Welcome to my channel. I'm Myra Golden.
If you've ever walked away from a tough
customer call secondguessing yourself,
you're in the right place.
I've trained over two million
professionals from call centers to
health care to financial institutions.
And right here, I'm giving you the tools
I've taught inside Fortune 500s to help
you lead with calm, clarity, and control.
control.
You'll learn how to deescalate difficult
customers, protect your energy, and
shorten handle time without sounding
robotic or losing your humanity. Ready
to stop secondguessing yourself?
Subscribe now to build the confidence to
stay grounded, guide the conversation,
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