Business Communication: 100 Key English Phrases | LearningEnglishPRO

Hi, I'm J and welcome to Learning

English Pro. In today's lesson, we'll

cover 100 English phrases for business

communication. Why is that important?

Because English is now the global

language of business, used by roughly

1.75 billion people worldwide. Think

about it. A simple miscommunication can

cost a deal, while the right phrase at

the right time can build trust and open

doors. By learning these phrases, you're

investing in your career growth and your

confidence. In this video, we'll explore

10 dynamic topics and context from

building an amazing team and delivering

powerful presentations to negotiating

like a pro and resolving conflicts with

confidence. Each section gives you 10

super useful phrases. That's 100 in

total with context and examples so you

can start using them immediately. And to

help you master these phrases, I've

created a downloadable guide containing

all 100 phrases, plus extra language

tips, a glossery of terms, and amazing

practice exercises to really boost your

comprehension. You can get it for $4.99

in the YouTube store, or by becoming a

student member on my YouTube channel.

Student membership is only $4.99 a month

and you get awesome perks. Gain access

to 70 of my PDF guides, 200 membersonly

lessons, early access to new content,

and priority requests. You can suggest

new lesson topics, and I will prioritize

them. It's a fantastic way to accelerate

your learning and join my community of

motivated learners. And one more thing,

coming up directly after this lesson in

this video, I've included my business

English communication master class, 3

hours of additional lessons. Everything

is timestamped in the description.

Welcome to Learning English Pro. Okay,

let's get started with our 100 English

phrases for business communication. Our

first set of phrases all relate to how

to build an amazing team. Yes, phrases

for teamwork and collaboration in a

global business workplace. Let's get started.

started.

Phrase number one, teamwork makes the

This classic saying means that working

together leads to better results. Our

next phrase is let's collaborate on this.

this.

Let's collaborate on this.

Here we have a direct way to suggest

working together with someone on a task

We need to get everyone on the same page.

page.

We need to get everyone on the same page.

page.

You can use this to say that all the

team members should share the same

I'll delegate tasks to the team.

This means you or whoever leads will

Let's brainstorm some ideas.

This is a friendly call for the team to

gather and think of creative solutions together.

We should leverage each other's strengths.

strengths.

We should leverage each other's strengths.

This suggests using each person's best

I'm all ears to your suggestions.

This is a classic phrase meaning I'm

Everyone needs to pull their weight.

This means each member should do their

Let's keep the communication lines open.

This phrase encourages team members to

We have a shared goal to achieve.

Here we have a reminder that the whole

team is working toward the same objective.

objective.

Great job. You've just learned 10

phrases to foster excellent teamwork,

even with a global team. Which of these

phrases have you heard at your

workplace? Drop a comment and let me

know if you're finding these tips

useful. Give this video a thumbs up and

hit that subscribe button for more

lessons on business communication.

Now that your team is set up for

success, it's time to step up as a

leader. Next, we have the language of

Lead by example.

This phrase means you show the behavior

or work ethic you expect from others by

Set clear expectations.

Leaders use this phrase to emphasize the

importance of defining goals, roles, and

Empower your team.

This means giving your team the trust

and authority to make decisions and do

My door is always open. Here we have a

common expression from leaders

indicating that they are approachable

for feedback, questions or concerns.

Take ownership of mistakes.

This is a phrase which encourages accountability.

Provide constructive feedback.

This refers to giving feedback aimed at

improvement, not just criticism.

Let's align on our vision.

This means making sure everyone

understands and agrees with the big

Great job. Keep up the good work.

Here we have a positive phrase to praise

and to motivate. Leaders use it to

Delegate effectively.

This phrase means assigning tasks to the

We value your input.

This is a reassuring phrase leaders used

to let team members know their opinions

Now you have 10 solid phrases to speak

like a true leader. If you're enjoying

this lesson so far, remember to

subscribe and to check out the

downloadable PDF guide that comes along

with this lesson. It's available to buy

in the YouTube store or to my student

memberships as part of your monthly membership.

membership.

A critical aspect of any business career

is the ability to negotiate with

confidence. So, get ready because we're

turning up the heat with negotiation

phrases. Get ready to learn how to

negotiate like a pro in English.

Let's find a win-win solution.

This is a common phrase suggesting a

What's your bottom line?

This question asks for the lowest price

or the final terms someone is willing to accept.

accept.

Could we meet halfway?

And here we have a polite suggestion to

compromise equally.

I'm afraid that's outside our scope.

And here we have a tactful way to refuse

an offer or request by indicating it's

beyond what you can do or agree to.

We'd like to explore other options.

This is a professional way to signal

that the current proposal isn't

acceptable and you want to consider alternatives.

alternatives.

That's a deal breakaker for us.

You can use this to describe a condition

We can table that for now.

This means to postpone discussing a

particular issue until later. And it's

generally used in American English.

I'm willing to compromise.

Here we have a phrase that shows your flexibility.

Let's hammer out the details.

This means to work through the fine

points of an agreement.

We have a counter offer.

A counter offer is an alternative

proposal made in response to an initial offer.

offer.

Excellent. You're now equipped with

another 10 key phrases, and those ones

will help you drive a hard bargain and

negotiate confidently.

Let's have a quick challenge. Which one

of these phrases is about delaying a

discussion to avoid derailing the deal?

The answer is number 27. We can table

that for now. Well done if you got that

right. By the way, if you're a student

member or you grabbed our 100 phrases

PDF, you'll find extra examples and pro

tips for these negotiation phrases in

your materials. So, be sure to check

those out. Next, we're moving from the

bargaining table to the podium. It's

time to present with impact and sharpen

your presentation skills.

Welcome everyone and thank you for joining.

joining.

Welcome everyone and thank you for joining.

This is a very typical, polite,

professional opening for a presentation

Today I'll be talking about the sales report.

report.

Today I'll be talking about the sales report.

report.

This is a clear way to introduce the

To give you some context, I'll refer to

the sales report.

To give you some context, I'll refer to

the sales report.

Use this phrase to provide background

information or set the scene for your audience.

audience.

As you can see on this slide, sales

increased by 10% last year.

As you can see on this slide, sales

increased by 10% last year.

Here we have a phrase to direct

attention to a visual aid during a presentation.

I'd like to highlight that sales rose by

10% last year.

I'd like to highlight that sales rose by

10% last year.

This sentence signals you're emphasizing

For example, sales increased last year.

For example is a simple phrase to

introduce an example that supports your point.

The key takeaway is sales rose last year.

year.

The key takeaway is sales rose last year.

year.

Use this statement to make an important

point or conclusion that you want people

to remember.

Moving on to the next point. Profits

also rose last year.

Moving on to the next point. Profits

also rose last year.

This is a transition phrase you can use

to smoothly shift to your next topic or slide.

slide.

In conclusion, the company is doing very well.

well.

In conclusion, the company is doing very well.

well.

In conclusion is a classic phrase to

I'm happy to take any questions.

This is a polite way to invite questions

from the audience or your colleagues at

With these 10 phrases, you can make your

presentations clear, confident, and

engaging. Here's another quick question.

Which of these presentation phrases do

you think makes the biggest impact?

Personally, I love the key takeaway is

to ensure my audience remembers the main

point. You can let me know in the

comments which one you think is the

best. And now that you can wow an

audience, let's talk about something

just as important in the workplace.

Feedback. How to give it and how to take

it constructively. Let's move on to our

next topic. Feedback that fuels growth.

I appreciate your hard work.

This phrase is a positive way to

acknowledge someone's effort. It's often

used at the start of a feedback conversation.

I'd like to offer some constructive feedback.

feedback.

I'd like to offer some constructive feedback.

feedback.

This is a polite leadin to giving

criticism or suggestions for improvement.

Let's discuss some areas for improvement.

improvement.

This is a gentle way to introduce what

could be better.

You did an excellent job on this.

You did an excellent job on this. Here

we have a straightforward compliment on

a specific task or project.

Could you clarify what you mean by

this question can be used to ask when

you need more information before giving

feedback or when you're receiving feedback.

feedback.

Your input is valuable to our team.

This is a phrase to encourage someone

In the future, let's try to doublech

checkck the data.

In the future, let's try to doublech

checkck the data.

This phrase is a forward-looking way to

How can I support you better?

This phrase is a great question showing

that feedback is a two-way street.

Let's schedule a one-on-one.

This suggests setting up a private

meeting to discuss performance or

Thank you for your feedback. I'll keep

that in mind.

Thank you for your feedback. I'll keep

that in mind.

This is a polite way to accept feedback

With these phrases, you can handle

feedback conversations with

professionalism and empathy.

For a mini challenge, try giving a

colleague some positive feedback this

week using one of these phrases. It

could be as simple as, "I appreciate

your hard work on our last project." Let

me know how it goes in the comments.

You'll make their day and you'll

practice your skills. Coming up next,

we're tackling something a bit tougher.

Workplace conflicts. How do you turn a

disagreement into understanding?

Let's find out in turning conflict into collaboration.

Let's address the elephant in the room.

This phrase means let's talk openly

about the obvious problem that no one

has mentioned yet.

I understand your perspective.

This phrase is calming and we can use it

to acknowledge the other person's point

Let's find a solution that works for everyone.

This is a collaborative phrase aiming

I see where you're coming from.

Similar to the last phrase, this phrase

expresses that you grasp the other

person's viewpoint or reasoning.

Let's agree to disagree on this point.

This phrase means both sides accept that

they won't agree on a particular issue

and they move on without further argument.

argument.

We need to clear the air.

With this sentence, we are suggesting

having an honest talk to resolve any

lingering bad feelings or misunderstandings.

How can we resolve this issue?

This is a straightforward question

inviting the other person to help find a solution.

solution.

This is a great simple and powerful

This refocuses the discussion on solving

the problem and not arguing.

Let's take a step back and calm down.

This is a really useful phrase when

emotions are running high and you want

You've now got 10 phrases under your

belt to help turn conflicts into

opportunities for understanding.

With these tools, conflict resolution

will feel a lot less intimidating.

If you know a colleague who struggles

with workplace conflicts or difficult

conversations, consider sharing this

video with them. It could help them

handle their next tough talk more

smoothly. Now, shifting gears, our next

topic is something every professional

deals with daily. Time management and

deadlines. Let's learn how to talk about

time like a pro.

Time is of the essence.

This means that time is very important

in a situation.

Let's prioritize our tasks.

This is a great phrase for organizing

We need to meet the deadline.

This sentence is a clear reminder that

finishing by the agreed due date is crucial.

crucial.

You can use this phrase to label a task

as very important and needing immediate attention.

I'm running behind schedule.

This is a phrase to admit you're not as

Could we reschedu the meeting? Could

And here we have a polite way to ask to

move a meeting to a different time or day.

day.

We finished ahead of schedule.

A proud statement that a task or project

Let's stick to the schedule.

This phrase urges everyone to follow the

We need to streamline our workflow.

This means making our process more

There's no time to lose.

A phrase used when something is very urgent.

Awesome. These phrases will help you

stay on top of your schedule and boost

your productivity at work. Remember,

managing time well not only helps you

meet deadlines, but also reduces stress

for everyone. Student members and anyone

with the downloadable guide, you have

access to extra tips on how to adapt

these time management phrases to your

specific routine. Make sure to check

those out. And if you're not a member

yet, consider joining. It's a gamecher

for your learning. Now, we're nearly

there. Next, let's talk about

stakeholder engagement. how to speak to

the language of clients, executives and

We need stakeholder buyin.

This means that we need the support or

agreement of the people who have a stake

in the project such as clients, senior

Let's keep our stakeholders in the loop.

A phrase meaning we should keep the

stakeholders informed about what's happening.

happening.

We must manage expectations.

This means we need to be clear about

what can realistically be achieved to

avoid disappointing people.

I'll present a business case for this.

A business case is a document or

argument that justifies a project by

explaining the benefits, costs, and risks.

risks.

We should align our strategy with

stakeholder interests.

We should align our strategy with

stakeholder interests.

This suggests making sure our plan

matches what the stakeholders care about.

about.

Use this phrase when you want to talk

through and resolve any worries

We have to deliver on our commitments.

This phrase means we must do what we

We provided an update to the stakeholders.

A simple statement that you have given

stakeholders new information about the

project status.

Let's gather feedback from stakeholders.

This suggests actively seeking input or

opinions from the most important stakeholders.

Building trust with stakeholders is crucial.

crucial.

Building trust with stakeholders is crucial.

crucial.

And here we have a reminder that

maintaining honesty, reliability, and

good communication with stakeholders is

essential for success.

That is another 10 powerful phrases in

your arsenal. And these are a fantastic

way to engage with stakeholders and earn

their support and their respect. Using

these terms will help you sound

strategic and professional when dealing

with clients, executives, or any

decision maker. Here's a quick thought.

Which of these stakeholder phrases would

impress your boss or clients the most if

you dropped it in a conversation? Give

it a try and let me know how it goes.

Now, let's switch gears to our

penultimate topic, which is a different

type of communication. So far, we

focused on meetings and speaking, but

what about writing? Up next is writing

emails that get results, where you'll

learn to write emails like a pro.

I hope this email finds you well.

This is a classic polite common opening

I'm reaching out regarding the sales report.

report.

This sentence is a clear way to

Please find attached the sales report.

This sentence is a formal phrase to

indicate you have attached a file to the email.

email.

If you have any questions, please let me know.

know.

If you have any questions, please let me know.

know.

This is a polite way to encourage

This is a courteous phrase to thank

Looking forward to hearing from you.

Another classic. This one is a closing

line that indicates you anticipate a reply.

reply.

Could you please provide an update on

the sales report?

Could you please provide an update on

the sales report?

This sentence is a polite way to ask for

the latest information or status of something.

Thank you for your consideration.

A polite closing sentence often used

when you've asked for something like a

request, proposal, or application.

Best regards.

This is a common email sign off along

with alternatives like sincerely or kind regards.

Sorry for the late reply.

This is a phrase to apologize for not

Your emails are about to sound so much

more professional with these phrases.

Clear, polite emails can save time,

prevent misunderstandings, and show

others you mean business. As a mini

homework assignment, try writing your

next important email using at least two

of these expressions. You'll notice how

much more confident and effective your

message sounds, and chances are you'll

get a positive response.

Now, we've made it to our final set of

phrases. For our last topic, we're

moving away from screens and into real

life conversations. Let's learn how to

network with confidence and build

It's a pleasure to meet you.

And here we have a classic polite phrase

to greet someone new in a professional setting.

What do you do for a living?

A common question to ask about someone's

We should definitely keep in touch.

This is a nice way to express that you'd

May I have your business card?

A polite request to get someone's

I'd love to connect on LinkedIn.

This is a modern networking phrase

suggesting you can connect on LinkedIn,

Are you attending the gala?

This is a question to find common ground

Perhaps we could collaborate in the

future. Perhaps

This is a forward-looking phrase that

plants the idea of working together someday.

I'll follow up with you next week.

This is a promise to contact someone

later, which shows you're serious about

keeping the connection alive.

Let me introduce you to my colleague.

Use this when you meet someone and

realize they should also meet a third

person. Perhaps you know someone with

similar interests.

Feel free to reach out anytime.

And this is a friendly closing remark to

let the other person know they can

contact you in the future.

Wow, congratulations and well done.

You've learned 100 powerful phrases for

business communication across 10

essential topics. From global teamwork

and leadership to negotiation,

presentation, feedback, conflict

resolution, and so much more. We've

covered a lot of ground. By

incorporating these phrases into your

daily professional English, you'll

communicate more effectively and with a

lot more confidence, no matter what

situation you face. If you want to pick

up the PDF guide for this lesson, head

over to the YouTube store where it's

available for $4.99 or you can join the

student membership. It's available right

now on the membership tab on the YouTube

channel. Student member is a great way

to go. Consider joining for $4.99 a

month to unlock my entire library of 70

PDF guides, 200 exclusive lessons, early

access to my new content, and priority

support for your learning requests. It's

the ultimate resource to keep improving

your English beyond this video. And

don't go anywhere. Coming right up is my

3-hour business communication master

class complete with 15 individual

lessons. Check out the timestamps in the

video description to navigate the rest

of this video and jump to the topics

that really interest you or play it in

the background for an extensive passive

learning experience. Thank you so much

for watching and spending your time with

me here at Learning English Pro. I hope

you found these phrases useful and the

master class ahead will really give you

the full educational experience for

business English communication. I'm Jar

and I'll see you in the next lesson.

Business communication comes down to

three things: knowledge,

professionalism, and a good grasp on

business English. But don't worry, here

at Learning English Pro, I've got you

covered. This master class is your

shortcut to improving your business

English and taking your communication

skills to the next level. You're very

welcome to Learning English Pro. My name

is J, your English teacher and guide. In

this master class, we'll explore

everything you need to know for

professional communication. You'll start

by building a strong foundation of

essential business phrases and verbs.

Then we'll tackle practical topics like

writing clear professional emails,

handling meetings with confidence, and

delivering outstanding presentations.

You'll learn how to ace job interviews,

whether you're a beginner or aiming for

advanced skills. And I'll even teach you

how to ask for a raise in English. Plus,

we'll cover specialized communications

for sales, customer service, and call

centers, so you're ready for any

situation. By the end of this lesson,

you'll have a complete toolkit for

business English to really aid you and

take your business communication skills

to that next level. And if you're a

member of the channel student

membership, you can download the massive

50page guide to this lesson. It's

complete with all the phrases and

content from the lesson. Want to join?

My student membership is just the price

of a coffee each month and comes with so

many benefits. Early access to videos,

detailed PDF guides for lessons, online

games, quizzes, and more. It's the best

way to fasttrack your learning and get

even more from Learning English Pro. All

the lessons covered in this master class

are timestamped and chaptered. That

means that you can go to the video

description and select the lesson that

you want to look at first. Before we

dive into our master class, let's take a

look at some essential tips for business

communication. In business

communication, how you begin a meeting

sets the tone for the entire

conversation. A clear, confident opening

grabs attention and shows

professionalism. For example, instead of

saying, "Hi, can I ask you something?"

Say, "Hi, I'd like to discuss the

deadline for our project." This signals

to the other person that you respect

their time and have a clear purpose.

Clear language is essential in emails

and things like meetings, which we'll

see later in the master class. Avoid

vague or hesitant language. Just get

straight to the point. Politeness is

crucial, but in the business world,

indirect language can cause confusion or

make you seem uncertain. Instead of

saying something like, "I was wondering

if you could possibly share the report

with me," be straight and direct. Could

you please send me the report by

tomorrow? Saying this instead is polite,

professional, and makes things crystal

clear. The key is to use polite phrases

like please and thank you while

remaining firm and to the point. Strong

verbs bring life to your communication

and show that you're proactive. Instead

of saying I will be responsible for the

meeting, say I will organize the

meeting. Action verbs like manage,

organize, and implement make you sound

more confident and capable. They also

help clarify what you're doing, which is

helpful in collaborative environments.

This tip is a gamecher for

presentations, emails, and project

updates. Communication is a two-way

street. Listening actively not only

shows respect, but ensures you

understand the needs of others. In

meetings or one-to-one conversations,

use phrases like just to clarify or so

what you're saying is to confirm your

understanding. This not only keeps

everyone on the same page, but prevents

miscommunication or misunderstandings.

It's also a great way to build trust and

engagement with your colleagues.

Different situations and audiences

require different tones and styles. A

formal email to your boss might have a

phrase like, "I look forward to your

feedback." While an email to a colleague

might say, "Let me know what you think."

The ability to adapt shows

professionalism and flexibility. Think

of it like tailoring a suit. Your

business communication should fit each

situation or occasion. Pay attention to

the context and adjust your tone, level

of detail, and choice of words

accordingly. My five top tips are your

key to effective business communication.

They're easy to practice and will make a

notable difference to how you come

across at work. And don't worry, this is

just a taste of what's to come. The rest

of the master class is packed with

useful tips, phrases, strategies, and so

much more. Let's jump to our first

lesson, which is 50 business English

verbs, and phrases. This will really

help you get started on your business

English communication journey. Hello.

