This module explores the fundamental aspects of communication, focusing on understanding its purpose, various methods, a basic communication model, common barriers, and strategies for effective communication to achieve desired outcomes.
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hi again everybody this is Dea sitar
Raman and I'm am back with you for the
second module in our F module course on
introductory communication skills as I
said before this course will help you
figure out what the best ways to
communicate are and how to implement
them in your career and in your life so
you can have a productive successful
happy and enriching
experience this is module two and in
this module we understand how communication
communication
Works what does communication involve
and how do we make sure it works for
us this module covers the following
topics why do we communicate and how do we
we
communicate it also shows you a simple
model of
communication it discusses the barriers
to effective communication and finally
it talks about ways to communicate
effectively we will first look at why we
communicate and how we
communicate what is the purpose of our
communication is it to inform to
persuade to build
relationships or some other purpose and
we will also look at the various ways in
which we convey this
communication verbal nonverbal written
through visuals and so
on in the column on the left you can see
the wise of
communication we may be communicating to
inform so that better decisions can be
made we may be communicating to persuade
somebody to support a certain point of
view or to try and change an established
point of view or we may be communicating
to build better relationships we do this
all the time in our personal lives to
create Goodwill between ourselves and
the receiver or the recipient of our
message now on the right side the right
column discusses the house of
communication in what ways do we
communicate we
communicate with spoken or verbal
communication which is face to face over
the telephone or by other
media in such forms listening is an
integral part of verbal
communication another way we communicate
is non-verbal communication this
involves our tone of voice body language
the gestures we use how we dress or act
a third form is written communication
letters emails books magazines blogs
social media all this come under written
communication which increasingly in our
world today tends to be electronic
communication or typed up
communication then we have visuals such
as graphs charts Maps logos and other
pictures in this image we look at a
simple model that shows the element of
communication and how they interact with
each other here are the models of um
sorry here are the elements of this
model we have the sender on the left and
the receiver on the side these two are
essential for the message to be passed
from one person to the
other then there is the medium for the
message and the feedback that the
recipient or the receiver will send to
the sender saying message understood
message unclear message not received
message not understood and so on so here
are the components again we have the
sender we have the receiver we have the
message the medium or the channel for
the message and finally the
feedback this happens in the context of
communication we have to take into
consideration who is talking to whom
what the background of the participants
is the timing and the place of
communication and there are other
elements as well that we have to take into
consideration now it's not a simple
matter of sending a message and the
message being received clearly by the
other party there are other issues here
and this is the context of
communication all of communication takes
place in an overall context which is
widely recognized to play a central role
in the success or failure of
communication the context includes the
emotional state of the participants how
do they feel at the moment of the
communication are they interested are they
they
disinterested the physical setting and
environment of communication is it
taking place in a noisy area is the
communication taking place where there
is complete silence
what is the relationship between the
participants are both parties willing to
engage in the act of communication or is
one of them
disinterested what are the cultural and
linguistic backgrounds of the
participants are they from the same or
similar kind of background can they
understand one another clearly will
there be some miscommunication or some
misunderstanding and there could be
other kinds of context as well that play
a role in the way the communication
passes between one person and the other
and how that communication is received
and what kind of feedback becomes
possible at that
point now this model is useful in
understanding what can go wrong in the
process of
communication these are the barriers to effective
effective
communication and with that we will
segue into what barriers can prevent
place in effective communication our
objectives are that message is
understood by The Listener as intended
by the center and that both parties are
satisfied by the outcome of the
communication however this is not always
possible what then can interfere in
achieving these goals if you will look
at the text box on the right you will
see that these are the reasons why
effective communication may become
difficult one not having a clear purpose
for the
communication not having enough
preparation like keeping the message
simple or perhaps the timing is wrong or
the medium for the message is not
appropriate or maybe there's not enough
understanding of the audience
so for
example the message may be something
that needs to be delivered face to face
and you are using email or a text which
is not
appropriate um a third reason could be
poor style of delivery your feelings
your emotions your nonverbal cues these
could be interfering with the way the
message is being
delivered or perhaps you're not sharing appropriate
