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Generative Engine Optimization (GEO): Revolutionizing SEO For The Future
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good morning good afternoon good evening
depending upon your time zone Welcome to
our webinar on search uh and AI this is
the third of our series I'm going to go
to that well I I'll show you the the
sequence in just a minute but if you
missed any the first either of the first
two you can go to the website we have a
great panel today and uh I'll let folks
do a quick introduction of themselves so
I'm Seth early I'm founder and CEO of
early information science many of you
know who I am and many of you know about
the book I wrote called the AI powered
Enterprise which talks about ontologies
as being a fundamental to AI initiatives
and we'll hear more about that today and
what's interesting is I read an article
just the other day that said how paler
who's that really well-known AI company
and analytics company and you know
they've been around forever doing tons
of government contracts kind of first to
the market with a lot of stuff an
article that said their secret sauce
their secret
sauce we're
ontologies so I was like okay that's not
so secret but great it's your sauce I'm
glad it's your sauce GL it's part of
your sauce because I think of it as well
anyway so um Patrick do you want to give
a quick thumbnail of uh who you are
and sure my name is Patrick heel I am
managing partner of Patrick heel
partners and uh we are a Consulting
organization providing uh consulting
services in the search and AI space for
uh people who are trying to get get
their heads around what all this
means abdal how about yourself yeah I'm
the head of produ and Technology at dbm
my background like Patrick was in Search
and then I keep moving up in the journey
to SEO PPC and track the whole user
Journey from uh Google down to your
website the relevancy terrific and how
about yourself Chris I'm Chris black I
am currently a fractional CMO coo
focusing on early stage Tech startups
I've always been at The Cutting Edge of
technology so obviously geni and all of
the impacts that that's having on
business today is something that I'm
particularly interested in of course
that includes with
search and Chris is actually doing some
work with e Patrick hopefully will be
doing some work with Eis on an upcoming
project and Chris is working with us on
MAR on marketing and messaging and uh
taking that 25 30 years of experience
and boiling it down into meaningful
messages uh so that you guys can can all
engage with us as necessary okay so
again we're about an hour about 50
minutes we'll try to take questions
throughout and at the end we are
recording of course so that you can
listen to this afterwards or you can
share it with your colleagues and we do
have a couple of polls we'd love to hear
your input on that uh and there's Q&A
there's Q&A tab where you can ask
questions throughout and then we have a
short post session survey which we would
love to get you feedback on so thank you
for that and early has been around for
30 years as I mentioned we're
headquartered in Boston and we don't
have our tagline on here but it's making
information more usable more findable
and more valuable and that cuts across
lots of different Industries so whatever
industry you're in we can help we work
in product data we work in content we
work in knowledge strategy and customer
engagement um I've written for Harvard
Business Review I've been recently uh
interviewed for a couple of Harvard
Business analytic report special U
research projects on generative AI I can
certainly share with you folks if you
haven't seen those um and here whoops
and here we are in a little timeline
here this is better than bullets so
Chris thank you this is a this is
Chris's first impression on the
marketplace with from Eis perspective
she took those boring bullets and she
put it into a nice little timeline here
so we are at session number three we
have four more sessions to go I did get
someone asking if they could be on one
of our panels send me your background
tell me what your angle is and and uh
we'd love to consider additional
resources this is really a community
thing and I'm I'm happy to have other
folks on so I wanted to start off with
what is uh how are you doing in SEO
overall it range from what is
SEO hopefully won't be too many of those
our SEO sucks things are okay but we can
do better my SEO is great but why now
what do I do about Geo and with gpts or
none of the above and let us know what
that is so this is the traditional
popcorn popping portion of the session
where I I watch uh as people are
answering the questions and I can kind
of see that them coming in and then when
they slow down and I start to um uh
smell burning popcorn I I I stop the uh
the popcorn popping so I do have I do
have an what is SEO that could be
factious it could be true right and
people are not necessarily familiar with
this and again a lot of folks are in the
things are okay but we could be doing
better so if you have any other uh input
on this we have about half of the folks
responding for the other half go ahead
pick pick a slot you can uh say none of
the above if that those don't apply uh
yeah no don't be afraid to say you don't
know about seo seo is a a topic that is
usually for specialists in the industry
and um uh and so sometimes people don't
have knowledge of that okay well I think
that's enough popcorn so let's go ahead
and share the results so you can get a
couple of folks are less familiar with
SEO nobody's saying it sucks uh which is
good and a lot of folks are kind of in
that yeah we can do better uh uh bucket
but uh and then there are folks who are
doing well but now what do we do in
generative search right what do we do
with uh with generative U free chain
Transformers and uh then a few are
saying well one person is saying none of
the above just let us know in chat okay
I'm going to stop the sharing there and
move on so uh first I do want to say
that this is a new paradigm right it is
really very different than what we're
used to with search engine optimization
search engine optimization many times
was all about building content that was
containing words that you wanted people
to uh wanted the engines to pick up on
and words that people would be searching
on or related Concepts so many times you
would get uh terminology that you want
to optimize on and then you would just
add variations of that terminology much
of this was about you if it's knowledge
it's Knowledge Management and knowledge
engineering and knowledge integration
and Knowledge Management systems and you
know knowledge architecture and
knowledge and information management
whatever it might be but there'd be a
lot of other you know maybe it's tasset
learning or there'd be other Concepts
that be related and many times you would
get these optimization uh spreadsheets
that would basically say uh okay try to
include um as many of these terms as you