You're very welcome to Learning English

Pro with me, J. Today we're going to

cover 50 essential business English

verbs and I'm going to teach you the

definitions and I'll give you a phrase

for each word that we cover. There's a

lot to learn. And if this is the first

time you're visiting my channel,

Learning English Pro, why not subscribe

to get lots more additional learning

content in your inbox.

Okay, well that's all the business out

of the way. Let's get started on our

list of business English verbs. There's

50 of them all together and we're going

to go through them A to Z. So get ready,

grab a pen and paper and if you're a

student member, download the PDF guide.

You can use that to follow along. Let's

get started. Achieve.

Achieve. Achieve.

Achieve.

And this means to successfully reach a

goal or a desired outcome. Achieve.

Achieve.

We aim to achieve a 200% increase in

Allocate.

And this means to set aside time or

resources for a specific purpose. Allocate.

Allocate.

The manager allocated funds to each

Analyze. Analyze.

Analyze.

And this means to examine something in

detail to understand it better.

We need to analyze the data before

Approve. Approve.

Approve.

And this means to officially accept or

allow something.

The board approved the proposal for expansion.

Arrange. Arrange.

Arrange.

And this means to organize or set up

She arranged a meeting with the new clients.

clients. Assess.

Assess.

Assess. And this means to evaluate the

nature, the ability or the quality of

something. Assess the company assesses

employee performance annually. Assign.

Assign. Assign.

Assign.

And this means to designate a task or a

role to someone. He was assigned to lead

the new marketing campaign. Authorize.

Authorize.

And this means to give official approval

or permission for something. Authorize.

Authorize.

Only the manager can authorize expense reimbursements.

Let's move on to budget.

Budget. And this means to plan the

allocation of financial resources. Budget.

Budget.

We need to budget carefully to meet all

our financial goals. Calculate.

Calculate.

Calculate. And this means to determine

something mathematically.

Please calculate the total cost of the project.

project. Collaborate.

Collaborate.

And this means to work jointly with

others towards a common purpose. Collaborate.

Collaborate.

Our teams collaborated on the new

product launch. Communicate.

Communicate. Communicate.

Communicate.

And this means to share or exchange information.

information.

It's important to communicate regularly

with clients.

Our next term is conduct.

Conduct. And this means to organize or

carry out an activity. Let's take a look

at our example sentence. The survey was

conducted to understand customer satisfaction.

Coordinate.

Coordinate. And this means to arrange

people or tasks to work effectively together.

together. Coordinate.

He coordinated the schedules for all

Delegate. Delegate.

Delegate.

And this means to assign tasks or

responsibilities to others. Delegate.

Delegate.

Effective leaders know how to delegate

tasks appropriately.

Deliver. Deliver. And this means to

provide a promise service or product.

Our goal is to deliver quality products

Develop. Develop.

Develop.

This means to grow or improve something.

She developed a new strategy to enhance productivity.

Distribute.

Distribute. And this means to share

something amongst a group. Distribute.

The company distributes its products

globally. Our next term is draft.

Draft. And this means to prepare an

initial version of a document or a plan.

He drafted a report on the recent

marketing efforts.

Our next term is enhance and this means

to improve the value or quality of

something. We aim to enhance our

Establish.

Establish. And this means to set up an

organization, a system or something like

a relationship. And our example is the

company established its first branch in

2010. Our next term is estimate. Estimate.

Estimate.

And this means to make an approximate

valuation or a judgment. Estimate.

Estimate.

Can you estimate the cost of this project?

project?

We also have evaluate. Evaluate

Evaluate

and this means to judge or determine the

value of something or the significance

of it.

We need to evaluate the new supplers's credibility.

Execute. Execute.

Execute.

And this means to carry out a plan or a task.

task.

The team executed the project with precision

expand.

Expand and this means to grow or

increase in size, range or extent.

Our goal is to expand into the European

Forecast. Forecast.

Forecast.

Forecast means to predict future events

or trends. Forecast.

Forecast.

The sales team forecasts a rise in sales

in the next quarter. Implement.

Implement. Implement.

Implement.

And this means to put a plan or a

strategy into action.

We implemented the new software in our

computer system. Improve.

Improve. Improve.

Improve.

And this means to make something better.

We are constantly looking for ways to

Increase. Increase.

Increase.

And this means to make something larger

in size, amount or number.

The company aims to increase its market

Influence. Influence.

Influence.

And this means to have an impact on the

development of something or someone. Influence.

Influence.

Our manager influence the decisions made

on the project. Inspect.

Inspect. Inspect.

Inspect.

And inspect means to examine something

carefully for quality.

The quality control team inspects all

products before shipping. Invest.

Invest.

Invest. To invest means to put money,

time, or resources into something with

the expectation of a return or benefit.

They decided to invest in new technology

Invoice. Invoice.

Invoice.

And this is to send a bill to someone

like a customer for goods or services.

We invoiced our client when the service

was completed. Launch.

Launch. Launch.

Launch.

And this means to introduce a new

service or a product to the market.

The company launched its new product

Lead. Lead.

Lead.

To lead means to guide or direct a team

or project.

Mrs. Smith leads the development team in Microsoft.

Maintain. Maintain.

Maintain.

To maintain means to keep something in

good condition, to keep its value.

The company strives to maintain high

customer service standards. Manage.

Manage. Manage.

Manage.

To manage is to be in charge of or

control things like resources or people

or projects.

He manages a team of 10 people. Market

Market

market to promote and sell goods and services.

services.

They need to market their products

better to improve their sales. Monitor.

Monitor.

Monitor. To keep an eye on something, to

track its quality or its progress. Monitor.

Monitor.

The manager monitors employee

Negotiate. Negotiate.

Negotiate.

And this is to discuss terms to reach a

mutual agreement.

They negotiated a fair contract with the supplier.

supplier. Notify.

Notify. Notify.

Notify.

And notify means to formally inform

someone of something.

The team was notified about the change

in schedule. Optimize.

Optimize. Optimize.

Optimize.

And this means to make something as

effective and functional as possible.

We are looking to optimize our website

Outsource. Outsource.

Outsource.

And this means to obtain goods or

services from an external source.

The company decided to outsource its IT

support to cut costs. Plan.

Plan. Plan

Plan

to outline steps or strategies to

achieve a goal.

We need to plan the project timeline carefully.

carefully. Present.

Present. Present.

Present.

And to present means to formally share

information, usually in the form of a

meeting or a presentation.

He presented the quarterly results to

the board. Prioritize.

Prioritize. Prioritize.

Prioritize.

And this means to determine the order in

which tasks are done based on importance.

importance. Prioritize.

Prioritize.

It's essential to prioritize tasks to

Produce. Produce.

Produce.

And this means to make or manufacture

goods or services.

The factory produces thousands of units

Promote. Promote.

Promote.

This means to support or actively

encourage a product, a service or a

person. They promoted the new product

through a marketing campaign. Recommend.

Recommend. Recommend

Recommend

to suggest a course of action or to

endorse something. I recommend hiring

additional staff to cope with the

workload. And can you believe we're on

to our 50th and final business English

verb? Review. Review.

Review.

This means to examine or assess

something with the view of making improvements.

improvements.

Let's review the project to identify

areas for improvement.

And review brings us to the end of this

lesson on 50 business English verbs. So,

we didn't even get to the end of the

alphabet with this one. We still have

lots more verbs to cover. And in the

next part, we'll cover the rest of the

alphabet all the way from S to zed.

There may not be 50, but we'll finish it

up in a part two. If you're a student

member, make sure to download the PDF

guide that comes with this lesson. You

can get that on the community tab. It

has all the content from the lesson. And

if you're not a member yet, why not?

It's great value. $4.99 euro or about

four $4 will get you membership per

month. It's about the price of a cup of

coffee and you can really grow and

expand your English. Here on Learning

English Pro, I cover medical and

business English. And I'm open to

covering anything that you suggest. So,

if you have any questions about the

student membership, drop a comment

below. I'm happy to answer anything. And

if you're interested, sign up. The link

is in the video description and on the

channel page. [Music]

[Music]

Welcome to today's lesson on

transforming everyday English into

business English. In this session, we'll

go over common phrases and show you how

to elevate them for a professional

setting. But let's dive straight into

our lesson on transforming very basic

English into professional business

English and I'll be explaining

everything along the way. The list of

phrases covered in today's video are in

the video description for you along with

timestamps for navigating the lesson.

Okay, let's get started. Our first basic

English phrase is can you do this? In a

business environment, it's important to

be polite and respectful when making

requests. The phrase, "Could you please

handle this?" is more courteous and

professional. Using please adds a level

of politeness, and handle this task,

sounds more formal than do this.

Our next basic phrase is I don't know.

Saying I don't know can come across as

dismissive or unhelpful. In business,

it's crucial to show initiative and

willingness to provide answers. By

saying, "I'm not certain at the moment,

but I'll find out." You're acknowledging

your current lack of knowledge, but also

demonstrating a proactive attitude to

seek out the information.

I'm not certain at the moment, but I'll find out.

Our third example of basic English is I'll do it later. In business, it's

I'll do it later. In business, it's vital to show you are managing your time

vital to show you are managing your time effectively and taking tasks seriously.

effectively and taking tasks seriously. The phrase, "I'll prioritize this and

The phrase, "I'll prioritize this and complete it as soon as possible,"

complete it as soon as possible," indicates that you understand the

indicates that you understand the importance of the task and are committed

importance of the task and are committed to addressing it promptly, which conveys

to addressing it promptly, which conveys a strong work ethic.

a strong work ethic. I'll prioritize this and complete it as

I'll prioritize this and complete it as soon as possible.

soon as possible. Our next phrase is, "That's not my job."

Our next phrase is, "That's not my job." Responding with this can seem quite

Responding with this can seem quite uncooperative. In a professional

uncooperative. In a professional setting, it's better to show a

setting, it's better to show a collaborative spirit. Saying, "I'll see

collaborative spirit. Saying, "I'll see if I can assist or find the appropriate

if I can assist or find the appropriate person to help." Demonstrates a

person to help." Demonstrates a willingness to support your team and

willingness to support your team and find a solution, even if the task isn't

find a solution, even if the task isn't directly within your responsibilities.

directly within your responsibilities. I'll see if I can assist or find the

I'll see if I can assist or find the appropriate person to help.

appropriate person to help. The phrase, "I can't help you," might

The phrase, "I can't help you," might leave the person feeling abandoned. In

leave the person feeling abandoned. In business, providing a solution or an

business, providing a solution or an alternative is key. By saying, "Let me

alternative is key. By saying, "Let me direct you to someone who can assist

direct you to someone who can assist you," you're offering a constructive

you," you're offering a constructive response, showing that you care about

response, showing that you care about the person's needs and are committed to

the person's needs and are committed to finding help for them. Let me direct you

finding help for them. Let me direct you to someone who can assist you.

to someone who can assist you. Saying, "I'm busy right now," might seem

Saying, "I'm busy right now," might seem abrupt. Instead, you could try, "I'm

abrupt. Instead, you could try, "I'm currently engaged in another task. Can

currently engaged in another task. Can we schedule a time to discuss this?" By

we schedule a time to discuss this?" By explaining your current engagement and

explaining your current engagement and suggesting a specific time to address

suggesting a specific time to address the issue, you show that you value the

the issue, you show that you value the person's concern while managing your

person's concern while managing your priorities effectively.

priorities effectively. I'm currently engaged in another task.

I'm currently engaged in another task. Can we schedule a time to discuss this?

Can we schedule a time to discuss this? The phrase, "It's not good enough," can

The phrase, "It's not good enough," can sound harsh and demotivating.

sound harsh and demotivating. Saying, "This needs improvement to meet

Saying, "This needs improvement to meet our standards," is more constructive and

our standards," is more constructive and sets a clear expectation, encouraging

sets a clear expectation, encouraging better performance without being overly

better performance without being overly critical.

critical. This needs improvement to meet our

This needs improvement to meet our standards.

Saying I need a raise is very direct and seems a bit blunt. By saying I'd like to

seems a bit blunt. By saying I'd like to discuss my compensation based on my

discuss my compensation based on my performance and contributions. We are

performance and contributions. We are better framing a discussion about your

better framing a discussion about your performance and it shows you are open to

performance and it shows you are open to dialogue and are basing your request on

dialogue and are basing your request on merit which is more likely to be

merit which is more likely to be wellreceived.

wellreceived. I'd like to discuss my compensation

I'd like to discuss my compensation based on my performance and

based on my performance and contributions.

contributions. Saying this is a bad idea can be

Saying this is a bad idea can be discouraging. Instead, we could say,

discouraging. Instead, we could say, "I'm concerned about the potential

"I'm concerned about the potential risks. Can we evaluate the

risks. Can we evaluate the alternatives?"

alternatives?" By saying this, you are showing that you

By saying this, you are showing that you can consider different perspectives and

can consider different perspectives and are willing to find the best solution

are willing to find the best solution together as a team. I'm concerned about

together as a team. I'm concerned about the potential risks. Can we evaluate the

the potential risks. Can we evaluate the alternatives?

Saying I don't like it is subjective and unhelpful.

unhelpful. Instead, we could say I have some

Instead, we could say I have some reservations. Can we explore other

reservations. Can we explore other options?

options? By using this phrase, you are providing

By using this phrase, you are providing a constructive critique and opening the

a constructive critique and opening the door for discussion and improvement.

door for discussion and improvement. I have some reservations. Can we explore

I have some reservations. Can we explore other options?

Why did you do that? Can come across as accusatory.

accusatory. Instead, we could say, can you explain

Instead, we could say, can you explain your reasoning behind this action? By

your reasoning behind this action? By saying this, you show that you are

saying this, you show that you are seeking to understand the thought

seeking to understand the thought process behind a decision, which is much

process behind a decision, which is much more respectful and productive.

more respectful and productive. Can you explain your reasoning behind

Can you explain your reasoning behind this action?

Simply stating that's wrong is not helpful.

helpful. Our business English transformation is

Our business English transformation is there seems to be an error. Let's review

there seems to be an error. Let's review it together. In this way, you are

it together. In this way, you are pointing out that there seems to be an

pointing out that there seems to be an error and suggesting a joint review

error and suggesting a joint review encourages collaboration and problem

encourages collaboration and problem solving.

solving. There seems to be an error. Let's review

There seems to be an error. Let's review it together.

Saying I'll try can sound uncertain. I will do my best to accomplish this

I will do my best to accomplish this shows commitment and confidence in your

shows commitment and confidence in your ability to complete the task.

ability to complete the task. I will do my best to accomplish this.

I will do my best to accomplish this. It's not my fault sounds like you're

It's not my fault sounds like you're blaming others and it can create

blaming others and it can create conflict. By saying let's identify what

conflict. By saying let's identify what went wrong and how we can resolve it,

went wrong and how we can resolve it, you are showing that you foster a more

you are showing that you foster a more cooperative and solutionorientated

cooperative and solutionorientated environment.

environment. Let's identify what went wrong and how

Let's identify what went wrong and how we can resolve it.

we can resolve it. Our 15th example is I need more time.

Our 15th example is I need more time. Instead, we could say I require

Instead, we could say I require additional time to complete this

additional time to complete this thoroughly.

thoroughly. Requesting more time in a

Requesting more time in a straightforward manner can be perceived

straightforward manner can be perceived as a lack of planning. By explaining

as a lack of planning. By explaining that additional time is needed to ensure

that additional time is needed to ensure thorough completion, you emphasize your

thorough completion, you emphasize your commitment to quality work. I require

commitment to quality work. I require additional time to complete this

additional time to complete this thoroughly.

thoroughly. Saying I don't understand can feel

Saying I don't understand can feel abrupt. It's much better to say, "Could

abrupt. It's much better to say, "Could you clarify that for me?" Asking for

you clarify that for me?" Asking for clarification is more polite and shows

clarification is more polite and shows that you are actively seeking to

that you are actively seeking to comprehend the information.

comprehend the information. Could you clarify that for me?

Could you clarify that for me? Next up, our basic English phrase is,

Next up, our basic English phrase is, "I'll be late." In business English, we

"I'll be late." In business English, we could say, "I may not arrive on time.

could say, "I may not arrive on time. I'll keep you updated."

I'll keep you updated." Informing someone that you'll be late is

Informing someone that you'll be late is important, but adding that you'll keep

important, but adding that you'll keep them updated shows that you are

them updated shows that you are considerate of their time and

considerate of their time and responsibilities.

responsibilities. I may not arrive on time. I'll keep you

I may not arrive on time. I'll keep you updated.

Let's move on to I'm leaving early. Instead, we should say I need to leave

Instead, we should say I need to leave early today. I'll ensure all my tasks

early today. I'll ensure all my tasks are covered.

are covered. When leaving early, it's courteous to

When leaving early, it's courteous to asssure that your responsibilities are

asssure that your responsibilities are managed. This statement shows that you

managed. This statement shows that you are responsible and considerate of your

are responsible and considerate of your work commitments.

work commitments. I need to leave early today. I'll ensure

I need to leave early today. I'll ensure all my tasks are covered.

Saying we can't do that shows an outright refusal and it can shut down

outright refusal and it can shut down dialogue. Instead, we could say that may

dialogue. Instead, we could say that may not be feasible. Can we consider an

not be feasible. Can we consider an alternative approach?

alternative approach? By suggesting that something may not be

By suggesting that something may not be feasible and proposing alternatives, you

feasible and proposing alternatives, you keep the conversation open and

keep the conversation open and constructive.

constructive. That may not be feasible. Can we

That may not be feasible. Can we consider an alternative approach?

Our basic sentence is you didn't tell me. We will say instead in business

me. We will say instead in business English, I wasn't informed about this.

English, I wasn't informed about this. Can we discuss it? Now,

Can we discuss it? Now, by using the basic English version, you

by using the basic English version, you are kind of accusing someone of not

are kind of accusing someone of not informing you and it can create tension.

informing you and it can create tension. By using the business English version,

By using the business English version, you can show that you are aiming to

you can show that you are aiming to resolve the issue without assigning

resolve the issue without assigning blame. I wasn't informed about this. Can

blame. I wasn't informed about this. Can we discuss it now?

Saying that's impossible can be discouraging.

discouraging. Instead, you should say that seems

Instead, you should say that seems highly challenging. Let's consider how

highly challenging. Let's consider how we might approach it differently. This

we might approach it differently. This phrase shows you have a willingness to

phrase shows you have a willingness to find solutions.

find solutions. That seems highly challenging. Let's

That seems highly challenging. Let's consider how we might approach it

consider how we might approach it differently.

Telling someone to hurry up can be perceived as rude. Instead, we could

perceived as rude. Instead, we could say, "Could you expedite this process?"

say, "Could you expedite this process?" This is much more polite and maintains

This is much more polite and maintains professionalism.

professionalism. "Could you expedite this process?"

Stop bothering me is dismissive and rude. Instead, we could say, "Could you

rude. Instead, we could say, "Could you please address this later?"

please address this later?" This is more respectful and maintains a

This is more respectful and maintains a positive tone. Could you please address

positive tone. Could you please address this later?

Saying this is boring can be demotivating.

demotivating. Instead, say this could be more

Instead, say this could be more engaging. Can we make some adjustments?

engaging. Can we make some adjustments? This phrase comes across as being

This phrase comes across as being constructive and encouraging of

constructive and encouraging of improvement.

improvement. This could be more engaging. Can we make

This could be more engaging. Can we make some adjustments?

some adjustments? Demanding action with do it now can be

Demanding action with do it now can be abrasive.

abrasive. Please address this immediately is a

Please address this immediately is a more polite yet urgent request.

more polite yet urgent request. Maintaining respect.

Maintaining respect. Please address this immediately.

