0:12 Hi Julia. Hi Emily. It's great to see
0:13 you again. How have things been since
0:16 our last session? Things have been good.
0:18 I started to apply all the time
0:21 management strategies that we discussed
0:23 and I believe that I'm making progress
0:25 but I'm still not sure that I'm fully
0:28 there. That's great to hear. Progress is
0:30 always a step towards the right
0:32 direction. Uh in today's session, I'd
0:34 like to review your efforts, celebrate
0:37 what has been working well and give some
0:40 feedback on areas where you could um
0:41 refine your approach. How does that
0:44 sound to you? That sounds great. I am
0:46 ready to hear your thoughts. First, I
0:48 would like to acknowledge your efforts.
0:50 Over the past few months, you've shown
0:52 great commitment to improving your
0:53 communication and time management
0:56 skills. For example, I noticed how you
0:58 started structuring your tasks by
1:00 priorities, making time for your team
1:02 members to ask questions without feeling
1:04 overwhelmed. That's a big improvement
1:07 from where we started. Thank you. I
1:09 tried my best to focus on that since it
1:12 was very challenging for me earlier.
1:14 It's definitely paying off. Your ability
1:16 to manage tasks while still remaining
1:18 approachable has had a great impact on
1:21 your team, and it's clear that they
1:22 really appreciate the changes that
1:25 you've made. Now let's talk about one
1:27 area that needs some improvement. During
1:29 our last session, uh we discussed the
1:31 importance of closing the loop in
1:33 communication, making sure when you
1:35 delegate a certain task or give
1:37 instruction, you check back for
1:40 understanding and follow up on the
1:42 progress. How has that been going for
1:44 you? To be honest, I think I've been
1:47 doing it half of the time. Sometimes I
1:51 get caught up with other stuff, so I
1:53 forget to follow up. I appreciate your
1:55 honesty. Many people struggle with this,
1:57 especially in fast-paced environments
2:00 like healthcare. However, closing the
2:02 loop in communication is critical to
2:05 ensuring the task is fully completed and
2:07 that there's no room for
2:09 miscommunication. Let me give you an
2:10 example. In the last week, one of your
2:12 colleagues mentioned a situation where a
2:15 task wasn't fully completed uh due to
2:17 the fact that there was some confusion
2:20 about the timeline. following up on it
2:22 could have clarified that. Does that
2:25 resonate with you? Yes, it does. I
2:28 remember that situation. Uh now I
2:30 realized that if uh if I checked in
2:33 earlier, I could handle it better.
2:35 Exactly. It's not about blaming
2:36 yourself. It's about identifying
2:39 patterns and working to improve them.
2:41 One way to address this is by setting
2:44 specific reminders on delegated task or
2:45 even creating a simple checklist to
2:47 follow up on progress. Do you think
2:49 that's something you can try? Yes, I
2:51 like the idea of the checklist. I'll
2:53 start doing it. That's a great plan.
2:55 Let's build on it by discussing the best
2:57 practices for delegation. Here's what
2:59 works well. When you assign a certain
3:02 task, make sure you clearly outline the
3:05 outcome, the timeline, any resources or
3:07 support available. Then ask the person
3:10 to repeat their understanding. Finally,
3:12 schedule a quick check-in to ensure that
3:14 things are on track. How does that sound
3:16 to you? That makes sense.
3:18 I think I've been skipping the part
3:21 where I ask for confirmation and most
3:23 probably that's where the confusion
3:26 comes in. Exactly. Adding that one step
3:28 can make a big difference and remember
3:30 this is a skill that needs time to
3:32 master. So don't be too harsh on
3:34 yourself. The important thing is that
3:36 you're actively working to improve. To
3:38 wrap up, Julia, uh you're making
3:41 excellent progress in many areas, and I
3:43 can see how much you're dedicated to
3:45 growing both professionally and
3:48 personally. Uh for the next step, let's
3:51 focus on integrating um reminders or a
3:53 checklist system that will help you
3:55 ensure that the loop is closed on all
3:57 your delegated task. How do you feel
4:00 about that? That feels like a manageable
4:03 next step and I'm sure that this will
4:06 help me to stay more organized and to
4:08 ensure a better communication. Great.
4:10 Let's touch base on that during our next
4:12 session. And as always, if you have any
4:15 questions or challenges, feel free to
4:17 reach out. You're doing a fantastic job,
4:19 Julia. Keep up the good work. Thank you.
4:21 Thank you, Emily, for the feedback and
4:23 the support. And I will start working on
4:27 the checklist right away. [Music]
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