This content details an exploratory testing session of the Wendy's website, focusing on identifying usability issues and bugs during the online ordering process, particularly concerning customization and coupon application.
Mind Map
Click to expand
Click to explore the full interactive mind map • Zoom, pan, and navigate
hey guys this is jason with glitch in
the system and today we are going to do another
another
round of exploratory testing this time
we're going to be testing
wendy's okay so stay tuned and let's see
if we can find some issues with the
so if you missed last week we did the
burger king website and it didn't do
too super great if you want to check out
that video
there's a link up above now let's see if
wendy's does any better
so the rules are the same as last time
i'm going to spend about an
hour testing the website i'm going to
cut out
the boring parts and just show you
anything interesting
that i find so we're probably going to
do like this fast food delivery service
kind of ordering on these websites i'll
go through
multiple fast food places just to see who
who
is going to pass the test and fair the
best today we're going to be using qa
touch to
enter in any issues that we find in the
website basically i'm just going to go
in here
add issue and enter it in as i see it if
you don't already have qa touch head
over to their website at qatouch.com and
you can get a free account to get
started and playing
creating test cases test runs and issues
for bugs
okay so let's get this started so i have
the order wendy's
menu open right now let's do order pickup
pickup
and i'm just going to paste an address
in here which is going to be disneyland
just like i did last time
doing my search looks like it gives me a
bunch of stuff and
looks looks looks right but we'll just
go with this first anaheim address and
we'll click order here
and we'll just choose director okay so
let's get started
all right let's go to combos so
let's see what looks good bacon jalapeno
chicken combo
that looks great other than i would
probably die
after eating it let's go with this big
bacon classic combo it looks
kind of healthy has some veggies and
stuff in there all right so you click on that
that
pretty nice layout looks pretty good
and it's pretty clear of what options i
have for right now so
small combo there's no up charge
it would be nice to see what the actual
price was
at this time but it's okay let's go medium
medium
and i guess i can make my burger bigger
um you can do a double or triple it's
funny that
an extra patty for a triple is
more than how much it cost for a double
because that should be one patty extras
85 cents and then add another 85 cents
is not equal to 15. so wendy's
shame on you for your upcharging tactics
let's do the double i guess i get to
build the combo so i get a
big bacon classic double so it already
updated the
name of the item which is good aside
got my fries and then i get to choose my
drink which has
a lot of variety here let's go with the
chocolate frosty chino that sounds
exciting and then i guess i can choose
my drink size but it doesn't say
if this affects the price at all
so i'm just going to go ahead and go
with the large hit add and i guess this
is going to make me
do this email thing so let me let me do
that real quick
all right so i am logged in now um i
have an account you can see it says
hello jason
and now you can see this lovely little
banner here it's kicked me back to the
order menu screen which is good
we have this banner kind of pop-down thingy
thingy
that shows me what item i just ordered
if i go to the bag
you can see that here's all my stuff and
the price and all that
there we go so i want to customize this burger
burger
so seems like they have these things all
split up so it's not just
one super long scrolling list everything is
is
pretty much in your view
which is awesome because if you're like
on the phone you'd be scrolling forever
but um this is really good so they're
really letting you customize this thing
let's just uh do extra on everything so
remember that price 1287. that's let's
add everything
let's add everything so 1287 was the
original price
save changes and done
let's see so it's calculating new price
right now
so it did update the price it's good and
you can see that extra lettuce extra
sweet onion
and a bunch of other things on there
hmm we have a reward store so earlier
this was
section for deals and stuff
that's cool all right here we go so offers
offers
let's let's do a free small frosty with
purchase of a premium combo
add your order item to your bag
okay so let's let's find a frosty they
have a frosty section
the chocolate frosty and let's go and
add that
see if that works looks like there was a
problem applying your offer to redeem
please make sure you have a small frosty
and a premium combo in your bag okay so
what is a
premium combo so how do i
close that let's remove that coupon to see
see
if there's any issues there no okay um
let's go back to rewards offers and
let's do that
frosty offer again okay
so size small size only not valid with
breakfast combos
and let's go to the bag so let's hit retry
okay so we're not getting any errors here
