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Client Meeting in English "10 Business Scene Conversations" | Business English Learning | Business English Learning | YouTubeToText
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welcome to business English learning
client meeting conversation will be
repeated two times so let's get started
good morning Ms Mary thank you for
meeting with us to discuss the new
software implementation for your
company good morning Mr Tom I'm looking
forward to hearing about the proposed
solution we've analyzed your current
systems and believe our software can
streamline your operations
significantly that sounds promising
could you elaborate on the specific
areas where you foresee
improvements certainly the primary areas
are Inventory management order
processing and customer relationship
management interesting what kind of
learning curve should we expect for our
employees we estimate a two-e training
period for most staff with ongoing support
support
available that's reasonable what about
data migration from our existing
systems we have a dedicated team that
will handle the entire data migration
process ensuring no loss of
information excellent that addresses one
of my major
concerns I'm glad to hear that shall we
discuss the implementation
timeline yes please I'm particularly
interested in how this might affect our day-to-day
day-to-day
operations we propose a phased
implementation to minimize disruption
we'd start with inventory
management that makes sense how long
would each phase take each phase would
take approximately 1 month including
testing and
adjustments I see and what about the
cost structure for this
project we offer a flexible pricing
model would you prefer a one-time
payment or a subscription based
service let's explore both options can
you provide a breakdown of
each let's listen again good morning
Miss Mary thank you for meeting with us
to discuss the new software
implementation for your
company good morning Mr Tom I'm looking
forward to hearing about the proposed
solution we've analyzed your current
systems and believe our software can
streamline your operations
significantly that sounds promising
could you elaborate on the specific
areas where you foresee
improvements certainly the primary areas
are Inventory management order
processing and customer relationship
management interesting what kind of
learning curve should we expect for our
employees we estimate a two-e training
period for most staff with ongoing support
support
available that's reasonable what about
data migration from our existing
systems we have a dedicated team that
will handle the entire data migration
process ensuring no loss of
information excellent that addresses one
of my major concerns
I'm glad to hear that shall we discuss
the implementation
timeline yes please I'm particularly
interested in how this might affect our day-to-day
day-to-day
operations we propose a phased
implementation to minimize disruption
we'd start with inventory
management that makes sense how long
would each phase take each phase would
take approximately 1 month including
testing and
adjustments I see and what about the
cost structure for this
project we offer a flexible pricing
model would you prefer a one-time
payment or a subscription based
service let's explore both options can
you provide a breakdown of
each go to the next
conversation welcome Ms Mary I'm excited
to discuss our marketing proposal for your
your
brand thank you Mr Tom I'm eager to see
how you plan to elevate our Market
presence our strategy focuses on a
multi-channel approach combining digital
and traditional marketing
methods interesting can you give me an
example of how this would work in
practice certainly we'd launch a social
media campaign alongside targeted radio
ads to create a cohesive
message that sounds comprehensive what
metrics will you use to measure
success we'll track engagement rates
conversion rates and overall brand
sentiment across all
channels good how frequently will you
provide reports on these
metrics we propose bi-weekly reports
with a comprehensive monthly
analysis that works for me now let's
discuss the budget
allocation we recommend allocating 60%
to digital and 40% to traditional marketing
marketing
channels I'm a bit hesitant about that
split can you justify the heavier digital
digital
focus of course
digital channels offer better targeting
options and more measurable
results Fair Point what's your projected
Roi for this
campaign based on industry standards and
your current market position we project
a 300% Roi over 12
months that's ambitious how confident
are you in achieving this we're very
confident we've achieved similar results
with companies in your
industry all right that's reassuring
let's talk about the contract
terms we offer a six-month initial
contract with the option to extend based on
on
performance that sounds reasonable can
you send over the detailed contract for
my legal team to
