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Professionalism | McGillCaPS | YouTubeToText
YouTube Transcript: Professionalism
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Video Summary
Summary
Core Theme
Professionalism is defined by a combination of accountability, attitude, and audience awareness, which collectively shape an individual's reliability, interpersonal effectiveness, and professional image in the workplace.
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professionalism can be characterized as
a specific way of thinking and acting
on the job a good way to think of it is the
the
aaa accountability attitude
and audience let's start with accountability
accountability
this is being reliable with an emphasis
on quality
and it begins with punctuality being on
time is the
easiest way to demonstrate it and it's
the first thing others notice
another accountability boost is
providing updates
any changes to what others expect from
you require an update
if you're taking longer than expected to
complete a deliverable
it needs to get communicated providing
updates is also key to time management
which relies on how well you determine
what tasks are high priority and focus
on completing them first
updating colleagues on your progress
shows consideration for how your workflow
workflow
impacts theirs the more proactively you
update others and priority driven you
are with your time management
the more accountable you'll seem next is attitude
attitude
this shows up in your behaviors and demeanor
demeanor
tact is what makes the difference
between someone that accepts criticism gracefully
gracefully
versus defensively polite colleagues
take time to ask people how they are
and offer to help they also say thank
you and show appreciation
rather than entitlement you want to have
a positive attitude
that means you don't dismiss your
colleagues ideas and when your boss
presents your next assignment
you show enthusiasm and a willingness to
give it your all
instead of stating how much work it's
going to be
remember to use your manners and treat
people with respect
convincing people that you're a
professional depends on how your attitude
attitude
shows up to work a valuable skill linked
to emotional intelligence
audience refers to how the perceptions
of others impacts your professional image
image
when it comes to their audience
professionals know the power of
optics which is the way a situation
looks to others
this is why it's crucial to always put
your audience first
by paying attention to what you
communicate and
how you share it natalie magnus
associate director medical affairs ativa pharmaceuticals
pharmaceuticals
highlights the importance of keeping
conversations appropriate
what are the skills that an msl or
scientific director need
well i'm sure most of you have some of
these or all of these skills
obviously good interpersonal skills good
verbal and written communication
obviously you're going to be dealing
with physicians and
other folks um other healthcare
practitioners so
you may need to ensure that you're communicating
communicating
accurately and appropriately that you
can form good relationships
so that your physicians will like to see
you again and that's usually a very good sign
sign
being appropriate means you steer clear
of controversial topics
keep negative opinions of people and
gossip to yourself
and don't over focus on personal
problems at work
and become an over-sharer remember
whether you're talking to colleagues or
clients your words
impact how professional you appear to others
others
a big part of professionalism boils down
to good judgment when you combine the
aaa accountability attitude and audience
you create an expectation that you're a
professional with good
judgment this is essential to employers
because it assures them you'll react appropriately
appropriately
and make sound decisions when facing challenges
challenges
it won't always be easy a client will
test your patience
a colleague might annoy you you'll make
a mistake and be afraid of how your boss
will react
how will you handle these situations as
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