0:03 uh my name is Saji varghese and I'm a
0:05 senior director for I.T services at
0:08 Spirit Airlines we are a major
0:10 commercial airline based in South
0:13 Florida we have about 200 plus airplanes
0:16 that we fly to over 95 destinations our
0:19 motto is to make more go and have a
0:21 great experience for our guests and what
0:23 that means is make creating more
0:25 destinations for our customers to fly to
0:27 having more product offerings for them
0:30 options for them and delivering a
0:32 seamless experience for our guests
0:36 Danvers helps us manage the customer
0:39 experience more effectively by allowing
0:44 us to rely more on dynatrace AI apps for
0:48 example to let us know the health of the
0:50 system and any deviations to the
0:53 customer experience historically we
0:55 would rely on eyes on screen monitoring
0:58 which is a very traditional approach to
1:00 monitor the health of our system today
1:02 as we have used Androids to map out the
1:06 ecosystem we have a greatly increased
1:10 capability to be able to respond to any
1:14 variations because AI apps is watching
1:17 the health of our systems for us and it
1:19 allows us to triage problems pretty
1:22 quickly it allows us to respond and we
1:24 are soon going to be implementing
1:27 self-healing Technologies to be able to
1:29 remediate things as soon as we find them
1:33 Grail is the core data source with which
1:35 we can we can do a lot with the
1:36 information that we have inside of
1:39 Braille for example with the new
1:42 business events capability we're able to
1:45 map out the entire experience across our
1:47 self-service platform which are the
1:50 kiosks and we now have the ability
1:52 through business events to be able to
1:54 analyze the funnel or the customer
1:58 experience on the kiosk themselves which
2:01 is hosted in a private Network and also
2:04 the information that we have in grail
2:06 allows us through business events to be
2:09 able to map out not only the customer
2:12 experience on the kiosk but also allows
2:15 us to triage any issues with the
2:17 multiple components that are embedded
2:19 inside of the kiosk and it allows us to
2:22 create a more efficient experience for
2:24 our guests for the future foreign
