M2. Process Mapping - A Powerful Visualization Tool | Ask Lex PH Academy | YouTubeToText
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the first tool that we will discuss
under measure phase
is a process map process map will help
us to understand
the current state of our process as we
move along to the other tools
of the measure phase a process map is
used to visualize the nature and the
flow of the steps
in a process it breaks down the process
into its many sub-processes
it analyzes each of these steps separately
separately
which minimizes the number of factors
that can contribute to the variation in
the process
here are the usual mapping symbols that
we use for a process map
the first symbol is an ellipse it
denotes start and end points
it identifies where the process starts
when where the process
ends the second symbol is an activity symbol
symbol
that denotes process steps which are
being done
inside the entire process the third symbol
symbol
is a decision symbol it depicts decision
nodes or
points these are where questions are
being attached
so that a decision maker can be guided
of what are the next step
arrows are used to represent the process
flow it will give us an idea
of which will be the next step the
circle denotes a connector
a connector connects the process map to
another flow
or another page connectors are used to
make your visualization cleaner
compared without using them you will be
using these process map symbols
as you create your actual process map
from the case study that was given to you
you
here's an example of a process map this
process map is called
a macro level linear process map when we
say macro
only general details are provided in a
process map
when you say linear it only shows the
linear flow
of the process example register for the
training as
a start attend the training as the first activity
activity
take exam as the second activity
followed by a decision
did you pass the exam if no you will go
back to the
exam if yes then congratulations
you can now get your certificate here
are some guidelines when you are doing a
process map
process maps are said to be leaving
documents and must be changed as the
process changes
meaning once there is a change that has
been introduced
the process map should be updated
accordingly when you're using process
map for problem solving
and process improvement make sure that
you were able to map what is happening
to better understand the potential
causes of the problem
rather than mapping the ideal state
wherein we cannot get
any insight from doing it should you
face to a problem
that you don't have any idea of how the
process operates
you are free to ask a help from a
subject matter expert
so that he will guide you on what will
be the next steps on how you could map
your project scope here is another
example of a process map this is called
a deployment process map
the difference between the deployment
process map and linear process map
is the availability of column headers
which corresponds to what we call
process owner or activity owners for
this case we have production
stores purchasing and supplier using a
deployment process map we will be able
to see
the balance between the workload among
each activity owner
it will also give us an idea of the
accountability and responsibility
of the activity owners to their
respective process steps
in this way we can better trace what
would be
the source of the problem as we
investigate it moving forward
if we're trying to create a process map
and we want to identify the potential
causal step
this particular type of process map is
the better choice over the linear
process map
here are some essential tips when you're
doing process mapping
first don't map for mapping state don't
just go
and observe the place where you want to
get information
but rather have in mind that you're
doing this for the greater objective
of solving the problem as mentioned you
have to go and observe
this process is called walking the
process or gembawa
gemba means actual workplace in japanese
what you want to do in the gemba is to
observe and engage yourself
to frontline workers so that you will
have an idea
of what is happening in the process by
engaging yourselves with them
you will have an idea of what are the
problems that they are encountering
and what are the typical solutions that
they are implementing
number three map what the process really is
is
as mentioned you have to map what is
currently happening and not what is ideal
ideal
for you to get the actual insights that
will give benefit to what you are doing
and last always keep it simple this is
for the sake of understanding of your stakeholders
stakeholders
and other team members so that they can contribute
contribute
more on what you are to be so these are
the steps
that you might want to consider when
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