HighLevel's AI Employee is a comprehensive suite of AI-powered tools designed to automate repetitive business tasks, freeing up entrepreneurs and agencies to focus on growth and strategy.
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Imagine having a virtual employee that
never sleeps. It never gets sick. It
never drops the ball. It answers calls,
replies to messages, books appointments,
responds to reviews, writes your
content, builds your funnels, and
follows up with leads all automatically.
That's not a dream. That's Highle's AI
employee. Whether you're running a solo
operation or you're managing a
full-blown agency, High Level's AI
employee can take over all the
repetitive tasks in your business and
free up your time permanently. So, in
this video, I'm giving you the complete
breakdown what it is, how it works, and
how to use every feature step by step,
so you can automate your marketing,
support, content, and client workflows
like a pro. So, maybe you're thinking,
who am I to be talking about this? So,
I'm actually an ex-professional dancer,
which I know doesn't make any sense at
all, but now I'm an AI and automation
consultant. I own a go high level SAS. I
built an agency to 50K a month in six
months. And I recently spoke at the High
Level Summit in Dallas on the AI track.
But most importantly, I'm a mom of two
young kids. So everything that I do is
around creating more time and leveraging
my time. And that's why I absolutely
love all of these AI tools. Okay? So
before we get into it, there's a couple
of things that I want you to do first.
First of all, I want you to hit the like
button. This tells YouTube that you like
this video, that you want more content
like this, and also it gives me a little
bit of love as well, which is always
good. The second thing is to download
this video. Now, this whole training is
not like a just watch it once and and
forget it. This is a full training. It's
a full course and it's going to be a
long one. So, you may not be able to
watch this all in one go. You may want
to download it and keep coming back to
it. Maybe you want to watch it on the
plane, on the train, or whatever it is.
So, click the download button and then
you can watch this even when you don't
have Wi-Fi. Third one is drop a comment
below. Let me know who you are, what
business are you in, how long have you
been in this business, and what would
you really love to get out of this? And
of course, anything that I don't cover
in this video, make sure that you let me
know because I'm always going to be
doing a second part. And these videos
are all for you. So, I want to make sure
that you're getting everything that you
need in order to move forward. And then
I've actually put everything into a
workbook for you. So, as I said, this is
a full-blown video, but there's going to
be certain things that you want to come
back to and check certain pricing or
features or things that I've talked
about. So, I've actually put the whole
thing into a workbook. So, in the
description, you can click a link,
download that workbook. You don't need
to put in your email or anything like
that. You can get everything that you
need from there. So, that's something
that you can just take away with you.
And lastly, if this video helps you
decide that HighLevel is the platform
for you and you want to get signed up to
it, all I ask is that you use my
affiliate link below. So, if you click
the link below, you can get a 30-day
free trial. Normally, you get 14 days.
You get 30 days with my link and it
means you can try it out, see how you
like it. And when you join through my
affiliate link, it also means you're
going to get added to my community. So
you get access to all of my courses,
weekly live coaching with me, my whole
community, all my templates and
snapshots and things like that. So if
you are thinking about joining High
Level, then definitely click that link
to get access to all of that. If you're
already with High Level and you want to
upgrade your account, then you can also
use my affiliate link and that will also
give you access to my community as well.
Or if you are already part of High Level
and you don't want to upgrade, you can
click the link below and you can also
join my community. Now, the AI employee
isn't just one tool. It's a full suite
of AI powered features packed into your
highle dashboard. So, here's what it
includes. First of all, you got voice
AI. This answers your business phone
with an AI powered representative. And
that agent is trained on your website,
FAQs, and all your support documents.
The second one is conversational AI. So,
this responds to leads across SMS,
Facebook, Instagram, WhatsApp, live
chat, and it does it all automatically.
You've got funnel AI. This creates
entire lead generation funnels from one
single prompt. And the best part about
all of this is that you don't need to
write code. You don't need to piece
together loads of different other tools.
You just turn it on and then it goes to
work. Then you've got content AI. This
writes your emails, your blog post, your
ads, and it even designs your images on
command as well. Then we've got reviews
AI. So this replies to your Google and
your Facebook reviews in your brand
voice so that you never miss a review
and you are always going back to them.
And then lastly, you've got workflow AI.
