0:01 and I one afternoon I went to buy a cup
0:03 of coffee and there was a barista by the
0:06 name of Noah who was serving me Noah was
0:10 fantastic he was friendly and fun and he
0:12 was engaging with me and I had so much
0:13 fun buying a cup of coffee I actually
0:16 think I gave a 100% tip right he was
0:19 wonderful so as is my nature I asked
0:21 Noah do you like your job and without
0:25 skipping a beat Noah says I love my job
0:27 and so I followed up I said what is it
0:29 that the Four Seasons is doing that
0:33 would make you say to me I love my job
0:35 and without skipping a beat Noah said
0:37 throughout the day managers will walk
0:39 past me and ask me how I'm doing if
0:41 there's anything that I need to do my
0:44 job better he said not just my manager
0:47 any manager and then he said something
0:51 magical he says I also work at Caesar's
0:53 Palace and Caesar at Caesar's Palace the
0:54 managers are trying to make sure we're
0:56 doing everything right they catch us
0:58 when we do things wrong he says when I
1:00 go to work there I like to keep my head
1:03 under the radar and just get through the
1:04 day so I can get my
1:07 paycheck he says here at the Four
1:11 Seasons I feel I can be myself so we in
1:13 leadership are always criticizing the
1:15 people we're always saying we got to get
1:16 the right people on the bus I've got to
1:18 fill my wrong my team I got to get the
1:19 right people but the reality is it's not
1:21 the people it's the
1:24 leadership if we create the right
1:26 environment we will get people like Noah
1:29 at the Four Seasons if we create the
1:30 wrong Environ enironment we will get
1:33 people like Noah at Caesar's Palace
