This video demonstrates the standard procedure for handling a hotel reservation call from a guest's perspective, showcasing the interaction between a reservation agent and a client.
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[Music] [Applause]
Mabuhay
I am Sydney be brought back from BS ITT
m1b a tourism student of the Lyceum of
the Philippines University of Batangas I [Music]
[Music]
will present to you the process and
handling of reservation call in the
front office in this video I will be the
reservation agent while my partner miss
shiny meet her nanny will be my client
please enjoy yourself as you watched the
whole video thank you good morning a
skeletiger title reservation this is
Sydney speaking how can I help you yes
I'd like to reserve a room pretty please
before I proceed to the reservation
process may I know who is on the line I
am SHINee McCraney
could you spell your first name for me
please sure as H y and y MIP
thank you for that information mr. nanny
may you know which date you would like
to make your reservation I'm planning to
visit today died on 25th until 27th of
April do you have any vacancies yes we
have several rooms available for that
particular days may I know what type of
room is her nanny you would like to stay
do you have any premiere rooms I'm sorry
to inform you miss her nanny but all our
premier rooms have
look on the 25th of April how about a
deluxe room instead we can transfer you
once there's availability ah okay that
is fine perhaps you didn't know that you
have new room rates do you find that
acceptable mr. nanny please stop with
the price I can make a decision for a
deluxe room we have it at six thousand
four hundred five battles mr. nanny per
room per night that's a reasonable price
now as for the room is her nanny do you
prefer smoking or non-smoking
definitely non-smoking I can handle that smell
smell
non-smoking now it's a queen-size bed
okay a clean sunscreen would you prefer
to have a room with a view of Talde if
that type of room is available I would
love to have a tally great
would you like to confirm your
reservation mr. nanny yes I would like
to confirm the reservation can I have
the name of the persons who will be
staying mr. nanny
mr. and mrs. Lummis ok one more second
mr. nanny your reservation is now
verified so all I need to know is your
phone number it's 0 9 to 9 1 0 6 8 1 to
6 let me repeat that
0 9 to 9 1 0 6 8 1 to 6
okay mr. nanny how will the bill be
settled they accept payments via credit right
right
yes mr. nanny now I'll need your credit
card information to reserved a room for
you what type of card is it visa the
number is
nine eight seven six five four three two one
one
and what is the name of the cardholder
shiny McCann Brennan all right mr. nanny
your reservation has been made for the
25th on the 27th of April for a deluxe
room with a queen-size bed and of course
with a view of the lake your bills will
be settled via visa amounting to twelve
thousand eight hundred red petals
check-in is at two o'clock is that
correct mr. nanny yes that's all correct
we wish to inform you about our six
o'clock policy please be advised that
you have to check in not later than 6:00 p.m.
p.m.
otherwise the hotel reserves the right
to give the room to the wait-listed
clients noted thank you for informing me
my pleasure
is there anything I can do for you
Monsieur nanny no thank you
that would be all Thank You mr. nanny
for Kali we'll see you in April have a
open up UOP [Music]
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