stubbornness
80:18 has resulted in Vanessa and AML leaving
80:21 the restaurant
80:22 whatever meatballs are Heating out for
80:25 table six on the positive side Brenda
80:27 has taken on a more active role it's
80:29 almost ready excellent and the two
80:31 owners continue to work on their
80:33 relationship keep it up you're doing
80:34 good thank you as well as maintain their
80:37 new found success we're glad to have you
80:39 here we hope to see you again thank you
80:45 [Music]
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