review Absolutely I'll have that sent to
you by the end of the day perfect is
there anything else we need to cover
today let's listen again welcome M Mary
I'm excited to discuss our Market
proposal for your brand thank you Mr Tom
I'm eager to see how you plan to elevate
our Market
presence our strategy focuses on a
multi-channel approach combining digital
and traditional marketing
methods interesting can you give me an
example of how this would work in
practice certainly we'd launch a social
media campaign alongside targeted radio
ads to create a cohesive
message that sounds comprehensive
what metrics will you use to measure
success we'll track engagement rates
conversion rates and overall brand
sentiment across all
channels good how frequently will you
provide reports on these
metrics we propose bu weekly reports
with a comprehensive monthly
analysis that works for me now let's
discuss the budget
allocation we recommend allocating 60%
to digital and 40% to traditional Market
channels I'm a bit hesitant about that
split can you justify the heavier digital
digital
focus of course digital channels offer
better targeting options and more measurable
measurable
results Fair Point what's your projected
Roi for this
campaign based on industry standards and
your current market position we project
a 300% Roi over 12
months that's ambitious how confident
are you in achieving in this we're very
confident we've achieved similar results
with companies in your
industry all right that's reassuring
let's talk about the contract
terms we offer a six-month initial
contract with the option to extend based on
on
performance that sounds reasonable can
you send over the detailed contract for
my legal team to
review Absolutely I'll have that sent to
you by the end of the day perfect is
there anything anything else we need to cover
cover
today go to the next
conversation good afternoon Miss Mary
I've prepared the Q3 financial report
for your
review thank you Mr Tom I'm particularly
interested in our profit margins this
quarter I'm pleased to report that our
gross profit margin has increased by
2.5% compared to last
quarter that's encouraging news what
factors contributed to this increase
the primary drivers were reduced raw
material costs and improved operational
efficiency excellent how does this
compareed to our competitors in the
industry we're outperforming the
industry average by approximately 1.8 percentage
percentage
points that's impressive what about our
cash flow
situation our operating cash flow has
improved by 15% year-over-year
indicating strong
liquidity that's reassuring any areas of
concern we should be aware of we've
noticed a slight increase in accounts
receivable days it might be worth
reviewing our collection
processes noted I'll discuss that with
our finance team what about our debt to equity
equity
ratio our debt to equity ratio has
decreased from 1.5 to 1.3 indicating
improved Financial
Health that's good to hear are there any
significant Capital expenditures planned
for Q
for yes we're proposing an investment in
new manufacturing equipment to further improve
improve
efficiency interesting can you provide a
cost-benefit analysis for that
investment certainly I'll prepare a
detailed analysis and send it to you by
Friday perfect lastly how are we
tracking against our annual financial
goals we're currently on track to exceed
our Revenue Target by 5% and our profit
Target by 3
% that's excellent news thank you for
this comprehensive review Mr
Tom let's listen again good afternoon
Miss Mary I've prepared the Q3 financial
report for your review thank you Mr Tom
I'm particularly interested in our
profit margins this
quarter I'm pleased to report that our
gross profit margin has increased by
2.5% compared to last
quarter that's encouraging news what
factors contributed to this
increase the primary drivers were
reduced raw material costs and improved operational
operational
efficiency excellent how does this
compare to our competitors in the
industry we're outperforming the
industry average by approximately 1.8 percentage
percentage
points that's impressive what about our
cash flow
situation our operating cash flow has
improved by 15% year-over-year
indicating strong
liquidity that's reassuring any areas of
concern we should be aware of we've
noticed a slight increase in accounts
receivable days it might be worth
reviewing our collection
processes noted I'll discuss that with
our finance team what about our debt to equity
equity
ratio our debt to equity ratio has
decreased from 1.5 to 1.3 indicating
improved Financial Health that's good to
hear here are there any significant
Capital expenditures planned for
Q4 yes we're proposing an investment in
new manufacturing equipment to further improve
improve
efficiency interesting can you provide a
cost benefit analysis for that
investment certainly I'll prepare a
detailed analysis and send it to you by
Friday perfect lastly how are we
tracking against our annual financial