It's okay to say that you made a mistake, but in a business sense, it's

mistake, but in a business sense, it's better to say, I need to correct an

better to say, I need to correct an error. Let's address it together. This

error. Let's address it together. This shows teamwork and a commitment to

shows teamwork and a commitment to resolving issues collaboratively.

resolving issues collaboratively. I need to correct an error. Let's

I need to correct an error. Let's address it together.

Saying it's too expensive can sound blunt.

blunt. Instead, we should say, "This exceeds

Instead, we should say, "This exceeds our budget. Can we explore more cost

our budget. Can we explore more cost effective options?"

effective options?" This phrase shows financial prudence and

This phrase shows financial prudence and problem solving.

problem solving. This exceeds our budget. Can we explore

This exceeds our budget. Can we explore more cost effective options?

Saying, "I need help might seem abrupt." Instead, we should say, "Could you

Instead, we should say, "Could you assist me with this task?" This is more

assist me with this task?" This is more polite and specific, which is

polite and specific, which is appreciated in a business environment.

appreciated in a business environment. Could you assist me with this task?

Admitting forgetfulness with I forgot might come across as careless. Instead,

might come across as careless. Instead, you should say, "It slipped my mind. I

you should say, "It slipped my mind. I apologize for the oversight." This shows

apologize for the oversight." This shows being able to take responsibility and a

being able to take responsibility and a commitment to making things right. It

commitment to making things right. It slipped my mind. I apologize for the

slipped my mind. I apologize for the oversight.

Saying it's not ready can sound unprepared. Instead, you should say this

unprepared. Instead, you should say this is still in progress. I will inform you

is still in progress. I will inform you once it's complete. This sentence shows

once it's complete. This sentence shows that you are actively working on

that you are actively working on something and you're managing someone

something and you're managing someone else's expectations.

else's expectations. This is still in progress. I will inform

This is still in progress. I will inform you once it's complete.

Next up, let's change the basic English phrase I can't make it to, I won't be

phrase I can't make it to, I won't be able to attend. Can we reschedu?

able to attend. Can we reschedu? Informing someone that you can't attend

Informing someone that you can't attend is necessary, but offering to reschedu

is necessary, but offering to reschedu shows that you value the commitment and

shows that you value the commitment and are looking for a way to make it work. I

are looking for a way to make it work. I won't be able to attend. Can we

won't be able to attend. Can we reschedu?

While that's great is positive, this is excellent work is more specific and

excellent work is more specific and gives clearer recognition of effort and

gives clearer recognition of effort and achievement.

achievement. This is excellent work.

Saying I'm sorry is often enough, but in a business context, saying I apologize

a business context, saying I apologize for any inconvenience caused, shows a

for any inconvenience caused, shows a more formal acknowledgement of the

more formal acknowledgement of the impact.

impact. I apologize for any inconvenience

I apologize for any inconvenience caused.

Saying no problem is informal. Instead, we should say it's not an

Instead, we should say it's not an issue. This is more professional and it

issue. This is more professional and it reassures someone that their request or

reassures someone that their request or action is acceptable.

action is acceptable. It's not an issue.

Suggesting a meeting with let's meet can seem informal.

seem informal. Can we schedule a meeting is more

Can we schedule a meeting is more professional and indicates respect for

professional and indicates respect for the other person's time.

the other person's time. Can we schedule a meeting?

While you're welcome is very polite, it was my pleasure adds a touch of

was my pleasure adds a touch of formality and warmth which is often

formality and warmth which is often appreciated in business communications.

appreciated in business communications. It was my pleasure.

It was my pleasure. Thanks is casual and can be seen as less

Thanks is casual and can be seen as less sincere. Thank you very much is more

sincere. Thank you very much is more formal and expresses greater

formal and expresses greater appreciation.

appreciation. Thank you very much.

Thank you very much. Saying I don't agree is quite direct and

Saying I don't agree is quite direct and might lead to conflict. Instead, we

might lead to conflict. Instead, we could say I have a different perspective

could say I have a different perspective on the matter. By saying this, you are

on the matter. By saying this, you are allowing for a more open and respectful

allowing for a more open and respectful dialogue.

dialogue. I have a different perspective on this

I have a different perspective on this matter.

matter. Saying this is urgent is direct but can

Saying this is urgent is direct but can create unnecessary stress. This requires

create unnecessary stress. This requires immediate attention is a more

immediate attention is a more professional way to convey urgency

professional way to convey urgency without sounding alarmist.

without sounding alarmist. This requires immediate attention.

This requires immediate attention. Saying it's too late is very final and

Saying it's too late is very final and can close off discussion. Instead, we

can close off discussion. Instead, we could say, "We missed the deadline.

could say, "We missed the deadline. Let's evaluate our options." This phrase

Let's evaluate our options." This phrase comes across as being more constructive

comes across as being more constructive and solutionoriented.

and solutionoriented. We missed the deadline. Let's evaluate

We missed the deadline. Let's evaluate our options.

our options. Saying, "I'm not interested," can come

Saying, "I'm not interested," can come across as dismissive.

across as dismissive. Instead, you should say, "I don't see

Instead, you should say, "I don't see the value in this at the moment." By

the value in this at the moment." By saying this, you leave room for further

saying this, you leave room for further discussion if the situation changes.

discussion if the situation changes. I don't see value in this at the moment.

I don't see value in this at the moment. Our next basic English phrase is,

Our next basic English phrase is, "What's the point?" This can come across

"What's the point?" This can come across as cynical or dismissive.

as cynical or dismissive. Instead, you should say, "Could you

Instead, you should say, "Could you explain the purpose behind this?" This

explain the purpose behind this?" This phrase is more respectful and encourages

phrase is more respectful and encourages a clearer understanding.

a clearer understanding. "Could you explain the purpose behind

"Could you explain the purpose behind this?"

While good job is positive, well done is slightly more formal and can convey

slightly more formal and can convey greater sincerity in acknowledging

greater sincerity in acknowledging someone's work. Well done.

someone's work. Well done. I'm on it is casual and can be

I'm on it is casual and can be interpreted as less committed. I'm

interpreted as less committed. I'm handling it now is more formal and

handling it now is more formal and indicates that you are actively

indicates that you are actively addressing the task. I'm handling it

addressing the task. I'm handling it now.

Can you wait sounds abrupt and rude. Could you please hold on for a moment is

Could you please hold on for a moment is more polite and shows respect for the

more polite and shows respect for the other person's time. Could you please

other person's time. Could you please hold on for a moment?

hold on for a moment? Saying this is a mess can seem overly

Saying this is a mess can seem overly critical. In business English, we would

critical. In business English, we would say this needs significant improvement.

say this needs significant improvement. This is more constructive and focuses on

This is more constructive and focuses on the action needed. This needs

the action needed. This needs significant improvement.

significant improvement. I'm done can sound informal and rushed.

I'm done can sound informal and rushed. Instead, I have completed the task is

Instead, I have completed the task is more formal and provides clear

more formal and provides clear communication about the work that is

communication about the work that is finished. I have completed the task.

finished. I have completed the task. Telling someone you're wrong is quite

Telling someone you're wrong is quite confrontational.

confrontational. Saying I believe there might be a

Saying I believe there might be a misunderstanding is much more diplomatic

misunderstanding is much more diplomatic and opens the door for clarification.

and opens the door for clarification. I believe there might be a

I believe there might be a misunderstanding.

Saying that's not true can sound accusatory.

accusatory. Instead, you should say, "I think

Instead, you should say, "I think there's some misinformation."

there's some misinformation." This is more tactful and less likely to

This is more tactful and less likely to cause offense. I think there's some

cause offense. I think there's some misinformation.

misinformation. And can you believe we're already on our

And can you believe we're already on our 50th and final phrase. Let's go is

50th and final phrase. Let's go is informal and might seem a bit too casual

informal and might seem a bit too casual in a business setting. Instead, you

in a business setting. Instead, you should say, "Let's proceed." This is

should say, "Let's proceed." This is much more professional and conveys the

much more professional and conveys the same sense of moving forward.

These examples highlight the importance of being polite, proactive, and

of being polite, proactive, and solutionoriented in a business

solutionoriented in a business environment. By refining your language,

environment. By refining your language, you can communicate more effectively and

you can communicate more effectively and professionally. Practice these

professionally. Practice these transformations and you'll see a

transformations and you'll see a significant improvement in your business

significant improvement in your business interactions.

[Music] You're very welcome to today's lesson on

You're very welcome to today's lesson on mastering business email writing. In

mastering business email writing. In this video, I'll guide you through key

this video, I'll guide you through key phrases and templates that you can use

phrases and templates that you can use to write professional and effective

to write professional and effective business emails. So whether you're

business emails. So whether you're sending a formal email, following up, or

sending a formal email, following up, or responding to a complaint, I'll show you

responding to a complaint, I'll show you exactly what to say to make a great

exactly what to say to make a great impression. So if you're ready, let's

impression. So if you're ready, let's get started.

get started. To begin, let's take a look at the basic

To begin, let's take a look at the basic structure of a business email. Most

structure of a business email. Most professional emails have this structure.

professional emails have this structure. In this lesson, we'll go through each

In this lesson, we'll go through each section one by one and give you lots of

section one by one and give you lots of examples to use when you're writing your

examples to use when you're writing your own emails. Understanding this structure

own emails. Understanding this structure will help you organize your thoughts and

will help you organize your thoughts and ensure that your email is clear and

ensure that your email is clear and professional. First, let's take a look

professional. First, let's take a look at the subject line. The subject line is

at the subject line. The subject line is the first thing the recipient sees, so

the first thing the recipient sees, so it needs to be clear and informative.

it needs to be clear and informative. Here are some examples.

Here are some examples. If you need to schedule to meet someone,

If you need to schedule to meet someone, you could use the subject line meeting

you could use the subject line meeting request. And if you know the date which

request. And if you know the date which you want the meeting for, add that in as

you want the meeting for, add that in as well.

well. If you're getting back to a colleague

If you're getting back to a colleague about something, you could say followup

about something, you could say followup and add in the topic that you're

and add in the topic that you're following up with.

following up with. And if you have new information that you

And if you have new information that you need to report, you could say update on

need to report, you could say update on and the topic at hand.

and the topic at hand. If you have a question for your

If you have a question for your colleague, then you could say question

colleague, then you could say question regarding plus the topic. Here I've

regarding plus the topic. Here I've added in payroll.

added in payroll. Maybe you're inviting your colleague out

Maybe you're inviting your colleague out to an event. Here you would say

to an event. Here you would say invitation to and the event.

Use specific language in your subject line to give the recipient a clear idea

line to give the recipient a clear idea of what the email is about and avoid

of what the email is about and avoid vague phrases like important or hello.

Let's move on to our next section, the greeting.

greeting. And we're going to place the greeting in

And we're going to place the greeting in the start of the text box in the top

the start of the text box in the top leftand corner. Your greeting sets the

leftand corner. Your greeting sets the tone of the email. Here are some common

tone of the email. Here are some common greetings for different levels of

greetings for different levels of formality.

formality. For a formal email, we would say, "Dear

For a formal email, we would say, "Dear Mrs. Smith," using the person's surname.

Mrs. Smith," using the person's surname. For a semiformal email, we could use the

For a semiformal email, we could use the person's first name and say, "Hello,

person's first name and say, "Hello, Jane."

Jane." If you know this work colleague very

If you know this work colleague very well, then you might be writing an

well, then you might be writing an informal email. We could then say, "Hi,

informal email. We could then say, "Hi, Jane.

And whatever you've written here, make sure to follow it up with a comma.

If you're unsure of the recipient's level of formality, it's always safe to

level of formality, it's always safe to start with a formal greeting like dear

start with a formal greeting like dear and adjust based on their response.

and adjust based on their response. Next up, here are some effective opening

Next up, here are some effective opening sentences that you can use to begin your

sentences that you can use to begin your email depending on the context.

For introductions, you could say, "I hope this message finds you well. My

hope this message finds you well. My name is John and I'm reaching out

name is John and I'm reaching out regarding."

regarding." And here you would add in the rest of

And here you would add in the rest of your information.

For a follow-up email, you could say, "I'm following up on our previous

"I'm following up on our previous conversation about" and then continue

conversation about" and then continue with the topic.

For updates, we could say, "I wanted to update you on the status of," and here

update you on the status of," and here you'd add in your own information.

For questions or requests, you could say, "I'm writing to request information

say, "I'm writing to request information about."

about." And if you wish to invite someone to an

And if you wish to invite someone to an event, you could say, "I'd like to

event, you could say, "I'd like to invite you to" and then add in the

invite you to" and then add in the event.

Your opening sentence should be polite and set a friendly tone for the rest of

and set a friendly tone for the rest of the email.

the email. Now, let's move on to the body of the

Now, let's move on to the body of the email. This is where you include the

email. This is where you include the main message. Here are some tips.

main message. Here are some tips. Be clear and concise. Stick to the main

Be clear and concise. Stick to the main points and avoid unnecessary details.

Use bullet points. If you have several points, bullet them for easier reading.

points, bullet them for easier reading. Use actionoriented language. Make it

Use actionoriented language. Make it clear what you want the recipient to do.

clear what you want the recipient to do. Let me provide you with an example using

Let me provide you with an example using the context of a sales report.

the context of a sales report. Please find attached the latest figures

Please find attached the latest figures for your review. Let me know if you have

for your review. Let me know if you have any questions or if you would like to

any questions or if you would like to schedule a meeting to discuss this

schedule a meeting to discuss this further.

further. Breaking up information with bullet

Breaking up information with bullet points or short paragraphs makes your

points or short paragraphs makes your email easier to read and understand.

email easier to read and understand. Let's move on to the closing sentence,

Let's move on to the closing sentence, which wraps up your email and sets the

which wraps up your email and sets the tone for your next steps. Here are some

tone for your next steps. Here are some examples.

For follow-ups, you could say, "I look forward to your response."

for offers of assistance. Please let me know if I can assist you further.

For confirming actions, you could say, "Thank you for your attention to this

"Thank you for your attention to this matter."

And for polite endings, you could say, "Thank you for your time."

Choose a closing sentence that matches the tone and purpose of your email. This

the tone and purpose of your email. This leaves the recipient with a clear

leaves the recipient with a clear understanding of what you expect next.

understanding of what you expect next. Now, finally, let's look at some

Now, finally, let's look at some professional signoffs to end your email.

professional signoffs to end your email. You could use best regards,

sincerely. Any of these signoffs can be used. It

Any of these signoffs can be used. It just comes down to your style or

just comes down to your style or preference.

preference. Follow your sign off with your name, job

Follow your sign off with your name, job title, and company. You can add

title, and company. You can add additional contact information here if

additional contact information here if you wish.

you wish. Adding a professional sign off and

Adding a professional sign off and signature makes your email look

signature makes your email look polished.

For lots more templates and a guide for this lesson, make sure to check out the

this lesson, make sure to check out the PDF download. The link for that is in

PDF download. The link for that is in the video description. I'm delighted to

the video description. I'm delighted to offer this as my first PDF download. And

offer this as my first PDF download. And coming soon, I will have a download

coming soon, I will have a download center full of lots of additional

center full of lots of additional learning guides, puzzles, games, and

learning guides, puzzles, games, and lots lots more. And that's it for

lots lots more. And that's it for today's lesson on business email

today's lesson on business email writing. I hope these phrases and

writing. I hope these phrases and templates help you communicate more

templates help you communicate more effectively in your professional emails.

effectively in your professional emails. [Music]

[Music] You're very welcome to today's lesson on

You're very welcome to today's lesson on 50 essential business English phrases

50 essential business English phrases for meetings. These phrases will help

for meetings. These phrases will help you communicate clearly and confidently

you communicate clearly and confidently in any business meeting, whether you're

in any business meeting, whether you're attending, leading, or participating. If

attending, leading, or participating. If this is your first time with Learning

this is your first time with Learning English Pro, make sure to drop a like

English Pro, make sure to drop a like and subscribe for even more English

and subscribe for even more English learning content. So, if you're ready,

learning content. So, if you're ready, let's jump right into today's lesson

let's jump right into today's lesson with our business English phrases for

with our business English phrases for meetings.

meetings. Let's start with phrases you can use to

Let's start with phrases you can use to begin a meeting.

The purpose of today's meeting is to discuss. You'll notice that this phrase

discuss. You'll notice that this phrase ends with three dots. This means that

ends with three dots. This means that you can add in your own information to

you can add in your own information to the sentence. So, whenever you see dot

the sentence. So, whenever you see dot dot dot, it's your chance to make the

dot dot, it's your chance to make the sentence fit your own situation.

These opening phrases are great for setting the tone and keeping the meeting

setting the tone and keeping the meeting on track right from the beginning.

on track right from the beginning. Next, let's look at phrases for

Next, let's look at phrases for introducing people in a meeting.

introducing people in a meeting. I'd like to introduce Joan, who will be

I'd like to introduce Joan, who will be joining us today.

Please welcome John, our new team member.

This is John, who is the manager at Facebook.

We have Joan from finance joining us today.

Let's all introduce ourselves before we begin.

Introducing participants properly is important for creating a collaborative

important for creating a collaborative atmosphere in your meeting.

When it's time to make your contribution in the meeting, here are some key

in the meeting, here are some key phrases to express your thoughts or

phrases to express your thoughts or ideas.

These are simple yet powerful ways to express your ideas and contribute

express your ideas and contribute confidently during discussions.

If you're unsure about something, it's important to ask for clarification.

important to ask for clarification. Here's how to do that professionally.

I'm not sure I understand. Could you explain that again?

Asking for clarification shows that you're engaged and want to fully

you're engaged and want to fully understand the topic before moving

understand the topic before moving forward.

forward. When you agree with something being

When you agree with something being discussed, use these phrases to show

discussed, use these phrases to show your support.

These phrases help you express agreement and create a collaborative atmosphere in

and create a collaborative atmosphere in the meeting.

If you disagree with a point, it's important to express it politely.

I'm afraid I have to disagree with you on that.

With all due respect, I think we should consider another approach.

I have a different point of view on this.

Being polite while disagreeing shows professionalism and helps maintain

professionalism and helps maintain positive relations in the workplace.

Meetings are often a time for suggestions and new ideas. Here's how to

suggestions and new ideas. Here's how to offer your suggestions effectively.

another option might be. Offering suggestion shows initiative and

Offering suggestion shows initiative and helps drive the meeting towards

helps drive the meeting towards actionable outcomes.

actionable outcomes. There are times when you need to

There are times when you need to interrupt someone, but it's important to

interrupt someone, but it's important to do so politely.

interrupting politely can help keep the meeting on track without offending

meeting on track without offending others.

others. To involve others and get their input,

To involve others and get their input, here are some useful phrases for asking

here are some useful phrases for asking opinions.

opinions. What do you think about this?

Asking for opinions encourages participation and makes the meeting more

participation and makes the meeting more interactive.

Finally, when it's time to wrap up the meeting, here are some phrases you can

meeting, here are some phrases you can use to summarize and close.

use to summarize and close. Let's summarize what we've discussed.

Before we finish, let's go over the next steps.

Thank you all for your time and contributions today.

We'll follow up with the action items via email.

via email. [Music]

[Music] Today's lesson is all about delivering

Today's lesson is all about delivering effective presentations. Whether you're

effective presentations. Whether you're presenting at a meeting, speaking at a

presenting at a meeting, speaking at a conference, or even just speaking to

conference, or even just speaking to team members, it's important to know how

team members, it's important to know how to structure and communicate your

to structure and communicate your message well. In this lesson, I'll guide

message well. In this lesson, I'll guide you through all the key stages of a

you through all the key stages of a professional presentation, from opening,

professional presentation, from opening, covering topics, answering questions,

covering topics, answering questions, and concluding the meeting. We'll cover

and concluding the meeting. We'll cover it all. I'll give you plenty of phrases

it all. I'll give you plenty of phrases and tips along the way. Let's get

and tips along the way. Let's get started. Starting strong is essential

started. Starting strong is essential for grabbing everyone's attention and

for grabbing everyone's attention and for setting a good tone. Let's look at

for setting a good tone. Let's look at some phrases and how we can open the

some phrases and how we can open the meeting. And first up, we're going to

meeting. And first up, we're going to look at greeting the audience.

look at greeting the audience. Good morning everyone. Thank you for

Good morning everyone. Thank you for being here today.

