0:05 hello welcome to this essential course
0:08 on communication skills this is
0:11 communication skills 101 an introductory
0:14 course that will help you achieve
0:17 success in your chosen career by helping
0:20 you realize what the importance of
0:23 communication is and why does it matter
0:26 so much in our world today in the
0:29 workplace at home in your relationships
0:33 at work relationships everywhere indeed
0:36 for a productive and successful
0:39 career communication is
0:43 key this course will help you achieve
0:46 effective communication and help you see
0:49 success in your chosen career
0:53 path first what exactly is
0:56 communication communication is nothing
0:58 but interaction between people to
1:01 exchange information feelings or
1:04 emotions when you engage in effective
1:07 communication that is communication that
1:09 is successful and the message is
1:13 transmitted correctly and effectively to
1:16 the other person then you can hope to
1:19 have success in your career and the
1:22 added benefit of productive
1:25 relationships productive relationships
1:28 you ask but doesn't that involve
1:31 personal relationship ships and our personal
1:32 personal
1:37 lives yes it does but even at work you
1:40 do have professional relationships and
1:43 for those relationships to be successful
1:45 you need to engage in effective
1:47 communication that is what helps you
1:50 achieve success in your career as
1:54 well but you may well ask isn't
1:57 communication only at the workplace
1:59 isn't that where communication skills matter
2:01 matter
2:04 and indeed this is an important issue
2:08 communication is all pervasive it is
2:12 everywhere everything we do involves
2:14 communication that is giving and
2:16 receiving information we are
2:19 communicating all the time everywhere
2:23 with everyone at home at school at work
2:26 at play think about it when you buy a
2:28 ticket at the Metro station don't you
2:29 communicate with someone to buy the
2:32 ticket ticket when you smile at someone
2:34 in a bus aren't you communicating with
2:37 that smile when you ignore somebody in
2:41 an elevator or don't make eye contact
2:42 you're still communicating you're
2:45 communicating the fact that you do not
2:47 wish to be disturbed that you do not
2:50 wish to engage in a conversation with
2:53 anyone so as humans we communicate all
2:55 the time with everyone in every way by
2:58 talking by not talking with our bodies
3:00 with our appearance with our our
3:03 attitude our Expressions our online
3:06 presence sometimes by interrupting
3:08 sometimes by not listening sometimes by
3:12 listening and sometimes by empathy we
3:15 communicate with our emotions with our
3:17 hand gestures with our facial
3:20 expressions with our body language we
3:23 communicate all the
3:26 time we communicate face to face over
3:28 the telephone when we send emails and
3:30 SMS messages
3:32 when we post on various social media
3:35 sites like Facebook and Linkedin we
3:37 communicate when we listen we
3:40 communicate when we talk when we present
3:44 when we play when we buy when we sell
3:47 indeed we communicate all the time the
3:51 way we dress eat walk greet others
3:54 Express fear love or anger or any other
3:57 emotion all this is a part of
4:00 communication all these Express who we
4:03 are and what is important to us this is
4:06 how other people perceive us we
4:09 communicate both verbally and
4:12 nonverbally through facial expressions
4:15 body language hand gestures when we're
4:19 listening even through our very
4:22 silence given that communication is all
4:25 pervasive we cannot stress enough its
4:28 value in our personal life and at the
4:31 workplace success in your chosen
4:34 profession be it banking or customer
4:37 services or programming depends on how
4:40 well you can communicate with your
4:43 clients your colleagues your bosses and
4:44 even with
4:47 strangers strangers you say how do we
4:50 communicate with strangers well think
4:53 about it sometimes you're meeting a new
4:56 client who indeed is a
4:58 stranger sometimes you have to talk to
5:00 people as part of the business
5:03 relationship over the telephone or via
5:07 email you may not know them who are they
5:09 they are strangers and you're
5:11 communicating with
5:14 them so we communicate with people we
5:17 know and people we don't know our
5:21 promotions salary increases recognition
5:24 at work why even the very first step of
5:28 Landing a job rest crucially on our
5:35 well good communication is extremely
5:37 important in the
5:40 workplace to put it in a nutshell good
5:43 communication equals success in your
5:47 career your communication skills are
5:50 Central to creating harmonious workplace
5:52 environment and this leads to more
5:55 self-confidence and job
5:57 satisfaction the quality of your
5:59 relationship with your boss your
6:02 colleagues your customers depends
6:05 heavily on your communication skills
6:07 whether you get a job whether you retain
6:09 your current job whether you get
6:12 promoted whether other recognize others
6:14 recognize how well you're doing all this
6:17 depends on how well you
6:20 communicate employers rate communication
6:24 skills as the number one criteria for
6:27 hiring if you look at
6:31 this image you you will see that
6:34 employees rate candidates soft skills or
6:37 qualities in order of importance here
6:39 and the very first quality is the
6:42 ability to verbally communicate with
6:44 persons inside and outside the
6:47 organization so how well you communicate
6:50 seems to be the first quality that
6:53 employers look at when they're hiring
6:55 employees of course other qualifications
6:59 are important as well your job and your
7:02 your ability to do the job that is
7:04 important your proficiency with
7:06 computers is important your ability to
7:08 obtain and process information is
7:12 important but in all of these the most important
7:13 important
7:16 qualification is your ability to
7:19 communicate so this is the number one
7:22 Criterion that employers look at can
7:25 this employee communicate well should we
7:29 hire this person if he or she can
7:32 communicate well certainly most
7:35 certainly this handout illustrates a
7:38 survey of what qualities or skills
7:40 employers value most when they make a
7:43 decision to hire a candidate and as we
7:45 noticed the ability to communicate well
7:48 is at the top of their
7:51 list on a personal level with good
7:54 communication skills you will end up
7:57 having fewer conflicts in life you will
8:00 be more likable and more influential
8:02 people will enjoy your company and will
8:05 listen to you this will enable you to
8:08 resolve differences amicably and build
8:12 trust and respect it will create Harmony
8:13 in your life leading to better
8:17 relationships with friends and family if
8:19 you have good communication skills
8:21 people will enjoy being around you they
8:24 will listen to you in a nutshell good
8:28 communication equals better
8:31 relationships you wonder how do I
8:34 develop these communication skills if
8:38 I'm not born with it how will I learn it
8:40 well no one is born with good
8:42 communication skills but everyone can
8:46 acquire these skills it is not rocket
8:48 science it is a skill that can be
8:51 acquired by each and every one of us
8:53 taking this course will get you started
8:55 on the right path but you will need to
8:58 use it in your daily life you will have
9:01 to use what you you've learned practice
9:04 practice and more practice think and
9:07 learn from each encounter make it an
9:09 integral part of your life learn from
9:12 your mistakes what did I do right in
9:15 this communication what did I do wrong
9:17 what can I do to improve upon
9:21 it so by making communication skills an
9:23 integral part of your life by learning
9:26 from your own experiences and enriching
9:30 your own practices rest assured you will
9:32 be rewarded for all your efforts by
9:35 richer growing personal relationships on
9:38 the one hand and a successful thriving
9:41 professional career on the
9:45 other so what should you do take this
9:49 course learn the basic concepts that are
9:52 easy to understand and with your own
9:55 motivation and practice you will achieve
9:58 success in communicating well make
10:02 community unting effectively a major
10:05 goal of your life think and learn from each
10:06 each
10:09 encounter you will be richly rewarded
10:12 for your efforts and loving and caring
10:15 relationships and a successful and
10:19 productive career await you so with that
10:22 said let us get started on this exciting Journey
