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☕ "Simon Sinek: Why Leadership Matters – A Barista’s Inspiring Lesson"

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Summary

Core Theme

Exceptional employee engagement and performance are not solely dependent on hiring the "right" people, but rather on leadership's ability to cultivate a supportive and empowering work environment.

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and I one afternoon I went to buy a cup

of coffee and there was a barista by the

name of Noah who was serving me Noah was

fantastic he was friendly and fun and he

was engaging with me and I had so much

fun buying a cup of coffee I actually

think I gave a 100% tip right he was

wonderful so as is my nature I asked

Noah do you like your job and without

skipping a beat Noah says I love my job

and so I followed up I said what is it

that the Four Seasons is doing that

would make you say to me I love my job

and without skipping a beat Noah said

throughout the day managers will walk

past me and ask me how I'm doing if

there's anything that I need to do my

job better he said not just my manager

any manager and then he said something

magical he says I also work at Caesar's

Palace and Caesar at Caesar's Palace the

managers are trying to make sure we're

doing everything right they catch us

when we do things wrong he says when I

go to work there I like to keep my head

under the radar and just get through the

day so I can get my

paycheck he says here at the Four

Seasons I feel I can be myself so we in

leadership are always criticizing the

people we're always saying we got to get

the right people on the bus I've got to

fill my wrong my team I got to get the

right people but the reality is it's not

the people it's the

leadership if we create the right

environment we will get people like Noah

at the Four Seasons if we create the

wrong Environ enironment we will get

people like Noah at Caesar's Palace

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YouTube Transcript:☕ "Simon Sinek: Why Leadership Matters – A Barista’s Inspiring Lesson"