0:02 back.
0:03 Yeah, cool. Go ahead and share and I
0:05 might ask some follow-up questions, but
0:09 whatever you can provide be great.
0:12 Um, I would say the first one I thought
0:17 of was me when u I was installing um
0:19 hot day. We were putting on some gutter
0:23 on a uh open rafter ends. You know,
0:26 there's no facial board. So,
0:28 we were working. And it's like 100° and
0:30 there I found a wasp nest. There's wasp
0:34 everywhere. And so um I'm trying to get
0:36 that hanger to screw right into that
0:37 rafter in. It's hard to line up
0:41 sometimes. But uh
0:43 right before that I got hit twice by a
0:47 wasp. Stung twice. So I was on edge. I'm
0:49 trying to put there's wasps flying all
0:52 around me. And um so I'm trying to hold
0:55 that gutter line it up. And I'm looking
0:58 at loss and I screwed I missed it and I
1:00 screwed my thumb right to the facasia
1:02 board right through all the way through it.
1:04 it.
1:05 And I was sitting there for a second and
1:09 I thought, man, I'm stuck. And uh I had
1:12 another guy with me and he was on the
1:14 other side of the house. So I just it
1:16 didn't hurt that bad until I unscrewed
1:19 it and I pulled that out just like a
1:22 stuffed pig bleeding everywhere.
1:25 So my buddy came around and uh
1:27 electrical tape on it.
1:28 It was your thumb?
1:30 My thumb? Yeah. I still have the scar.
1:32 Was it through the bone?
1:34 No, I missed the bone, but it just came
1:38 out on the side of the the nail right
1:41 through the middle. But um we put some
1:43 electrical tape on and kept working, but
1:47 she's pretty sore for a while.
1:49 What's your takeaway from there? I mean,
1:50 it sounds like there's a couple things.
1:51 You have the insect sting, you have not
1:53 paying attention.
1:56 Yeah. Um,
1:57 you know, honestly, what I would think
2:00 about whenever I'm on a ladder is, uh,
2:01 if you're not lined up directly and
2:03 you're leaning in, you know, you're
2:06 reaching, um,
2:08 is what part of the problem was cuz I
2:10 wasn't like I didn't have my ladders
2:12 directly in front of me. So, I'm trying
2:13 to hit a couple hangers at the same
2:16 time. So, I just you can't line up very
2:18 well. I mean, even if we're putting
2:20 screws in and you're hanging over, you
2:22 get down, it looks like crap, you know?
2:26 So, uh, ladder placement, uh, and then
2:28 just, you know, being aware of your
2:30 surroundings. Yeah. Kill all the wasp
2:32 before you get up there. And
2:34 was the problem maybe you didn't see the
2:36 must nest and because you were reaching
2:38 over. Is that what happened?
2:41 No, I saw it and we had actually sprayed
2:43 some earlier. It's just uh there was a
2:46 ton of them and so they hit me twice.
2:47 got my attention off. I probably should
2:49 have stepped down and took a little
2:52 breather, but I kept going and
2:53 that's what got me.
2:56 So, you got I mean, understandably, you
2:59 got stung by a wasp. You're in pain. You
3:01 want to just be done with it. So, you
3:04 just kept going through that and because
3:06 that distraction, you
3:07 you
3:09 you drilled your the face
3:13 shot screwed me right to the wall. Yeah.
3:15 Good thing you didn't fall or something.
3:16 then you would have been
3:17 I had thought about that would ripped
3:21 that thumb right off I think but
3:24 yeah I know
3:29 um I had another story but it's more uh
3:31 framan stories I don't know if you're
3:32 interested in those well
3:33 well
3:35 um you must have I mean you guys have
3:38 been around a while right yeah
3:40 yeah
3:42 my brother uh we were set
3:43 or something
3:43 what's that
3:45 do you have any like an install call her
3:47 maybe that got her on the job or even if
3:49 it's like in the warehouse or something.