can right and and then it's not really
written for a human it's written for a
machine it's written for a machine that
is trying to pick up those keyword
densities now there's more than than uh
terminology and Google uses hundreds and
hundreds I understood it was about 200
but abdell is going to tell us it's
about 1,500 uh different signals but you
know everything from incoming links to
you know the quality of uh the content
the quality of the referring links um
the authoritativeness of the site uh the
age of the site but there's a lot of
stuff but really came down to what could
you do with your content you could add
terminology to the content and I wrote
uh I was writing some uh with one of the
tools I was writing some content and I
was like really trying to score high and
get all the words in and then I was told
that you will actually get penalized if
you try to do too much keyword stuffing
in that content right so but it really
wasn't W written in a very human
understandable way right it was I I like
to use different variations of
terminology when I am writing or when
I'm speaking just to make it more varied
and more more understandable but that
was not necessarily good in in SEO
content but when you use terms over and
over and over again you can see it you
can feel it you can it reduces
readability and understanding so what
Geo does is it says we want
comprehensive answers and and we want
those answers to be specific and
meaningful and not necessarily long
drawn out content right we want to build
things in question answering format and
what we're doing is what those engines
are doing is they're synthesizing
information from multiple sources that
end up creating a very unique response
to a quiry to a prompt and so you want
to be one of those sources that it pulls
in and that it cites uh and in order to
do that we need to have make sure that
the result that the the content itself
is written in a different way so it's
trying to provide very accurate and
relevant and personalized information
within that user interface and what that
also means is you're trying to get the
answer in the user interface Chris I I
know you had spent a little bit time
researching this and researching the
impact on on click-throughs and when
when we have that answer within the
search results it doesn't give us an
incentive to click through so tell me uh
Chris what's that mean in terms of where
things are going and what the impact has
been so far yeah so um some of you have
probably already noticed that your your
traffic has been going down right and
maybe you think it's rankings maybe
you're you've already started trying to
figure out what to do to to increase
those clicks again but what's happening
is that zero click search is really
starting to take Force it's great for us
as users right we go to a search we want
to know you know how to make something
or or where to go to buy something and
we we type it in and the answer just
pops up it's what askd if any of youer
remember the '90s that's what asks
wanteded to be right is is something
that delivered an answer
well we have that now and these are AI
driven so we've got search it's going
out it's grabbing content from a few
sites and then it's using generative AI
to create a a paragraph or some answers
for you and if we're lucky it's cited
and maybe it comes to our pages and
maybe it doesn't but overall from a user
experience it's kind of fantastic like
we don't get lists anymore and if you
see here on the left 20 uh 16 we have
some images before that we didn't even
necessarily have images it was just a
list of links and they were all ranked
based on SEO and all of the things that
that abdala is going to talk to us about
a little bit later but you know you get
some ads you get some images you get
some organic listings you kind of get a
little bit of everything but what's
above the fold are some of those organic
listings today and I could have given
you that 2024 and it would have just
scrolled and scrolled and scrolled but
our our organic listings are now falling
below the fold often times we're getting
an AI analysis A gen I thing at the top
we're getting images we're getting
videos but our number one position in
this case is barely above the fold but I
think many of us that are using search
are noticing that that number one
position is going down now as SEO
Specialists we might think crap our
rankings have tanked but what I'm
sharing here and by the way all of this
comes from orbit media Studios we make
sure to give them good credit they're
doing great work here as far as content
and SEO trending so if you don't follow
them I highly recommend them but what
they're showing here is that the
rankings are generally holding steady
it's just that the traffic drops that's
going to have a bunch of ramifications
for us it does mean that hopefully our
conversions on our site will go up
because if they're coming to the site
they're probably more commercially
viable now if you're in
B2B gosh this world gets really tough
because most of the time we are
providing thought leadership that is how
we make sales and and do our Marketing
in the B2B space that thought leadership
now that's going to be bubbled up right
at that top and that that generative AI
created blurb that provides data so what
we need to do probably moving forward is
trying to make sure that it's our
content that's bubbling up making sure
that that we do whatever we can and
we'll talk about that here in a couple
of minutes of some of the things that we can
can
do so this is kind of a a table that
just explains where SEO uh is focusing
the user interaction the goals the
structure the metrics the role of
multimedia the tools uh what the impact
will be and of course when you start
seeing these side by side you see that
SEO was really about keywords and answer
answers but the keywords and ranking but
the Geo is really about context and the
AI driven answers so can you formulate
your content in such a way that it an
answers a question that a user will want
to ask right and it's building it in
more pip siiz chunks it's kind of the
return of FAQs in a way but on steroids
you know chunking all of your content
making sure all of your content is
answering specific questions right not
just oh here's a bunch of content that
covers all this keywords and yeah okay
so I have a high keyword density that
doesn't necessarily help right because
it's not answering a specific question
so it's really a mind shift in terms of
how you need to think about actually
writing the content the user interaction
is not going to you know SEO is focused
on click-throughs Geo is really answer
is is answering from the AI without a
click so again it's a zero click
searches you're trying to rank for
higher clicks rank higher and get more
clicks in SEO in go you want to be
selected right you want your content to
the bubble to the top as the AI is
selecting answers and finding answers
and in in terms of the content structure
it's very different right it's long form
