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RGA toolbox talk interview with Idaho Seamless Gutteres
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back.
Yeah, cool. Go ahead and share and I
might ask some follow-up questions, but
whatever you can provide be great.
Um, I would say the first one I thought
of was me when u I was installing um
hot day. We were putting on some gutter
on a uh open rafter ends. You know,
there's no facial board. So,
we were working. And it's like 100° and
there I found a wasp nest. There's wasp
everywhere. And so um I'm trying to get
that hanger to screw right into that
rafter in. It's hard to line up
sometimes. But uh
right before that I got hit twice by a
wasp. Stung twice. So I was on edge. I'm
trying to put there's wasps flying all
around me. And um so I'm trying to hold
that gutter line it up. And I'm looking
at loss and I screwed I missed it and I
screwed my thumb right to the facasia
board right through all the way through it.
it.
And I was sitting there for a second and
I thought, man, I'm stuck. And uh I had
another guy with me and he was on the
other side of the house. So I just it
didn't hurt that bad until I unscrewed
it and I pulled that out just like a
stuffed pig bleeding everywhere.
So my buddy came around and uh
electrical tape on it.
It was your thumb?
My thumb? Yeah. I still have the scar.
Was it through the bone?
No, I missed the bone, but it just came
out on the side of the the nail right
through the middle. But um we put some
electrical tape on and kept working, but
she's pretty sore for a while.
What's your takeaway from there? I mean,
it sounds like there's a couple things.
You have the insect sting, you have not
paying attention.
Yeah. Um,
you know, honestly, what I would think
about whenever I'm on a ladder is, uh,
if you're not lined up directly and
you're leaning in, you know, you're
reaching, um,
is what part of the problem was cuz I
wasn't like I didn't have my ladders
directly in front of me. So, I'm trying
to hit a couple hangers at the same
time. So, I just you can't line up very
well. I mean, even if we're putting
screws in and you're hanging over, you
get down, it looks like crap, you know?
So, uh, ladder placement, uh, and then
just, you know, being aware of your
surroundings. Yeah. Kill all the wasp
before you get up there. And
was the problem maybe you didn't see the
must nest and because you were reaching
over. Is that what happened?
No, I saw it and we had actually sprayed
some earlier. It's just uh there was a
ton of them and so they hit me twice.
got my attention off. I probably should
have stepped down and took a little
breather, but I kept going and
that's what got me.
So, you got I mean, understandably, you
got stung by a wasp. You're in pain. You
want to just be done with it. So, you
just kept going through that and because
that distraction, you
you
you drilled your the face
shot screwed me right to the wall. Yeah.
Good thing you didn't fall or something.
then you would have been
I had thought about that would ripped
that thumb right off I think but
yeah I know
um I had another story but it's more uh
framan stories I don't know if you're
interested in those well
well
um you must have I mean you guys have
been around a while right yeah
yeah
my brother uh we were set
or something
what's that
do you have any like an install call her
maybe that got her on the job or even if
it's like in the warehouse or something.
Yeah. Yeah. Um
well, we've
we've only had one like workman's comp
claim and it was last year. Our main my
main guy, he uh
I mean it wasn't anything crazy. He just
had his ladder step lladder set up
fiberglass step ladder and uh
he's an animal so he's super efficient
and goes fast but uh was heading up the
ladder by himself head probably 30 35
footer pretty long piece
and uh the ladder just he was on a bunch
of rocks bunch of gravel and rock
underneath him just shifted so before he
knew it feet were above his head and u
hit the ground, busted his shoulder all
up, had to have surgery and everything,
but but the I mean, he got lucky. He was
about an inch from a big brick rock from
hitting his head on it. So, uh but that
took him out. that that took a pretty
big ding on us for it was right there in
the busy season, you know, but
and uh you know, if he was here, I won't
give you his name, but the takeaway I
would say he uh was probably similar,
just a little distracted. He
it wasn't anything of his. He witnessed
some accident, so he had to go be a
witness at this court thing and uh he
was like behind and flustered because of
that, and they weren't paying him, so he
just had to show up. And then anyway, so
he got to the job a little late that day
and so he's trying to make up time, you know,
know,
and uh I would say probably he would say
the same. He was just trying to go too fast.
fast.
So he was rushing a little bit because
he was late to the job. He put his
ladder on something, wasn't
wasn't
Yeah, it just I mean I don't know if we
could have done anything to prevent it.
He just Yeah, that rock shifted once his
weight got up there a little higher and
uh he had been up that same ladder
before getting metal rep prepped and
stuff and it was fine. But okay.
okay.