Hello and welcome. I'm excited to share some insights with you.

some insights with you. Next, let's look at two phrases on how

Next, let's look at two phrases on how we can introduce the topic at hand.

we can introduce the topic at hand. Today, I'll be discussing our latest

Today, I'll be discussing our latest project and the impact it will have.

My presentation will focus on our latest project with the focus on sales. And

project with the focus on sales. And next, we want to let the audience know

next, we want to let the audience know what to expect. So, we need to outline

what to expect. So, we need to outline the presentation structure.

the presentation structure. I will begin with an overview then go

I will begin with an overview then go into details on key points and finally

into details on key points and finally open up for questions

open up for questions or perhaps we can give more detail.

or perhaps we can give more detail. First I'll cover sales then we'll move

First I'll cover sales then we'll move on to marketing and wrap up with

on to marketing and wrap up with payroll.

payroll. So next let's take some of those phrases

So next let's take some of those phrases and use them in an example. Good morning

and use them in an example. Good morning everyone. My name is J and today I'll be

everyone. My name is J and today I'll be discussing our latest project

discussing our latest project developments. I'll start with an

developments. I'll start with an overview, go into specifics, and finally

overview, go into specifics, and finally open up for any questions.

open up for any questions. A good tip is to make eye contact with

A good tip is to make eye contact with your audience. This creates a welcoming

your audience. This creates a welcoming atmosphere and creates a good connection

atmosphere and creates a good connection from the beginning.

from the beginning. Let's move on to our next topic, which

Let's move on to our next topic, which is presenting the main points.

is presenting the main points. The main points are at the core of your

The main points are at the core of your presentation. Clarity is really key

presentation. Clarity is really key here. First up, let's look at some

here. First up, let's look at some phrases to introduce your key points.

phrases to introduce your key points. To start, let's look at the first key

To start, let's look at the first key point. And then you can go on with your

point. And then you can go on with your information. To move to the next point,

information. To move to the next point, you would simply say, "Moving on, I'd

you would simply say, "Moving on, I'd like to highlight." And then insert your

like to highlight." And then insert your information here. The next phrases are

information here. The next phrases are ones you can use to transition between

ones you can use to transition between points.

points. Now that we've covered sales, let's move

Now that we've covered sales, let's move on to payroll.

With that in mind, let's shift our focus to research.

to research. And here are two great phrases if you

And here are two great phrases if you need to emphasize important details.

need to emphasize important details. It's essential to note that sales

It's essential to note that sales increased by 25% in the first quarter.

increased by 25% in the first quarter. I would like to draw your attention to

I would like to draw your attention to the 5% decrease in payroll expenses.

the 5% decrease in payroll expenses. Let's take a look at an example

Let's take a look at an example sentence.

sentence. To start, let's look at the first key

To start, let's look at the first key point, improving productivity. With that

point, improving productivity. With that in mind, let's shift our focus to how we

in mind, let's shift our focus to how we can implement these changes effectively.

can implement these changes effectively. Use visuals like slides and charts to

Use visuals like slides and charts to keep your audience engaged and to convey

keep your audience engaged and to convey your information in an easy to digest

your information in an easy to digest way.

way. Next up, let's look at how we might

Next up, let's look at how we might engage the audience.

engage the audience. A successful presentation keeps the

A successful presentation keeps the audience engaged. Here are ways to

audience engaged. Here are ways to encourage interaction and maintain

encourage interaction and maintain interest. A really good way to do this

interest. A really good way to do this is to ask questions to the audience.

is to ask questions to the audience. How many of you have experienced this in

How many of you have experienced this in your work?

your work? Does anyone have thoughts on this

Does anyone have thoughts on this approach?

approach? Here are some ways that you can invite

Here are some ways that you can invite questions and feedback.

questions and feedback. Feel free to ask questions at any time.

Feel free to ask questions at any time. If there's something you'd like me to

If there's something you'd like me to clarify, please let me know.

clarify, please let me know. We can also use things like rhetorical

We can also use things like rhetorical questions to emphasize points.

questions to emphasize points. So what does this mean for our team?

So what does this mean for our team? Why is this important? Because it

Why is this important? Because it directly impacts our success. Let's use

directly impacts our success. Let's use some of these together in an example.

some of these together in an example. How many of you have encountered this

How many of you have encountered this challenge? Feel free to ask questions at

challenge? Feel free to ask questions at any time and I'll do my best to address

any time and I'll do my best to address them. A good tip is to pause

them. A good tip is to pause occasionally and give your time audience

occasionally and give your time audience to engage with you and to take in what

to engage with you and to take in what you've said. This allows for a natural

you've said. This allows for a natural flow to your presentation.

flow to your presentation. Staying calm and confident can be

Staying calm and confident can be challenging, especially if you're

challenging, especially if you're nervous. If you have a moment of

nervous. If you have a moment of confusion during your presentation, it's

confusion during your presentation, it's okay to pause and take a moment. And

okay to pause and take a moment. And here are some phrases you can use to do

here are some phrases you can use to do that.

that. Let me take a moment to gather my

Let me take a moment to gather my thoughts.

thoughts. I'd like to pause briefly before moving

I'd like to pause briefly before moving on. Something that you can use before

on. Something that you can use before the meeting is positive self-talk.

the meeting is positive self-talk. Something like an affirmation where you

Something like an affirmation where you can talk to yourself to give yourself a

can talk to yourself to give yourself a little bit more confidence.

little bit more confidence. I'm prepared for this and I know my

I'm prepared for this and I know my material.

material. I'm here to share valuable information.

I'm here to share valuable information. You can project an awful lot of

You can project an awful lot of confidence with body language. Make sure

confidence with body language. Make sure to stand up straight. Don't slouch. and

to stand up straight. Don't slouch. and use hand gestures to emphasize points

use hand gestures to emphasize points naturally. Practice your presentation

naturally. Practice your presentation multiple times to give you confidence

multiple times to give you confidence and to help you relax.

and to help you relax. Our final section is concluding the

Our final section is concluding the presentation.

presentation. Ending your presentation with impact can

Ending your presentation with impact can leave a lasting impression. Here's how

leave a lasting impression. Here's how we can do that. An important thing you

we can do that. An important thing you can do is summarizing the key points of

can do is summarizing the key points of the meeting.

the meeting. To recap, we've covered sales, research,

To recap, we've covered sales, research, and payroll.

and payroll. In summary, today's presentation focused

In summary, today's presentation focused on research and development.

The end of a meeting is a really good time to ask for questions. Here's how

time to ask for questions. Here's how you can do that. Are there any final

you can do that. Are there any final questions or comments before we wrap up?

questions or comments before we wrap up? I'd be happy to take any questions you

I'd be happy to take any questions you have at this time.

have at this time. And we've almost wrapped up our meeting.

And we've almost wrapped up our meeting. It's just time for a closing final

It's just time for a closing final statement.

statement. Thank you for your attention. I look

Thank you for your attention. I look forward to implementing these ideas

forward to implementing these ideas together.

together. Let's work towards these goals as a team

Let's work towards these goals as a team and make a positive impact.

and make a positive impact. So, for the last time, let's take all of

So, for the last time, let's take all of these phrases and use them together in

these phrases and use them together in an example. To recap, we've discussed

an example. To recap, we've discussed productivity, implementation strategies,

productivity, implementation strategies, and ways to overcome challenges. Thank

and ways to overcome challenges. Thank you for your attention. Let's work

you for your attention. Let's work together to make these changes a

together to make these changes a reality.

reality. It's good to end with a good, positive

It's good to end with a good, positive tone and to thank the audience for their

tone and to thank the audience for their time. This will leave a good lasting

time. This will leave a good lasting impression.

impression. And that's it for our lesson on how to

And that's it for our lesson on how to deliver an effective presentation in

deliver an effective presentation in English. I hope you've enjoyed it. If

English. I hope you've enjoyed it. If you're a student member, don't forget to

you're a student member, don't forget to download the PDF guide that comes with

download the PDF guide that comes with this lesson. It's a great study tool.

this lesson. It's a great study tool. And if you're not a student, you can

And if you're not a student, you can click the link in the video description

click the link in the video description to join now. For just the price of a cup

to join now. For just the price of a cup of coffee every month, you'll get a PDF

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guide for every new lesson I publish, along with early access to videos, extra

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quizzes and games online, and lots of other fun stuff.

[Music] In today's lesson, we're heading back to

In today's lesson, we're heading back to business English with conversation and

business English with conversation and the topic is interview skills.

the topic is interview skills. Today, we'll be going through three

Today, we'll be going through three different interview scenarios to help

different interview scenarios to help you improve your English speaking

you improve your English speaking skills. I've chosen three types of jobs.

skills. I've chosen three types of jobs. A store assistant, a restaurant waiter,

A store assistant, a restaurant waiter, and finally, a financial analyst.

and finally, a financial analyst. The last interview is more advanced, so

The last interview is more advanced, so stick around for a bit of a challenge.

stick around for a bit of a challenge. Now, let's dive into the interviews. Pay

Now, let's dive into the interviews. Pay close attention to how the candidates

close attention to how the candidates respond to each question and how they

respond to each question and how they interact with the interviewer. And

interact with the interviewer. And later, we'll take a look at the key

later, we'll take a look at the key qualities of each successful interview.

qualities of each successful interview. These interviews will have an

These interviews will have an interviewer. This is the person who asks

interviewer. This is the person who asks the questions in a job interview. In our

the questions in a job interview. In our examples, the interviewer is the person

examples, the interviewer is the person representing the company or

representing the company or organization.

organization. An interviewee is the person who answers

An interviewee is the person who answers the questions. This is the candidate

the questions. This is the candidate applying for the job. In our first

applying for the job. In our first scenario, the interviewer is Miss Smith.

scenario, the interviewer is Miss Smith. She is the owner of a clothing boutique.

She is the owner of a clothing boutique. Our interviewee is John Roberts and the

Our interviewee is John Roberts and the job he is applying for is a store

job he is applying for is a store assistant. Let's check out the

assistant. Let's check out the interview.

interview. Hi Mr. Roberts. Thank you for coming in

Hi Mr. Roberts. Thank you for coming in today. How are you?

today. How are you? Hi, I'm doing well, thank you. It's

Hi, I'm doing well, thank you. It's great to be here.

great to be here. Wonderful. Let's get started. Have you

Wonderful. Let's get started. Have you worked in retail before?

worked in retail before? Yes, I have. I worked as a sales

Yes, I have. I worked as a sales associate at a department store for

associate at a department store for about 2 years. I assisted customers,

about 2 years. I assisted customers, managed inventory, and handled the

managed inventory, and handled the register. I also helped with

register. I also helped with merchandising and setting up displays.

That's good to hear. How do you handle a busy day at the store?

I stay calm and focused. I prioritize helping customers first and make sure

helping customers first and make sure the store stays organized. I'm used to

the store stays organized. I'm used to multitasking and working efficiently

multitasking and working efficiently even when it gets hectic.

Excellent. Customer service is very important to us. How do you ensure

important to us. How do you ensure customers have a positive experience?

I always greet customers with a smile and make sure they feel welcome. I

and make sure they feel welcome. I listen carefully to what they're looking

listen carefully to what they're looking for and offer personalized assistance.

for and offer personalized assistance. My goal is to help them find exactly

My goal is to help them find exactly what they need and to leave the store

what they need and to leave the store happy.

That's exactly what we're looking for. Why are you interested in working at our

Why are you interested in working at our boutique?

I've always had an interest in fashion and I love the unique style your

and I love the unique style your boutique offers. I'm excited about the

boutique offers. I'm excited about the opportunity to work in a more

opportunity to work in a more specialized environment where I can

specialized environment where I can really connect with customers and share

really connect with customers and share my passion for clothing.

my passion for clothing. Thank you, Mr. Roberts. You seem like a

Thank you, Mr. Roberts. You seem like a great fit. We'll be in touch soon.

Thank you for the opportunity. I look forward to hearing from you.

forward to hearing from you. Have a great day.

You too. Our next interview is for the job of a

next interview is for the job of a restaurant waiter. The interviewer is

restaurant waiter. The interviewer is Mrs. Sharma, a restaurant owner, and the

Mrs. Sharma, a restaurant owner, and the interviewee is Tom Turner. Let's see how

interviewee is Tom Turner. Let's see how it goes.

it goes. Hi, Mr. Turner. Thanks for coming in

Hi, Mr. Turner. Thanks for coming in today. How are you?

today. How are you? Hi, I'm doing well, thank you. I

Hi, I'm doing well, thank you. I appreciate the opportunity to be here.

Glad to hear that. So, do you have any experience working in the food service

experience working in the food service industry?

industry? Yes, I do. I've worked as a waiter for

Yes, I do. I've worked as a waiter for the past 3 years at a family restaurant.

the past 3 years at a family restaurant. My responsibilities included taking

My responsibilities included taking orders, serving food, handling payments,

orders, serving food, handling payments, and ensuring guests had a great dining

and ensuring guests had a great dining experience. I also assisted with setting

experience. I also assisted with setting up and closing the restaurant.

That sounds great. How do you handle working during peak hours when the

working during peak hours when the restaurant is very busy?

I thrive in a fast-paced environment. I stay organized by prioritizing tasks and

stay organized by prioritizing tasks and maintaining a positive attitude. I make

maintaining a positive attitude. I make sure to communicate clearly with the

sure to communicate clearly with the kitchen and my colleagues so everything

kitchen and my colleagues so everything runs smoothly and customers are

runs smoothly and customers are satisfied.

Excellent. Customer satisfaction is key here. How do you make sure guests feel

here. How do you make sure guests feel welcome and taken care of?

I always greet guests warmly and make sure to be attentive to their needs. I

sure to be attentive to their needs. I listen carefully to any special requests

listen carefully to any special requests and ensure their orders are accurate. My

and ensure their orders are accurate. My goal is to create a comfortable and

goal is to create a comfortable and enjoyable dining experience for

enjoyable dining experience for everyone.

That's exactly what we're looking for here. Why do you want to work at our

here. Why do you want to work at our restaurant?

I've heard great things about your restaurant's reputation for quality and

restaurant's reputation for quality and service. I'm passionate about food and

service. I'm passionate about food and enjoy interacting with people. So, I'm

enjoy interacting with people. So, I'm excited about the chance to work in such

excited about the chance to work in such a well- reggarded establishment where I

a well- reggarded establishment where I can contribute to a team that values

can contribute to a team that values customer service.

Thank you, Mr. Turner. I appreciate your enthusiasm and experience. We'll be in

enthusiasm and experience. We'll be in touch soon.

touch soon. Thank you for considering me. I'm

Thank you for considering me. I'm looking forward to hearing from you.

looking forward to hearing from you. Have a wonderful day.

Have a wonderful day. You too.

You too. Our third interview is for the job of

Our third interview is for the job of financial analyst. The interviewer is a

financial analyst. The interviewer is a HR manager called Miss Collins. and the

HR manager called Miss Collins. and the interviewee is Daniel Davis. This

interviewee is Daniel Davis. This interview is a lot more advanced than

interview is a lot more advanced than the previous two, so pay attention.

the previous two, so pay attention. Good afternoon, Mr. Davis. Thank you for

Good afternoon, Mr. Davis. Thank you for coming in today. How are you?

Good afternoon. I'm doing well, thank you. I'm glad to be here.

you. I'm glad to be here. Wonderful. Let's get started. Could you

Wonderful. Let's get started. Could you tell me about your experience in the

tell me about your experience in the finance industry and how it relates to

finance industry and how it relates to the role of a financial analyst?

the role of a financial analyst? Certainly. I have a master's degree in

Certainly. I have a master's degree in finance and over four years of

finance and over four years of experience working as a junior financial

experience working as a junior financial analyst at a midsized investment firm.

analyst at a midsized investment firm. In my previous role, I was responsible

In my previous role, I was responsible for analyzing financial data, preparing

for analyzing financial data, preparing detailed reports, and assisting in the

detailed reports, and assisting in the creation of financial models.

I've worked closely with senior analysts on investment strategies and have a

on investment strategies and have a strong foundation in both quantitative

strong foundation in both quantitative analysis and financial forecasting.

That sounds like a solid background. How do you approach complex financial

do you approach complex financial problems, especially when dealing with

problems, especially when dealing with large data sets?

large data sets? I'm a strong believer in methodical

I'm a strong believer in methodical problem solving. I start by breaking

problem solving. I start by breaking down the problem into smaller,

down the problem into smaller, manageable parts. I utilize advanced

manageable parts. I utilize advanced Excel functions and I'm proficient with

Excel functions and I'm proficient with software like SQL and Python for data

software like SQL and Python for data analysis.

analysis. By organizing the data and using

By organizing the data and using statistical methods, I can identify

statistical methods, I can identify trends and patterns that inform my

trends and patterns that inform my recommendations.

recommendations. I also make sure to doublech checkck my

I also make sure to doublech checkck my work to ensure accuracy before

work to ensure accuracy before presenting my findings.

That's exactly the kind of attention to detail we value. Can you describe a time

detail we value. Can you describe a time when your analysis directly impacted a

when your analysis directly impacted a business decision?

Certainly. In my last position, I conducted a thorough analysis of a

conducted a thorough analysis of a potential investment in a new market. My

potential investment in a new market. My data indicated that the initial

data indicated that the initial projections were overly optimistic and I

projections were overly optimistic and I presented an alternative analysis that

presented an alternative analysis that showed a more moderate growth scenario.

showed a more moderate growth scenario. Based on my findings, the management

Based on my findings, the management decided to proceed with a scaledown

decided to proceed with a scaledown investment which ultimately resulted in

investment which ultimately resulted in a more sustainable growth trajectory for

a more sustainable growth trajectory for the firm.

the firm. That's impressive and shows strong

That's impressive and shows strong analytical thinking. What drew you to

analytical thinking. What drew you to apply for this position at our company?

apply for this position at our company? I've always admired your company's

I've always admired your company's reputation for innovation in the finance

reputation for innovation in the finance industry and your commitment to ethical

industry and your commitment to ethical investment practices. I'm excited about

investment practices. I'm excited about the opportunity to contribute to a

the opportunity to contribute to a company that values both cuttingedge

company that values both cuttingedge financial strategies and corporate

financial strategies and corporate responsibility.

I believe my skills and experience will allow me to make a meaningful

allow me to make a meaningful contribution to your team.

Thank you, Mr. Davis. I'm very impressed with your qualifications and approach.

with your qualifications and approach. We'll be in touch with you shortly.

Thank you for the opportunity, Miss Collins. I look forward to hearing from

Collins. I look forward to hearing from you.

you. Have a great day.

Have a great day. You, too.

