I4. Cross Training | Ask Lex PH Academy | YouTubeToText
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hi everyone welcome back in this section
we will discuss cross-training are you
the only person that knows how to do
your job well if that's the case you're
exposed to a risk the single person risk
and this risk can create bottlenecks and
if you have this bottleneck it will
affect your process significantly
cross-training is training different
employees to perform different tasks
outside their original group
for example training worker a to do
worker this job and training worker D to
do worker s job cross-training improves
the flow of process enabled the sharing
of best practices and increases
flexibility in managing the workforce
there are a lot of benefits when we
apply cross-training in our process
first is improved service when your
production line grinds to a halt because
the one person you need to perform a
task is working on another project your
service has suffered on the other hand
when you have multiple skilled employees
who are capable of many tasks you're far
more prepared to deliver better services
to your customers second is scheduling
flexibility with today's jobs often
coming with tight deadlines a cross
trained workforce gives you greater
choice when it comes to scheduling and
with a schedule that doesn't overburden
one or more employees you also help
prevent worker burnout leaving you with
the healthier happier workforce and
reduce absenteeism third is process
improvements with siloed employees who
work separately from each other it's
often next to impossible to envision
process improvements with the cross
trained workforce that's encouraged to
share ideas on how to eliminate waste
and increase efficiency process
improvements are far more easily
identified and achieved worker
engagement when employees see their
skills are growing and that they're
contributing to the company's success
with more than one responsibility they
feel part of the bigger picture and when
worker engagement increases so do your
employee retention rates which goes a
long way in helping your organization
in competitive in today's labor market
this benefits that we can get from
cross-training will really address
bottlenecks and pain points that are
processor experiencing which you can
result to growth for our organization
when you talk about cost training we
have this tool called cross-training
matrix this is a matrix where the jobs
are listed in this example at the first
column and employees who happens to do
this job is given on the Heather of
stable using the legends green for
perform on own yellow for perform with
help orange for trained ones and red for
no training we can now identify which
among the process has risk of what we
call a single person risk by identifying
those processes we can now give
suggestions on how to anticipate and
prevent the bottlenecks associated with
the single person risk using
cross-training moving forward you can
use cross-training as a strategy to
prevent bottlenecks and to further
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