goals we're currently on track to to
exceed our Revenue Target by 5% and our
profit Target by
3% that's excellent news thank you for
this comprehensive review Mr
Tom go to the next
conversation good morning Miss Mary I
understand you have some concerns about
our recent customer service
performance yes Mr Tom we've received an
increasing number of complaints about response
response
times I apologize for any inconvenience
this has cost could you provide more
specific details about the
complaints certainly customers are
reporting weight times of over 30
minutes for phone
support I see that's significantly
higher than our Target of 5 minutes
we'll investigate this
immediately I appreciate that what
immediate steps can you take to address
this issue we increase Staffing in our
call center and Implement a call back
system for peak
hours that sounds like a good start how
quickly can these changes be
implemented we can have the increased
Staffing in place by next week and the
call back system within 2
weeks all right and what about long-term
solutions to prevent this from happening
again we're looking into AI power chat
Bots to handle simple queries and reduce
the load on our phone
lines interesting how would you ensure
the quality of service with
chatbots we'll conduct extensive Tes and
gradually roll out the system
continually monitoring its
performance that makes sense what about
training for your customer service
Representatives we're implementing a new
training program focusing on efficiency
and problem solving
skills good how will you measure the
effectiveness of these
changes we'll track average response
times customer satisfaction scores and
first call resolution rates excellent
I'd like to see weekly reports on these
metrics for the next
month Absolutely I'll ensure those
reports are sent to you every Monday
morning thank you Mr Tom I appreciate
your prompt attention to this
matter let's listen again good morning
Miss Mary I understand you have some
concerns about our recent customer service
service
performance yes Mr Tom we've received an
increasing number of complaints about
response times
I apologize for any inconvenience this
has cost could you provide more specific
details about the
complaints certainly customers are
reporting wait times of over 30 minutes
for phone
support I see that's significantly
higher than our Target of 5 minutes
we'll investigate this
immediately I appreciate that what
immediate steps can you take to address
this issue we'll increase Staffing in
our call center and imp Implement a call
back system for peak
hours that sounds like a good start how
quickly can these changes be
implemented we can have the increased
Staffing in place by next week and the
Callback system within two
weeks all right and what about long-term
solutions to prevent this from happening
again we're looking into AI power chat
Bots to handle simple queries and reduce
the load on our phone
lines interesting how would you ensure
the quality of service with chat Bots
we'll conduct extensive testing and
gradually roll out the system
continually monitoring its
performance that makes sense what about
training for your customer service
Representatives we're implementing a new
training program focusing on efficiency
and problem solving
skills good how will you measure the
effectiveness of these
changes we'll track average response
times customer satisfaction scores and
first call resolution rates excellent
I'd like to see weekly reports on these
metrics for the next
month Absolutely I'll ensure those
reports are sent to you every Monday
morning thank you Mr Tom I appreciate
your prompt attention to this
matter go to the next
conversation good afternoon Miss Mary
I'm excited to discuss the potential
merger between our
companies hello Mr Tom yes yes this is a
significant opportunity that warrants careful
careful
consideration agreed our analysis shows
that a merger could result in a 30%
increase in market share that's a
compelling figure how did you arrive at that
that
projection we considered our combined
client bases elimination of overlap and
potential for cross- selling I see what
about potential challenges in
integrating our
operations we've identified some areas
of concern primarily in it systems and
corporate culture
alignment those are critical issues how
do you propose we address them we
suggest forming Joint Task forces to
develop integration plans for each key
area that's a good approach what
timeline are you envisioning for the merger
merger
process we estimate it would take 12 to
18 months from agreement to full
integration that's longer than I
expected can you break down the major
Milestones certainly the key phases
would be due diligence negotiation
regulatory approval and
integration I see and what about
potential job
redundancies we aim to minimize layoffs
through natural attrition and
reallocation of
resources that's reassuring how do you
see the leadership structure post