Yeah. Cool. That one's a little That
sounds very familiar to another toolbox
talk story I have in there where it was
almost the same thing like a rock
shifting with the ladder. Yeah.
Yeah.
And I think it was case it was even
under the soil like they they had no way
of like seeing it. Yeah.
Yeah.
Yeah. And you know, I had a similar
thing happen to me years ago. Uh I
didn't get hurt, but I was going up a
ladder by myself and uh of course a
homeowner standing there watching and uh
it was a little bit of snow on the
ground and it was like December
and I had my ladder sitting on there and
it wasn't very high and I started
heading up and uh that same thing that
ladder just sunk through that little
layer of ice and so I was only a couple
steps up but I came back and I was I
fell back on my butt. Uh, but I kept I
was trying to hold the gutter from
crashing and um Okay.
Okay.
I didn't get hurt, but same situation,
you know,
man. Crazy. Crazy.
Uh, cool. Anything else come to mind?
Uh, car accident maybe on the job. Uh,
um, well, I just had lunch with a buddy
of mine. He owns another rain gutter company
company
and I won't tell you his name, but he
was uh he showed up and has he's been
out with a back injury.
And I asked him what happened and he
says uh he was going to do an estimate
and he reached in the back of the truck
to grab a sample and just locked his
back out. So nothing fun. Just twisted
wrong in the truck and he had to call
the customer from the driveway because
he couldn't even move.
had to tell him I can't come in there.
Um I'll be back next week. But um just
threw his back out, reaching in the
backseat of the truck. Damn.
Damn.
It's like an older guy.
No, not that old. I mean 45ish probably. Yeah.
Yeah.
Yeah. That used to happen to my dad all
the time. And he was like an office worker.
worker.
Oh yeah. That's what gets you. Um, yeah.
yeah.
Yeah, that's about all I got. I mean, I
was with my brother. We were setting
trusses and uh he pulled the nail gun up
by the hose and grabs it and it shot a
16 penny into his knee and
um stuck it to where he was uh bent. He
couldn't straighten it. So, we had to
get a poor cliff out and or backhoe and
take him off of the roof.
Oh my god.
It's not got hurt necessarily, I guess. But
But
that's a crazy one. He He It went
through his knee, so he was just stuck there.
there.
Yeah, he's got a sweet X-ray still. I
think it's on his wall, but big old 16
penny into his knee, bent, so he
couldn't straighten it. Yeah,
Yeah,
I hate that. All right. Yeah.
Yeah.
Well, cool, man. Well, hey, I'll write
these up. I think I got one or two good
talks here. I'll send those along to you
for your review first. Okay.
Okay.
If I don't hear back from you, I'll
assume it's good to post. But if you
want to modify anything or change part
of the story, give me a shout if you
think of a new detail. Okay.
Okay.
And then uh yeah, and then just as a
reminder too, you're a newer member. You
unlock a new series of toolbox talks
every four weeks. Okay.
Okay.
You've been a member for two weeks. You
should have two months worth of those
unlocked. But as you keep your
subscription going, you unlock more and
more series. I currently have I think 54 talks.
talks.
Yeah. Awesome.
55 56 obviously. So yeah, just you know
check back in once a month. You'll see a
new like 10 new toolbox talks every
month for
So that uh I never did ask my guys um
that link that they have to take those courses.
courses. Yeah.
Yeah.
Does that give them access to those
talks too?
It it does. They also unlock them sequentially.
sequentially. Okay.
Okay.
They're kind of designed to be read out
loud in a group setting. Yeah.
Yeah.
So, the the idea is you pull up a talk
that's maybe relevant to the job site
you're going to do that day and then you
give the talk. It's got a real life
story from, you know, a company owner
like yourself who's seen somebody get
hurt doing something like this. It just
makes them aware of what they might be
running into that day. Okay.
Okay.
Yeah. I was just making sure my uh ops
guy apps manager can access those.
Yeah, the newer talks like so I'm on
series six. They're all in a series or
series one through five. Then there's
series six which I'm writing now. The
series six talks are the best because
I've had more time to put them together.
But there's still some really good ones
in the in the earlier series, too. So, okay.
okay.
Yeah. like working on one right now
where actually I'm filing like a freedom
of a foyer request, freedom of
information act request to a city
government nearby where someone died.
Oh man.
System and I'm talking to the detective.
It's going to be a whole
It'll be a nice schoolbox talk, but it
happened recently so I have to wait a
little bit
for the families to kind of settle and
everything. But
yeah, that's crazy.
Yeah, the guy was in a
a lift actually. He hit an electrical line.
line.
He was like electrocuted in the box and
like I guess flailing. Somebody saw it
from like a roof. Oh,
Oh,
he was just frying in the electrical box
and then he like eventually jumped out
of it or bounced out and just Yeah. Ter
terrible accident.