it's heavy it's uh it's heavy keywords
density whereas for geo it's more
conversational it's more concise it's
more about relevant content that answers
that specific question and then of
course multimedia was not necessarily oh
I'm sorry metrics click-throughs right
site visits but but in Geo it's really
about visibility it's are we even on the
page are we even in the room at the
table you know on the on the field
whatever you want to say right it's it's
how you get that visibility there and
then for SEO multimedia was not really
uh not that necessary because you you
could have great clickbait with an
infographic right people love
infographics but for goo it really is
important right the images the video the
infographics and then we'll talk about
how to optimize those because you do
need descriptive content descriptive um
um uh descriptions and descriptive uh
metadata that has a way of of telling
people what that content is about and
then the cool the tools again are really
going from keywords and backlinks and
you know metadata tags are not as you
know metadata schema is important but we
we have seen what's happened with
overstuffing metadata tags so we have to
be careful with that but now Geo is more
natural language and it's ALS also data
driven content you're going to hear from
abdell about es schema.org and how
important that is and how important
ontologies are so structuring that
content and making it more data uh uh
focused and and uh structured with with
data schema will be much more important
and of course you know SEO is going to
be less impactful as no click Bros and
and Geo is really going to be essential
for the search visibility Chris do you
want to add more context or B do you
want to add more context to this
yeah I think I think this year what I
see with my client is brand awareness
think of it as a brand awareness people
are getting mad they're like I'm
creating content Google just show it
you're going to get the brand awareness
whereas SEO to your point you get the
click in the visitor so it's a different
level what I love about this though is
that we can actually start writing
content for humans and not like trying
to stuff those keywords into there and
picking oh well this is the one that
that should get us the most traffic
that's not too competitive always hated
doing all of that I just want to talk as
a person to a person know and this
transforms us back into what I think
will be a much better I agree with you
and and Pat I'd love to hear your
thoughts on this but I agree because
many times I would feel constrained and
I would feel like I was going against my
instincts when I was writing SEO content
that just was trying to go for keyword
density I was like I didn't want to
write it that way and I was feeling like
I was forced to write it that way
whereas I would like to write it for
more clarity and more conciseness
Patrick any thoughts from your
perspective yeah we're at an industry
inflection point and people have become
very familiar with how to I don't know
trick a search engine into getting it to
put you in the place that you want and
we just we're now in a place where we
need to relearn how to influence what
the search engine gives back and it's
hard but it's uh it's a it's a necessary
transition and the transition is
happening whether we like it or not so I
think this is an important conversation
to talk about okay how do we relearn how
to Market our website so that we can get
the kind of visibility that we need on our
our
content I just want to take a quick uh
look at the comments and questions one
was about BM Chris uh or or abdell can
you talk about
bm25 in terms of um search algorithm
bm25 is a is this sort of default
Searcher algorithm that the majority of
keyword sites use to determine what
the rank order will be it's based in
Lucine which is the I would say Far and
Away the most commonly used search
engine outside of outside of Google and
and B even being even Microsoft uses the
bm25 algorithm so it's a ranking
algorithm essentially is how you score
documents and we could go into all the
details but it's not important um Google
uses a completely different algorithm
and abdell can talk more about that yeah
so bm25 is something that a Search tool
might use is that more for on-site
search yeah absolutely Enterprise search
um elastic it's the foundation of
elastic search of solar um you know the
the most popular open- Source search
engines in the world that are used across
across
Industries throughout the world today
Great Well here here's a question with
SEO uh we with SEO we can use various
tools to gge keyword query frequency and
impression rates for our content showing
up in searches with gpts providing such
unique customized responses what tools
can we use to identify topic relevant
topic frequency and our brand mentions
and GPT responses that's kind of what
we're going to be talking about shortly
is there a concise answer right now but
it really is about
um about uh the things we're going to be
talking about in terms of how you write
your content but is there a short a
provide I just said I'm going to connect
to what Patrick said Google is using
very Dynamic approach so a lot of it is
a clickstream but Dynamic algorithm so
every versical what I see with my client
every vertical they use different
clickstream different so what I suggest
to the client let's study the top 10
three result let's study top three see
what they done to your appage then you
can reverse engineer to see what what
content how they answering it so you
have to study who they ranking that's a
big signal walk backward from that
vertical for that questions you can as
far as a tool I usually use Keyword
Planner I have access to a lot of
Keyword Planner sometime I see a rush
but the best data is probably Google
tool the Keyword
Planner yeah but as we get away from
keywords that's probably going to be
less interesting because now we're
talking context and so it's not a
specific keyword I don't know that
there's tools out today to help with
this but how I work with my clients is
talk to your salespeople if you're in
marketing and you're doing you know SEO
work you're probably in the marketing
function talk to your salespeople this
is where're creating go to market teams
I sales and customer success and
marketing all come together and now I
it's it's always been important but even
now as we think about SEO the questions
that we have to address on our website
our customers are asking that our
prospects are asking these questions so
now they're going to be going to search
they're going to be going to perplexity
or chat GPT you're going to ask their
questions there hoping to come up with
answers those are the kinds of things
that we need to make sure on the site
can we measure it through one of these
these keyword tracking tools yet not to
my knowledge will we be able to yeah
probably at some point maybe don't know
what that looks like but today work with
your salespeople work with your C
customer success people and those