You, too. The three interviews that you've just

The three interviews that you've just listened to all display candidates that

listened to all display candidates that did really well, but what did they do

did really well, but what did they do correctly?

correctly? They were able to talk about their

They were able to talk about their relevant experience. Each candidate

relevant experience. Each candidate clearly communicated their previous work

clearly communicated their previous work experience related to the job they were

experience related to the job they were applying for.

applying for. Each candidate also had clear

Each candidate also had clear communication. They answered questions

communication. They answered questions concisely and directly ensuring their

concisely and directly ensuring their responses were easy to understand.

responses were easy to understand. A positive attitude is really helpful in

A positive attitude is really helpful in an interview. The candidates maintained

an interview. The candidates maintained a positive and enthusiastic tone

a positive and enthusiastic tone throughout the interview, showing

throughout the interview, showing eagerness for the role.

eagerness for the role. Each candidate also displayed

Each candidate also displayed problem-solving skills. They

problem-solving skills. They demonstrated their ability to handle

demonstrated their ability to handle challenges specific to the job, such as

challenges specific to the job, such as multitasking or working under pressure.

multitasking or working under pressure. And finally, each candidate showed an

And finally, each candidate showed an alignment with the company values.

alignment with the company values. They expressed a genuine interest in the

They expressed a genuine interest in the company and showed how their values

company and showed how their values aligned with the organization's mission.

aligned with the organization's mission. So there you have it. That's our first

So there you have it. That's our first lesson on learning English pro on

lesson on learning English pro on business conversation in interviews.

business conversation in interviews. [Music]

[Music] Welcome back to our interview skills

Welcome back to our interview skills series. In this lesson, we're going to

series. In this lesson, we're going to dive into behavioral interview questions

dive into behavioral interview questions which are especially important for

which are especially important for business related roles like management,

business related roles like management, marketing, finance, and consulting. In

marketing, finance, and consulting. In this lesson, we'll take a look at

this lesson, we'll take a look at behavioral interview questions which are

behavioral interview questions which are designed to help employers understand

designed to help employers understand how you've handled specific situations

how you've handled specific situations in the past and predict how you'll

in the past and predict how you'll perform in the future. In this video,

perform in the future. In this video, I'll explain what these questions are,

I'll explain what these questions are, why they're important, and show you how

why they're important, and show you how to answer them effectively using the

to answer them effectively using the STAR method. We'll also look at some

STAR method. We'll also look at some common examples and sample answers to

common examples and sample answers to help you prepare. Let's get started.

help you prepare. Let's get started. Behavioral interview questions are

Behavioral interview questions are questions that ask you to describe how

questions that ask you to describe how you've responded to specific situations

you've responded to specific situations in the past. These questions often start

in the past. These questions often start with phrases like, "Tell me about a time

with phrases like, "Tell me about a time when,"

when," give me an example of,

give me an example of, "Describe a situation where."

"Describe a situation where." Employers use these questions to assess

Employers use these questions to assess your problem-solving skills, teamwork,

your problem-solving skills, teamwork, leadership, and adaptability.

leadership, and adaptability. These qualities are crucial for success

These qualities are crucial for success in any business role.

in any business role. Why are behavioral questions important?

Why are behavioral questions important? They're important because they provide

They're important because they provide insight into your past behavior, which

insight into your past behavior, which is often the best predictor of your

is often the best predictor of your future behavior in similar situations.

future behavior in similar situations. For business roles where decision making

For business roles where decision making and leadership are key, these questions

and leadership are key, these questions help employers see if you can handle the

help employers see if you can handle the challenges that come with the job.

challenges that come with the job. So, let's take a look at the STAR

So, let's take a look at the STAR method.

method. To answer behavioral questions

To answer behavioral questions effectively, we use the STAR method.

effectively, we use the STAR method. STAR stands for situation.

STAR stands for situation. Set the scene by describing the context

Set the scene by describing the context or challenge you faced.

or challenge you faced. Task. Explain what your responsibility

Task. Explain what your responsibility or objective was in that situation.

or objective was in that situation. Action. Detail the specific actions you

Action. Detail the specific actions you took to address the situation.

took to address the situation. Result. Share the outcome of your

Result. Share the outcome of your actions, focusing on the positive

actions, focusing on the positive results or lessons learned.

results or lessons learned. Using the STAR method ensures your

Using the STAR method ensures your answers are structured, concise, and

answers are structured, concise, and focused on what the interviewer wants to

focused on what the interviewer wants to know.

know. So, let's take a look at some common

So, let's take a look at some common behavioral questions and some sample

behavioral questions and some sample answers. These are situations you might

answers. These are situations you might encounter in a business role and with

encounter in a business role and with the solutions of how to answer them

the solutions of how to answer them using the STAR method.

using the STAR method. Our first example is about leadership.

Our first example is about leadership. Tell me about a time when you had to

Tell me about a time when you had to lead a team under a tight deadline.

lead a team under a tight deadline. Using the STAR method, the interviewee

Using the STAR method, the interviewee could answer in the following way. In my

could answer in the following way. In my previous role as a project manager, we

previous role as a project manager, we were tasked with delivering a key

were tasked with delivering a key marketing campaign with a very short

marketing campaign with a very short turnaround time.

turnaround time. I was responsible for leading the team

I was responsible for leading the team to ensure we met the deadline without

to ensure we met the deadline without compromising on quality.

compromising on quality. I organized daily check-ins to monitor

I organized daily check-ins to monitor progress, delegated tasks according to

progress, delegated tasks according to each team member's strengths, and

each team member's strengths, and stepped in to assist with high priority

stepped in to assist with high priority tasks whenever needed.

tasks whenever needed. We successfully launched the campaign on

We successfully launched the campaign on time, which resulted in a 20% increase

time, which resulted in a 20% increase in engagement from our target audience.

in engagement from our target audience. Our

Our next example will take a look at how we

next example will take a look at how we might answer a question on problem

might answer a question on problem solving using the STAR method.

Give me an example of a time when you faced a significant challenge at work

faced a significant challenge at work and how you handled it.

During a critical financial audit, we discovered discrepancies in our

discovered discrepancies in our reporting.

reporting. My job was to identify the cause of the

My job was to identify the cause of the discrepancies and correct them before

discrepancies and correct them before the audit deadline.

the audit deadline. I reviewed all financial statements,

I reviewed all financial statements, consulted with team members to track

consulted with team members to track down errors, and implemented a new

down errors, and implemented a new verification process to prevent future

verification process to prevent future issues.

issues. We resolved the discrepancies in time

We resolved the discrepancies in time for the audit, which was completed

for the audit, which was completed successfully without any further issues.

successfully without any further issues. Our

final example takes a look at how we may answer a question on teamwork.

Describe a situation where you had to collaborate with a difficult colleague.

collaborate with a difficult colleague. How did you handle it?

How did you handle it? In a previous role, I worked with a

In a previous role, I worked with a colleague who was resistant to feedback

colleague who was resistant to feedback during a collaborative project.

during a collaborative project. I needed to find a way to work

I needed to find a way to work effectively with them to ensure the

effectively with them to ensure the project's success.

project's success. I approached them privately to discuss

I approached them privately to discuss their concerns and suggested we find a

their concerns and suggested we find a compromise that aligned with both of our

compromise that aligned with both of our goals. We agreed on a strategy that

goals. We agreed on a strategy that allowed us to work more cohesively.

allowed us to work more cohesively. The project was completed successfully

The project was completed successfully and we developed a more positive working

and we developed a more positive working relationship moving forward.

So there is some really good examples, but how can we prepare for behavioral

but how can we prepare for behavioral questions?

Reflect on your experience. Think about past situations where you've

past situations where you've demonstrated key skills like leadership,

demonstrated key skills like leadership, problem solving, or teamwork.

problem solving, or teamwork. Practice the STAR method. Structure your

Practice the STAR method. Structure your answers using the STAR method to keep

answers using the STAR method to keep them clear and focused.

them clear and focused. Be honest and specific. Use real

Be honest and specific. Use real examples from your experience and focus

examples from your experience and focus on your personal contributions.

on your personal contributions. Stay positive. Even if the situation was

Stay positive. Even if the situation was challenging, highlight what you learned

challenging, highlight what you learned or how you grew from the experience.

Before we wrap up, let's quickly define a couple of terms. Behavioral interview

a couple of terms. Behavioral interview questions.

questions. These are questions that ask about past

These are questions that ask about past experiences to predict how you might

experiences to predict how you might handle similar situations in the future.

handle similar situations in the future. The technique for business interviews

The technique for business interviews that we discussed today is the STAR

that we discussed today is the STAR method. This is a technique for

method. This is a technique for answering behavioral interview questions

answering behavioral interview questions by describing the situation, task,

by describing the situation, task, action, and result. Practice the phrases

action, and result. Practice the phrases that you've learned in today's lesson

that you've learned in today's lesson and implement the tips that I've

and implement the tips that I've suggested. By doing this, you can

suggested. By doing this, you can confidently demonstrate your skills and

confidently demonstrate your skills and experience in your next interview.

experience in your next interview. Don't forget to like, comment, and

Don't forget to like, comment, and subscribe for more tips and lessons on

subscribe for more tips and lessons on interview skills and advanced business

interview skills and advanced business English. And if you have any questions

English. And if you have any questions or topics you'd like me to cover, let me

or topics you'd like me to cover, let me know in the comments below. I love

know in the comments below. I love hearing from you.

[Music] Today's lesson is all about 35 essential

Today's lesson is all about 35 essential phrases for recruitment. Perfect for HR

phrases for recruitment. Perfect for HR professionals or anyone interested in

professionals or anyone interested in learning more about the hiring process

learning more about the hiring process in English. Let's jump into our lesson

in English. Let's jump into our lesson for 35 phrases for recruitment.

for 35 phrases for recruitment. In any HR role, recognizing when it's

In any HR role, recognizing when it's time to hire is a crucial step in

time to hire is a crucial step in maintaining an effective and productive

maintaining an effective and productive team. In this section, we'll cover

team. In this section, we'll cover essential phrases to help you clearly

essential phrases to help you clearly communicate the need for recruitment in

communicate the need for recruitment in English.

English. We have identified a skills gap in the

We have identified a skills gap in the marketing department.

marketing department. This phrase is used to highlight where

This phrase is used to highlight where there is a need for additional expertise

there is a need for additional expertise within the team. When you see red text

within the team. When you see red text in a phrase, this is where you will fill

in a phrase, this is where you will fill in your information.

in your information. Let's move on to our next phrase.

Let's move on to our next phrase. There is an increased workload that

There is an increased workload that necessitates expanding the team.

necessitates expanding the team. This phrase indicates that a higher

This phrase indicates that a higher volume of work requires more staff to

volume of work requires more staff to maintain productivity.

We need to recruit due to an upcoming project.

project. This phrase points out that a new

This phrase points out that a new project requires new or additional

project requires new or additional employees.

employees. The current team lacks expertise in

The current team lacks expertise in marketing. We can use this phrase to

marketing. We can use this phrase to explain why additional recruitment is

explain why additional recruitment is necessary.

necessary. Our recent growth means we need to hire

Our recent growth means we need to hire more team members.

more team members. This phrase highlights expansion as the

This phrase highlights expansion as the reason for recruitment.

reason for recruitment. Now, let's move on to listing a job on a

Now, let's move on to listing a job on a website. Creating an effective job

website. Creating an effective job listing is essential to attract the

listing is essential to attract the right candidates. To do this

right candidates. To do this successfully, you'll need to know and

successfully, you'll need to know and include several key pieces of

include several key pieces of information about the vacancy. We'll go

information about the vacancy. We'll go through 10 essential phrases for writing

through 10 essential phrases for writing a clear and compelling job listing. And

a clear and compelling job listing. And at the end of the section, I'll put

at the end of the section, I'll put these together in an example job

these together in an example job advertisement for you.

advertisement for you. We are currently seeking a supply

We are currently seeking a supply manager to join our team. We can use

manager to join our team. We can use this as an opening phrase to introduce

this as an opening phrase to introduce the role.

the role. The successful candidate will be

The successful candidate will be responsible for managing customer

responsible for managing customer service. This phrase explains the main

service. This phrase explains the main responsibilities of the job.

responsibilities of the job. Applicants should have at least 5 years

Applicants should have at least 5 years of experience in sales. Here we are

of experience in sales. Here we are setting clear expectations for

setting clear expectations for qualifications.

Candidates must possess excellent communication skills.

communication skills. You can highlight specific skills that

You can highlight specific skills that are needed for the role.

are needed for the role. A degree in economics is preferred but

A degree in economics is preferred but not required.

not required. This phrase specifies educational

This phrase specifies educational preferences.

preferences. Key responsibilities include reducing

Key responsibilities include reducing waste, reporting to the CEO and sales

waste, reporting to the CEO and sales analysis.

analysis. Here we are providing a concise overview

Here we are providing a concise overview of the duties.

of the duties. We offer a competitive salary and

We offer a competitive salary and benefits package.

benefits package. Here we are encouraging applicants by

Here we are encouraging applicants by highlighting the compensation.

highlighting the compensation. We are committed to providing an

We are committed to providing an inclusive and supportive work

inclusive and supportive work environment

environment and here we are promoting company values

and here we are promoting company values and culture.

The role is based in Dublin with hybrid work options available.

work options available. Here we are detailing the work location

Here we are detailing the work location and the role flexibility.

and the role flexibility. Interested candidates should submit

Interested candidates should submit their application by the 8th of August.

their application by the 8th of August. Here we are providing a deadline for

Here we are providing a deadline for applications.

On screen, I've compiled all of these phrases into an example job

phrases into an example job advertisement. So, pause the video and

advertisement. So, pause the video and have a read over. Student members should

have a read over. Student members should check the PDF guide for pages 4 to 7 for

check the PDF guide for pages 4 to 7 for this template and additional templates

this template and additional templates to assist in job listings.

to assist in job listings. In the third topic, we'll discuss

In the third topic, we'll discuss candidate selection. After applications

candidate selection. After applications have been submitted, the next step is to

have been submitted, the next step is to review and short list candidates. Here

review and short list candidates. Here we'll explore phrases that will help you

we'll explore phrases that will help you navigate this process effectively and

navigate this process effectively and communicate your selection decisions

communicate your selection decisions with clarity.

with clarity. We have reviewed all applications and

We have reviewed all applications and shortlisted the top candidates. Here we

shortlisted the top candidates. Here we can use this phrase to inform

can use this phrase to inform stakeholders that the selection process

stakeholders that the selection process is underway.

is underway. The short-listed candidates meet our key

The short-listed candidates meet our key criteria.

criteria. This phrase indicates that the selected

This phrase indicates that the selected candidates fulfill the necessary

candidates fulfill the necessary requirements.

We need to conduct a background check before finalizing the short list. Here

before finalizing the short list. Here we are communicating the importance of

we are communicating the importance of due diligence.

due diligence. References will be checked for the

References will be checked for the short-listed applicants.

short-listed applicants. Here we are ensuring the credibility of

Here we are ensuring the credibility of candidates is verified.

candidates is verified. The selection process has been thorough

The selection process has been thorough and we are confident in our choices.

and we are confident in our choices. This phrase conveys assurance about the

This phrase conveys assurance about the quality of the chosen candidates.

Once you've shortlisted the top candidates, it's time to arrange

candidates, it's time to arrange interviews. Scheduling interviews and

interviews. Scheduling interviews and offering them to candidates requires

offering them to candidates requires clear and professional communication.

clear and professional communication. Let's cover some useful phrases for

Let's cover some useful phrases for inviting candidates, providing interview

inviting candidates, providing interview details, and confirming availability.

details, and confirming availability. We would like to invite you to an

We would like to invite you to an interview on the 5th of February.

interview on the 5th of February. This is a standard invitation to an

This is a standard invitation to an interview specifying the date.

interview specifying the date. The interview will be conducted in our

The interview will be conducted in our Dublin office.

Dublin office. The interview will be conducted via a

The interview will be conducted via a Zoom call.

Zoom call. With both of these sentences, we are

With both of these sentences, we are providing details on how the interview

providing details on how the interview will take place.

will take place. Please confirm your availability at your

Please confirm your availability at your earliest convenience.

earliest convenience. This phrase requests the candidates's

This phrase requests the candidates's response for scheduling purposes.

response for scheduling purposes. We will send you an email with the

We will send you an email with the interview details and preparation

interview details and preparation guidelines.

guidelines. This phrase informs the candidate of

This phrase informs the candidate of next steps and expectations.

We look forward to speaking with you. Here we have a friendly phrase to close

Here we have a friendly phrase to close an interview invitation.

an interview invitation. For more detailed phrases on actual

For more detailed phrases on actual interviews, skip ahead to the next two

interviews, skip ahead to the next two lessons in this video. Their timestamps

lessons in this video. Their timestamps are in the video description.

are in the video description. Following up after interviews is

Following up after interviews is essential for maintaining transparency

essential for maintaining transparency and a positive relationship with

and a positive relationship with candidates. This topic will provide you

candidates. This topic will provide you with phrases to express appreciation,

with phrases to express appreciation, communicate timelines, and keep

communicate timelines, and keep candidates informed.

candidates informed. Thank you for attending the interview.

Thank you for attending the interview. We appreciate your time and interest in

We appreciate your time and interest in the role.

the role. Here we are showing gratitude and

Here we are showing gratitude and maintaining a positive rapport with the

maintaining a positive rapport with the candidate.

candidate. We are currently reviewing all

We are currently reviewing all candidates and we'll get back to you by

candidates and we'll get back to you by the 10th of September.

the 10th of September. Here we are keeping candidates informed

Here we are keeping candidates informed about the timeline.

about the timeline. If you have any questions in the

If you have any questions in the meantime, please feel free to reach out.

meantime, please feel free to reach out. This phrase opens the door for

This phrase opens the door for communication.

Your feedback has been noted and will be used for future improvements.

used for future improvements. This phrase acknowledges the value of

This phrase acknowledges the value of feedback provided by candidates.

We will inform you of the next steps as soon as possible.

soon as possible. Here we are providing reassurance that

Here we are providing reassurance that updates will be given promptly.

updates will be given promptly. Finally, we'll talk about offering the

Finally, we'll talk about offering the job or declining an applicant. Whether

job or declining an applicant. Whether you're delivering good news or letting a

you're delivering good news or letting a candidate know they haven't been

candidate know they haven't been selected, it's important to handle these

selected, it's important to handle these communications with tact and respect.

communications with tact and respect. We are pleased to offer you the position

We are pleased to offer you the position of manager. Congratulations.

of manager. Congratulations. Here is an official offer of employment.

Here is an official offer of employment. We will provide you with a detailed

We will provide you with a detailed offer letter outlining the terms and

offer letter outlining the terms and conditions.

conditions. This phrase ensures transparency in the

This phrase ensures transparency in the job offer.

job offer. Please review the offer and let us know

Please review the offer and let us know if you have any questions. Here we are

if you have any questions. Here we are encouraging open dialogue before

encouraging open dialogue before acceptance.

acceptance. We regret to inform you that we have

We regret to inform you that we have chosen to move forward with another

chosen to move forward with another candidate. This is a polite way to let a

candidate. This is a polite way to let a candidate know they were not selected.

We hope you will consider applying for future openings with us. This leaves a

future openings with us. This leaves a positive impression and encourages

positive impression and encourages future engagement.

And that's a wrap on our business English phrases for recruitment.

English phrases for recruitment. Remember, my student members can

Remember, my student members can download the complete PDF with these

download the complete PDF with these phrases and examples from the membership

phrases and examples from the membership tab, plus get access to lots of

tab, plus get access to lots of exclusive learning content. You can sign

exclusive learning content. You can sign up to become a member by clicking the

up to become a member by clicking the link in the video description.

link in the video description. [Music]

[Music] In today's lesson, we're going to tackle

In today's lesson, we're going to tackle a crucial topic in business English. How

a crucial topic in business English. How to ask for a raise. This can be an

to ask for a raise. This can be an intimidating conversation, but with the

intimidating conversation, but with the right phrases and strategies, you'll

right phrases and strategies, you'll feel confident and prepared to have this

feel confident and prepared to have this discussion professionally. Today's

discussion professionally. Today's lesson and dive right in. How to ask for

lesson and dive right in. How to ask for a raise.

a raise. Before you ask for a raise, it's

Before you ask for a raise, it's essential to set the right tone. Use

essential to set the right tone. Use these phrases to request a meeting and

these phrases to request a meeting and ensure the conversation starts

ensure the conversation starts professionally and respectfully.

professionally and respectfully. I'd like to schedule a time to discuss

I'd like to schedule a time to discuss my performance and compensation.

my performance and compensation. This shows professionalism and prepares

This shows professionalism and prepares your boss for the conversation.

