0:03 hi everyone welcome back in this section
0:07 we will discuss cross-training are you
0:09 the only person that knows how to do
0:12 your job well if that's the case you're
0:15 exposed to a risk the single person risk
0:18 and this risk can create bottlenecks and
0:21 if you have this bottleneck it will
0:23 affect your process significantly
0:25 cross-training is training different
0:27 employees to perform different tasks
0:29 outside their original group
0:32 for example training worker a to do
0:35 worker this job and training worker D to
0:39 do worker s job cross-training improves
0:42 the flow of process enabled the sharing
0:43 of best practices and increases
0:45 flexibility in managing the workforce
0:48 there are a lot of benefits when we
0:50 apply cross-training in our process
0:53 first is improved service when your
0:56 production line grinds to a halt because
0:57 the one person you need to perform a
1:00 task is working on another project your
1:02 service has suffered on the other hand
1:04 when you have multiple skilled employees
1:07 who are capable of many tasks you're far
1:10 more prepared to deliver better services
1:13 to your customers second is scheduling
1:15 flexibility with today's jobs often
1:18 coming with tight deadlines a cross
1:19 trained workforce gives you greater
1:21 choice when it comes to scheduling and
1:24 with a schedule that doesn't overburden
1:27 one or more employees you also help
1:30 prevent worker burnout leaving you with
1:32 the healthier happier workforce and
1:35 reduce absenteeism third is process
1:38 improvements with siloed employees who
1:40 work separately from each other it's
1:42 often next to impossible to envision
1:45 process improvements with the cross
1:47 trained workforce that's encouraged to
1:48 share ideas on how to eliminate waste
1:51 and increase efficiency process
1:53 improvements are far more easily
1:55 identified and achieved worker
1:57 engagement when employees see their
1:59 skills are growing and that they're
2:00 contributing to the company's success
2:03 with more than one responsibility they
2:05 feel part of the bigger picture and when
2:08 worker engagement increases so do your
2:11 employee retention rates which goes a
2:13 long way in helping your organization
2:16 in competitive in today's labor market
2:18 this benefits that we can get from
2:20 cross-training will really address
2:22 bottlenecks and pain points that are
2:24 processor experiencing which you can
2:27 result to growth for our organization
2:30 when you talk about cost training we
2:32 have this tool called cross-training
2:35 matrix this is a matrix where the jobs
2:38 are listed in this example at the first
2:40 column and employees who happens to do
2:43 this job is given on the Heather of
2:47 stable using the legends green for
2:50 perform on own yellow for perform with
2:54 help orange for trained ones and red for
2:57 no training we can now identify which
2:59 among the process has risk of what we
3:02 call a single person risk by identifying
3:04 those processes we can now give
3:06 suggestions on how to anticipate and
3:08 prevent the bottlenecks associated with
3:10 the single person risk using
3:13 cross-training moving forward you can
3:16 use cross-training as a strategy to
3:18 prevent bottlenecks and to further
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