YouTube Transcript:
MacOS Hacked - MDM Takeover - Internet cut, Tech support cut during crucial moments.
Skip watching entire videos - get the full transcript, search for keywords, and copy with one click.
Share:
Video Transcript
Available languages:
View:
confirm uh according to the notes from
the previous advisor mentioned that you
had some uh profiles in the privacy and
security settings and you were not able
to remove those from your Mac itself yes
ma'am um and they told you to wait for
like 14 days no they told me to swap it
out with one from them so basically what
happen happened is I bought a Mac from
Amazon um and I've been having problems
with my Apple products and my MacBook
products for a while and I I had just P
eventually I had swapped one out with
Amazon and I just gotten it um I think I
had it maybe 12 hours um and I had been
in a like a different location I had used
used
a it a long story short it had gotten um
taken over and we tried to troubleshoot
it and they couldn't quite figure it out
um so what they told me to do was to
because it was still under the return
policy it was brand new um it was an M3
24 gig MacBook Air so I sent it back to
um Amazon and I got my money back and
then um I went and purchased one uh from
the Apple Store um per their
instructions they said that something
with I guess Amazon had a problem with
um uh it was like provisioned for a
company or something
beforehand um I guess cuz it was like
mobile device management or something so
anyways uh I went and I purchased it and
um I opened it for my birthday a couple
days ago on the 22nd and um I've been uh
monitoring it actually pretty heavily um
I because i' I like I said I've been
having a lot of problems um recently
with my Mac MacBook Pro or not just
MacBooks but my my iPad or my wife's
iPad I should say not mine um and our
phones and like things have just been
kind of weird and um I I keep finding
this stuff but it's really hard for me
to kind of prove it because it just
disappears well I think I've kind of
figured out what's going on um and right
now I can't even connect to the internet
on this new Macbook and it it can
connect to the Wi-Fi but it won't
connect to the internet um and I tested
it with my phone and it worked works
with my phone it's my uh ISP from my
house um but
I've I've been recording it pretty much
since I um opened it and I've found
profiles already on there um and just to
give you some um context I haven't used
my Apple ID um I created a brand new
Apple ID um so it was brand new account
I didn't sync anything or anything like
that like it was all um completely new I
even used like a new email address and
everything um and I'm I'm still having
this problem and I'm not really sure
what to do but I have a lot of money in
Apple products um and I can't use
them I see I'm so sorry about that J but
we can go ahead and definitely help you
with this year so right now just to
confirm this MacBook that you're using
right now this one you got from the
Apple Store itself right yes ma'am I
purchased it directly from the store Tim
got it and this is the problem with
conne connection your Wii right yes it's
also um I also found uh profiles on here
and stuff that I couldn't I wasn't
allowed to see um and I also found
evidence that I'm in a
sandbox where like I'm kind of like
locked in I think so that I can't really
see what's going on um there's like
a I have it written down somewh
somewhere but there was there was a
instance where it would say that no
there's no MDM profile but then when I
go to delete it it's locked and then I
can't look into like certain directories
it's access restricted even though I'm
root and I should be able to because I'm
the administrator on the device I I mean
I bought it I don't have a I'm not even
employed right now but even my former
employer they didn't use Macbook so it's
not like this is something that's left
over or something like that it's um it's
like there're they're
being either compromised upstream or
they there something weird is happening
I don't
know got it I go ahead and definitely
check everything with you so these
profiles profiles that you're uh you
know that you're talking about where
exactly do you the privacy and security
setting no no no no so remember how I
said it's in a
sandbox uh okay so let me just pull up my
my
little report if I can
yeah I should have it right here give me
two seconds I have it um locked on here
but I do have a little
report um that I was using
to kind of write everything down um
because like I said this time I've been
recording everything so I have
thankfully sorry
shoot oh
no they tell me they got that too now
won't all
right I had a feeling this was going to