questions that come up over and over
again make sure those are on the
website absolutely christe do you want
to uh talk a little bit about this
particular uh experience that you um
cited so this can be really hard to
explain when we're just talking or in
tables and so I wanted to give a great
example again this comes from orbit
media what do you get with a browser
when you go and look for the ultimate
guacamole recipe you get a bunch of ads
you get a bunch of offers maybe it's a
coupon to your local grocery store you
get some tracking tags you get some
images a lot of words and you get to a
recipe at some point after all of that
you go to your your favorite you know
chat system of choice there's no ads
there's no popups there's no tracking no images
images
yet and you get a guac recipe and it's
very easy you're not having to go
through a million different things to
try and figure it out your app is just
going to expose that and you're not
having to go to anyone's website to get
to it with all of the stuff that that
entails including all the advertising
and tracking codes yeah and you know
lately I've been trying different things
if I have a question or I want to cite a
certain fact or detail and I go to
Google and I will get a lot of noise
right even when you click through to the
site it's like where is my answer where
is my answer where is my answer oh I got
to scroll scroll scroll scroll scroll I
got to find it I got to find it okay oh
here it is wait you know way after I go
through all that n that nonsense and
then if I put it in chat GPT it's like
oh okay thank you I get the answer so it
is a really good user experience but it
it does it does interfere with the
business model so you know one of the
things that we we realize is that you
know we're still trying to discover the
levers right across different types of
platforms and they're they're not well
known it's we we do understand SEO we
don't understand Geo as much however we
can say that the quality of the content
is always going to be relevant and we
don't want content that is strictly and
one of the things people are saying is
what's so great about generative AI oh
we're able to create all this great
marketing content right and we create
all this content for our website we
create all these articles and we create
all this that's spam that becomes spam
if you just use stuff that's coming out
of generative mechanisms if you're just
using the um uh gen uh gen for creation
of content without your voice
without your unique perspective without
your tone and your tenor it is going to
be detected as spam it'll be spam
content there's a lot of spam content
out there right now so and you can
identify it you can see it you you read
it and you're like oh boy this is this
is does not this sounds very machine
generated and you know some of the
machine generating some of the GPT z uh
tools are not that accurate so they
can't always detect it but I think Chris
Penn who I like to quote from time to
time put in uh the Declaration of
Independence or something into a GPT Z
and said this is all AI
generated so so again you can't tell
that but you have to but the tools are
getting to the point where you are where
they are identifying uh generated
content that will not help uh get your
your information into the uh into the
search uh the the AI powered search uh
answers of course back a little on that
and that I'm going to p back there's a
lot of false negatives and a lot of
false positives right we see this a lot
in education so I I I'm going to caution
a little bit on that one as to how the
accuracy of the tools they are trying to
determine but if it's well-written
content and you know how to use an
Oxford comma uh you English Majors out
there understand what I'm talking about
that can make it flagged as you know as
a a GPT generated kind of content so I
just I want to caution on that oh
yeah that's what I'm saying is that
they're not terribly accurate and when
you when he did put in the Declaration
of Independence it said it was AI
generated which obviously is a false
positive but but you're right you know
you know you have to be but I think
what's important is putting your brand
voice in making it aligned with your uh
style I when I try to have chat GPT
rewrite something for me I give it my
articles as a template I say use my tone
use my voice use my my terminology and
then write up this conversation that
we've had so it's it's I'm generating
the content I'm giving it the style and
then I'm taking the output from that
perspective but you know this is a fast
changing area we do have to stay on top
of uh all of this as it as it evolves
and moves any other comments or
questions or comments on on this topic
Let's see we have a question from what
I've been reading and hearing this from
Chris Crawford content should an Ask
answer basic questions in exin clear
manner this should help to be included
in the a response and hopefully
recommended on the right on the right
rail yes absolutely I think that's a
really good point it's a really good
observation so I I would agree with that
um let's see Ken also was asking about
whether or not we need to redesign our
website to be more favor favorable towards
towards
Geo so that semantic search will work
I'm I'm happy to to take some of that on
um in that we don't have to redesign our
website per se now all of the SEO
qualities are still important it still
helps drive all all kinds of different
things so you know keep the meta tags in
there and so forth what we do want to do
though is we may need to rewrite
sections of our site make it more human
human readable make it more concise like
we just spoke about so bite-sized chunks
but we also want to make sure that we're
adding this this additional content so
images and video content a lot of that's
going to get prioritized and we'll talk
more about that here in a couple of
minutes but as far as redesigning a site
I I wouldn't say you have to you know go
out and get a whole new website done
yeah yep so let's take another poll
where are you on your journey the Geo
not on the radar planning continuing
your SEO work doing something different
none of none of the above so planning
not on the radar for some folks looks
like a significant number some are just
continuing their work somewh planning um
look doesn't look like a lot of folks
are doing anything different yet
don't have any of those answers so looks
like we have about half of you
responding so far uh if you want to go
ahead and put your your uh vote in for
what you're doing so a lot of folks
aren't really thinking about this right
now you know they're not uh not
necessarily on the radar uh which is
interesting give you another minute or
so I wish we' thought to ask if people
were seeing uh declines in their their
search track oh yeah
yeah that's a good that would be a good
uh a good question
right yeah people aren't aren't planning
for it may their sites aren't affected
yet maybe they're not being impacted