This builds your automation logic just
by describing what you want to do in a
really conversational way. Okay? So,
this isn't one of those quick tip
videos. You've probably noticed that by
the length of this video. This is a
complete course. So, what I recommend
that you do is you watch the whole
walkthrough first, then you come back
and use the timestamps to jump into the
features that you're implementing. So,
I'm going to show you how to set up each
AI tool inside your dashboard. And I've
even included bonus templates,
workflows, and a downloadable guide as
well. So, you can grab all of that from
the link below. So now I know what
you're probably thinking. Isn't AI going
to mess everything up though? And the
answer is not if you set it up right.
High Level's AI tools are fully
trainable, fully customizable, and they
are testable. So you can literally talk
to your AI agents before you turn them
loose on your business. And I'm going to
show you exactly how you can train them
with your tone, your FAQs, and your
websites. And I know some of you are
also thinking, I'm just not techy. Can I
even use this? If you can describe what
you want your business to do, you can
build it. With Workflow AI, you don't
even have to drag and drop anymore. You
just type when a lead fills out a form,
send a text, and then an email 2 days
later, and boom, the workflow gets built
for you. So, it's super super easy. And
even if you are not techy, you can 100%
get this. Maybe you're thinking, "Oh,
but what if it talks to my clients wrong
or says something weird? I get this all
the time." But the truth is, you control
the brand voice. You set the responses,
and you train the bots. Plus, everything
can be tested before it goes live. It's
safer than hiring a VA with zero
experience. And whenever I deploy any of
these AI agents in my business, I always
go through a phase which I call the
break it phase. This is where I actually
try and break the bot before I even let
them loose. So I'm throwing everything
at it and trying to break the bot to
make sure that it is exactly as I want
it before I even put it live in my
business. So I'm going to show you
exactly how to do that, too. Or maybe
your biggest concern is you're thinking,
isn't this going to be really expensive?
You can literally get started for free
with the trial for 30 days and the base
plan is $97 a month. So, that is so much
cheaper than one freelancer and this is
going to work for you 24/7. Plus, you
only pay for what you use or you can go
unlimited. I'm going to break it all
down for you in just a second. So,
before we dive in and we start building,
let's quickly break down how the pricing
works so you know exactly what you're
getting into. What's free, what's worth
upgrading, and then what we're going to
do is jump straight into the setup. So,
how AI employee came about is they used
to be all completely separate. It used
to be funnel AI, workflow AI, reviews
AI, and these were separate products,
but it became really hard to price them.
So, what High Level did is they brought
it all together and they created the AI
employee. Now, there's two ways that you
can pay for this. You can either do pay
as you go. So, if you're not using this
a lot, this might be a good way to
start. Or for just $97 a month, you can
get unlimited access to all of the core
AI employee tools. So, that includes all
the smart automation and your AI
responses to run your agency like a
machine. But there's something that you
need to look out for. This doesn't cover
all of the advanced tools like agent
studio, voice AI, outbound calls, or the
voice AI widget. So you definitely want
to make sure that you look out for that
because you're going to be build for
those separately. Now, something to note
here is $97 a month is not what you bill
your clients. That's what High Level are
going to bill you. So High Level will
bill you $97 a month and then you can
decide how much you want to bill your
clients. So you can actually put a
markup on that. It could be 197, it
could be 297. I know lots of people that
do this even more than that. So, it's
really up to you what you charge your
clients, but that's what High Level are
going to bill you. Okay. So, I just want
to jump in here really quickly and let
you know that the next like two to three
minutes is probably going to be really
boring. So, if you don't like loads of
boring information, you're probably
going to be like, "This is boring. I'm
going to switch off." Don't switch off.
We're about to get to like the really
good stuff. We're going to do tutorials.
I'm going to dive into all the good
stuff. But when I was trying to figure
out the pricing for Highle's AI
employee, all I got was this really
longass document and it was like loads
of text. I don't know about you, but
when I see loads of text all in one
place, I find it really overwhelming and
I'm like, so I sat down, figured that
out, put it into a simple format, and
now I'm doing it on video for you. So, I
can't give you a whole overview of AI
employee without talking to you properly
about the pricing, but this is probably
the most boring part of the video, but
just stick with me cuz it's about to get
really good. Okay, let's get back to it.
So, if you want to do this pay per use,
if you don't want to do the $97 for the
whole AI employee, then we'll start with
the conversational AI. Now, every time
your AI agent chats, it uses tokens. And
you want to think of these like fuel.