merger we propose a merged board with
equal representation from both companies
that seems fair what's the next step if
we decide to move
forward we would enter into a
non-binding memorandum of understanding
to begin due
diligence understood I'll discuss this
with my board and get back to you next
week let's listen again good afternoon
Miss Mary I'm excited to discuss the
potential merger between our
companies hello Mr Tom yes this is a
significant opportunity that warrants careful
careful
consideration agreed our analysis shows
that a merger could result in a 30%
increase in market share that's a
compelling figure how did you arrive at that
that
projection we considered our combined
client bases elimination of overlap and
potential for cross- selling I see what
about potential challenges in
integrating our
operations we've identified some areas
of concern primarily in it systems and
corporate culture
alignment those are critical issues how
do you propose we address them we
suggest forming Joint Task forces to
develop integration plans for each key
area that's a good approach what
timeline are you envisioning for the merger
merger
process we estimate it would take 12 to
18 months from agreement to full
integration that's longer than I
expected can you break down the major milestones
milestones
certainly the key phases would be due
diligence negotiation regulatory
approval and
integration I see and what about
potential job
redundancies we aim to minimize layoffs
through natural attrition and realation of
of
resources that's reassuring how do you
see the leadership structure post
merger we propose a merged board with
equal representation from both
companies that seems fair what's the
next step if we decide to move
forward we would enter into a
non-binding memorandum of understanding
to begin due
diligence understood I'll discuss this
with my board and get back to you next
week go to the next
conversation good morning Miss Mary
Shall We Begin discussing the launch
event for your new product line
absolutely Mr Tom I'm Keen to hear your
ideas for making this launch
memorable where're proposing a hybrid
event with both in-person and virtual
components to maximize reach that sounds
Innovative how would you balance the
experience for both
audiences we'll use interactive
Technologies to ensure virtual attendees
feel just as engaged as those present
interesting can you give me an example
of these interactive
Technologies we're looking at virtual
reality product demonstrations and live
Q&A sessions with product designers
that's impressive what about the
imperson component any UniQue Ideas
there we're considering a multi-sensory
experience showcasing your products in immersive
immersive
environments that could be very
effective how many attendees are we
planning for we're aiming for 500
in-person guests and up to 10,000 virtual
virtual
attendees those are ambitious numbers
how do you plan to attract such a large audience
audience
we'll Implement a multi-channel
marketing campaign including influencer
Partnerships and targeted ads sounds
comprehensive what's your strategy for postevent
postevent
engagement we'll provide attendees with
exclusive content and early access to product
product
pre-orders good thinking now let's talk
about the budget for this
event we've prepared a detailed budget
breakdown the total comes to $500,000
that's a significant investment can you
justify the potential return based on
previous launches we project a 5x return
on investment within the first quarter post
post
launch that's promising when do you
propose we hold this
event we recommend scheduling it for 3
months from now just before the holiday shopping
shopping
season that timing makes sense let's
proceed with the planning
phase let's listen again good morning
Miss Mary Shall We Begin discussing the
launch event for your new product line
absolutely Mr Tom I'm Keen to hear your
ideas for making this launch
memorable we're proposing a hybrid event
with both in-person and virtual
components to maximize
reach that sounds Innovative how would
you balance the experience for both
audiences we'll use interactive
Technologies to ensure virtual attendees
feel just as engaged as those
present interesting can you give me an
example of these interactive
Technologies we're looking at virtual
reality product demonstrations and live
Q&A sessions with product
designers that's impressive what about
the inperson component any UniQue Ideas
there we're considering a multi-sensory
experience showcasing your products in immersive
immersive
environments that could be very
effective how many attendees are we
planning for we're aiming for 500
in-person guests and up to 10,000 virtual
virtual
attendees those are ambitious numbers
how do you plan to attract such a large
audience we'll Implement a multi-channel
marketing campaign including influencer
Partnerships and targeted
ads sounds comprehensive what's your
strategy for postevent