yeah that could be it yep and we see one
person doing something different and
then none of the above okay let's uh
let's close the polling for now and uh
share the results so you get a sense of
where people are and a lot of folks are
not on the radar or planning and then uh
some folks are doing the other again I
think it it's early stages so you may
not see the impact yet I know we have
not seen a huge drop off yet but um you
know I have to also revamp and relook at
my content um great okay so let's uh
let's carry on here so abdell did you
want to talk about this
sline I think the foundation for SEO and
go is the same basically when I walk
with client I start investigating the SE
drop or any Z also is I have to check
for the page is the page index when last
time Google indexing somebody asked that
question what I need to prepare for GI
one of SC that I've noticed was all my
client he had a bias to a recency the
generative AI picked something recent so
update your key content the second thing
that I would said here also bookmark
create bookmark you start having long
content actually if you have bookmark
Google create site Link in your SEO
which it increase your CTR so I think
what you see on the left side it's
really the the your page
did you get update on Google index and
I'm amazed how many client go create
Pages they don't pay attention to the
error in the index so always double
check that the second and I mean the
third one metadata what I'm seeing with
B2B client Google for and then every
versical is different now with SEO but
also for paid ad I walk on B is you
should have one topic The Lending page
or SEO focus on the one topic because
the one topic go deeper answer the
question will give you more more
Authority AI look for freshness
Authority and you look for organized
information so organizing with book
market so I think that topic because now
Google changed everything to be dynamic
Patrick and I work with um deep learning
now all the quality score is done by
Vector search and the vector score you
if you have one topic so I said did a
good job and talk about content at the
end of the day it's Still Human talking
to human are you writing relevant
content for human somebody question it's
not the big answer it's a big question
and a big answer so what I done for L BB
clients I'm going to go back to what
Chris said to improve that we double the
traffic how we took all the to review we
took their data from CRM feedback from
the client and generate content around
it you be ma is not the head query is a
longterm what question the client asking
then that lead me to the last point
which is engagement
if you go back so if you write the right
content and the right experience the
engagement become more important and if
you can go next slide why the engagement
become more important so this is a on
the left side is one of the Google
ranking search algorithm he was
explaining me the weight if you look at
it is the weight for the engagement and
the clickstream of the user are now
jumping depend on versal to
60% so you don't want to just write
content but you want right content
engaging that have call for actions the
page is fast and it's linking because
now as I say earlier there is too much
content on the on the web Google is
having a problem actually so they look
at which page get engaged which one
answer the question so it's higher
weight and you can see on the right side
this is an e-commerce company before I
scroll down they already have four
button you can see they have did you fit
look at the bottom of the shirt they
have already added they adding more more
engage Eng agement is different
engagement and then the more engagement
you have the more click the more you
increase your
ranking said and so Patrick do you want
to add anything to clickstream Patrick
you work on you not work on clickstream
yes but you covered it really well the
clickstream the flow of traffic that
comes back from the site to inform what
did the user do in response to the
results that they got uh that's critical
information that will continue to be
critical information and continue to
forward next slide I think it's very
important and and you know to get that
feedback and to understand those signals
because they're always throwing off
signals depending upon what they're
clicking on and what they're doing and
that actually changes a a metadata model
about the user in a real-time basis and
you can take those signals and use those
signals to further uh refine and
personalize and recommend what you are
presenting to the customer or the the
prospect of what said mentioned earlier
the 250 if you look at it by the way I
put July because Google like I said
earlier is become more Dynamic and in
October is there a lot of volatility
somebody asked that question we seen the
drop yes it's become M Dynamic and at
the end between the clickstream and the
vector search things going to be uh even
Google team cannot tell you what for
your vertical what's the number factor
that's why I said study your client
study who is the ranking High than you
see what they're doing so this is a
brief summary but just don't hold me
accountable because it's always evolving
every day but you can as you can see the
the first two is infrastructure and site
is really the registration the basic
Foundation but the most important level
is a content is it engaging content are
you answering question that your
customer is asking it go back to what
kis said talk to your customer talk to
yourself people write thing that a human
are looking for Google will reward you
if you answer your customer questions
and then the left side is more Authority
I recommend to the client ironically
take your content create link on social
media create lot of Link because then
that will that's another form of Click
Stam will have access to that so again
just this quick example that I work with
client more apply button add the menu
link the confirmation expose for the eom
expose the facet you can have survey at
the end of the article was it relevant
article for you I have client that do
that Anna link case study anytime you
have engagement button every time you
scroll down try to give them some option
to give you a feedback so uh Chris did
you want to uh take this and discuss
some of these recommendations for
optimizing content
structure yeah so most of this we've
already we've already talked about a lot
of this is still basic SEO right having
structured formats you know having your
your H1 tags concise paragraphs making
sure it's easily extractable right so
not long PHD paragraphs writing for for
simple sentences simple simple
extraction that conversational tone
right so it's a it's a dialogue I
suspect FAQs are back in our futures
again they were mostly eradicated but uh
yeah they're they're back the schema
markup right we talk a lot as an
organization about the schema standards
that's still important that helps the AI
pull out the content extract the content
and I cannot emphasize this enough we