Can we find a moment to talk about my role and how it's evolved over the past

role and how it's evolved over the past year? This phrase is a polite way to

year? This phrase is a polite way to introduce the topic of a raise, focusing

introduce the topic of a raise, focusing on how your role has grown.

on how your role has grown. I've been thinking about my

I've been thinking about my contributions to the team and I'd love

contributions to the team and I'd love to have a conversation about my salary.

to have a conversation about my salary. This phrase is subtle and respectful and

This phrase is subtle and respectful and it signals to your boss that you're

it signals to your boss that you're ready to discuss compensation.

ready to discuss compensation. It might be necessary to email your boss

It might be necessary to email your boss to request a meeting about a raise. It's

to request a meeting about a raise. It's generally considered better etiquette to

generally considered better etiquette to request the meeting first rather than

request the meeting first rather than directly mentioning the raise in the

directly mentioning the raise in the email. This gives your boss the chance

email. This gives your boss the chance to prepare and approach the conversation

to prepare and approach the conversation thoughtfully. Here's an example of how

thoughtfully. Here's an example of how to phrase your email professionally.

to phrase your email professionally. For the subject, I would put request for

For the subject, I would put request for a performance review meeting. When

a performance review meeting. When beginning the email, use your boss's

beginning the email, use your boss's name however you address them on a

name however you address them on a day-to-day basis.

day-to-day basis. Start with a friendly opening. I hope

Start with a friendly opening. I hope you're doing well. Get straight to the

you're doing well. Get straight to the point.

point. I'd like to schedule a time to discuss

I'd like to schedule a time to discuss my role and the contributions I've made

my role and the contributions I've made over the past year. Let's add some

over the past year. Let's add some information as to why you think this is

information as to why you think this is important. I believe a review of my

important. I believe a review of my performance would be beneficial and I'd

performance would be beneficial and I'd appreciate the opportunity to talk about

appreciate the opportunity to talk about how my role has evolved. And that's

how my role has evolved. And that's really all we need to say. Finish up

really all we need to say. Finish up with a nice phrase.

with a nice phrase. Please let me know a time that works for

Please let me know a time that works for you. Here you're putting the emphasis on

you. Here you're putting the emphasis on your boss to reply to your email. To end

your boss to reply to your email. To end the email, you can say best regards and

the email, you can say best regards and your name.

your name. The key here is to frame the email as a

The key here is to frame the email as a performance review discussion, which

performance review discussion, which naturally leads to compensation. This is

naturally leads to compensation. This is respectful and professional and allows

respectful and professional and allows your boss to prepare for a productive

your boss to prepare for a productive conversation.

conversation. Now that you've set the stage, it's time

Now that you've set the stage, it's time to present your case. It's crucial to be

to present your case. It's crucial to be specific and focus on the value you

specific and focus on the value you bring to the company. Here's how you can

bring to the company. Here's how you can express your achievements and justify

express your achievements and justify why you deserve a raise.

why you deserve a raise. Over the past year, I've taken on

Over the past year, I've taken on additional responsibilities, such as

additional responsibilities, such as payroll, and I believe this justifies a

payroll, and I believe this justifies a review of my salary.

review of my salary. Here we are highlighting specific

Here we are highlighting specific contributions and new tasks that support

contributions and new tasks that support your request.

Since my last review, I've successfully completed the marketing research and

completed the marketing research and contributed to the quarterly sales

contributed to the quarterly sales report, which I believe has positively

report, which I believe has positively impacted the company. With this

impacted the company. With this statement, you are focusing on

statement, you are focusing on measurable results, which shows you've

measurable results, which shows you've made a concrete impact to the company.

made a concrete impact to the company. I've consistently exceeded my targets

I've consistently exceeded my targets and I feel this performance merits a

and I feel this performance merits a discussion about my compensation.

discussion about my compensation. Using specific metrics or targets shows

Using specific metrics or targets shows that you've gone above and beyond.

that you've gone above and beyond. Given the market trends and the

Given the market trends and the additional value I bring to the team, I

additional value I bring to the team, I believe my current salary no longer

believe my current salary no longer reflects my contributions.

reflects my contributions. By bringing up industry standards, you

By bringing up industry standards, you can add weight to your request.

can add weight to your request. When it's time to actually ask for the

When it's time to actually ask for the raise, clarity is key. Be direct but

raise, clarity is key. Be direct but polite and make sure your request is

polite and make sure your request is reasonable.

reasonable. Based on my contributions and the

Based on my contributions and the additional responsibilities I've taken

additional responsibilities I've taken on, I would like to discuss the

on, I would like to discuss the possibility of a salary adjustment.

possibility of a salary adjustment. This is a nice formal professional way

This is a nice formal professional way to directly ask for a raise.

to directly ask for a raise. Given my achievements and market rates,

Given my achievements and market rates, I'd like to propose a 10% increase in my

I'd like to propose a 10% increase in my salary.

salary. Being specific about the raise shows

Being specific about the raise shows you've done your homework and know what

you've done your homework and know what you're asking for.

you're asking for. I believe a raise of $5,000 would better

I believe a raise of $5,000 would better reflect the value I'm bringing to the

reflect the value I'm bringing to the team. This is direct but polite and

team. This is direct but polite and shows you've thought through the

shows you've thought through the request.

request. It's possible that your request might

It's possible that your request might not be met with immediate agreement and

not be met with immediate agreement and that's okay. Knowing how to handle

that's okay. Knowing how to handle objections professionally can keep the

objections professionally can keep the conversation productive.

conversation productive. I understand that budgets may be tight

I understand that budgets may be tight right now, but I'd appreciate if we

right now, but I'd appreciate if we could revisit this discussion in the

could revisit this discussion in the near future.

near future. This phrase shows flexibility while

This phrase shows flexibility while keeping the conversation open for the

keeping the conversation open for the future.

future. I'm open to discussing other ways we can

I'm open to discussing other ways we can address my contributions if a raise

address my contributions if a raise isn't possible right now by offering to

isn't possible right now by offering to explore other benefits like bonuses or

explore other benefits like bonuses or additional responsibilities. This shows

additional responsibilities. This shows your solutionsoriented.

I understand your perspective, but I'd appreciate any feedback on what I can do

appreciate any feedback on what I can do to continue growing and achieve this

to continue growing and achieve this goal in the future.

goal in the future. Here we are asking for feedback which

Here we are asking for feedback which demonstrates a commitment to

demonstrates a commitment to self-improvement and growth.

self-improvement and growth. Could we set a timeline to review my

Could we set a timeline to review my performance again in a few months?

performance again in a few months? This question keeps the conversation

This question keeps the conversation going and shows your willingness to

going and shows your willingness to revisit the issue.

revisit the issue. It's important to end the conversation

It's important to end the conversation on a positive note, no matter the

on a positive note, no matter the outcome. Here's how you can wrap up

outcome. Here's how you can wrap up professionally.

professionally. Thank you for taking the time to discuss

Thank you for taking the time to discuss this with me. I look forward to

this with me. I look forward to continuing to contribute to the team.

continuing to contribute to the team. Gratitude is key, even if the raise

Gratitude is key, even if the raise isn't approved right away.

isn't approved right away. I appreciate your feedback and I'll

I appreciate your feedback and I'll continue to work hard to meet my goals

continue to work hard to meet my goals and support the company.

and support the company. This phrase shows that you're still

This phrase shows that you're still committed regardless of the outcome.

committed regardless of the outcome. Thank you for considering my request.

Thank you for considering my request. I'm looking forward to our continued

I'm looking forward to our continued work together. Here we have a respectful

work together. Here we have a respectful and professional close to the

and professional close to the conversation, keeping the relationship

conversation, keeping the relationship positive.

positive. It's a good practice to follow up after

It's a good practice to follow up after your meeting, whether you're thanking

your meeting, whether you're thanking your boss or summarizing key points.

your boss or summarizing key points. This shows professionalism and ensures

This shows professionalism and ensures both parties are clear on next steps.

both parties are clear on next steps. Let's take a look at an example of a

Let's take a look at an example of a thank you email. The subject line can be

thank you email. The subject line can be very simple. Thank you for our meeting.

very simple. Thank you for our meeting. And like our previous email example, you

And like our previous email example, you want to get straight to the point. Thank

want to get straight to the point. Thank you for taking the time to meet me today

you for taking the time to meet me today to discuss my role and performance.

to discuss my role and performance. Next, it's a good idea to show your

Next, it's a good idea to show your gratitude.

gratitude. I appreciate your feedback and the

I appreciate your feedback and the opportunity to talk about how I can

opportunity to talk about how I can continue to contribute to the team. Use

continue to contribute to the team. Use a positive, active tone and look to the

a positive, active tone and look to the future. I look forward to applying what

future. I look forward to applying what we've discussed and continuing to

we've discussed and continuing to support our goals. And let's wrap up the

support our goals. And let's wrap up the email. Please feel free to reach out if

email. Please feel free to reach out if you'd like to discuss anything further.

you'd like to discuss anything further. This is a nice open positive note. And

This is a nice open positive note. And we can finish up the email with a

we can finish up the email with a standard ending. For a summary email

standard ending. For a summary email example, we can use the subject line

example, we can use the subject line summary of our performance review

summary of our performance review discussion. And in the main body of the

discussion. And in the main body of the email, we can bullet point the agreed

email, we can bullet point the agreed points from the meeting. And we can use

points from the meeting. And we can use the same type of positive open language

the same type of positive open language from before to wrap up this email.

from before to wrap up this email. Ideally, send your email within 24 hours

Ideally, send your email within 24 hours of your meeting to show you're attentive

of your meeting to show you're attentive and proactive. That's it for today's

and proactive. That's it for today's lesson on how to ask for a pay rise. I

lesson on how to ask for a pay rise. I hope these phrases and strategies help

hope these phrases and strategies help you feel more confident and prepared the

you feel more confident and prepared the next time you need to have this

next time you need to have this important conversation.

important conversation. [Music]

[Music] Today we're diving into a critical area,

Today we're diving into a critical area, advanced business English for

advanced business English for negotiations.

negotiations. Whether you're negotiating a contract,

Whether you're negotiating a contract, closing a deal, or managing conflicts,

closing a deal, or managing conflicts, this lesson will equip you with the

this lesson will equip you with the phrases and strategies you need to

phrases and strategies you need to excel. Negotiation is a vital skill in

excel. Negotiation is a vital skill in business. Whether you're working on a

business. Whether you're working on a multi-million dollar deal or simply

multi-million dollar deal or simply resolving a conflict, it requires not

resolving a conflict, it requires not only strategic thinking, but also a

only strategic thinking, but also a strong command of language. In today's

strong command of language. In today's lesson, we'll cover essential phrases,

lesson, we'll cover essential phrases, strategies, and tips for effective

strategies, and tips for effective business negotiations.

business negotiations. Here's what we'll cover. Key phrases for

Here's what we'll cover. Key phrases for different stages of negotiation.

different stages of negotiation. How to make and respond to offers,

How to make and respond to offers, strategies for handling objections, and

strategies for handling objections, and closing the deal.

closing the deal. Let's start with key phrases you'll need

Let's start with key phrases you'll need during different stages of a

during different stages of a negotiation. These phrases will help you

negotiation. These phrases will help you navigate through the process smoothly

navigate through the process smoothly and assertively.

and assertively. When opening the negotiation, you want

When opening the negotiation, you want to establish a professional tone and set

to establish a professional tone and set the agenda. Our first phrase is,

the agenda. Our first phrase is, "Thank you for meeting with us today,

"Thank you for meeting with us today, I'd like to start by outlining our

I'd like to start by outlining our objectives for this negotiation."

objectives for this negotiation." Another way we could say this is

Another way we could say this is before we begin, let's agree on the

before we begin, let's agree on the agenda for today's discussion.

agenda for today's discussion. Next up, let's look at presenting your

Next up, let's look at presenting your position. Here we really want to state

position. Here we really want to state clearly what the terms and conditions

clearly what the terms and conditions are. Let's take a look at two example

are. Let's take a look at two example phrases.

phrases. Our main priority is securing a

Our main priority is securing a long-term partnership that benefits both

long-term partnership that benefits both parties.

parties. We propose a three-year contract with a

We propose a three-year contract with a fixed pricing structure.

fixed pricing structure. If you present your terms and conditions

If you present your terms and conditions like these phrases, you'll come across

like these phrases, you'll come across as really professional.

Next up, let's take a look at some phrases for making offers and counter

phrases for making offers and counter offers. This is the core of the

offers. This is the core of the negotiation process.

In light of your proposal, we're willing to offer a 5% discount on bulk orders.

to offer a 5% discount on bulk orders. Let's try a different phrase.

Let's try a different phrase. We appreciate your offer, but we need a

We appreciate your offer, but we need a more flexible payment schedule to

more flexible payment schedule to proceed.

Let's move on to clarifying and confirming terms. This process is all

confirming terms. This process is all about ensuring both parties understand

about ensuring both parties understand and agree on the details. Here's our

and agree on the details. Here's our first example.

first example. Just to clarify, you're suggesting a

Just to clarify, you're suggesting a delivery schedule that begins in the

delivery schedule that begins in the second quarter, correct?

second quarter, correct? To confirm, both parties are in

To confirm, both parties are in agreement on the revised terms of

agreement on the revised terms of service.

service. These two phrases are really great at

These two phrases are really great at making sure that everyone is very clear

making sure that everyone is very clear on the details of the agreement.

on the details of the agreement. In our next section, handling

In our next section, handling objections, we'll be addressing concerns

objections, we'll be addressing concerns and pushing the negotiation forward. So,

and pushing the negotiation forward. So, if a party has an issue with one of the

if a party has an issue with one of the terms or conditions, you could say, "I

terms or conditions, you could say, "I understand your concerns about the

understand your concerns about the timeline, but we can expedite the

timeline, but we can expedite the process with additional resources."

process with additional resources." or how about while I see your point, I

or how about while I see your point, I believe the current terms already offer

believe the current terms already offer significant value.

significant value. With these phrases, you can soothe

With these phrases, you can soothe concerns and reaffirm your position.

concerns and reaffirm your position. Next up, we have closing the deal. These

Next up, we have closing the deal. These phrases are all about finalizing the

phrases are all about finalizing the agreement and setting the stage for

agreement and setting the stage for implementation.

implementation. I think we've reached a mutually

I think we've reached a mutually beneficial agreement. Let's move forward

beneficial agreement. Let's move forward with the contract.

with the contract. If there are no further concerns, we can

If there are no further concerns, we can proceed with drafting the final

proceed with drafting the final agreement.

agreement. These phrases will help you guide the

These phrases will help you guide the negotiation process from the opening

negotiation process from the opening discussion to the closing deal. Practice

discussion to the closing deal. Practice them to build your confidence and

them to build your confidence and fluency.

fluency. Next, let's focus on making and

Next, let's focus on making and responding to offers. This is where your

responding to offers. This is where your language needs to be precise,

language needs to be precise, persuasive, and flexible.

When it comes to making an offer, we could say, "Given the current market

could say, "Given the current market conditions, we believe a 10% increase in

conditions, we believe a 10% increase in price is justified."

price is justified." Let's try a different phrase.

Let's try a different phrase. We're prepared to offer extended payment

We're prepared to offer extended payment terms if you can commit to larger order

terms if you can commit to larger order volumes.

volumes. And how about responding to an offer?

And how about responding to an offer? Let's check out these two key phrases.

Let's check out these two key phrases. While your offer is competitive, we

While your offer is competitive, we would need a further reduction to align

would need a further reduction to align with our budget.

with our budget. Your proposal is intriguing, but we'd

Your proposal is intriguing, but we'd like to explore options for faster

like to explore options for faster delivery.

delivery. Remember, how you frame your offer or

Remember, how you frame your offer or counter offer can significantly impact

counter offer can significantly impact the outcome of the negotiation.

the outcome of the negotiation. Use these phrases to ensure your offers

Use these phrases to ensure your offers are clear and persuasive.

are clear and persuasive. Negotiations often involve objections

Negotiations often involve objections and challenges, but how you handle these

and challenges, but how you handle these can make or break the deal. Let's look

can make or break the deal. Let's look at some strategies and phrases for

at some strategies and phrases for overcoming objections and closing the

overcoming objections and closing the deal.

deal. For handling an objection, you could

For handling an objection, you could say, "I understand that the price may

say, "I understand that the price may seem high, but let's consider the

seem high, but let's consider the long-term savings this solution

long-term savings this solution provides."

provides." Another phrase for handling objections

Another phrase for handling objections could be. I see your concern about the

could be. I see your concern about the timeline, but we can offer additional

timeline, but we can offer additional support to ensure deadlines are met.

support to ensure deadlines are met. For closing the deal, I have two great

For closing the deal, I have two great phrases.

phrases. It seems like we've addressed all the

It seems like we've addressed all the key issues. Shall we finalize the

key issues. Shall we finalize the agreement?

agreement? And our last phrase for this lesson. I'm

And our last phrase for this lesson. I'm confident this agreement will be

confident this agreement will be beneficial for both of us. Let's proceed

beneficial for both of us. Let's proceed with the contract.

with the contract. Closing the deal is about summarizing

Closing the deal is about summarizing the agreed terms and expressing

the agreed terms and expressing confidence in the outcome. These phrases

confidence in the outcome. These phrases will help you conclude negotiations

will help you conclude negotiations effectively and leave a positive

effectively and leave a positive impression.

impression. Let's recap what we've covered today.

Let's recap what we've covered today. Key phrases for opening, negotiating,

Key phrases for opening, negotiating, and closing deals.

and closing deals. Strategies for making and responding to

Strategies for making and responding to offers.

offers. Techniques for handling objections and

Techniques for handling objections and ensuring a successful outcome.

ensuring a successful outcome. Thank you so much for watching. If you

Thank you so much for watching. If you found this video helpful, please give it

found this video helpful, please give it a thumbs up and don't forget to

a thumbs up and don't forget to subscribe to Learning English Pro for

subscribe to Learning English Pro for more professional English lessons.

more professional English lessons. [Music]

[Music] If you're working in sales or customer

If you're working in sales or customer service, this video is going to be a

service, this video is going to be a game changer for you. Today, we're

game changer for you. Today, we're diving into 100 essential English

diving into 100 essential English phrases that will help you handle every

phrases that will help you handle every aspect of a sales interaction. Whether

aspect of a sales interaction. Whether you're working in a retail store,

you're working in a retail store, handling phone inquiries, or even

handling phone inquiries, or even dealing with tricky customer situation.

dealing with tricky customer situation. In this video, we're going to cover a

In this video, we're going to cover a wide range of topics, including engaging

wide range of topics, including engaging with customers, negotiating prices,

with customers, negotiating prices, managing refunds, essential phrases for

managing refunds, essential phrases for phone interactions, and how to deal with

phone interactions, and how to deal with those tricky customers professionally

those tricky customers professionally and effectively.

and effectively. This video is perfect for anyone in

This video is perfect for anyone in sales or customer service. Whether

sales or customer service. Whether you're just starting out or looking to

you're just starting out or looking to refine your communication skills, even

refine your communication skills, even if English isn't your first language,

if English isn't your first language, these phrases will help you sound

these phrases will help you sound confident and professional in any sales

confident and professional in any sales scenario.

scenario. Our first topic is greeting customers.

Hello. Is there anything specific you're looking for?

Good afternoon. How can I help make your shopping easier?

In our next batch of phrases, we will look at how to engage with customers.

Is this your first time shopping with us?

Are you shopping for yourself or a gift today?

What kind of product are you interested in?

Is there any particular style or color you're looking for?

May I suggest something that could suit your needs?

Let's move on to our next topic. Introducing products to a customer.

Let me show you some of our best sellers.

This product just came in. It's very popular.

We have a new collection that might interest you.

This item is highly recommended by our customers.

Let's explore some phrases on how we might advise a customer on choice.

This product offers great value for its price.

If you're looking for durability, this would be an excellent choice.

Based on your needs, I'd recommend this one.

This model has excellent reviews from other customers.

for your specific requirements, I think this option would work best.