engagement we'll provide attendees with
exclusive content and Early Access to product
product
pre-orders good thinking now let's talk
about the budget for this
event we've prepared a detailed budget
breakdown the total comes to
$500,000 that's a significant investment
can you justify the potential return
based on previous launches we project a
5x return on investment within the first
quarter post launch that's promising
when do you propose we hold this event
we recommend scheduling it for 3 months
from now just before the holiday shopping
shopping
season that timing makes sense let's
proceed with the planning
phase go to the next
conversation welcome Miss Mary I'm glad
we could meet to discuss the terms of
our supply chain
contract thank you Mr Tom I'm looking
forward to finding a mutually beneficial
Arrangement we've reviewed your
requirements and can offer a 10%
discount account on bulk orders over 10,000
10,000
units that's a good start but we were
hoping for a 15% discount given our
projected order
volumes I understand while 15% isn't
feasible we could potentially offer 12%
with a minimum 2-year
commitment that's more appealing what
about delivery times our current
supplier manages 5day
turnarounds we can match that for
standard orders for Rush orders we offer
a 3-day turnaround at a 5%
premium the rush order option is
interesting can you guarantee 99% ontime
delivery we're comfortable with a 97%
ontime delivery guarantee 99% would be
challenging given potential
disruptions I see what penalties would
you propose for failing to meet the 97%
guarantee we'd offer a 5% rebate on late
deliveries capped at 10% of the total
order value that seems reasonable now
let's discuss payment
terms we typically ask for 50% upfront
and the remainder within 30 days of
delivery we'd prefer net 60 terms given
the volume of business we're
discussing we could agree to net 45 with
a 2% discount for payments made within 15
15
days that's a fair compromise what about
quality control
measures we prer per rigorous testing on
every batch and provide detailed quality
reports with each
shipment excellent can we include a
clause allowing for thirdparty Quality
audits certainly we're open to that
shall we have our legal teams draft up
the contract with these
terms yes let's proceed I think we've
laid a solid foundation for our
partnership let's listen again welcome
Miss Mary I'm glad we could meet to
discuss the the terms of our supply chain
chain
contract thank you Mr Tom I'm looking
forward to finding a mutually beneficial
Arrangement we've reviewed your
requirements and can offer a 10%
discount on bulk orders over 10,000
units that's a good start but we were
hoping for a 15% discount given our
projected order
volumes I understand while 15% isn't
feasible we could potentially offer 12%
with a minimum 2-year commitment
that's more appealing what about
delivery times our current supplier
manages 5-day
turnarounds we can match that for
standard orders for Rush orders we offer
a 3-day turnaround at a 5%
premium the rush order option is
interesting can you guarantee 99% ontime
delivery we're comfortable with a 97%
ontime delivery guarantee 99% would be
challenging given potential disruption
I see what penalties would you propose
for failing to meet the 97%
guarantee we'd offer a 5% rebate on late
deliveries capped at 10% of the total order
order
value that seems reasonable now let's
discuss payment
terms we typically ask for 50% upfront
and the remainder within 30 days of
delivery we'd prefer net 60 terms given
the volume of business we're discussing
we could agree to net 45 with a 2%
discount for payments made within 15
days that's a fair compromise what about
quality control
measures we perform rigorous testing on
every batch and provide detailed quality
reports with each
shipment excellent can we include a
clause allowing for thirdparty Quality
audits certainly we're open to that
shall we have our legal teams draft up
the contract with these terms
yes let's proceed I think we've laid a
solid foundation for our
partnership go to the next
conversation good afternoon Miss Mary
I've prepared a comprehensive report on
the performance of our recent marketing
campaign thank you Mr Tom I'm
particularly interested in how it
affected our sales
figures I'm pleased to report that the
campaign resulted in a 25% increase in
sales compared to the same period last year
year
that's impressive can you break down
which channels were most
effective certainly social media
advertising delivered the highest Roi
followed by influencer Partnerships and email
email
marketing interesting were there any
channels that
underperformed yes our print advertising
didn't yield the results we anticipated
we recommend reallocating that budget in future
future
campaigns noted what about customer engagement
engagement
metrics we saw a 40% increase in website
traffic and a 15% Improvement in average
time spent on site those are strong
numbers did this translate to an