here
but it doesn't let us order this
with the coupon and it's really hard to
tell why
uh let's try a chicken sandwich
see if that makes it better okay let's
see if that did anything
okay so that did allow it so i'm gonna
remove this
okay cancel so i think it's because this
is a medium
combo so when they're saying [Music]
okay that didn't work and also notice that
that
this is not the right price
because 16 plus 1.69 does not equal 24.88
24.88
okay cancel all right wendy so
looks like you got an issue here you see
this total it's not updating so if
there's an
error with one of the coupons it does
not correctly update your order
uh your order it does not correctly
update your order total
so let's go ahead and i'm going to take
all right so i have a screenshot let's
go to qa touch
let's say subtotal
not updated when
say that's high that's pretty important
so let's let's start over again let's
remove this frosty
so it looks like the order total is
cleared out after you remove everything
all right let's go back to combo so we
tried to do the big
classic combo so i said a premium combo
but it didn't really say
so that does work now okay
okay so here's that pricing error once again
let's go to combos let's do this
do medium combo i think we did a double
okay
so here we go so something about this
combination of stuff
is not liked by by the coupon so if i
choose a large
uh combo it works fine let's try to edit this
oops okay so i'm not customized i want
to change the size of the fries to a large
okay so that's what it was so you can get
get
a single big bacon classic
and you get a free frosty but if you do
it double
if you do an upgrade and do a double big
baking classic
then you cannot get a frosty for free it
will throw in air and
all right so let's try out this uh
family meal deal
you get uh two spicy chickens
two junior bacon cheeseburgers and four
small fries for fifteen dollars which is
pretty good deal you can see this combo
comes with
a lot of things so let's see how this
works oh that's that's
that's great see each one has its own
kind of section so unlike the burger
king app
you're not scrolling down through every single
single
item with every single modification that
oh you can add bacon all right
so one of them is baconized awesome so
you can see that bacon is there
okay let's do an add let's see what happens
all right so here's that coupon that i
tried to use earlier
oh look this is fun so this time i have an
an
error where the subtotal is zero dollars
even though i have 27.42 cents worth of
stuff let's do that again
customize it add the bacon
okay and let's go check it out so
oh there you go so you notice
so this is wrong also this time because
this should only be about 16
or something but right now it's charging
me 27.42
just because there's a coupon so it's
charging me
extra money on this variation let's
okay and now the price looks about right
all right okay so let me
let's add that coupon back and let's
write another
ticket up
okay looks like if you do it after the
customize meat bacon
save changes and add
okay let's go to cart oh that's
yeah so let's let's actually take a
um where's my square
um and the editor that i'm using is
called snagit if you want to use this
fancy editor that i'm using i'll put a
let's add a new issue let's see um
coupon causes
combo price to be incorrect
let's see another thing is a total
price is zero when coupon
and i can probably just add the same
all right so i think that's enough of
that let's play around with some other
things let's let's see how it looks like
looking pretty good let's check out the
looks pretty good let's see how it looks
good
that looks pretty great let's see what
cancel so still still have the same
error but
at least it looks good all right okay
good job with the responsiveness
and let's do one more let's check out
the solids
here
so this one has a different layout than
the other ones
it's funny that instead of a picture of
bacon they
chose to use a picture of wendy's bag i
don't know if that's an
error or or what but that's that's some
good looking bacon right there
um yeah sure parmesan crisps
lots of them it's free and sweet onions sure
sure
and add let's take a look at that
so i'll call that for today nothing
catastrophic happened
uh just a few errors that i found
but they're easily worked around okay so
if you enjoyed the video make sure you
hit that like
subscribe and the bell to get future notifications
notifications
and if you want to see more videos like
this or have a recommendation of
another fast food chain or another app
or website you want to see me test
make sure you leave a comment below
alright thank you guys
Click on any text or timestamp to jump to that moment in the video
Share:
Most transcripts ready in under 5 seconds
One-Click Copy125+ LanguagesSearch ContentJump to Timestamps
Paste YouTube URL
Enter any YouTube video link to get the full transcript
Transcript Extraction Form
Most transcripts ready in under 5 seconds
Get Our Chrome Extension
Get transcripts instantly without leaving YouTube. Install our Chrome extension for one-click access to any video's transcript directly on the watch page.