3:51 Yeah. Yeah. Um
3:53 well, we've
3:56 we've only had one like workman's comp
3:58 claim and it was last year. Our main my
4:02 main guy, he uh
4:04 I mean it wasn't anything crazy. He just
4:06 had his ladder step lladder set up
4:11 fiberglass step ladder and uh
4:14 he's an animal so he's super efficient
4:17 and goes fast but uh was heading up the
4:21 ladder by himself head probably 30 35
4:23 footer pretty long piece
4:27 and uh the ladder just he was on a bunch
4:29 of rocks bunch of gravel and rock
4:32 underneath him just shifted so before he
4:34 knew it feet were above his head and u
4:36 hit the ground, busted his shoulder all
4:38 up, had to have surgery and everything,
4:41 but but the I mean, he got lucky. He was
4:45 about an inch from a big brick rock from
4:48 hitting his head on it. So, uh but that
4:50 took him out. that that took a pretty
4:52 big ding on us for it was right there in
4:56 the busy season, you know, but
4:59 and uh you know, if he was here, I won't
5:01 give you his name, but the takeaway I
5:03 would say he uh was probably similar,
5:06 just a little distracted. He
5:07 it wasn't anything of his. He witnessed
5:10 some accident, so he had to go be a
5:14 witness at this court thing and uh he
5:16 was like behind and flustered because of
5:17 that, and they weren't paying him, so he
5:20 just had to show up. And then anyway, so
5:22 he got to the job a little late that day
5:23 and so he's trying to make up time, you know,
5:25 know,
5:28 and uh I would say probably he would say
5:30 the same. He was just trying to go too fast.
5:32 fast.
5:33 So he was rushing a little bit because
5:34 he was late to the job. He put his
5:37 ladder on something, wasn't
5:38 wasn't
5:40 Yeah, it just I mean I don't know if we
5:41 could have done anything to prevent it.
5:44 He just Yeah, that rock shifted once his
5:45 weight got up there a little higher and
5:48 uh he had been up that same ladder
5:50 before getting metal rep prepped and
5:53 stuff and it was fine. But okay.
5:55 okay.
5:56 Yeah. Cool. That one's a little That
5:58 sounds very familiar to another toolbox
6:00 talk story I have in there where it was
6:01 almost the same thing like a rock
6:04 shifting with the ladder. Yeah.
6:04 Yeah.
6:06 And I think it was case it was even
6:08 under the soil like they they had no way
6:09 of like seeing it. Yeah.
6:11 Yeah.
6:13 Yeah. And you know, I had a similar
6:16 thing happen to me years ago. Uh I
6:18 didn't get hurt, but I was going up a
6:20 ladder by myself and uh of course a
6:24 homeowner standing there watching and uh
6:26 it was a little bit of snow on the
6:29 ground and it was like December
6:31 and I had my ladder sitting on there and
6:33 it wasn't very high and I started
6:35 heading up and uh that same thing that
6:37 ladder just sunk through that little
6:40 layer of ice and so I was only a couple
6:43 steps up but I came back and I was I
6:45 fell back on my butt. Uh, but I kept I
6:47 was trying to hold the gutter from
6:49 crashing and um Okay.
6:50 Okay.
6:52 I didn't get hurt, but same situation,
6:54 you know,
6:56 man. Crazy. Crazy.
6:59 Uh, cool. Anything else come to mind?
7:02 Uh, car accident maybe on the job. Uh,
7:06 um, well, I just had lunch with a buddy
7:08 of mine. He owns another rain gutter company
7:09 company
7:11 and I won't tell you his name, but he
7:14 was uh he showed up and has he's been
7:16 out with a back injury.
7:18 And I asked him what happened and he
7:21 says uh he was going to do an estimate
7:22 and he reached in the back of the truck
7:26 to grab a sample and just locked his
7:29 back out. So nothing fun. Just twisted
7:32 wrong in the truck and he had to call
7:34 the customer from the driveway because
7:36 he couldn't even move.
7:38 had to tell him I can't come in there.
7:41 Um I'll be back next week. But um just
7:42 threw his back out, reaching in the
7:44 backseat of the truck. Damn.
7:46 Damn.
7:48 It's like an older guy.
7:54 No, not that old. I mean 45ish probably. Yeah.
7:54 Yeah.
7:56 Yeah. That used to happen to my dad all
7:58 the time. And he was like an office worker.
7:59 worker.
8:02 Oh yeah. That's what gets you. Um, yeah.
8:05 yeah.
8:06 Yeah, that's about all I got. I mean, I
8:08 was with my brother. We were setting
8:11 trusses and uh he pulled the nail gun up
8:16 by the hose and grabs it and it shot a
8:19 16 penny into his knee and
8:22 um stuck it to where he was uh bent. He
8:23 couldn't straighten it. So, we had to
8:26 get a poor cliff out and or backhoe and
8:27 take him off of the roof.
8:30 Oh my god.
8:32 It's not got hurt necessarily, I guess. But
8:32 But
8:35 that's a crazy one. He He It went
8:36 through his knee, so he was just stuck there.
8:37 there.
8:39 Yeah, he's got a sweet X-ray still. I
8:42 think it's on his wall, but big old 16
8:44 penny into his knee, bent, so he
8:47 couldn't straighten it. Yeah,
8:47 Yeah,
8:49 I hate that. All right. Yeah.
8:50 Yeah.