increase in our customer
base yes we acquired 30% more new
customers compared to our previous
campaign excellent what strategies do
you proposed to retain these new
customers we're developing a targeted
email nurture campaign and a loyalty
program to encourage repeat
purchases sounds good any surprises or
unexpected outcomes from the
campaign we were pleasantly surprised by
the performance of our Tik Tok content
which outperformed our
projections that's valuable Insight
should we increase our investment in that
that
platform yes we recommend doubling our
Tik Tok budget for the next
campaign agreed what are your top
recommendations for our next
campaign we suggest focusing on video
content increasing our influencer
Partnerships and experimenting with ar
advertising those sound like solid
strategies when can you have a proposal
ready for the next
campaign I can have a detailed proposal
on your desk by next
Friday perfect I look forward to
reviewing it let's listen again good
afternoon Miss Mary I've prepared a
comprehensive report on the performance
of our recent marketing
campaign thank you Mr Tom I'm
particularly interested in how it
affected our sales
figures I'm pleased to report that the
campaign resulted in a 25% increase in
sales compared to the same period last
year that's impressive can you break
down which channels were most
effective certainly social media
advertising delivered the highest Roi
followed by influencer Partnerships in email
email
marketing interesting were there any
channels that
underperformed yes our print advertising
didn't yield the results we anticipated
we recommend reallocating that budget in future
future
campaigns noted what about customer engagement
engagement
metrics we saw a 40% increase in website
traffic and a 15% Improvement in average
time spent on site those are strong
numbers did this translate to an Inc
increase in our customer
base yes we acquired 30% more new
customers compared to our previous
campaign excellent what strategies do
you propose to retain these new
customers we're developing a targeted
email nurture campaign and a loyalty
program to encourage repeat
purchases sounds good any surprises or
unexpected outcomes from the
campaign we were pleasantly surprised by
the performance of our Tik Tok content
which outperformed our
projections that's valuable Insight
should we increase our investment in that
that
platform yes we recommend doubling our
Tik Tock budget for the next
campaign agreed what are your top
recommendations for our next
campaign we suggest focusing on video
content increasing our influencer
Partnerships and experimenting with ar
advertising those sound like solid
strategies when can you have a proposal
ready for the next
campaign I can have a detailed proposal
on your desk by next
Friday perfect I look forward to
reviewing it go to the next
conversation good morning Miss Mary I
understand you're interested in
implementing new training programs for your
your
staff that's correct Mr Tom we're
looking to enhance our team skills in several
several
areas based on our initial assessment
we've identified leadership digital
skills and customer service as key areas for
for
improvement those align with our goals
what kind of training methods do you
propose we recommend a blended approach
combining e-learning modules in-person
workshops and on the job
training that sounds comprehensive how
would you tailor this to different
departments we'll conduct needs
assessments for each department and
customize the content
accordingly good how long would the
entire training program take we estimate
a six-month rollout with ongoing
reinforcement and followup
sessions that's longer than I expected
is there a way to accelerate the
process we could condense it to 4 months
but it might impact the depth of
learning in some
areas I see let's stick with the
six-month plan then how will you measure
the effectiveness of the
training we'll use a combination of pre
and posttraining assessments performance
metrics and feedback
surveys sounds thorough what about the
cost of this
program the total investment would be
$150,000 which includes all materials
trainers and follow-up
support that's a significant amount can
you break down the ROI for me based on
industry standards we project a 250% Roi
within the firste posttraining
that's impressive how soon can we begin
implementation we can start the needs
assessment phase within 2 weeks of contract
contract
signing excellent let's move forward
with drafting the
agreement let's listen
again good morning Miss Mary I
understand you're interested in
implementing new training programs for your
your
staff that's correct Mr Tom we're
looking to enhance our team skills in
several areas
based on our initial assessment we've
identified leadership digital skills and
customer service as key areas for
improvement those align with our goals
what kind of training methods do you
propose we recommend a blended approach
combining e-learning modules in-person
