Ben, congratulations again on your
promotion to nurse manager. This role
comes with new challenges, but I'm here
to help you navigate through them. How
are you feeling about stepping into this
leadership position? Thank you, Sophia.
Yeah, I'm excited, but also a bit
nervous. As you know, I've always
focused on patient care and now I need
to manage the team.
I'm worried about how I'll handle
conflicts or make decisions that impact
everyone. That's completely normal.
Leadership isn't something you're born
with. It's something you learn. Let's
start by identifying areas where you
feel you need the most support.
I'd say team communication
and conflict resolution. I also want to
make sure I'm being fair and keeping
everyone motivated. Good. Let's focus on
those areas. Over the next few weeks,
I'll shadow you during your shifts.
Okay. And then we'll meet weekly to
review and discuss situations. Sounds
good. That sounds perfect. Thank you, Sophia.
Sophia.
Good morning, everyone. Today, we're
short staffed, so we'll need to
prioritize patient care effectively.
I've assigned Sarah to oversee
medication rounds and John to manage
patient discharges. If anyone has
concerns, please speak up now.
your communication. Good start. Let's
see how we hand this feedback.
Ben, I'm fine with the medication
rounds, but I noticed a delay in the
supply chain yesterday. It slowed us
down. Thanks for bringing that up,
Sarah. Let's note this as a priority to
address after the shift. For now, let's
see if we can use any remaining stock efficiently.
efficiently.
You did well in addressing Cyrus's
concerns, but consider involving the
team in brainstorming immediate
solutions. It helps foster
collaboration. That's a good point. I'll
work on that.
Ben, let's practice handling a conflict.
Okay. I'll play a nurse who's feeling
overwhelmed by her workload. Okay. Okay.
Ben, I've been picking extra shifts for
weeks now, and it's exhausting. It's
unfair how some of the others aren't
stepping up. Okay. I uh I understand
you're feeling overwhelmed.
I I'll speak to the others about
balancing the workload better. Good
start. But let's refine that answer.
Acknowledge their feelings more directly
and ask questions to explore further the
I hear you and I can see this has been
tough. Let's talk about what's been most
challenging for you. I'll also review
the schedule to ensure shifts are more
evenly distributed.
Perfect. Empathy and a plan of action.
That's the balance you need.
Ben, you've been in this role for a
month now. How do you feel you're
progressing? It's been a learning curve.
Uh, but I'm feeling more confident. The
team's feedback has been helpful, and
I've started involving them more in
decision-m. You're doing a fantastic
job. Leadership is about growth, and
you've already shown a lot of it. Keep
practicing those conflict resolution
skills, and remember, you're not alone
in this. Thank you, Sophia. I appreciate
your guidance. It's made a huge
difference. This is what mentorship is
about. Helping each other succeed. Let's
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