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Setting Realistic Expectations in PMU – What I Always Tell My Clients
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hi everyone I just finished my last
client of the day it's around 700 p.m.
and I was thinking about one topic which
I would like to talk about a little bit
more which is how to manage client's
expectations especially when I first
started I was struggling with this for
so long because I didn't have enough
experience I didn't have enough
information uh I wasn't confident uh I
knew basically zero things about pmu and
I think the theory is perfect but what
makes you confident and what makes you
knowing what you are doing is doing the
thing so you can buy online course or
you can buy whatever you want but if you
are not going to practice on your models
and on the latex as much as you can I
think that it will never come like this
feeling will will never came will never
come you really need to do the thing and
if you meet a lot of people if you meet
a lot of clients different clients
someone who wears a lot of makeup
someone who wears a little bit of makeup
someone who never wears makeup you will
learn how to do the
consultations in a good way so you can
explain to your client what they can
expect because for example if you have a
client who never wears makeup for me
these ones are the best clients because
I know they will be very happy with the
work I do if I have a client who wears
makeup most of the time they expect from
me to do the Brows exactly the same as
they wear makeup and they expect from me
the same effect after it is going to
heal but we are not putting make up on
top of the skin as they do in the
bathroom in the morning but we are
implanting the pigment into the skin and
there is so many things which influence
how the pigments how the pigment is
going to heal how it's going to look how
how long it's going to stay in the skin
and so on we have to explain the clients
that skin is the biggest organ in our
body and it has its own life there are
mcroof fages they eat the pigment they
don't want the pigment to stay in the
skin because it's like a different
particle and your body does not like
this particle so mcroof fages are trying
to eat it or remove it from the from the
place over here because they don't want
it to stay in the skin it's not healthy
for the body to have the pigment in the
skin so we have to explain our clients
that uh macro fages eat the pigment then
the second thing is what is influencing
how the pigment looks in the skin which
is melanin a melanin fil melanin
hemoglobin betac karoten there is so
many things I cannot talk about it right
now because I would stay here for one
hour but more we explain to our clients
how many things influence the pigment in
the skin and more we explain to our
clients how bad is to saturate the
pigment or to saturate the Brows a lot
especially when we are using like
pigments with stronger binders which we
know it's going to stain the skin it's
not going to move because the binders
hold the particles
together then it's a problem because
they don't know anything they they are
not the professionals they are not here
to to know what is going on in the skin
and to know how to do the pmu in a good
way we are the ones who should really
take care of the of this and we are the
ones who should learn as much as
possible this is one of the reasons why
sometimes I may look like a lunatic when
I learn about nanometers and particles
and these kind of things and like uh a
lot of different things from the
chemistry point of view but it's only
because I really I really pay attention
to what I'm doing and it is also because
I did so many mistakes and it was so bad
and I had so much anxiety from it that I
really do not want to have these kind of
feelings anymore and trust me now it may
look like I know a lot but I still feel
like I don't know a lot and I know like
nothing so what you can do for your
client and what is the best to do is to
explain everything every smallest detail
sometimes my clients lay on the bed and
I do the do their brows and I talk with
them about organic pigments inorganic
pigments I talk about carbon black I
explained that carbon black is very
stable in the skin and if we are if we
will saturate the Brows with the strong
pigments it will never go away from the
skin it will become lighter and more
grayish but it will never go away from
the skin completely so if they know this
kind of feelings uh if they know this
kind of
information they do not have to
understand it
100% but they know what you are talking
about and they know that you are the one
who understands what you are doing and
this is the best feeling for for the
clients because they are they know they
are in the good hands and for example if
you are rushing during the day and you
don't have enough time for your clients
they feel it and then you are under the
pressure and it's also what I
experienced with my own pmu career I was
rushing so much I didn't have enough
time for my clients to explain
everything I some I had a period of life
where I didn't even do consultations
because my clients they didn't really
want it the consultation and we both
saved some time and it was perfect but
at the end of the day I still think that
this consultation is giving you this um
opportunity you can have a strong bond
with your client and your client get can
get to know you better and that means
that if you explain everything and if
they get to know you during the
consultation I think this is your client
for Lifetime they will never leave you
because they will feel like they are in
the safe hands and when we are going to
go and when we are going to have pmu on
our face we want to be in the safe hands
because if not it's a huge problem and
you have to remove it and you have to
use like lasers or do removals and
clients are scared they don't know how
it's going to go you don't know how it's
going to go if there is a lot of color
it takes so long and it's very expensive
and then slowly but surely they are are
changing their opinion about permanent
makeup this is what happened to me too I
am removing so many brows and even lips
and people are scared most of the time
they trust me but I can feel that they
are a little bit scared because they
already had a bad experience and if your
client will have a bad experience the
problem is that they will talk about bad
experience regarding permanent makeup to
someone else else and to someone else
and to someone else and we don't want
this we want to have a good careers we
want to have a lot of clients so we have
quite a lot of money from it then we can
invest this money we can have a nice
life but if we are not going to do the
best we can for the clients or we will
do what they want without explaining
them what it can cost in the long term
in the
future then we are I don't want to say
like destroying the permanent makeup
industry but we
are making it a little bit worse than we
could and this is what happened to me a