So, you are charged based on how much
text your model processes, i.e. how much
fuel your engine uses. So, an example is
Claude Haiku, depending on what kind of
LLM you use. Claude Haiku is just 80
cents per million tokens in and GPT4.1
is $2 in and $8 out. And Gemini Flash is
super cheap. So, it's just 30 cents in
and $2.50 out. So, it really depends on
what model you use and you're only going
to pay for what you use as well. So,
that's why I say this is a good one to
start with. if you're just playing
around and dabbling, you don't know
whether this is a route you want to go
down, it's a really good way of just,
you know, testing it out and not paying
too much for it. The second one is voice
AI pricing. So, voice AI works a little
bit differently. You're going to pay 6
cents per minute for the voice engine
and then token charges on top. So,
you've kind of got two charges with this
and that depends on the AI brain behind
it. So, if you're using GPC4 or Claude,
those token prices are still going to
apply. Okay. So for external AI model
pricing, if you're connecting your own
AI like OpenAI or Claude, maybe through
an API, here's what you can expect. So
GPT5 starts at $125 per million tokens
in. Claude 3.5 Haiku is 80 cents in and
GBC 5 mini is just 25 cents in. So you
can choose which you want to use and
obviously depending on what you're using
it for, you're going to use, you know,
different LLMs are going to be better
for you. And then multimodal AI cost. If
you're building more advanced content,
then AI videos cost between 15 and 40
cents per second. AI images from Darly.
They're around about 4 to 12 cents each
and AI generated long form text is
roughly $2 to $8 per million tokens.
Okay, so then let's move on to workflow
AI tools. Now, workflow automations are
dirt cheap. You should be really
focusing heavily on this because this is
the biggest impact in your business. So,
this is just one cent per action. So
whether that's summarizing, translating
or decision-m is a super cheap way of
doing it. And the AI builder that
creates the workflows for you that is
actually totally free. Funnel and
reviews AI funnel and website builds
with AI. They are free up to a,000
prompts per sub account. So super super
affordable. Content AI is under 10 cents
per image or a thousand words. And for
your review responses, remember I'm
going to be going into all of this, but
for your review responses, that is just
1 cent per review. It is so worth diving
into review AI because it's going to
have a massive impact on your business
and it's super super cheap to do it. So,
the first thing I want to do is show you
around all of the AI employee section of
the website. We're going to be diving
deep into this. I'm not going to be, you
know, just going over it. I'm going to
be doing a full tutorial of every single
section and also showing you how you can
set up AI employee as a whole. So, grab
a cup of coffee. I hope you're ready.
We're about to get into the good stuff.
Let's go. So with Voice AI, one of the
most powerful use cases of it is to
increase your speed to lead. So when a
lead comes in, say for example, they've
opted in to download a freebie or
they've signed up your newsletter or
something like that, if you can call
them within the first minute of them
filling out that form, then you're going
to increase your conversions
exponentially. So the voice AI agent is
brilliant for this. that lead comes in,
it triggers off that voice agent and
then the voice agent is going to call
them and just start a bit of a
conversation with them just to kind of
gauge their interest, where they're at,
what they need, and whether your service
is actually for them. Then if they are a
good fit, you can always move that on to
someone else. We actually have a feature
in it where you can divert that to a
human. So if it feels like they are
quite a warm lead, it can just divert
them to someone else. So, this is a
really good use case for voice AI, but
also you can now do outbound voice
agents, which means that, for example,
if someone was to book in a call and you
wanted to increase your show up rates,
you could use the outbound voice AI
agent to call that person and just check
in, make sure that they're coming onto
the call, make sure that they've
reviewed any of the videos or resources
that you sent over before, and that's
definitely going to increase your show
up rates. But you could also just do
cold outbound as well. So, if you had a
whole database of people, you could use
the outbound voice AI agent to call
those people again, filter out all the
time wasters, filter out all of the
incorrect phone numbers and everything
like that so that you've then just got a
pool of people that you know these are
genuine people and potential leads that
your humans can actually speak to. So,
it's a really great way of getting
through a big database of people and
making sure that you can identify those
warm people. So, voice AI agent is super
powerful. It's come a long way. These
used to be really robotic and it would
be like, "Hello, how are you?" And no
one really wants someone talking to
their leads like that, but now you can
choose different accents and languages
and tones. Do you want them to speak
fast? Do you want them to speak slow?
What's the reaction time that you want
them to have? Do you want them to
interrupt that person? There's loads of
features now. You can even have
background noise as well. So, there's
loads of features now which make these
super super cool, really realistic, and
a real viable option for increasing
speed to lead, increasing show up rates,
and really doing that cold outreach. So,
let's dive into it. We're going to set
up a voice AI agent. Okay, so the first
thing you're going to do is come into
your sub account, and then you're going
to head over here onto AI agents. Now,
here you can see you've got all the
different kind of AI features along
here, and then you've got voice AI and
conversational AI. So, with voice AI,
this is what we're going to start with.