8:52 Well, cool, man. Well, hey, I'll write
8:55 these up. I think I got one or two good
8:57 talks here. I'll send those along to you
8:59 for your review first. Okay.
8:59 Okay.
9:00 If I don't hear back from you, I'll
9:02 assume it's good to post. But if you
9:04 want to modify anything or change part
9:05 of the story, give me a shout if you
9:07 think of a new detail. Okay.
9:09 Okay.
9:11 And then uh yeah, and then just as a
9:14 reminder too, you're a newer member. You
9:16 unlock a new series of toolbox talks
9:18 every four weeks. Okay.
9:19 Okay.
9:20 You've been a member for two weeks. You
9:21 should have two months worth of those
9:23 unlocked. But as you keep your
9:25 subscription going, you unlock more and
9:27 more series. I currently have I think 54 talks.
9:29 talks.
9:30 Yeah. Awesome.
9:34 55 56 obviously. So yeah, just you know
9:35 check back in once a month. You'll see a
9:38 new like 10 new toolbox talks every
9:39 month for
9:44 So that uh I never did ask my guys um
9:46 that link that they have to take those courses.
9:47 courses. Yeah.
9:48 Yeah.
9:50 Does that give them access to those
9:51 talks too?
9:53 It it does. They also unlock them sequentially.
9:55 sequentially. Okay.
9:55 Okay.
9:58 They're kind of designed to be read out
10:00 loud in a group setting. Yeah.
10:00 Yeah.
10:02 So, the the idea is you pull up a talk
10:04 that's maybe relevant to the job site
10:07 you're going to do that day and then you
10:08 give the talk. It's got a real life
10:11 story from, you know, a company owner
10:13 like yourself who's seen somebody get
10:15 hurt doing something like this. It just
10:18 makes them aware of what they might be
10:20 running into that day. Okay.
10:21 Okay.
10:22 Yeah. I was just making sure my uh ops
10:26 guy apps manager can access those.
10:29 Yeah, the newer talks like so I'm on
10:31 series six. They're all in a series or
10:33 series one through five. Then there's
10:35 series six which I'm writing now. The
10:37 series six talks are the best because
10:40 I've had more time to put them together.
10:41 But there's still some really good ones
10:44 in the in the earlier series, too. So, okay.
10:45 okay.
10:47 Yeah. like working on one right now
10:48 where actually I'm filing like a freedom
10:50 of a foyer request, freedom of
10:52 information act request to a city
10:55 government nearby where someone died.
10:56 Oh man.
10:58 System and I'm talking to the detective.
11:00 It's going to be a whole
11:02 It'll be a nice schoolbox talk, but it
11:04 happened recently so I have to wait a
11:05 little bit
11:07 for the families to kind of settle and
11:08 everything. But
11:09 yeah, that's crazy.
11:12 Yeah, the guy was in a
11:15 a lift actually. He hit an electrical line.
11:17 line.
11:19 He was like electrocuted in the box and
11:22 like I guess flailing. Somebody saw it
11:23 from like a roof. Oh,
11:24 Oh,
11:25 he was just frying in the electrical box
11:27 and then he like eventually jumped out
11:30 of it or bounced out and just Yeah. Ter
11:32 terrible accident.
11:34 Kind of up.
11:36 Oh man. Well, it's good to talk about
11:37 that stuff though.
11:39 Yeah. The electrical stuff is what I see
11:41 most often with fatalities.
11:42 Yeah. I don't think I've ever talked to
11:45 someone who died from, believe it or
11:47 not, a ladder impact yet. Like someone
11:49 falling off a ladder. I mean, it
11:50 happens, but the electrical stuff is
11:52 what seems to get people because they
11:55 get shocked, then they fall. Yeah.
11:55 Yeah.
11:58 It's a different story.
12:02 Yeah. Are you planning on uh adding to
12:06 that those like courses on install or
12:07 anything like that?
12:09 If you have ideas, I'm I'm definitely
12:10 open to it. Okay.
12:11 Okay.
12:15 Was there something that came to mind?
12:18 Uh, not specifically. I was just curious
12:20 if you're gonna keep adding to that like
12:22 you're adding to your safety talks.
12:24 Yeah, the coursework. The only feedback
12:26 I've gotten on that so far is people
12:27 want like a Spanish language version of it,
12:29 it,
12:31 which involves me hiring like a
12:32 translator and stuff. So, I just need
12:34 more members for that to make sense. But that's
12:36 that's
12:37 I would like there to be more video
12:39 content. I just need to find a local
12:41 partner to help produce that.
12:42 Okay. Yeah.
