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Improving operations and guest experiences as Aspen Ski Resorts

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Summary

Core Theme

Aspen Snowmass leverages Veravu's advanced data analytics to enhance guest experience by providing real-time information on mountain crowding and lift wait times, ensuring comfort and efficient navigation.

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Aspen Snowmass is comprised of four

unique mountains each of those mountains

provide a different experience but when

you're on the mountain you can expect

top best in Industry service

when we first started working with Vevo

it was really about providing our guests

with information in terms of where

people are congregating on the mountain

so that our guests remain comfortable

while they're visiting with us this past

ski season we expanded that to lift wait

times so it's doing observed analytics

to determine how long a wait time is at

each particular lift

their data analytics is really

impressive it's a really easy process to

implement their solution it's it's not a

tremendous amount of work on our part

it's basically installing sensors near

the lift areas with veravu's guidance

and then really their secret sauce is

all the analytics that occurs behind the

scenes it's just very impressive how

accurate it is with very little

intervention on our side it's it's a bit

of a cliche in the tech industry but it

just works internally you know our

employees access the data the same way

that a guest would but it provides them

into insights so that when they're

interacting with a guest they can help

direct them to you know areas to go on

the mountain it's very similar from from

a guest perspective but guess has an

opportunity to look at all of our base

area lifts see how much crowding may be

occurring in that area and then

furthermore whether or not there's

there's any wait time overall it's an

honest and open relationship I've had a

really positive experience interacting

with available staff they're also really

open to feedback so as we look for

different information they were quick to

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Transcrição do YouTube:Improving operations and guest experiences as Aspen Ski Resorts