Kind of up.
Oh man. Well, it's good to talk about
that stuff though.
Yeah. The electrical stuff is what I see
most often with fatalities.
Yeah. I don't think I've ever talked to
someone who died from, believe it or
not, a ladder impact yet. Like someone
falling off a ladder. I mean, it
happens, but the electrical stuff is
what seems to get people because they
get shocked, then they fall. Yeah.
Yeah.
It's a different story.
Yeah. Are you planning on uh adding to
that those like courses on install or
anything like that?
If you have ideas, I'm I'm definitely
open to it. Okay.
Okay.
Was there something that came to mind?
Uh, not specifically. I was just curious
if you're gonna keep adding to that like
you're adding to your safety talks.
Yeah, the coursework. The only feedback
I've gotten on that so far is people
want like a Spanish language version of it,
it,
which involves me hiring like a
translator and stuff. So, I just need
more members for that to make sense. But that's
that's
I would like there to be more video
content. I just need to find a local
partner to help produce that.
Okay. Yeah.
Yeah. Other than that, you know, I mean,
I thought about adding a little bit on
like for the sales one, I was thinking
like widowmaker jobs as a a course. Um,
coming out ahead of callbacks might be
another one. Yeah.
Yeah.
Talking about the importance of
documentation with like examples of like
dumb callbacks you've had and how they
could have been prevented.
Yeah, I got a list of those for you when
you get to that point.
Yeah. So, I mean, maybe that's a good
one. That guy might be a short article
or something, but there's some real
value there. If we can pull up the
examples and Sure.
Sure.
show the before and after. That's the
biggest thing. Like, I have a lady, we
put gutters up on her house last month,
because I run a gutter company, too.
And she called me back because the
fascia panels, like the aluminum, they
they weren't lined up right. Like it
dropped like an
Yeah, we've been uh called on that, too.
Yeah, I had photos because, you know, I
do a fairly good job of documentation
myself. I had photos showing that that
was an issue prior to us coming out,
which saved us from, you know, yeah,
yeah,
either fixing us fixing that ourselves
or calling a general contractor. I have
another call back tomorrow for a lady. I
think this is our bad, but like we put
up um aluminum screen over her gutters
and now the shingles on the roof are
like, you know, popped up maybe an inch
or two.
So, I guess you called us back, but like
my records there,
I didn't really get good photos of the
corners. I didn't notice anything. So, yeah,
yeah,
stuff like that.
No, that'd be good. Go over all that stuff.
stuff.
Yeah, the Widowmaker jobs I was
considering more in the vein of like
dangerous work. Like maybe it's in a
narrow alley. There's not a lot of
there's not a good place to like butt up
a ladder to the 41 standard. Um
Um yeah,
yeah,
so that was on my radar. Nobody's
requested it. I kind of like the
callback idea better. Um
Um maybe
maybe
yeah, that'd be helpful. We I mean we go
over all of ours every week. We have a
meeting and
anytime there's call back, we we dissect
it. But it'd be helpful to even see
other guys call backs and stuff.
Okay. Yeah, maybe like a checklist,
photos to take, something like that,
like preventive measures. Why don't we
do this? I'll um I need to get the
mastermind sessions back up and running. Uh
Uh
and I was I had a couple topics in mind.
This feels like a really good one. Like
preventing callbacks and like hearing
from other company owners. Yeah.
Yeah.
What they do. So, let me put out a
feeler with the group and maybe we'll
get something scheduled for for next
week on that. Are there questions you
can think of that you'd like to ask
other people to get their their ideas?
Um, I'm sure I got a bunch. Yeah, give
me a little bit to think about it.
Okay. Yeah, if you shoot me an email or
something, I can see if we can include
those. It's a open forum type deal. We
all just learn from each other. So I ask
the questions and moderate everything
but then everybody chips in. So you get
feedback from across the country this way.
way.
What's the platform just through the
email or
it's over Zoom? Okay.
Okay.
Live call like this. Yeah. Sometimes
share their screen
if they want to review like a document
or dashboard or something like that, but
usually it's just people talking like
you and me. I got you. No. Yeah, I'd be
up for that. It' be helpful.
Okay. Okay, cool. Yeah, let me let me
noodle it a little bit. But yeah, I
should be able to put something together.
together. Okay.
Okay. Okay,
Okay, cool.
cool.
Okay. Well, cool, man. If anything else,
let me know. Otherwise, I'll get on
these toolbox talks. I'll send you those
when I'm done.
Sounds good. Thanks, Noah.
All right. Thank you.
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