You can either create your first voice
AI agent. You can test and talk to your
voice AI agent. So when I spoke about
the break the bot beforehand, that's the
kind of process that you would go
through there. Make sure that you're
really happy with it with it before it
goes live. And then you've also got
assign a phone number and go live. Now
the first thing you actually need to do
is to create your phone number. Even
though that's like the third point,
that's actually one of the most
important points. So click on this now.
And once we get through to here, you
will see a button here that says buy a
new number or it will say you don't have
any numbers yet. Click here. Another way
of doing this is by going into the
settings and then going to phone numbers
and adding a phone number there. I'm not
going to show you how to add a phone
number in this video cuz I've got a
whole other video. I have a whole go
highle tutorial which talks you through
all of these things. So if you head over
to there if you haven't got a number
yet, it will show you how to do that.
But for now, let's just say that you got
your number. So let's go back to where
we were with AI agents in getting
started. and we're going to create your
first voice agent. So, in here, you can
actually see loads of already built bots
that you can use. Now, I'm not going to
do this because the whole point of this
training tutorial today is to show you
how to do them. So, we're going to
create our own custom agent, but if you
don't want to learn how to do it and you
just want to get up and running really
quickly, then there's some brilliant
agents that you can use in there. So,
we're going to go to create custom agent
and then go to continue.
So, here you can name your bot. My agent
347 sounds pretty fancy. Sounds like
Let's just call it Sarah. Okay. Then
you're going to put your business name.
It's important that you put this in
because when the voice agent is talking
about your business, it's going to say,
"Hey, it's Karly from Made for More AI."
So, it's important that that is inputed
correctly. And then the language here,
you can choose which language you want
to have it in. And then this is where
you can choose your voice. So if we
click on here, you can actually choose
lots of different voices and lots of
different accents as well. So for me,
obviously I'm British, so it's important
for me to have a British accent. I could
get away with American as well, but you
can have whatever you want. So we can
look at some of these. We can look at
Lee, middle-aged Australia.
>> Your solution for taking any video content.
content.
>> A thanks Lee. Let's go to Let's go to
British. I like the British ones. Let's
look at Chillfield.
>> Once upon a time in a land far far away live
live
>> Chillfield sounds like he's high, so
we're not going to do that. But I really
like Shelby. I think Shelby sounds a bit
like me.
>> You don't have to choose my voice, but
let's be honest, it would be a pretty
great decision.
>> So, I'm going to select her. She's
actually a bit posher than I am, but
we're going to select Shelby. So, here
you can go to your time zone. So, select
the time zone for your AI agent. And
here is where you can select the model.
So, you know, when I did that really
boring section a little bit before, and
we talked through all the different
models that you can choose and different
pricing and things like that, it will
always recommend one for you. So, I tend
to just do the one that it recommends,
but you can switch between different
ones if you prefer the output.
So, here, this is your message greeting.
So, when you get an inbound call, the
message is going to come across and it's
going to say, "Hey, you've reached Made
for more AI. How can I help you today?"
If you want it to be something
different, if you want it to sound more
friendly, more casual, more
professional, whatever it is, then you
can write whatever you want in here, but
I do recommend keeping it short. You can
only do 190 characters anyway, so it
kind of forces you to keep it short, but
you don't want to say too much at this
point. We've then also got the outbound
call style. So, if you are doing
outbound calling, perhaps you're going
to be calling for people that have
booked an appointment and you want to
check in and make sure that they're
showing up and things like that, you
have to have a disclaimer. So because
they haven't contacted you, you have to
have this disclaimer which gives them
the option to opt out. So you know how
with an email you have unsubscribe
options and then also on SMS you have to
have an opt out option there. It's the
same with voice agents as well. So here
you can say hey Sarah this is made from
AI's assistant. You can say don't call
me again to opt out. I actually really
like the standard one better. This is
Sarah an AI assistant with Made from AI.