workshops and on the job
training that sounds comprehensive how
would you tailor this to different
departments we'll conduct needs
assessments for each department and
customize the content
accordingly good how long would the
entire training program take we estimate
a 6-month rollout with ongoing
reinforcement and follow-up
sessions that's longer than I expected
is there a way to accelerate the
process we could condense it to 4 months
but it might impact the depth of
learning in some
areas I see let's stick with the
six-month plan then how will you measure
the effectiveness of the training
we'll use a combination of pre and
posttraining assessments performance
metrics and feedback
surveys sounds thorough what about the
cost of this
program the total investment would be
$150,000 which includes all materials
trainers and follow-up
support that's a significant amount can
you break down the ROI for me based on
industry standards we project a 250% Roi
within the first year posttraining
that's impressive how soon can we begin
implementation we can start the needs
assessment phase within 2 weeks of contract
contract
signing excellent let's move forward
with drafting the
agreement go to the next
conversation good afternoon Miss Mary I
appreciate you meeting with me to
discuss the recent contract
dispute Mr Tom thank you for coming I
hope we can find a resolution to this
issue I understand your concern about
the project delays we take full
responsibility for the
setback I'm glad you acknowledged that
how do you propose we move
forward we're prepared to offer a 15%
discount on the remaining project fees
as compensation for the delay that's a
start but it doesn't fully address the
impact on our business
operations I see would you be open to us
providing additional services at no
extra cost to make up for the
inconvenience that could work what
specific services are you
offering we could provide 3 months of
complimentary maintenance and support
after project
completion that's more appealing what
guarantees can you offer regarding the
new project
timeline we're committing to a firm
deadline of 6 weeks from today with
financial penalties for any further
delays can you elaborate on these
penalties we'll reduce our fee by 5% for
each week of delay up to a maximum of
20% of the total project
cost that demonstrates your commitment
how will you ensure there are no further
setbacks we're assigning additional
resources to the project and
implementing Daily Progress
reports good I'd like to receive those reports
reports
personally Absolutely I'll make sure
you're copied on all daily updates
thank you now let's discuss how we can
prevent similar issues in future
projects we're implementing a new
project management system to improve
communication and track Milestones more
effectively that's reassuring can we
schedule a review meeting once the
project is
complete certainly I'll set that up for
one week after the projected completion
date perfect I think we've reached a
fair resolution let's amend the contract
to reflect these
changes let's listen again good
afternoon Miss Mary I appreciate you
meeting with me to discuss the recent contract
contract
dispute Mr Tom thank you for coming I
hope we can find a resolution to this
issue I understand your concern about
the project delays we take full
responsibility for the
setback I'm glad you acknowledged that
how do you propose we move
forward we're prepared to offer a 15%
discount on the remaining project fees
as compensation for the delay that's a
start but it doesn't fully address the
impact on our business
operations I see would you be open to us
providing additional services at no
extra cost to make up for the
inconvenience that could work what
specific services are you
offering we could provide 3 months of
complimentary maintenance and support
after project
completion that's more appealing what
guarantees can you offer regarding the
new project
timeline we're committing to a firm
deadline of 6 weeks from today with
financial penalties for any further
delays can you elaborate on these
penalties we'll reduce our fee by 5% for
each week of delay up to a maximum of
20% of the total project cost that
demonstrates your commitment how will
you ensure there are no further
setbacks we're assigned additional
resources to the project and
implementing Daily Progress
reports good I'd like to receive those reports
reports
personally Absolutely I'll make sure
you're copied on all daily
updates thank you now let's discuss how
we can prevent similar issues in future
projects we're implementing a new
project management system to improve
communication and track Milestones more
effectively that's reassuring can we SK
schedule a review meeting once the
project is
complete certainly I'll set that up for
one week after the projected completion
date perfect I think we've reached a
fair resolution let's amend the contract
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