Handling price negotiations can be very tricky. Here's some phrases to make it a

tricky. Here's some phrases to make it a lot easier.

I understand your budget concerns. Let's see what we can work out.

I might be able to offer you a discount on this item.

If you purchase more than one, I can offer you a special deal.

This is the best price we can offer for this quality.

We can consider a price adjustment if you're buying in bulk.

Let's move on to phrases you can use when closing the sale.

Would you like to proceed with this item?

Is there anything else you would like to add to your purchase?

I can have this wrapped up for you if you're ready.

Boost your sales by learning how to suggest additional products and services

suggest additional products and services effectively.

This product pairs well with the one you're purchasing.

We also have a special offer on this related item.

Would you be interested in an extended warranty?

Many customers who bought this also purchase this accessory.

you might want to consider this additional feature.

Our next topic is handling objections. Here you can equip yourself with phrases

Here you can equip yourself with phrases that address customer concerns and turn

that address customer concerns and turn objections into opportunities.

I understand your concern. Let me explain why this product is worth the

explain why this product is worth the price.

this model might be a better fit for your needs.

Let me show you a different option that might be more suitable.

We have a satisfaction guarantee. If you're not happy with your purchase,

I can assure you this is a quality product.

Let's move on. Handle difficult situations with grace using these

situations with grace using these phrases tailored for managing tricky

phrases tailored for managing tricky customers.

I apologize for any inconvenience. Let me see how I can help.

I understand you're upset. Let's find a solution together.

I'm here to help. What can I do to resolve this issue?

Let me get my manager to assist with this situation.

I appreciate your patience. I'll make sure this is handled properly.

Next up, learn the best phrases for processing refunds and returns while

processing refunds and returns while maintaining customer satisfaction.

I'm sorry this didn't meet your expectations. Let's process your refund.

expectations. Let's process your refund. Would

you like to exchange this for something else?

Let me check out our return policy and assist you.

We can issue a refund to your original payment method.

payment method. Our

Our next batch of phrases will help you

next batch of phrases will help you manage phone inquiries professionally,

manage phone inquiries professionally, ensuring a smooth experience for

ensuring a smooth experience for customers.

Thank you for calling the clothing store. How can I assist you?

Let me check that information for you. Can you please hold for a moment?

I can answer any questions you have about our products.

Would you like me to place this item on hold for you?

I'll make sure that we have it in stock before you come in.

In our next topic, you can get equipped with essential phrases for taking

with essential phrases for taking bookings and managing appointments over

bookings and managing appointments over the phone.

Thank you for calling. How can I help you with your booking today?

Can I confirm the date and time for your appointment?

Let me check our schedule and find the best time for you.

Would you like a reminder call or email for your appointment?

I've booked your appointment. See you then.

then. Our

Our next batch of phrases will help you

next batch of phrases will help you ensure seamless communication for

ensure seamless communication for efficiently transferring calls to the

efficiently transferring calls to the right department.

Let me connect you with the right department.

I'm transferring you to our specialist. Please hold.

I'll make sure you're connected with someone who can help.

In our next topic, thanking the customer, I'll show you how to express

customer, I'll show you how to express your gratitude and leave a positive,

your gratitude and leave a positive, lasting impression with some simple yet

lasting impression with some simple yet powerful thank you phrases.

We appreciate your business. Have a great day.

Thank you for your purchase. We hope to see you again soon.

Keep your customers happy and loyal by mastering these phrases for excellent

mastering these phrases for excellent after sales service.

How has your purchase been working out for you?

Is there anything else we can assist you with?

If you have any issues, please don't hesitate to contact us.

We offer support services if you need any help with your product.

Thank you for your feedback. It helps us improve our service.

Earlier in the lesson, we covered some phrases relating to refunds. In our next

phrases relating to refunds. In our next topic, we'll be navigating challenging

topic, we'll be navigating challenging refund situations with phrases that aim

refund situations with phrases that aim to resolve the issues amicably.

I understand you're not happy with the product. Let's find a solution.

I apologize for the inconvenience. Let me see what we can do.

We can offer store credit if that works better for you.

I'll need to check with my manager on this refund.

We value your satisfaction and I'll make sure we address this properly.

With our next set of phrases, you'll be able to advise your customers on great

able to advise your customers on great product care to make sure their products

product care to make sure their products and purchases last longer for them.

and purchases last longer for them. To keep this product in the best

To keep this product in the best condition, I recommend using this care

condition, I recommend using this care product.

This item requires special handling. Let me show you how.

You can extend the life of this product by following these steps.

We offer a maintenance service for this product.

Here are some tips to help you get the most out of your purchase.

Stay connected with your customers by using the next set of phrases to follow

using the next set of phrases to follow up on orders and ensure satisfaction.

I'm calling to update you on your order status.

Your order is ready for pickup. When would you like to collect it?

We've shipped your order and it should arrive by Friday.

I'm following up to ensure you received your order.

If you have any questions about your order, feel free to reach out.

Encouraging customers to return with the next set of phrases help promote loyalty

next set of phrases help promote loyalty and repeat business.

We have a special offer for returning customers.

You're eligible for a loyalty discount on your next purchase.

Thank you for your continued business. We appreciate it.

We'd love to see you back soon. Here's a coupon for your next visit.

Join our rewards program and enjoy exclusive benefits.

In our final topic, learn how to respond to price inquiries with confidence using

to price inquiries with confidence using these essential phrases.

We offer price matching with our competitors.

I can provide a quote if you're looking to purchase multiple items.

Our prices are competitive and we offer excellent value.

A great sales professional is confident, empathetic, and knowledgeable. They know

empathetic, and knowledgeable. They know how to connect with customers, provide

how to connect with customers, provide tailor advice, and handle challenges

tailor advice, and handle challenges with grace. By practicing these 100

with grace. By practicing these 100 essential English phrases for sales,

essential English phrases for sales, you'll become great at greeting

you'll become great at greeting customers, advising them on choices,

customers, advising them on choices, handling tricky situations, and

handling tricky situations, and following up on orders. All of the

following up on orders. All of the phrases will help you communicate more

phrases will help you communicate more effectively and professionally. If

effectively and professionally. If you've enjoyed this lesson, make sure to

you've enjoyed this lesson, make sure to like, comment, subscribe, and share with

like, comment, subscribe, and share with a friend.

[Music] In this lesson, we'll be learning

In this lesson, we'll be learning effective communication for call center

effective communication for call center agents. In today's fast-paced customer

agents. In today's fast-paced customer service environment, the ability to

service environment, the ability to communicate clearly and efficiently is

communicate clearly and efficiently is essential. Whether you're handling a

essential. Whether you're handling a customer's first inquiry, resolving a

customer's first inquiry, resolving a technical issue, or managing a

technical issue, or managing a complaint, the right words can make all

complaint, the right words can make all the difference. In this lesson, we'll

the difference. In this lesson, we'll cover 100 essential phrases that every

cover 100 essential phrases that every call center professional should have in

call center professional should have in their toolkit. These phrases are grouped

their toolkit. These phrases are grouped into common topics and scenarios you'll

into common topics and scenarios you'll encounter daily, from greeting customers

encounter daily, from greeting customers to providing technical support and

to providing technical support and handling complaints. By mastering these

handling complaints. By mastering these phrases, you'll be better equipped to

phrases, you'll be better equipped to provide exceptional service, build

provide exceptional service, build strong customer relationships, and

strong customer relationships, and handle a wide range of situations with

handle a wide range of situations with confidence and professionalism.

confidence and professionalism. Our first topic is greeting and

Our first topic is greeting and introduction.

Good morning. This is Jair from Learning English Pro. How can I assist you today?

Thank you for calling Learning English Pro. My name is J. How can I help you?

Hello, this is J from Learning English Pro. What can I do for you today?

Hi, you've reached Learning English Pro. How may I assist you?

How may I assist you? [Music]

[Music] Hi, you've reached Learning English Pro.

Hi, you've reached Learning English Pro. How may I assist you?

Welcome to Learning English Pro. My name is J. How can I assist you today?

Thank you for calling Learning English Pro. How may I help you today?

Hello and thank you for calling Learning English Pro. This is J. How can I

English Pro. This is J. How can I assist?

Hello and thank you for calling Learning English Pro. This is Jair. How can I

English Pro. This is Jair. How can I assist?

Good afternoon. Thank you for contacting Learning English Pro. How may I help you

Learning English Pro. How may I help you today?

Good afternoon. Thank you for contacting Learning English Pro. How may I help you

Learning English Pro. How may I help you today?

Thank you for calling Learning English Pro. My name is J. How can I assist you

Pro. My name is J. How can I assist you today?

Thank you for calling Learning English Pro. My name is J. How can I assist you

Pro. My name is J. How can I assist you today?

Hi, this is J from Learning English Pro. How can I be of service to you today?

So, lots of phrases there for greeting and introducing yourself and your

and introducing yourself and your company to a potential customer. Let's

company to a potential customer. Let's move on to phrases on how we can

move on to phrases on how we can identify their customer and discover

identify their customer and discover what their needs might be.

Can I have your name and account number, please?

What seems to be the problem you're experiencing?

Can you please provide more details about your issue?

Could you please describe the issue you're facing?

Let's start with your name and the nature of your call.

How can I assist you with your account today?

Can you give me a bit more information about the problem?

What specific issue are you having with our service?

What specific issue are you having with our product?

Very good. Let's move on to our next topic which is confirming and verifying

topic which is confirming and verifying information.

information. Let me verify your details please.

Can you confirm your address and phone number for me?

May I have your email for verification purposes?

I'll need to verify some information before we proceed.

Can you please confirm your date of birth?

I need to verify your identity. Can you provide your account number?

Please confirm the last four digits of your social security number.

Could you spell your last name for me, please?

please? Could you spell your last name for me,

Could you spell your last name for me, please?

Can you confirm the last transaction on your account?

Let me check our records to verify your account details.

Wonderful. You're doing great. It's time for our next topic. listening and having

for our next topic. listening and having empathy for customers.

I understand your frustration. Let me see how I can help.

I'm sorry to hear that you're experiencing this issue.

I can understand how this might be frustrating for you.

Thank you for bringing this to our attention.

I apologize for any inconvenience this may have caused.

I appreciate your patience as we work through this.

through this. I'm here to help and I will do my best

I'm here to help and I will do my best to resolve this for you.

I understand your concern. Let's see what we can do.

I'm sorry that you're facing this issue. Let's work on fixing it.

Thank you for your understanding as we resolve this matter.

So, some very handy phrases there for dealing with people who are annoyed. For

dealing with people who are annoyed. For our next topic, let's look at phrases

our next topic, let's look at phrases relating to providing solutions and

relating to providing solutions and assistance to customers. Here's

assistance to customers. Here's what we can do to resolve your issue.

Here's what we can do to resolve your issue.

Let me walk you through the steps to fix this.

We can offer you a replacement or refund.

I will escalate this issue with our technical team.

I'll make sure this gets resolved as soon as possible.

Let me guide you through the process to resolve this.

We can schedule a technician to visit your location.

I will update your account with the necessary changes.

Let me provide you with some troubleshooting steps.

Let's take a look at some phrases relating to handling complaints.

I'm sorry you're not satisfied with our service.

I apologize for any inconvenience this may have caused you.

I'll do my best to resolve this issue for you.

We value your feedback and we'll use it to improve our services.

Thank you for bringing this to our attention.

I can understand why you're upset. Let's find a solution.

I will personally ensure this is taken care of.

I'll escalate your complaint to our management team.

I apologize for any trouble you've experienced.

In our next section, explaining policies and procedures, our list of phrases is

and procedures, our list of phrases is something that you can use to integrate

something that you can use to integrate them with your company's specific

them with your company's specific policies and procedures.

So, let's take a look at the first phrase. Our policy states that.

phrase. Our policy states that. So, I'll give you an example for this

So, I'll give you an example for this first phrase. Our policy states that

first phrase. Our policy states that returns must be made within 30 days of

returns must be made within 30 days of purchase.

So, I've used this phrase to communicate a particular rule to a customer.

a particular rule to a customer. So, for the next phrases, why not try

So, for the next phrases, why not try integrating some of your own company's

integrating some of your own company's policies and procedures with each phrase

This is the standard procedure for This is the standard procedure for

I can clarify our policy on that for you.

This is what we'll need to do to resolve this.

I hope you're enjoying this lesson so far. Our next topic is technical

far. Our next topic is technical support.

Can you describe the error message you're seeing?

I'll guide you through the troubleshooting steps.

Let's check your internet connection first.

Can you confirm if the device is plugged in?

Please follow these steps to resolve the issue.

I'll connect you with our technical support team.

support team. I'll connect you with our technical

I'll connect you with our technical support team.

Can you tell me more about the problem you're experiencing?

We are already at our ninth topic, upselling and cross-selling. This is

upselling and cross-selling. This is where you can use some of your sales

where you can use some of your sales expertise with our English phrases.

I noticed you might benefit from our premium service.

Did you know we have a special offer on English lessons?

We have a new feature that you might like.

I'd recommend our English videos for your needs.

We have a bundle deal that could save you money.

Would you like to upgrade to our premium package?

You might find our English lessons useful.

Let me tell you about our latest promotion.

Have you heard about our new English master class?

Coming up is our final topic, end of call and followup. And coming up after

call and followup. And coming up after that is my master class in business

that is my master class in business English. So make sure to stay tuned.

Is there anything else I can assist you with today?

Thank you for calling Learning English Pro. Have a great day.

If you have any more questions, feel free to call us back.

I'm glad we could resolve your issue today.

Please don't hesitate to reach out if you need further assistance.

Thank you for your patience and understanding.

Have a wonderful day and thank you for choosing Learning English Pro.

I'll follow up with you to ensure everything is resolved.

We appreciate your business. Thank you. We appreciate your business. Thank you.

Goodbye and thank you for calling Learning English Pro.

Well done for sticking out throughout the entire lesson and learning 100 new

the entire lesson and learning 100 new phrases for a call center. I wish you

phrases for a call center. I wish you the very best in your future employment.

the very best in your future employment. [Music]

[Music] And today we're diving back into the

And today we're diving back into the world of business English and we'll

world of business English and we'll cover 100 essential phrases specifically

cover 100 essential phrases specifically tailored for customer service

tailored for customer service professionals.

professionals. Customer service can be incredibly

Customer service can be incredibly challenging, especially when dealing

challenging, especially when dealing with tricky situations like handling

with tricky situations like handling complaints, understanding angry

complaints, understanding angry customers, or even delivering bad news.

customers, or even delivering bad news. This lesson is designed to equip you

This lesson is designed to equip you with the precise language and phrases

with the precise language and phrases you need to navigate these difficult

you need to navigate these difficult scenarios confidently and

scenarios confidently and professionally.

professionally. In my comprehensive lesson, we'll cover

In my comprehensive lesson, we'll cover difficult scenarios like cold calling,

difficult scenarios like cold calling, understanding an angry customer,

understanding an angry customer, apologizing for a big mistake, handling

apologizing for a big mistake, handling complaints, and calming the situation.

complaints, and calming the situation. I'll even cover polite phrases for

I'll even cover polite phrases for dealing with rude customers. And how

dealing with rude customers. And how about if you have to say no to a

about if you have to say no to a customer and deny them a product or

customer and deny them a product or service? There are lots of topics to

service? There are lots of topics to cover and even more phrases, so get

cover and even more phrases, so get ready to really boost your English

ready to really boost your English proficiency. Our first topic is cold

proficiency. Our first topic is cold calling and introducing yourself to

calling and introducing yourself to customers.

customers. Cold calling is the term we use for

Cold calling is the term we use for reaching out to potential customers who

reaching out to potential customers who haven't previously expressed interest in

haven't previously expressed interest in your product or service. Making a good

your product or service. Making a good first impression is crucial. Let's

first impression is crucial. Let's explore some key phrases to introduce

explore some key phrases to introduce yourself and your company effectively.

Good morning. This is Jair from Learning English Pro. How are you today?

Hello, I'm Jair calling from Learning English Pro.

Hi, this is J from Learning English Pro. Do you have a moment to talk?

Good afternoon. My name is J and I'm calling on behalf of Learning English

calling on behalf of Learning English Pro.

Good afternoon. My name is J and I'm calling on behalf of Learning English

calling on behalf of Learning English Pro.

Hello, this is Jair from Learning English Pro. How are you doing today?

Hello, this is J from Learning English Pro. How are you doing today?

Hi, I'm J from Learning English Pro. I wanted to speak with you about English

wanted to speak with you about English lessons.

Hi, I'm J from Learning English Pro. I wanted to speak with you about English

wanted to speak with you about English lessons.

Good day. My name is J and I'm reaching out from Learning English Pro.

Hello, this is Jair calling from Learning English Pro. Is now a good time

Learning English Pro. Is now a good time to talk?

Hello, this is Jair calling from Learning English Pro. Is now a good time

Learning English Pro. Is now a good time to talk?

Good morning, I'm J from Learning English Pro. Can I take a few minutes of

English Pro. Can I take a few minutes of your time?

Good morning. I'm J from Learning English Pro. Can I take a few minutes of

English Pro. Can I take a few minutes of your time?

Hi, I'm J with Learning English Pro. I wanted to discuss how we can help your

wanted to discuss how we can help your business.

Hi, I'm J with Learning English Pro. I wanted to discuss how we can help your

wanted to discuss how we can help your business.

business. Let's move on to our next topic, which

Let's move on to our next topic, which is understanding an angry customer.

is understanding an angry customer. Dealing with angry customers requires

Dealing with angry customers requires empathy and patience. Here are some

empathy and patience. Here are some essential phrases to help you understand

essential phrases to help you understand and calm things down.

I understand you're upset and I'm here to help.

I apologize for any inconvenience caused.

Could you tell me more about what happened?

I'm sorry for any trouble you've experienced.

Please explain the issue so I can assist you better.

I'm here to listen and help resolve this for you.

Up next, our topic is apologizing for a big mistake. When significant mistakes

big mistake. When significant mistakes happen, sincere apologies are a must.

happen, sincere apologies are a must. These phrases will help you convey your

These phrases will help you convey your regret and take responsibility.

This was entirely our fault and I'm very sorry.

We regret the inconvenience this has caused.

I understand this is very frustrating and I apologize.

I'm sorry for the significant inconvenience.

We apologize for any trouble this has caused.

This was a serious oversight on our part.

I assure you we are addressing this issue immediately.

Let's take a break from dealing with these tricky situations and focus on our

these tricky situations and focus on our next topic. Going above and beyond.

next topic. Going above and beyond. Being a customer service superstar.

Being a customer service superstar. Exceeding customer expectations can turn

Exceeding customer expectations can turn a negative experience into a positive

a negative experience into a positive one. Let's learn how to go above and

one. Let's learn how to go above and beyond with the next set of phrases.

I'm here to ensure you have the best experience possible.

Let me take care of that for you right away.

I'll personally handle this issue for you.

I will make sure this is resolved quickly.

quickly. I will make sure this is resolved

I will make sure this is resolved quickly.

Let me see how I can exceed your expectations.

I'll make sure you're completely satisfied.

I'll provide you with a special offer for the inconvenience.

I'm committed to making this right for you.

Our next topic is handling complaints and calming the situation.

and calming the situation. Handling complaints effectively can

Handling complaints effectively can diffuse tension and resolve issues. Here

diffuse tension and resolve issues. Here are key phrases to calm and reassure

are key phrases to calm and reassure your customers.

I'm sorry to hear that you're facing this issue.

Let me see how I can make this right for you.

you. I understand your frustration and I

I understand your frustration and I apologize.

We are sorry for any inconvenience caused.

Please accept our apologies for this situation.

We apologize for the trouble you've experienced.

Let's see what we can do to solve this problem.

Maintaining professionalism with rude customers is essential. In our sixth

customers is essential. In our sixth topic, polite phrases for dealing with

topic, polite phrases for dealing with rude customers, we will use polite

rude customers, we will use polite phrases to handle challenging

phrases to handle challenging interactions gracefully.

