Exceptional employee engagement and performance are not solely dependent on hiring the "right" people, but rather on leadership's ability to cultivate a supportive and empowering work environment.
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and I one afternoon I went to buy a cup
of coffee and there was a barista by the
name of Noah who was serving me Noah was
fantastic he was friendly and fun and he
was engaging with me and I had so much
fun buying a cup of coffee I actually
think I gave a 100% tip right he was
wonderful so as is my nature I asked
Noah do you like your job and without
skipping a beat Noah says I love my job
and so I followed up I said what is it
that the Four Seasons is doing that
would make you say to me I love my job
and without skipping a beat Noah said
throughout the day managers will walk
past me and ask me how I'm doing if
there's anything that I need to do my
job better he said not just my manager
any manager and then he said something
magical he says I also work at Caesar's
Palace and Caesar at Caesar's Palace the
managers are trying to make sure we're
doing everything right they catch us
when we do things wrong he says when I
go to work there I like to keep my head
under the radar and just get through the
day so I can get my
paycheck he says here at the Four
Seasons I feel I can be myself so we in
leadership are always criticizing the
people we're always saying we got to get
the right people on the bus I've got to
fill my wrong my team I got to get the
right people but the reality is it's not
the people it's the
leadership if we create the right
environment we will get people like Noah
at the Four Seasons if we create the
wrong Environ enironment we will get
people like Noah at Caesar's Palace
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