happen so I made
[Laughter]
they have my email
hilarious
well doesn't matter cuz I have it on
tape so yeah it look looks like they've
gotten into my email account ma'am I
forwarded all of this over yeah I
forward all of this over to four
different accounts and it's gone I do
have other accounts though that I can check
check
um but just to give you an idea
basically what is happening is that I
think that what they're doing is they're
somehow getting into the system and
they're installing a provisioning
profile they're going to take that
profile which is basically like a
self-sign certificate for Developers um
in order to run um applications that
they're building on their Mac without
you know just be able to do it because
Apple you know they um they're very
secure conscious like security conscious
apple is so they'll take the provision
and profile they'll use that to install
MDM software they'll take that MDM
software and they'll use that to sandbox
the user and then after they sandbox the
user then they pretty much run the show
um they control the traffic they control
all that stuff so um
looks like they definitely have a look
at all of that I can also do like do you
have your iPhone with yourself right now
I do I do what I'll do is that I'll do a
screenshot on your iPhone itself and
then through the camera of your phone
you can actually show me everything okay
first we will try to get go ahead and
like you know connect your Mac to the
Wi-Fi itself and see like why exactly
it's not giving us internet services we
can also check if it is happening with a
different networks maybe we can find it
connected with
personal that's something that we check
sometimes we also have to like turn off
the Wii R and then turn it back on that
also build up the connection again so we
will check that and then after that we
can go ahead and look at the profiles
that you mentioned about okay
invitation and just to let you know I'll
not control anything on your phone screen
screen
any sensitive information session no
it's quite all right I'm okay perfect
to you can go to the photo tab itself
photo tab okay there we go okay so you
can hold the phone straight up and
vertical as well that will be easier oh
like this easier for you yes okay that's
right Perfect all right
so like right here this brand new
software I have I can't unlock um
my my folder that I just set up um and
then this is an embedded uh embedded
profile um that I've been finding inside
of my
applications um it's not
supposed okay perfect there we go so I
can see your computer screen so you do
not have to actually show it to me
through the camera okay so let me see
okay sorry I just wanted to clear out
that real quick so if you can see right
here um there's a provisioning profile that's
that's
locked um but when you list it or try to
list it it doesn't show anything um it's
because uh I ran some other commands
that I can like I said I can try to find
the report but it basically showed me as
showed it as not being virtualized but
then it was obviously virtualized you
um and this is all mobile device
management unless they cleared it out of
here I still have the logs though
so yeah and I have like I said I have
all of this on video I made sure and I
was able to pull the video off so um
like right here DM Damon manag client
setting up pre-logging needed I mean it
it uh it actually I watched it download
a profile um and install it on here and
um it was not related to the VPN that I
put on um this was before I actually put
the VPN on after last night because all
this was happening um so I figured if I
put the VPN on and locked it um to that
to that Network um then I wouldn't have
a problem um or I wouldn't have the same
problem but it didn't it didn't matter
if I'm locked on there or not they just
hello
hello did they cut us
off probably maybe
probably yeah they don't want me talking to
to
you I don't know if you can still hear
Click on any text or timestamp to jump to that moment in the video
Share:
Most transcripts ready in under 5 seconds
One-Click Copy125+ LanguagesSearch ContentJump to Timestamps
Paste YouTube URL
Enter any YouTube video link to get the full transcript
Transcript Extraction Form
Most transcripts ready in under 5 seconds
Get Our Chrome Extension
Get transcripts instantly without leaving YouTube. Install our Chrome extension for one-click access to any video's transcript directly on the watch page.
Works with YouTube, Coursera, Udemy and more educational platforms
Get Instant Transcripts: Just Edit the Domain in Your Address Bar!
YouTube
←
→
↻
https://www.youtube.com/watch?v=UF8uR6Z6KLc
YoutubeToText
←
→
↻
https://youtubetotext.net/watch?v=UF8uR6Z6KLc