This content explains the hotel's responsibility regarding parking lot incidents for guests, clarifying when the hotel is liable for damages and when the guest is responsible.
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is a sample question for the accommodation industry for Specified Skills No. 1. This time, let's study about parking lots, which is part of front desk work. First, we'll answer the sample question. Look at this question and choose true or false. If
a customer
uses a hotel's parking lot and there is trouble, such as damage to the vehicle, the hotel is not responsible under any circumstances. [Music] Now, I'll reveal the answer. The answer is false. [Music] Most hotels, barring hotels in urban centers,
have parking lots.
Therefore, if there is trouble in the
parking lot, hotel
staff may have to deal with it.
When guests use a hotel's parking lot,
the hotel is generally not
responsible for managing the vehicle.
For example, if a customer
drives their car into the wall of the parking lot and damages it, that is the
customer's responsibility, not the hotel's.
[Music] However, if the
However, if the
hotel is negligent in managing the parking lot and
and
causes damage, they are
liable for compensation. [Music]
[Music]
Negligence means that the problem lies with the hotel.
For example, suppose a hotel has a multi-story parking lot, and a
customer parks their car, but the
car is damaged due to a mechanical error. In
this case, it was the hotel's fault, so the
hotel is
liable for compensation. I
think it would be difficult for you to determine who is responsible when you actually work at a hotel. If a
problem like this occurs,
talk to the person in charge and have them make a decision.
Finally, I'd like to introduce the keywords in this video. Please
look up the meanings of any words you don't understand.
[Music] Vehicle
Vehicle [Music]
[Music] Damage
Damage [Music]
[Music] Trouble
Responsibility [Music]
[Music] Love
Today, we
learned about parking lots as part of front desk work. Let's do our best next time. Goodbye
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