This content is a transcript of a hotel check-in conversation, detailing a guest's reservation, amenities, and requests.
good evening welcome to St John's Manor
Hotel how can I help you hi I have a
reservation under the name Lisa barelli
let me check Lisa berardelli how do you
spell that b e r a r d e w l i thank you
Miss berardelli I see a reservation for
a twin room for two nights actually I
booked a single room for one night I'm
terribly sorry I was looking at a
different reservation let me find the
correct one ah here it is a single room
for one night no problem may I please
see some ID sure here's my passport
thank you breakfast is included and is
served from 7:00 a.m. to 10: a.m. in the
dining area great thanks can I have
dinner at the restaurant this evening
I'm afraid we don't have any tables
available this evening but you can order
room service just dial zero to talk to
the reception desk okay thank you here
is your key card and the Wi-Fi password
check out time is 11:00 a.m. is it
possible to do a late checkout
unfortunately that's not possible but
you can leave your luggage at reception
and check out at 12 that works thank you
is there anything else you need Yes
actually my phone is running out of
battery and I forgot my charger can I
request a wakeup call of course no
problem what time would you like the
call at 7:00 a.m. please um actually
make it 7:30 of course thanks you're welcome
welcome
if you need anything else just let us
know have a pleasant stay thank you good night
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