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Jacqueline Morgan Persuasive Speech 2 | Jacqueline Morgan | YouTubeToText
YouTube Transcript: Jacqueline Morgan Persuasive Speech 2
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Core Theme
In an increasingly algorithmic world, rigid adherence to nonsensical rules harms individuals and erodes human dignity, while the "human override" – an act of empathy and judgment – is crucial for preserving our humanity and can profoundly impact lives.
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I tried to exchange a $30 bag of dog
food at Petco for another $30 bag and
the cashier was like, "That'll be $30
because I used rewards which are
non-refundable, but I was just I was
doing an exchange. I wasn't doing a
refund store policy. Sorry. There's no
way to fix it." She points to the screen
and she's like, "No, it won't let me. I
don't have the authority to do
overrides." Full stop. At that moment,
she wasn't even a person anymore. She
was just like a biological interface, a
meat suit for the software.
So I was like, "Can a manager override
it?" So she waves him over, comes over,
click, click, click, smile. Sorry. It's
kind of a dumb policy. Have a good day.
Why did that start so complicated? It's
because we're living in an algorithmic
age. Today, I want you to show you one,
how forcing yourself to follow
nonsensical rules actually [laughter]
physically hurts you. Two, why the human
override is the only way to protect your
dignity. and three, how one moment of
breaking the script can change a life.
So, it often feels like there are more
benefits to defaulting to rigid policy
enforcement. It's easier, it's safer,
and sometimes feels good. Like, I don't
have a lot of power, but I I definitely
have the power to like not help you. And
the problem is is when you surrender
your judgment to rigid rules, we aren't
actually winning. We're damaging our own
psychology. Psychologists call this
surface acting. Forcing yourself to
stick to a script you know is wrong.
According to research published in the
journal of occupational health
psychology in 2024, this surface acting
is the leading predictor of
cardiovascular strain and emotional
exhaustion. It literally hurts your
heart to act like a machine. A 2024
study in behavioral sciences found that
when um workers are stripped of
decision-making power, it triggers a
state of perceived threat. Your brain
perceives that lack of autonomy as
danger creating constant level panic. A
2024 report by insightful on workplace
stress confirms that this dynamic in a
uh is the primary driver of it doesn't
matter that you are limiting yourself.
That's actually worse. You are
practicing self- eraser. You are
training yourself to be helpless.
So what is the alternative? I'm
[laughter] I'm not asking you to be a
better employee so that I can get my $30
rewards back.
I'm asking you to perform the human
override for your own sake. A 2024 study
from Harvard Business School highlights
that while AI can predict data, it lacks
the theory of mind. It can't understand
empathy or ethical context. Everyone is
scared of AI. They think it's going to
take over yet all of our jobs. But we
are willingly erasing the one advantage
that we have over AI, our humanity. The
machine, it creates an algorithmic cage.
But you have the key. We often say that,
you know, I don't want to I don't just
want a paycheck. I want to feel like I
what I do matters because deep down we
know that shaping this world around you
is the only real power that there is.
Start being human again. And the
interesting thing is is that the most
insignificant thing to you can actually
have a profound effect on someone else.
So for this last story, we are going to
travel to 1994, a world of zero
tolerance. A world where we follow the
algorithm no matter what. Where you get
to picture me as a high school student
with a glorious 1.97 GPA and over 3,800
truencies, the teachers had actually
stopped caring about me and they only
kept tabs on me to see
um if so they had a pool going. They
basically had bet on whether I was going
to die, go to jail, or get pregnant
first. And they they openly were
gambling on this. According to the CDC
2024 summary on school discipline, rigid
zero tolerance policies don't fix
behavior. They are linked to suicide and
hopelessness in students. My file had
some great comments about me. My
favorite one was views education as
completely irrelevant.
There were two days per semester that I
used to go to school and I went to every
class. Guess what it is? Guess what they
were? It's my midterms and my final. And
then I would set the curve out of
defiance because you know what? I didn't
think my education was irrelevant. It
was actually really important to me.
But the ironic thing was is they viewed
my mastery of the subjects as irrelevant because
because
they had a zero tolerance policy for
missing homework assignments. They
didn't care that I was in an unstable
and violent home where my basic needs
weren't being met. I didn't have school
supplies. I didn't have a safe space. I
didn't have a place to do homework.
There was no way I was going to be able
to do that. So no matter what, I was
going to fail that class. No exceptions.
The counseling admin who had to deal
with my steady stream of paperwork
crossing her crossing her desk process.
She she took she paused. She looked at
my information. She made a judgment call.
call.
She performed a human override. She
ignored the try policy and she gave me a
safe haven in her office. She showed me
how to get to get a work permit. She
showed me how to navigate public
transit. And when I was almost 16, she
gave me this pamphlet, the California
High School Proficiency Exam. And then
on my 16th birthday, the very first day
I was eligible, she drove me there to my
exam. So I came back a few years later
and she was, you know, because I to
thank her. I was really grateful. And
she was oddly surprised at how grateful
I was. She was like, "All I did was let
you sit in my office when I knew you
weren't going to go to class." I was
like, "But you gave me all that
information, all the pamphlets." She
goes, "Well, I work in the counseling
office here. That's my job."
I said, "Well, you drove me to the
exam." And she laughed and she goes,
"You are not very hard to impress. Give
it a few more years, you'll learn that
giving somebody a ride, it's actually
not that big of a deal."
So, you know, I actually secretly
entered that faculty pool
when I was there and I tossed a few
dollars in and I put my money on the
death pocket because I honestly I didn't
think I was going to make it out
actually, but
I did and I am alive today
due to what she sums up as.
It was just a reindeer. any decent human
would have done it. And I'm not entirely
sure that's true. So here's my ask not
for your boss, but for you.
The next time someone asks for an
exception or you feel like something is
kind of wrong, pause. Don't just say
computer says no, stop. Ask does this
rule make sense right now? Do an
override. If you can help, help. If you
can bend the rule, bend it.
even if it's difficult or do it to be
rebellious but mostly do it to remind
the world and yourself that you are not
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