12:45 Yeah. Other than that, you know, I mean,
12:49 I thought about adding a little bit on
12:51 like for the sales one, I was thinking
12:55 like widowmaker jobs as a a course. Um,
12:56 coming out ahead of callbacks might be
12:58 another one. Yeah.
12:59 Yeah.
13:00 Talking about the importance of
13:02 documentation with like examples of like
13:04 dumb callbacks you've had and how they
13:06 could have been prevented.
13:08 Yeah, I got a list of those for you when
13:10 you get to that point.
13:11 Yeah. So, I mean, maybe that's a good
13:12 one. That guy might be a short article
13:14 or something, but there's some real
13:15 value there. If we can pull up the
13:17 examples and Sure.
13:18 Sure.
13:19 show the before and after. That's the
13:20 biggest thing. Like, I have a lady, we
13:22 put gutters up on her house last month,
13:26 because I run a gutter company, too.
13:29 And she called me back because the
13:32 fascia panels, like the aluminum, they
13:34 they weren't lined up right. Like it
13:36 dropped like an
13:39 Yeah, we've been uh called on that, too.
13:41 Yeah, I had photos because, you know, I
13:42 do a fairly good job of documentation
13:44 myself. I had photos showing that that
13:47 was an issue prior to us coming out,
13:50 which saved us from, you know, yeah,
13:50 yeah,
13:52 either fixing us fixing that ourselves
13:54 or calling a general contractor. I have
13:57 another call back tomorrow for a lady. I
14:00 think this is our bad, but like we put
14:03 up um aluminum screen over her gutters
14:06 and now the shingles on the roof are
14:08 like, you know, popped up maybe an inch
14:09 or two.
14:11 So, I guess you called us back, but like
14:13 my records there,
14:14 I didn't really get good photos of the
14:17 corners. I didn't notice anything. So, yeah,
14:18 yeah,
14:20 stuff like that.
14:21 No, that'd be good. Go over all that stuff.
14:22 stuff.
14:24 Yeah, the Widowmaker jobs I was
14:26 considering more in the vein of like
14:29 dangerous work. Like maybe it's in a
14:31 narrow alley. There's not a lot of
14:33 there's not a good place to like butt up
14:36 a ladder to the 41 standard. Um
14:37 Um yeah,
14:38 yeah,
14:40 so that was on my radar. Nobody's
14:42 requested it. I kind of like the
14:45 callback idea better. Um
14:47 Um maybe
14:48 maybe
14:49 yeah, that'd be helpful. We I mean we go
14:52 over all of ours every week. We have a
14:54 meeting and
14:56 anytime there's call back, we we dissect
14:58 it. But it'd be helpful to even see
15:01 other guys call backs and stuff.
15:04 Okay. Yeah, maybe like a checklist,
15:06 photos to take, something like that,
15:08 like preventive measures. Why don't we
15:11 do this? I'll um I need to get the
15:13 mastermind sessions back up and running. Uh
15:15 Uh
15:19 and I was I had a couple topics in mind.
15:20 This feels like a really good one. Like
15:22 preventing callbacks and like hearing
15:24 from other company owners. Yeah.
15:25 Yeah.
15:27 What they do. So, let me put out a
15:28 feeler with the group and maybe we'll
15:30 get something scheduled for for next
15:32 week on that. Are there questions you
15:34 can think of that you'd like to ask
15:39 other people to get their their ideas?
15:41 Um, I'm sure I got a bunch. Yeah, give
15:43 me a little bit to think about it.
15:44 Okay. Yeah, if you shoot me an email or
15:45 something, I can see if we can include
15:49 those. It's a open forum type deal. We
15:51 all just learn from each other. So I ask
15:53 the questions and moderate everything
15:55 but then everybody chips in. So you get
15:57 feedback from across the country this way.
15:58 way.
16:00 What's the platform just through the
16:02 email or
16:04 it's over Zoom? Okay.
16:05 Okay.
16:07 Live call like this. Yeah. Sometimes
16:08 share their screen
16:10 if they want to review like a document
16:12 or dashboard or something like that, but
16:14 usually it's just people talking like
16:16 you and me. I got you. No. Yeah, I'd be
16:18 up for that. It' be helpful.
16:20 Okay. Okay, cool. Yeah, let me let me
16:22 noodle it a little bit. But yeah, I
16:22 should be able to put something together.
16:24 together. Okay.
16:24 Okay. Okay,
16:25 Okay, cool.
16:25 cool.
16:27 Okay. Well, cool, man. If anything else,
16:28 let me know. Otherwise, I'll get on
16:30 these toolbox talks. I'll send you those
16:31 when I'm done.
16:33 Sounds good. Thanks, Noah.
16:34 All right. Thank you.
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