few times that people told me that I'm
teresia I'm really happy that you are
removing my
browse but uh to be honest if I would
know it's going to take so long it's
going to hurt so much and it will be so
expensive I would never ever do pmu for
myself and this is what we do not want
this is why I always try to learn
something every day or at least every
week I am very scared when I do new
brows or new lips and I always start
very softly I always choose lighter
colors and I explain everything to my
clients I tell them look I have no idea
how it's going to heal like I can't
predict how it's going to heal based on
my experience but I cannot tell you 100%
how it's going to heal I don't know how
much of the pigment your macro fages
will eat I don't know how you are going
to take care of the brows or of the lips
I don't know if my pressure is like
1,00% good because the skin like
epidermis and dermis between the
epidermis and dermis there is the skin
and it looks like this so it's not like
a flat flat flat Place flat skin where
you just use same pressure and
everything is perfect okay it may be but
more difficult your skin is more
difficult it is to have a beautiful
result and you have to still take into
the consideration that you do not know
how exactly your client took care of the
Brows because they can tell you yeah
theia I was doing everything as you said
and then I asked them if they clean the
brows or they didn't clean the brows or
if they had a lot of Plasma on the brows
house and they said M my scabs were too
thick and this way you can understand
that they didn't do what you said
because if they would for example clean
the Brows a little bit it wouldn't
happen and all the smalls details in pmu
really matters because if you do not
explain everything properly then what is
going on is that these
clients create a lot of stress on you
they they put a lot of stress on you
because they bombard you with the
messages and they call you like it
happened to me today then my client
called me oh Teresa uh the Brows became
darker and at the end um the scub is off
uh the scab Falls F off today and there
is basically no pigment and I'm saying
like and she said like I really need a
correction right now because there is no
pigment and I explain everything to her
and she had her brows done two weeks ago
and I said okay we can do correction
procedure it's normal I said on the
correction Pro I said on the procedure
when you've been here that we will do it
but we can do it only like after one
month and a half the soonest and she
said oh but I don't have a pigment there
and I was like but we don't know yet how
it's going to heal because epidermis is
renewing itself and there is a lot of
fresh cells on top and it's going to
become thinner after some time but we
have to wait this is going to take some
time it's not going to heal in one day
but this is everything I I told her
everything when she was here but she
called me again and I wasn't stressed at
all because I know how it works and this
is like this happens to me once every
two months because I explain everything
but maybe she forgot or maybe she she
saw it in the morning in the mirror and
she was like oh what is going on I
completely understand if I would be a
client and if I wouldn't know I would be
very scared that's why that's why I
understand basically why all my clients
in the beginning they were bombarding me
with all the messages and and and calls
like what is going on with their brows
because I wasn't good enough with
explanation what is happening after even
though I explained a little bit but
another important point is to know that
you have to explain everything in a
logic way because if you are not going
to explain your clients everything in a
logic way they will forget if you
explain to them you have to clean your
brows after the procedure because we
cannot have huge and thick scaps
otherwise the scaps will take a pigment
and there will be no pigment left and
your money are like basically you throw
the money through the window I am 100%
sure they will take care much more on
the other side if you would only say
that okay just clean the Brows a little
bit and it will be perfect if you
explain in a good way they will always
understand so let's summarize this video
first things first do a very good
consultation try to look at your client
and feel like feel what kind of client
it is if it's it if if your client has a
strong personality or if your client is
very soft like an angel if your client
is light or they are darker how they how
they do their makeup how they uh what
kind of clothes they wear then try to
understand what they would like to have
like what is their desired effect
because some of the clients they use
makeup but they don't want you to do the
Brows as like the makeup effect so make
sure to understand what is the
expectation of the client and make sure
make sure sure to uh basically explain
everything what you are doing and why
they should take care of the Brows how
the pigments work how long it's going to
take uh if the pigment they if they will
change the the color or they will not
change the color there is a lot of
things you have to talk about with your
client but it is always 100% worth it
because if you are if you will show
yourself as a huge professional and
expert expert in your field they will
never go away they will always stay with
you and you will have in 5 to 10 years
you will have a lot of clients they will
come back every one year and every one
year and a half you will be stressfree
because you know what kind of pigments
you are using your what kind of
technique you do you know that they will
come you can do beautiful refresh and
they can go home and they can come back
even in one year again and then you
don't have to be stressed out that you
don't have enough clients because as at
the in the beginning first three years
of my career I had a huge problem
because I saw that not a lot of my
clients are coming back and you wouldn't
say this if you wouldn't know me but I
really wasn't sure about my work and I
really didn't know what I was doing and
I am such a knive person I was trusting
everyone regarding pigments regarding
technique regarding everything but at
the end of the day um the problem is
that you never find out straight away
and it takes like regarding pigments it
takes minimum 6 months to one year to
really find found found out like how it
works and if the pigments are good or no
so and especially when you remove them
with a laser later on so it's a huge
topic but please um explain everything
you can and if you're not sure about the
about your
information always learn and always take
new courses because this is something
what no one will take from you and this
is something what what is the most
important in our field uh have a nice
night let me know if you like this video
and if you have another topics you want
me to talk about and I can do another
videos about these new topics have a
beautiful night and I will see you in
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