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Introduction to Communication and How it Matters | Saylor Academy | YouTubeToText
YouTube Transcript: Introduction to Communication and How it Matters
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Video Summary
Summary
Core Theme
Effective communication is a fundamental skill that is crucial for achieving success in both professional careers and personal relationships, as it underpins all human interaction and perception.
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hello welcome to this essential course
on communication skills this is
communication skills 101 an introductory
course that will help you achieve
success in your chosen career by helping
you realize what the importance of
communication is and why does it matter
so much in our world today in the
workplace at home in your relationships
at work relationships everywhere indeed
for a productive and successful
career communication is
key this course will help you achieve
effective communication and help you see
success in your chosen career
path first what exactly is
communication communication is nothing
but interaction between people to
exchange information feelings or
emotions when you engage in effective
communication that is communication that
is successful and the message is
transmitted correctly and effectively to
the other person then you can hope to
have success in your career and the
added benefit of productive
relationships productive relationships
you ask but doesn't that involve
personal relationship ships and our personal
personal
lives yes it does but even at work you
do have professional relationships and
for those relationships to be successful
you need to engage in effective
communication that is what helps you
achieve success in your career as
well but you may well ask isn't
communication only at the workplace
isn't that where communication skills matter
matter
and indeed this is an important issue
communication is all pervasive it is
everywhere everything we do involves
communication that is giving and
receiving information we are
communicating all the time everywhere
with everyone at home at school at work
at play think about it when you buy a
ticket at the Metro station don't you
communicate with someone to buy the
ticket ticket when you smile at someone
in a bus aren't you communicating with
that smile when you ignore somebody in
an elevator or don't make eye contact
you're still communicating you're
communicating the fact that you do not
wish to be disturbed that you do not
wish to engage in a conversation with
anyone so as humans we communicate all
the time with everyone in every way by
talking by not talking with our bodies
with our appearance with our our
attitude our Expressions our online
presence sometimes by interrupting
sometimes by not listening sometimes by
listening and sometimes by empathy we
communicate with our emotions with our
hand gestures with our facial
expressions with our body language we
communicate all the
time we communicate face to face over
the telephone when we send emails and
SMS messages
when we post on various social media
sites like Facebook and Linkedin we
communicate when we listen we
communicate when we talk when we present
when we play when we buy when we sell
indeed we communicate all the time the
way we dress eat walk greet others
Express fear love or anger or any other
emotion all this is a part of
communication all these Express who we
are and what is important to us this is
how other people perceive us we
communicate both verbally and
nonverbally through facial expressions
body language hand gestures when we're
listening even through our very
silence given that communication is all
pervasive we cannot stress enough its
value in our personal life and at the
workplace success in your chosen
profession be it banking or customer
services or programming depends on how
well you can communicate with your
clients your colleagues your bosses and
even with
strangers strangers you say how do we
communicate with strangers well think
about it sometimes you're meeting a new
client who indeed is a
stranger sometimes you have to talk to
people as part of the business
relationship over the telephone or via
email you may not know them who are they
they are strangers and you're
communicating with
them so we communicate with people we
know and people we don't know our
promotions salary increases recognition
at work why even the very first step of
Landing a job rest crucially on our
well good communication is extremely
important in the
workplace to put it in a nutshell good
communication equals success in your
career your communication skills are
Central to creating harmonious workplace
environment and this leads to more
self-confidence and job
satisfaction the quality of your
relationship with your boss your
colleagues your customers depends
heavily on your communication skills
whether you get a job whether you retain
your current job whether you get
promoted whether other recognize others
recognize how well you're doing all this
depends on how well you
communicate employers rate communication
skills as the number one criteria for
hiring if you look at
this image you you will see that
employees rate candidates soft skills or
qualities in order of importance here
and the very first quality is the
ability to verbally communicate with
persons inside and outside the
organization so how well you communicate
seems to be the first quality that
employers look at when they're hiring
employees of course other qualifications
are important as well your job and your
your ability to do the job that is
important your proficiency with
computers is important your ability to
obtain and process information is
important but in all of these the most important
important
qualification is your ability to
communicate so this is the number one
Criterion that employers look at can
this employee communicate well should we
hire this person if he or she can
communicate well certainly most
certainly this handout illustrates a
survey of what qualities or skills
employers value most when they make a
decision to hire a candidate and as we
noticed the ability to communicate well
is at the top of their
list on a personal level with good
communication skills you will end up
having fewer conflicts in life you will
be more likable and more influential
people will enjoy your company and will
listen to you this will enable you to
resolve differences amicably and build
trust and respect it will create Harmony
in your life leading to better
relationships with friends and family if
you have good communication skills
people will enjoy being around you they
will listen to you in a nutshell good
communication equals better
relationships you wonder how do I
develop these communication skills if
I'm not born with it how will I learn it
well no one is born with good
communication skills but everyone can
acquire these skills it is not rocket
science it is a skill that can be
acquired by each and every one of us
taking this course will get you started
on the right path but you will need to
use it in your daily life you will have
to use what you you've learned practice
practice and more practice think and
learn from each encounter make it an
integral part of your life learn from
your mistakes what did I do right in
this communication what did I do wrong
what can I do to improve upon
it so by making communication skills an
integral part of your life by learning
from your own experiences and enriching
your own practices rest assured you will
be rewarded for all your efforts by
richer growing personal relationships on
the one hand and a successful thriving
professional career on the
other so what should you do take this
course learn the basic concepts that are
easy to understand and with your own
motivation and practice you will achieve
success in communicating well make
community unting effectively a major
goal of your life think and learn from each
each
encounter you will be richly rewarded
for your efforts and loving and caring
relationships and a successful and
productive career await you so with that
said let us get started on this exciting Journey
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