have got to start to be more diverse in
the kinds of content that we offer so
with video most of us from an SEO
perspective we thought we did video so
that we had the transcript and it was
keyword dense but now that video is
actually going to be pulled out and and
and used in these AI generated blurbs
that come in in search so have not just
the text but make sure you're having
images having video making sure you're
you're creating context around that so
if you got an H1 tag and then your your
video having those Contex actually
keyword Rich so it's not the same word
over and over but that you're really
speaking in human terms that is all
going to come but we're definitely not
saying not to do the SEO tactics those
are still really helpful in forming
these these AI thoughts to to come and
and grab the content that's appropriate
for the
search yeah yeah it it it it still is
about a Content that is Meaningful and
that is useful uh Gabrielle had asked is
there a way to know which questions lead
to our website and um what do you guys
think about that I mean that's that's
kind of you know we we we say here's a
keyword but you know when we start to
get to questions we don't have the
necessarily have that the tools that
identify exactly what those are but I
think we'll start seeing that and
deriving that what are what are your
thoughts about that Chris you had said
you know talk to your salespeople what
questions are they asking but do we know
how questions are leading to our website
I would say at least within our Google
analytics and and other analytics tools
we can see at least if any of these chat
systems are driving traffic to the site
but I don't think we have anything that
says which question drove it but we
should start to see a lot more traffic
maybe not a lot more traffic but we
should start to see traffic being
generated from these these various
systems at least so I'm gonna get a
little bit in trouble with Google
actually I pick the main keyword and
then I crawl actually I have a team of
crawler and then you know they create a
section called people sync for the
questions people also ask they literally
just add the section so I call that I
see who responded so I think too you're
right Google did not put the question
volume usually the question volume they
hide the number is not that high it's
still doing the topic they haven't made
a switch itself gole but there is way of
reverse engineering I have another
question here what are your opinions on
the impact of core web vitals like LCP
inp CLS in making content more
digestible for geo purposes look the c i
important but here is what I get I have
a client that OV 100% he like nothing
move I'm like there is 200 Factor you
just move one level so I think like I
said if you look at the previous slide
you want to work on an index you want to
work on your cor valal you want to work
on a metad data and engaging content so
I think it's still important like uh
chis said you still got to do the basic
but I don't think it's just one lever
you can suddenly see a jump so how about
visual content what do we need to do
about visual content certainly
transcription right that's important if
we have a video we can do the
transcription and make that a readily
available accessibility tags for images
so making sure we use all text and
descriptions that help uh an AI
understand what the image is and then
adapting visual content from mobile
devices is really very important do you
want to say more about those U those
pieces Patrick Chris uh abdell who would
like to chime in on some of
this I can go for Home Depot I work for
Home Depot ironically YouTube was a
second SEO traffic for us why people
type how to how to build a deck how to
so we build massive YouTube video but
then we went to Tik Tok we went to
Instagram this is why Google Now is
trying to get generative AI actually
they're try to align them if you type
the how to 90% now it trigger the
generative AI so actually video and text
are conversion suddenly yeah so tactics
aren't changing for the most part it's
it's the kind of content we generate and
the um the ability to not have to
keyword stuff anymore and so we're just
creating better content it's not that
content is no longer King content
remains King right that is a a a
foundation of of providing a a good
experience to to the people trying to
find us to that are trying to find
answers it's helpful from an AI
perspective so if we focus on our
customers I I think we're still doing
good like most of us have as as abdell
was talking about most of us have
adopted video because it's good for our
customers it images are good for the
customers we can talk all day long but
that can be hard to understand so the
more that we are focused on the the kind
of content that the people who are
looking for us need I think we're in
good shape uh Chris to that point um we
have spent a long time in the industry
building websites for computers to
consume now we are trying to make this
ship to build websites for humans to
consume and the computers are going
to the computers come along the
computers are speaking more like us than
than we ever I think could have imagined
how I mean how quickly this all came on
us that all of a sudden the the
computers now speak in a way that we
speak that we can interact with it in a
way that feels very human and we'll
start to get into more existential
questions of what does that mean but for
us in this topic that's all good news
for us to to be able to get back to
speaking in a way that that we want to
be able to talk that people want to be
able to to understand yeah it's it's
pretty cool yeah it's interesting when
you when you start looking at you know
obviously the the infographic
infographics are very appealing because
they take textual content and create
some kind of visual representation
sometimes that visual representation is
not that meaningful right sometimes it's
just the layout and the format and but
for whatever reason it's it's ey candy
and it's uh catnip to you know people
who are so interested in these topics
but we do need to make sure that that
text that's contained in the infographic
is readable to uh the machines so that
that will uh surface so again it's
providing the the additional contextual
clues for the geni if we think in terms
of accessibility I think that's really
helpful because we were already doing
this as much for accessibility as it was
for the search engines and so
accessibility and and AI I think there's
a lot of crossover here that if we're
doing it so that someone who um maybe
can't read um that that are are visually
um compromised that that ends up being
very very more y yep absolutely so when
you think about getting started I mean
part of this is saying how do we
structure our content right and it's
much more about being concise it's much
more about answering specific questions
and you can start to think about well
what questions do people have you know
what are new new customers asking what
are we trying to convey and then reverse
