This content is a comprehensive guide to acing desktop support interviews, offering a structured approach to common technical, behavioral, and scenario-based questions with expert advice for preparation.
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You found it. You found the right video
to prepare you for your interview that's
coming up. My name is Irvin, also known
as Kobo Man. I have 20 years of
experience in IT. And I promise you,
this video will prepare you step by step
on how to ace this interview. It's not
very complicated. All you have to do is
just have all the information you need
in one place. And this video will have
all of this. It will set your mind at
ease so you don't have to worry about
your interview that's coming up. Once
you go through this and you watch this
possibly multiple times, then you can
relax, get some sleep before you go for
this interview knowing that you are prepared.
Welcome to top 20 desktop support
interview questions and answers. This
guide highlights key desktop support
interview questions covering technical
troubleshooting, system management, and
user support with concise answers to
help you excel in your interview.
basically to help you get a job. If you
like this type of video, please take
time to like, comment, and also check
out the links in the description of the
video to help you prepare for an interview.
interview.
The best way to practice along this
video is to pause after each question
comes up in this video. Say the answers
out loud or in your head so that way you
practice for the interview. I promise
you this is the best way to go about it.
We will start this guide with general
questions. First question is, can you
explain your experience in desktop
support? So, this is something that will
pretty much always come up on any
interview and the answer to that is to
highlight relevant roles, tasks, and
technologies such as troubleshooting
hardware, software issues, installing
operating systems, and supporting end
users. So, talk about all of these
things that you have experience with
that is specific to desktop support roles.
roles.
Question number two, what is the primary
role of desktop support professional? So
to answer this, uh make sure you specify
that desktop support is about ensuring
that end users can effectively use their
workstation by providing troubleshooting
hardware or software issues, setting up
their systems, and providing just
general tech support for those users.
Moving on to technical questions.
Question number three, what steps do you
take when a user's computer won't turn
on? So, this is a simple question which
requires a simple answer. And the answer
is check the power connections and
ensure the power button is working. Test
the power supply with another outlet and
inspect for hardware issues like faulty
power supply or motherboard.
Question number four, how would you
resolve slow running computer?
Answer is to check for background
processes using task manager. You can
also clear temporary files and browser
cache. You can also run malware or virus
scan to ensure that system is updated.
Upgrade hardware like RAM or the hard
drive if necessary.
Question number five. What is the
difference between a workg groupoup and
a domain?
Answer to this is that workg groupoup is
a peer-to-peer network where each
computer manages its own resources.
A domain is a centralized network
managed by a server for user
authentication and resource access.
Question number six, how do you
troubleshoot a printer that isn't working?
working?
To troubleshoot this, check for power
and connectivity. Ensure the printer has
paper and ink or toner.
Restart the print spooler service and
Here are some scenario-based questions.
Question number seven. A user reports
they can't connect to the internet. How
do you troubleshoot this issue? The
answer is check if the device is
connected to Wi-Fi or Ethernet.
Ping a website or an IP to confirm connectivity.
connectivity.
Restart the modem or router and the computer.
computer.
And then lastly, verify network settings
like IP address and DNS configuration.
Question number eight,
how would you handle a situation where
an employee is frustrated due to
persistent issue?
So to answer this, you would say listen
attentively, emphasize, explain the
steps you're taking, and provide regular
updates until the issue is resolved.
Now we have some behavioral questions.
Question number nine, describe a time
when you solved a complex technical issue.
issue.
So to answer this properly, you need to
provide a star response. Basically what
that means, it's a situation, task,
action, and a result focusing on the
tools you've used, steps you took, and
the outcome.
Question number 10, how do you
prioritize multiple support tickets?
To answer this, you need to assess the
impact and urgency of each issue,
addressing high priority tasks first,
and communicate timelines to all users.
Now we have some knowledgebased questions.
questions.
Question number 11. What is Active
Directory and how you use it?
Answer is Active Directory is a
Microsoft service for managing users
access and security across a network.
You can mention tasks like resetting
passwords, creating user accounts, and
managing group policies.
Question number 12.
What is the blue screen of death, also
known as bought and how do you resolve it?
it?
Bod is a critical error caused by
hardware or driver issues. Steps include
noting the error code, booting into the
safe mode, updating or rolling back
drivers, or you can also run hardware
diagnostics to resolve these issues.
By the way, I have a newly released
video on how to troubleshoot blue screen
of death. So, if you want to check that
out, there's a link that just came up on
Question number 13. How do you handle a
virus or a malware infection on a computer?
So to answer this, you need to specify
that the system needs to be isolated
from the network.
You also need to run a full scan with
updated antivirus software. You also
need to remove or quarantine malicious
files. And you also need to educate the
user on safe practices.
Now we have tools and technologies as
part of the questions and answers.
Question number 14.
What remote desktop tools have you used
and how do they help?
Mention tools like team viewer anyesic
remote desktop. explain their role in
remotely accessing and troubleshooting systems.
systems.
Question number 15.
What are common shortcuts and commands
in Windows troubleshooting?
Some examples of this are control shift
+ escape which opens the task manager.
Windows key +R opens run dialogue.
Command line sfc slashcan now checks the
system files
and then lastly IP config
Moving on to some hardware knowledge
interview questions and answers. Number
16. How do you replace a faulty hard
drive in a desktop?
First step is to power off and unplug
the system. Open the case and disconnect
the old hard drive. Install the new
drive. Connect the cables and make sure
it's secured. And then reinstall the
operating system and restore backups.
Question number 17.
What is the difference between
solidstate drive and a hard drive?
SSD is faster, more durable, and uses
flash memory. Hard drive is cheaper with
higher storage capacity but slower.
Here we have some soft skills questions.
Number 18, how do you explain technical
terms to non-technical users?
To answer this, say that you would use
simple language, analogies, and visuals
focusing on how to how the solution
impacts their work.
Question number 19, how do you handle a
situation where you can't resolve an
issue immediately?
The answer is communicate the delay to
the user, escalate the issue if needed,
and provide regular updates.
Now for the last question, this is
technically a performance-driven
question. So for question number 20, how
do you ensure that systems remain secure
and up to date? The answer to this is
you have to emphasize that applying
regular software and OS updates is
important. Monitoring for
vulnerabilities and then enforcing
strong passwords and educate users on
security practices.
Now to ensure that you do well in this
interview, you need to mentally prepare
for these type of questions with
specific examples from your experience
that will help demonstrate your
technical skills and problem solving
abilities. Real examples that you have
in your mind is something you might want
to concentrate on. I wish you best of
luck and I hope you get this job. Please
take time to like and comment on this
video if this video is helpful to you.
Also check out the links on the first
comment that is pinned and also in the
description of this video to help you
further increase your chances of getting
this job. Take care. Have a blessed day. Bye-bye.
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