0:08 [Music] [Applause]
0:13 Mabuhay
0:16 I am Sydney be brought back from BS ITT
0:19 m1b a tourism student of the Lyceum of
0:23 the Philippines University of Batangas I [Music]
0:27 [Music]
0:29 will present to you the process and
0:31 handling of reservation call in the
0:34 front office in this video I will be the
0:36 reservation agent while my partner miss
0:39 shiny meet her nanny will be my client
0:41 please enjoy yourself as you watched the
0:50 whole video thank you good morning a
0:52 skeletiger title reservation this is
0:55 Sydney speaking how can I help you yes
0:58 I'd like to reserve a room pretty please
1:00 before I proceed to the reservation
1:03 process may I know who is on the line I
1:06 am SHINee McCraney
1:08 could you spell your first name for me
1:17 please sure as H y and y MIP
1:19 thank you for that information mr. nanny
1:22 may you know which date you would like
1:24 to make your reservation I'm planning to
1:28 visit today died on 25th until 27th of
1:33 April do you have any vacancies yes we
1:35 have several rooms available for that
1:38 particular days may I know what type of
1:40 room is her nanny you would like to stay
1:45 do you have any premiere rooms I'm sorry
1:47 to inform you miss her nanny but all our
1:49 premier rooms have
1:52 look on the 25th of April how about a
1:54 deluxe room instead we can transfer you
1:58 once there's availability ah okay that
2:02 is fine perhaps you didn't know that you
2:04 have new room rates do you find that
2:06 acceptable mr. nanny please stop with
2:09 the price I can make a decision for a
2:12 deluxe room we have it at six thousand
2:14 four hundred five battles mr. nanny per
2:17 room per night that's a reasonable price
2:20 now as for the room is her nanny do you
2:23 prefer smoking or non-smoking
2:26 definitely non-smoking I can handle that smell
2:27 smell
2:30 non-smoking now it's a queen-size bed
2:35 okay a clean sunscreen would you prefer
2:37 to have a room with a view of Talde if
2:40 that type of room is available I would
2:44 love to have a tally great
2:45 would you like to confirm your
2:48 reservation mr. nanny yes I would like
2:52 to confirm the reservation can I have
2:54 the name of the persons who will be
2:55 staying mr. nanny
3:01 mr. and mrs. Lummis ok one more second
3:03 mr. nanny your reservation is now
3:06 verified so all I need to know is your
3:14 phone number it's 0 9 to 9 1 0 6 8 1 to
3:18 6 let me repeat that
3:22 0 9 to 9 1 0 6 8 1 to 6
3:24 okay mr. nanny how will the bill be
3:27 settled they accept payments via credit right
3:28 right
3:31 yes mr. nanny now I'll need your credit
3:33 card information to reserved a room for
3:37 you what type of card is it visa the
3:38 number is
3:43 nine eight seven six five four three two one
3:45 one
3:48 and what is the name of the cardholder
3:54 shiny McCann Brennan all right mr. nanny
3:56 your reservation has been made for the
3:59 25th on the 27th of April for a deluxe
4:01 room with a queen-size bed and of course
4:04 with a view of the lake your bills will
4:06 be settled via visa amounting to twelve
4:08 thousand eight hundred red petals
4:10 check-in is at two o'clock is that
4:14 correct mr. nanny yes that's all correct
4:17 we wish to inform you about our six
4:19 o'clock policy please be advised that
4:21 you have to check in not later than 6:00 p.m.
4:21 p.m.
4:23 otherwise the hotel reserves the right
4:25 to give the room to the wait-listed
4:29 clients noted thank you for informing me
4:30 my pleasure
4:31 is there anything I can do for you
4:34 Monsieur nanny no thank you
4:37 that would be all Thank You mr. nanny
4:39 for Kali we'll see you in April have a
4:57 open up UOP [Music]
