Effective intercultural communication requires awareness and adaptation to diverse communication styles, non-verbal cues, conflict resolution approaches, task and decision-making processes, and the balance between personal and professional life.
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communication between people of
different cultural backgrounds is
becoming increasingly common in nearly
every facet of Our Lives from politics
and business transactions to scientific
research and websites it is important to
recognize that what you are trying to
communicate is being received by a
diverse audience from all parts of the
globe this video will highlight some
simple guidelines to facilitate
Intercultural personal and professional
interactions first let us consider
different styles of communication
Two basic kinds are explicit and
implicit an explicit Communicator
assumes that Their audience has little
to no knowledge of background
information or related topics and
considers it their responsibility to
supply such information on the other
hand an implicit Communicator assumes
that the listener is already fully aware
of the subject and relays information
accordingly thus an explicit
Communicator may find implicit
communication confusing or vague while
an implicit Communicator may find
explicit communic unication overly
comprehensive non-verbal communication
can be even more difficult to interpret
it goes without saying that I contact
body language and hand gestures vary
dramatically across cultures for example
a simple okay sign that is commonly used
in the US and UK to symbolize absolutely
fine or great can be taken to mean zero
or worthless in some European countries
and yet other countries like Brazil and
Germany this sign has a more crude connotation
connotation
conflict whether in a professional or
personal setting is also dealt with
differently some cultures find open
conflict and loud voices perfectly
acceptable While others would rather
avoid face-to-face confrontation
preferring to work the situation out
over a written exchange two other
challenges that we may face in regards
to cross-cultural communication include
task completion and decision-making
Styles different cultures have various
approaches to completing tasks when
having to work with a different style
than your own own you may be left with
anger frustration or
confusion depending on the resources
available Notions of time and varied
ideas about relationship building and
task oriented work task completion
Styles will vary for example european-
Americans focus on the task at hand and
let relationships develop with the
progression of the task while Asian and
Hispanic cultures work on relationship
building prior to working on the task at
hand decision- making Styles vary across
cultures as well for example
Southern European and Latin American
countries place an emphasis on
individualized decision
making and in contrast the US makes
decisions based on the delegations by an
official westerners tend to dichotomize
between the person and the words or acts
we rather freely evaluate another's
words ideas or actions believing that
our comments are not personal and should
not strain the relationship for most
people in the world however this free
evaluation may be constituted as an
attack on the person and is perceived as
vicious different cultures handle
personal disclosure differently in the
United States and other Western
countries it is common to leave personal
issues out of any business discussion in
fact many Americans tend to keep their
business and personal lives completely
separate however in other countries
Japan for example is customary to ask
non- business related questions like
asking about their family or the weather
prior to conducting business this being
said the Japanese tend to be more
private about specific aspects of their
life for example Proctor and Gamble used
a commercial in Japan that depicted a
woman bathing and her husband washing
her back the Japanese audience
considered this an invasion of privacy
and the commercial was not well received
different cultures also interpret or
understand information differently when
trying to communicate persuasively this
is very important to take into
consideration Western cultures tend to
rely on facts such as statistics numbers
and accomplishments other cultures may
put more importance on more abstract
Concepts such as serving the need of the
nation total customer satisfaction
trustworthiness or environmental issues
however this is not to say that Western
cultures do not care about these
abstract issues like the environment or
customer satisfaction or that Eastern
cultures do not take facts into
considerations when dealing with other
cultures keep in mind how they handle
different form forms of communication
body language decision-making Styles
task completion ways of understanding
information and handling business versus
personal life when working with people
from other cultures be sure to educate
yourself about their culture have an
open mind be patient and cooperative and
understand that misunderstandings will
occur and when they do work to correct them
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