engineer that into questions and then
chunk the content so that it answers
those very specific questions we talked
about data in terms of structuring the
content with data but also including
data including statistics including
citations uh I just did a a research
project on AI adoption I still have to
write it up for those of you who have
been patiently waiting for that maybe
chryst will help me get that out the
door uh but but the point here is that
it's it's data that is representative of
what people are experiencing and any
kind of data that cites research or CES
statistically valid information is also
important right because those citations
are going to increase the visibility so
if you find that you've surveyed your
customers and 30% of your customers
think that you've classified them
incorrectly I don't know I was trying to
make a joke but nothing came to
mind there's two types of of taxonomist
in the world those who lump and those
who split that's all I know about um
taxonomy statistics anyway l lumpers or
Splitters I'm I'm a lumper anyway um so
so incorporating data that's uh that's
important that might be a good statistic
integrating the multimedia again we
talked about this with regard to uh the
content visibility making sure that we
can uh have direct quotes and clear
citations that make that content
referenceable right it's more likely to
be referenced Chris did you want to add
uh to this um list no I do want oh yes
so I want to double click on that that
credible data and and the cross linking
Abell touched on it some um but having
this relative the statistics
authoritative facts right citing that
citations are going to be really really
helpful and and um they always have been
right the the concept of backlinks but I
think um I we can project forward that
this is going to be more important even
with with generative a the other again
when we were talking about this and
Chris want to let you kind of walk
through the rest of these content over
keywords so it's really looking at what
is what is it that the that people want
to answer and not just with keywords do
you want to pick up on that and go
through the rest piece um absolutely
yeah so Seth just really said it and and
you're probably beating a dead horse
here but think about those longtail
queries right those are the ones the
people that are really looking for our
content the people that were really
truly helping speaking to them in a
natural language and in bite-sized
chunks so if you're an English major
like I am uh worst multiple English
degrees you know don't don't write for
the PHD dissertation we really want to
hone that into to um question answer
kinds of topics some of the best places
to go is if you're at a company that's
far enough along you've got customer
success what are the questions that get
asked all the time that is a really
excellent way to know what content to be
producing and really how to talk about
it think think with your CS your
customer success hat because someone has
a question and it gets answered right
that's that's going to be something and
and the more of those that they're
seeing the more likely it is is it's a
good topic for your website um building
authority right that that ability being
citable right so the AI models are
looking for for cross-pollination so if
you're linking to um other authority
figures maybe you've got some industry
associations or customers and partners
anything like that where you can cross
link that's going to be really helpful
SEO specific tools to test and optimize
I don't know that those exist yet but
they can't be far behind so so kind of
watch for those I do go through I I use
a tool called Hub chat that allows me to
query multiple uh uh multiple
applications to see how how things are
appearing it's pretty manual today but
it is a way where I can go in and I can
ask and enquiry multiple engines think
about your industry right all of this
changes by industry so some Industries
care about certain things over others so
be very industry specific if you're you
know at a museum you're probably going
to be a little more creative than you
know where I usually focus is deeply
Technical and so it's going to be more
technical data we're going after
different audiences and and different
languages so you know again you know
content and context and ultimately
nothing really changes it's about our
users it's about our prospects it's
about our customers and providing them
what they need the more we do that the
better SEO is the better Geo is and the
better conversions we have on our
website great and uh we have a couple of
questions here Karen Schneider asked if
we optimize commercial websites towards
efficiency for the AI to pick up on do
we bias our responses towards commercial
content as opposed to academics
governance content and peerreview
content which may have a more neutral
factual point of view I would say that
you need to balance it because I think
the neutral or factual point of view
that can be referenced is going to be
very valuable right and it's going to
increase the um uh the likelihood that
it'll be picked up um do you guys want
to add add to
that I was just talking to Patrick for
this webinar I had a a client who was
hospital they panicking they're like oh
my God a visitor went down was it not we
went look at a conversion the conversion
didn't go down I said look anytime you
search for symptom disease Patrick and I
would even running search you will
Google want to keep the head quing
informational navigation generative AI
going to keep it Google wanted people to
spend more time there because you give
them more signal you have to focus on
what Google cannot do I said look then
doctor they don't have doctor for cancer
look at the long tail where you chis
mentioned earlier commercial and high
intent so I think just be flexible spend
I will personally spend more time on the
intent commercial but to your point you
want to have a little bit Authority so
it's a delicate balance and be aware
that Google one people that what I call
the longtail questions navigation the AI
I see by vertical vertical Google is
grabbing yeah and unfortunately I don't
think there's any way to measure how
often you appear in these kinds of AI
generated results
so your your authoritative content may
be exposed but it may not generate the
click anymore the commercial stuff is we
have to be really careful or or really
considerate really intentional that
we're getting the traffic to the site
that traffic's going down so we have to
make sure that we understand our
customer Journeys and that we understand
the path that we think people will
follow to raise their hands and and have
us reach out reach back out to them or
make it easy for that sale I I think
ad's right I think generally speaking
our conversions probably aren't going to
go down but our traffic will our bounce
rates are going to go down right because
we're not just getting all these people
trying to click looking for that
guacamole recipe trying to figure out