I understand your frustration and I'm here to help.

I appreciate your patience as we work through this.

Let's work together to resolve this issue.

I apologize if there has been any inconvenience.

Could you please explain the issue in detail?

detail? Could

Could you please explain the issue in detail?

you please explain the issue in detail? Thank you for bringing this to our

Thank you for bringing this to our attention.

I'm doing my best to help resolve this for you.

for you. I appreciate your understanding.

Our next topic is how to deny a customer a service or product. Saying no to a

a service or product. Saying no to a customer can be difficult. These phrases

customer can be difficult. These phrases will help you deny requests politely and

will help you deny requests politely and professionally.

Unfortunately, we're unable to fulfill your request at this time.

I'm sorry, but that service is not available.

We apologize, but we cannot provide that product.

Due to company policy, we are unable to offer this service.

Regrettably, we don't have the capacity to accommodate your request.

I understand your need, but we cannot fulfill it currently.

I apologize, but this is not something we can do.

I'm sorry, but we cannot provide this at the moment.

Unfortunately, this request is outside of our policy.

We are unable to offer that product right now.

We are unable to offer that service right now.

Our next topic is explaining bad news to customers.

customers. Delivering bad news is never easy, but

Delivering bad news is never easy, but with our next set of phrases, you will

with our next set of phrases, you will be able to communicate unfortunate

be able to communicate unfortunate information with empathy and clarity.

I regret to inform you that there has been an issue.

Unfortunately, we have encountered a problem.

I'm sorry to say that there will be a delay.

We regret to inform you that we cannot proceed as planned.

proceed as planned. I apologize but there has been an error.

I apologize but there has been an error. Unfortunately, we are unable to complete

Unfortunately, we are unable to complete your request.

We have identified an issue and are working to resolve it.

We apologize for any inconvenience caused by this news.

Unfortunately, we must inform you of this problem.

second last topic is follow-up and confirmation.

confirmation. Following up and confirming details

Following up and confirming details shows customers you care. Use these

shows customers you care. Use these phrases to ensure clear and continuous

phrases to ensure clear and continuous communication.

Can I confirm your details for followup? I'll send you a confirmation email

I'll send you a confirmation email shortly.

Please let us know if the issue persists.

I'll check back with you to ensure everything is resolved.

Is it okay if I contact you for further updates?

I'll make sure to follow up on this matter.

We'll confirm once the issue is resolved.

Ending a customer service interaction on a positive note is important. In our

a positive note is important. In our final topic, closing the interaction.

final topic, closing the interaction. These phrases will help you close your

These phrases will help you close your conversations professionally.

Have a great day. Thank you for choosing Learning English

Thank you for choosing Learning English Pro.

Pro. We appreciate your business.

We appreciate your business. Don't hesitate to contact us again.

We look forward to serving you again. Thank you and goodbye.

Have a wonderful day ahead. Thank you for joining me on this English

Thank you for joining me on this English master class on essential customer

master class on essential customer service phrases. I hope you found them

service phrases. I hope you found them helpful and feel more confident handling

helpful and feel more confident handling various customer interactions. Remember,

various customer interactions. Remember, practice makes perfect. Keep using these

practice makes perfect. Keep using these phrases to enhance your communication

phrases to enhance your communication skills.

[Music] In today's lesson, we'll cover 100

In today's lesson, we'll cover 100 essential English phrases for flight

essential English phrases for flight attendants. Whether you're working in

attendants. Whether you're working in the cabin or on the ground, these

the cabin or on the ground, these phrases will help you communicate

phrases will help you communicate confidently with passengers in English.

confidently with passengers in English. Let's begin with phrases. flight

Let's begin with phrases. flight attendants use when welcoming passengers

attendants use when welcoming passengers and helping them on board.

Good morning. Welcome aboard. Good afternoon. Welcome aboard.

Good afternoon. Welcome aboard. This phrase is a polite and professional

This phrase is a polite and professional way to greet passengers.

way to greet passengers. May I see your boarding pass, please?

May I see your boarding pass, please? We can use this question to verify the

We can use this question to verify the passenger seating assignment.

passenger seating assignment. Your seat is located in row 15 on the

Your seat is located in row 15 on the right hand side.

right hand side. Here we are providing clear directions

Here we are providing clear directions to the passenger seat.

Please place your carry-on luggage in the overhead bin or under the seat in

the overhead bin or under the seat in front of you.

front of you. These are standard instructions for

These are standard instructions for storing luggage.

Please let me know if you need any assistance.

assistance. It's important to offer help to

It's important to offer help to passengers during the boarding process.

Is this your first time flying with us? This question is a great conversation

This question is a great conversation starter with passengers.

I'll help you find your seat. You can use this statement to offer assistance

use this statement to offer assistance to passengers who are struggling to find

to passengers who are struggling to find their seat.

Please be careful when placing your bag in the overhead compartment.

in the overhead compartment. We can use this statement as a friendly

We can use this statement as a friendly reminder to prevent injury.

Let me assist you with that. With this statement, you're offering to

With this statement, you're offering to help a passenger struggling with luggage

help a passenger struggling with luggage or seating.

Enjoy your flight. This is a positive sendoff once the

This is a positive sendoff once the passenger is seated.

Next, let's move on to essential safety instructions that flight attendants give

instructions that flight attendants give to passengers before takeoff.

to passengers before takeoff. Please fasten your seat belt and make

Please fasten your seat belt and make sure it is securely tightened.

Ensure that your seat is in the upright position.

position. Please switch your electronic devices to

Please switch your electronic devices to airplane mode.

In case of an emergency, oxygen masks will drop from the panel above you.

Place the mask over your nose and mouth and breathe normally.

and breathe normally. Please review the safety information

Please review the safety information card located in the seat pocket in front

card located in the seat pocket in front of you.

In the event of an evacuation, follow the floor lighting to the nearest exit.

Life vests are located under your seat. Please stow your tray tables and return

Please stow your tray tables and return your seat back to the upright position.

Thank you for your attention. Enjoy your flight.

flight. Once the flight is in the air, here are

Once the flight is in the air, here are the key phrases you'll use during

the key phrases you'll use during in-flight service.

What would you like to drink? A simple question to offer beverage

A simple question to offer beverage options.

Would you prefer tea, coffee, or water? With this question, you're giving

With this question, you're giving specific choices to passengers.

I'll be back with your drink shortly. With this statement, you're letting the

With this statement, you're letting the passenger know the request is being

passenger know the request is being handled.

handled. I'll bring you a blanket right away.

I'll bring you a blanket right away. This statement is suitable if you're

This statement is suitable if you're offering comfort items like blankets or

offering comfort items like blankets or pillows.

pillows. Please let me know if you need anything

Please let me know if you need anything else.

else. With this statement, you're offering

With this statement, you're offering continued assistance during the flight.

continued assistance during the flight. We'll be serving lunch in about 30

We'll be serving lunch in about 30 minutes.

minutes. We'll be serving dinner in about 30

We'll be serving dinner in about 30 minutes.

I'm sorry, we're out of that option. May I offer you something else?

I offer you something else? With this sentence, you're politely

With this sentence, you're politely explaining that a selection is

explaining that a selection is unavailable for the passenger.

unavailable for the passenger. Is there anything else I can get for

Is there anything else I can get for you?

you? Would you like to purchase duty-free

Would you like to purchase duty-free items?

Flight attendants also play a key role in ensuring passenger comfort and safety

in ensuring passenger comfort and safety throughout the flight. Here are some

throughout the flight. Here are some phrases for these situations.

Please remain seated while the seat belt sign is on.

sign is on. This is a polite way to remind

This is a polite way to remind passengers to stay seated.

passengers to stay seated. May I adjust your seat for you?

May I adjust your seat for you? With this question, you're offering

With this question, you're offering assistance to a passenger who may be

assistance to a passenger who may be having trouble with their seat.

having trouble with their seat. Please keep your seatelt fastened even

Please keep your seatelt fastened even when the seat belt sign is off.

when the seat belt sign is off. This is a crucial safety reminder for

This is a crucial safety reminder for mid-flight.

Can I help you with your seat belt? With this question, you're offering

With this question, you're offering assistance to passengers who may need

assistance to passengers who may need help with their seat belt.

help with their seat belt. Please be careful when opening the

Please be careful when opening the overhead compartments as items may have

overhead compartments as items may have shifted during the flight. With this

shifted during the flight. With this statement, you're warning about the

statement, you're warning about the possibility of items falling from the

possibility of items falling from the overhead compartments.

overhead compartments. I'll bring you an extra pillow to make

I'll bring you an extra pillow to make you more comfortable.

Would you like me to dim the lights for you?

you? Please let me know if you are feeling

Please let me know if you are feeling unwell.

We're experiencing a little turbulence. Please remain seated.

Please remain seated. We have medical equipment on board if

We have medical equipment on board if you need any assistance.

Flight attendants often need to address passenger concerns or problems. These

passenger concerns or problems. These phrases will help you handle such

phrases will help you handle such situations politely and professionally.

situations politely and professionally. I'm sorry for the inconvenience. Let me

I'm sorry for the inconvenience. Let me see how I can assist you.

see how I can assist you. This is a polite way to acknowledge an

This is a polite way to acknowledge an issue and offer help.

issue and offer help. Could you please lower your voice? We

Could you please lower your voice? We have other passengers resting

have other passengers resting here. We are asking passengers to keep

here. We are asking passengers to keep noise levels down.

noise levels down. We're currently experiencing a delay. We

We're currently experiencing a delay. We appreciate your patience.

appreciate your patience. This is a nice way to inform passengers

This is a nice way to inform passengers about delays.

about delays. I understand your concern. Let me find a

I understand your concern. Let me find a solution for you. Here we are

solution for you. Here we are acknowledging a passenger's problem and

acknowledging a passenger's problem and offering a solution.

offering a solution. Would you like me to contact the ground

Would you like me to contact the ground crew for further assistance

crew for further assistance with this question? You're offering to

with this question? You're offering to escalate the issue to the ground team.

escalate the issue to the ground team. I apologize for the inconvenience. We're

I apologize for the inconvenience. We're doing our best to resolve it.

doing our best to resolve it. This is a good way to apologize when

This is a good way to apologize when things don't go as planned.

things don't go as planned. Please give me a moment and I'll check

Please give me a moment and I'll check with the captain.

with the captain. If it's a serious issue, this could be a

If it's a serious issue, this could be a way to promise to find out more

way to promise to find out more information for the passenger.

information for the passenger. I'm afraid we don't have that available,

I'm afraid we don't have that available, but let me offer you an alternative.

but let me offer you an alternative. This is a way of politely explaining

This is a way of politely explaining that a request cannot be met.

that a request cannot be met. We're working on it right now. Thank you

We're working on it right now. Thank you for your patience.

for your patience. Here we are keeping passengers updated

Here we are keeping passengers updated on issues.

on issues. Let me check the availability and I'll

Let me check the availability and I'll get back to you shortly.

get back to you shortly. With this statement, we're letting

With this statement, we're letting passengers know you'll follow up with

passengers know you'll follow up with them soon.

them soon. In-flight medical emergencies are rare

In-flight medical emergencies are rare but critical. These phrases will help

but critical. These phrases will help you handle those situations with

you handle those situations with professionalism and care.

Is there a doctor or medical professional on board?

professional on board? You can use this for calling for medical

You can use this for calling for medical assistance from passengers.

assistance from passengers. Please remain calm. We are getting help.

Please remain calm. We are getting help. This is a way to reassure an ill

This is a way to reassure an ill passenger during a medical emergency.

passenger during a medical emergency. Do you have any allergies to

Do you have any allergies to medications?

medications? This is an important question to ask

This is an important question to ask before administering any medication to a

before administering any medication to a passenger.

passenger. We have medical equipment on board. Let

We have medical equipment on board. Let me assist you.

me assist you. Here we are offering the use of

Here we are offering the use of available medical tools.

available medical tools. We are contacting ground medical

We are contacting ground medical services for advice.

services for advice. And here we're letting the passenger

And here we're letting the passenger know that external help is being

know that external help is being consulted.

consulted. Would you like to lie down in the crew

Would you like to lie down in the crew area until we land?

area until we land? And here we're offering a space for the

And here we're offering a space for the passenger to rest if feeling unwell.

passenger to rest if feeling unwell. Can you describe your symptoms for me?

Can you describe your symptoms for me? We can use this question to gather

We can use this question to gather information to assess the severity of

information to assess the severity of the situation.

the situation. I'll bring you water and check on you

I'll bring you water and check on you regularly.

regularly. This is a nice way to offer basic

This is a nice way to offer basic assistance and care.

assistance and care. We have a medical kit on board and I'll

We have a medical kit on board and I'll get it right away. Here we have another

get it right away. Here we have another way to inform the passenger of medical

way to inform the passenger of medical supplies on the aircraft.

We're diverting the flight to the nearest airport for medical assistance.

nearest airport for medical assistance. You can use this statement to inform

You can use this statement to inform other passengers of a diversion due to a

other passengers of a diversion due to a medical emergency on the flight.

Handling passenger complaints and feedback with patience and

feedback with patience and professionalism is essential for flight

professionalism is essential for flight attendants. Here are some key phrases

attendants. Here are some key phrases for dealing with those situations.

I'm sorry to hear that you're unhappy with the service.

with the service. With this statement, you're

With this statement, you're acknowledging the complaint.

acknowledging the complaint. Thank you for bringing this to our

Thank you for bringing this to our attention.

attention. This is a polite response to feedback or

This is a polite response to feedback or complaints.

I understand your frustration. Let me see what I can do to help.

see what I can do to help. This is a nice way to show empathy and

This is a nice way to show empathy and to offer assistance.

to offer assistance. I'll speak with my supervisor and get

I'll speak with my supervisor and get back to you. With this statement, you're

back to you. With this statement, you're letting the passenger know that you're

letting the passenger know that you're escalating the complaint as necessary.

We appreciate your patience while we work to resolve this.

work to resolve this. You can use the statement to encourage

You can use the statement to encourage patience from the passenger.

I'm sorry, but we're unable to fulfill that request.

that request. This is a way to politely deny a request

This is a way to politely deny a request when it's not possible.

when it's not possible. Please let me know if there's anything

Please let me know if there's anything else I can assist you with

else I can assist you with with this phrase. you're offering

with this phrase. you're offering further help after addressing the issue.

Thank you for flying with us and I apologize for the inconvenience.

apologize for the inconvenience. Here we are offering a courteous apology

Here we are offering a courteous apology for any disruption.

for any disruption. I will make a note of your feedback for

I will make a note of your feedback for our team.

our team. Saying this to a passenger reassures

Saying this to a passenger reassures them that their feedback is taken

them that their feedback is taken seriously.

seriously. Would you like me to file a formal

Would you like me to file a formal complaint on your behalf?

complaint on your behalf? This is another way that we can let the

This is another way that we can let the passengers know about escalating the

passengers know about escalating the issue.

issue. After a smooth flight, it's important to

After a smooth flight, it's important to end with polite farewells and

end with polite farewells and instructions. Here are some key phrases

instructions. Here are some key phrases for post-flight communication.

We have now landed at our destination. You can use this phrase to announce the

You can use this phrase to announce the landing.

landing. Please remain seated until the seat belt

Please remain seated until the seat belt sign has been turned off. Here we are

sign has been turned off. Here we are reminding passengers to stay seated

reminding passengers to stay seated after landing.

after landing. We hope you enjoyed your flight with us

We hope you enjoyed your flight with us today.

today. This is a way to offer a warm farewell.

Please check around your seat for any personal belongings before you

personal belongings before you disembark.

disembark. Here we are reminding passengers to

Here we are reminding passengers to gather their belongings before they

gather their belongings before they leave the aircraft.

You can now switch on your electronic devices.

devices. With this statement, you're allowing

With this statement, you're allowing passengers to turn on their mobile

passengers to turn on their mobile phones and other devices after landing.

Thank you for flying with us and we look forward to serving you again.

forward to serving you again. This phrase is a polite closing

This phrase is a polite closing statement.

statement. For those of you with connecting

For those of you with connecting flights, please check the screens for

flights, please check the screens for updated gate information.

updated gate information. With this sentence, we're offering help

With this sentence, we're offering help to passengers with onward connections.

to passengers with onward connections. We appreciate your patience during the

We appreciate your patience during the disembarking process.

If you need assistance finding your way through the terminal, our ground staff

through the terminal, our ground staff will be happy to help. With this

will be happy to help. With this sentence, you're offering additional

sentence, you're offering additional assistance after the flight.

assistance after the flight. Delays and disruptions are sometimes

Delays and disruptions are sometimes unavoidable. These phrases will help you

unavoidable. These phrases will help you manage those situations while keeping

manage those situations while keeping passengers informed.

passengers informed. We're experiencing a delay due to

We're experiencing a delay due to weather conditions.

I apologize for the inconvenience. We're working to resolve the issue as quickly

working to resolve the issue as quickly as possible.

The flight is currently delayed and we expect an update in the next 30 minutes.

expect an update in the next 30 minutes. We will keep you informed as soon as we

We will keep you informed as soon as we have more information.

We're doing everything we can to minimize the delay.

I understand this is frustrating and I appreciate your patience.

We're waiting for clearance from air traffic control to depart.

Unfortunately, we need to wait for the maintenance team to inspect the

maintenance team to inspect the aircraft.

We apologize for the delay and we'll update you as soon as possible.

update you as soon as possible. We've been given clearance to take off

We've been given clearance to take off and we'll be on our way shortly.

Flight attendants play a crucial role in assisting passengers with special needs.

assisting passengers with special needs. Here are key phrases to ensure their

Here are key phrases to ensure their comfort and safety during the flight.

Do you require any special assistance during the flight?

during the flight? This is a polite way of offering help to

This is a polite way of offering help to passengers with special needs.

passengers with special needs. I'll help you with your wheelchair once

I'll help you with your wheelchair once we land.

we land. Here you're letting the passengers know

Here you're letting the passengers know they will be assisted if they need

they will be assisted if they need mobility help.

mobility help. Please let me know if you need any

Please let me know if you need any additional assistance during the flight.

additional assistance during the flight. We can use this phrase to encourage

We can use this phrase to encourage passengers to ask for help as needed.

passengers to ask for help as needed. We have a designated crew member to

We have a designated crew member to assist you during boarding.

assist you during boarding. This phrase is great if you can assign a

This phrase is great if you can assign a crew member to assist with special

crew member to assist with special needs.

needs. I can help you store your carry-on

I can help you store your carry-on luggage.

luggage. Here we're offering assistance with

Here we're offering assistance with luggage for passengers with limited

luggage for passengers with limited mobility.

Would you like me to check if there's an available aisle seat for easier access?

available aisle seat for easier access? If possible, you can offer to move

If possible, you can offer to move passengers to a more convenient seat if

passengers to a more convenient seat if available.

We have onboard medical equipment if you need anything during the flight.

need anything during the flight. With this statement, you can reassure

With this statement, you can reassure passengers with medical needs.

passengers with medical needs. Can I get you anything else to make you

Can I get you anything else to make you more comfortable.

more comfortable. Ensuring that passengers with special

Ensuring that passengers with special needs are comfortable is a top priority.

needs are comfortable is a top priority. I will assist you with disembarking once

I will assist you with disembarking once the plane has landed.

the plane has landed. Here we are offering help to exit the

Here we are offering help to exit the plane safely.

plane safely. If you need to use the restroom, I'll

If you need to use the restroom, I'll make sure there's clear access.

make sure there's clear access. With this sentence, you're offering

With this sentence, you're offering assistance with restroom accessibility.

assistance with restroom accessibility. And that's the end of our lesson on 100

And that's the end of our lesson on 100 English phrases for flight attendants. I

English phrases for flight attendants. I hope these phrases help you communicate

hope these phrases help you communicate clearly and professionally with

clearly and professionally with passengers throughout your flights.

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Business Communication: 100 Key English Phrases