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Welcome to my channel. I'm Myra Golden.

If you've ever walked away from a tough

customer call secondguessing yourself,

you're in the right place.

I've trained over two million

professionals from call centers to

health care to financial institutions.

And right here, I'm giving you the tools

I've taught inside Fortune 500s to help

you lead with calm, clarity, and control.

control.

You'll learn how to deescalate difficult

customers, protect your energy, and

shorten handle time without sounding

robotic or losing your humanity. Ready

to stop secondguessing yourself?

Subscribe now to build the confidence to

stay grounded, guide the conversation,

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