what it is and then getting to a safe
way add trying to sell them something
else like all of that's going to go away
we have to be prepared for that traffic
to go down but but make sure that
traffic that you get is really optimized
for your customer Journey it's very hard
to find wle rep recipes on our site I
have to admit that and that's what you
missed opportunity here
dude let's see we have another comment
here we know 15% of the searches on
Google are new at any given point with
the Advent of Geo are we seeing an
increase in the trend for new searches
and longer ter uh uh tail
queries I think this goes back to the
brand discussion brands that are not
known are not going to get those new
searches right so if if we're a new
company that brand awareness is going to
be really important so we have to
diversify how we're marketing if
companies are are really focused on SEO
as their only path to to uh any kind of
marketing to any kind of lead generation
I I think that is in danger and we
really have to diversify that so brand
you know a lot of a lot of early
companies they don't want to do a lot of
brand because they need leads
immediately but I I think in this new
world brand is going to have to be
important otherwise they're going to be
invisible in search let's see there's
another question here how do you think
this generative AI is going to help in
compatibility example Auto Parts
specific size is going to fit across
multiple products currently we have to
list all of those will gen have a
different way look this is where Patrick
can elaborate we' seen that in the
search world if you don't have the right
taxonomy once you get to the auto part
you have to be precise I think the
generator is a long way because they
don't have that specific taxonomy this
is where accuracy does matter for the
buyer accuracy matter you're not going
to buy a power for your car that doesn't
match so I generative not generative AI
I would say focus on your taxonomy and
have the
Precision Patrick do you want anything
we've seen that before where which CH oh
yeah um part number search is
classically uh difficult for a
generative kind of search environment
for a rag kind of search environment for
Vector search it does that very poorly
because it doesn't have the training on
specific part numbers it it can tell you
the difference between a a hose and a
hose clamp but it if you put in the
actual part number for that it's not
going to know um and that's where
marrying the vector-based generative
capabilities with the still those
catalog specific terminology focused
keyword search capabilities is still
really important in um in today's market
and I don't think that's going to change
anytime soon I think it's important to
remind folks too that generative AI is a
great prediction tool so it's like on
our phones when you start to type out
and it predicts what the next word might
be and you hit Tab and go yes it is that
on steroids so when we talk about AI
knowing stuff it's it's knowing what
they're doing is they're predicting
words and they do it really incredibly
well so that's I I think kind of gets to
your point Patrick on and it doesn't
know about all of these these you know
part numbers that's not really an easy
language model so it doesn't see that
enough to know in quote yeah no that's a
really good point and then the question
becomes how does that content become
visible you know um in the old days of
faceted search we had to map out all of
the facet patterns and build a site map
because the content wasn't visible
unless somebody was clicking through and
and selecting those facets um maybe
there's something analogous that's going
to go on with uh with Geo I I I do not
know but it's a it's a really valid
point here's another question for
countries where AI overviews have not
been rolled out yet Canada is there a
way that we can see if or how our
content is appearing in AI overviews in
the US or places where it's already
rolled out do you guys have an answer
for that I use VPN I have develop all
over the world a client I say just use a
VPN I start a VI machine go to the US
see the same search that's a simple
answer that I did for S CL
great great same I would say the same
thing use a VPN you can you can get that
Endo to look like it's anywhere in the
world and then you'll get answers that
are localized to that area yeah so
there's lots and lots of challenges I
mean you know obviously we're going to
be losing traffic it's going to be
harder to uh make or organic traffic to
obtain organic traffic it's hard to
predict which content the AI is going to
choose so we have an unpredictability
content needs to be authoritative it
needs to be concise it needs to be
conversational so that means that we
have additional complexity to our
content operations and of course we want
multi mul that multi modal content
multimedia content images videos
infographics that's going to add to
production uh costs and production time
and we don't have as many tools to uh
measure and optimize Geo success so and
these algorithms are changing all the
time we know that these models are
changing they require are constant uh
updates and there's going to be less
brand control your content may be used
without driving users to your site right
that's what a lot of the that's what the
New York Times and Wall Street Journal
and a lot of these major Publications
are saying is you're you're using our
content but you're not paying for it
we're not getting traffic from it and of
course creating MIT Rich uh media which
is what we talked about before is going
to be uh resource intensive so if there
are no other questions we can actually
give you two minutes back to your day
any final comments from our panelists
before we uh we finish up
here remember your customer customers
first got it it's a Brave New World
Don't Be Afraid just uh dig in and uh if
you if you need help we're happy to help
absolutely and then engaging customer
content and then also closing the loop
the tracking we didn't talk about TR can
make sure your UTM are working because
go in that feedback absolutely so you
have our contact information we'll get
you the slides feel free to uh reach out
as Patrick has said and uh we will see
you uh next time we have another session
in two weeks I should probably put that
schedule up but we are right at the top
of the hour so great timing thank you to
our panelists I really appreciate the
insights thanks to everybody who
listened in and Carolyn thank you for
your uh Operational Support in the back
end making all of this possible and
thank you to our sponsors uh cmswire and
vktr they will be an article every uh
after every session we we do have one
published today from vktr uh Vector is
uh uh how it's pronounced and then
there'll be one coming up in another
week and then there'll be one companion
article to each uh of these session so
keep your eyes open for those thanks
everyone we'll talk to you next time
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