If you prefer not to receive these
calls, just say don't call me again to
opt out. I personally like a slightly
more conversational version. I think
these are really long. This is
conversational one, so I typically go
with standard. Then we've got the init
initial agents message. This is kind of
the intent that you're setting for your
bot. So you're saying include a friendly
greeting and state the purpose of your
call today. So I'm calling about your
appointment with us. I'm calling you to
discuss your freebie that you just opted
into. I'm calling to discuss whatever it
is, whatever the intention is. Are you
calling because they booked an
appointment and you just want to check
or are you trying to kind of have this
as like a setter bot which is going to
take a lead potentially into a sale. So
you're just going to say I'm calling
about your appointment with us. You can
change this for whatever you want but
again you want to keep it nice and
short. Then you can see the whole
greeting message as a preview. This is
Sarah bot AI with made more AI. If you
prefer not to receive these calls just
say please don't call me and then opt
out. this opt out mechanism. This isn't
live yet, but later on you'll be able to
decide whether you want them to press a
key to opt out or whether you want them
to have a message sent to them after an
SMS after, which is going to give them
the option to opt out as well. So, it's
completely up to you how you do it. That
means that you won't necessarily have to
have that kind of verbal bit at the
beginning. So, let's move on to the next step.
step.
So, agent goals. This is where you need
to set a knowledge base. This agent
needs to be trained about your business.
They need to know about the business.
They need to be know how to answer
questions. And the quality of your AI
agent and your voice agent is based on
the quality of your knowledge base. So
the more you give it, the
[clears throat] more context it's going
to have, the more information it's going
to have about you, and it's not going to
get stuck answering really basic
questions. So it's really worth putting
in the time to make these knowledge
bases good. [snorts] So here you can
select the knowledge base. You can see
that we've got a few here, but you can
actually create a new from scratch. So
come up here, go to create knowledge
base, and we're going to say I'm just
going to do test for now.
And this is where you can add lots of
stuff into it in order to get what you
want. So you can do a web crawler. A
webcrawler is where you can just put in,
if you put in add source here, you could
do web crawler, put in the URL of your
website, and then what it's going to do
is it's going to extract all of the data
from your website. It's going to take
everything from it and it's going to put
that information into your knowledge
base. So, that's a really easy way of
getting all the information off your
website and putting that into your
knowledge base. You've then got FAQs. I
find these to be the best. Not only are
they good for training the bot and
really giving it some good context, but
also it's very good for AI search. If
you've got lots of FAQs within your chat
bots and within your um not so much
voice agents, but within your chat bots
that sit on your website, it's going to
be really really valuable and AI search
is going to know a lot more about you.
So again, really take some time to put
in a lot of these FAQs because it's
super valuable. So again, you can go to
add source, click on FAQ, you put in the
question there, and then you put in the
answer there as well. And just make sure
that the answer is really
conversational. Imagine like you're on
the phone and you're answering this. If
you want to do it, you can actually just
voice note the answer to yourself.
Transcribe it and put that transcription
in here. And that means you're going to
get the most conversational answer.
Tables. If you've got any kind of CSV
files that you want to add into this,
you can just add source. Go to tables.
You can add the CSV files into there.
Rich text. So, if you've got text that
you've copied from somewhere, perhaps
there's a bit of text from somewhere
that you want to just copy and drop into
your knowledge base, then this is where
you can do this within the rich text
section. And then you've also got file
upload. So, you want to be uploading
blog posts. You want to be uploading any
documents about your business. If
there's company policies, if there's
terms and conditions, if there's
anything like that, you want to take all
of that stuff and put it into here. If
there's disclaimers, if there's refund
policies and stuff like that, that's all
really important stuff. Most of that
should be on your website anyway.
Anything that you think someone's going
to ask a question about. If you have
that information, then add it into your
knowledge base in one of those sources.
So, we're going to go back here. We've
got our knowledge base sorted. So, let's
go back to getting started. So, once
we're back here, we can then select our
test knowledge base. So, obviously, I
haven't actually uploaded everything, so
it's going to be a pretty rubbish
knowledge base, but there we go. And
then when to use this knowledge base. So
use this knowledge base if the user asks
any questions about the business
services, products, contact details, or
any relevant information that requires
accessing the business wiki to provide
accurate and up-to-date information. So
I would just leave this like this. If
there's something else that you want to
add to it, then absolutely you can go
ahead. You still got 269 characters
left, but it's going to give you this as
a baseline anyway. Then you want to
select what details you want to gather
from the lead. So, anyone who's
interacting with this voice agent, we
want to get the name, we want to get the
email, we don't really need the address
and lots of people would be wary of
giving their address over and the
contact issue as well. So, if someone is
calling in, if this is an inbound call,
we want to know why they're calling and
we want to document that as well. So,
here is where you can trigger a
workflow. So, you may say that when the
call is completed, I want to put
everyone into some kind of nurture
sequence or maybe I want to put them
into some kind of workflow which
notifies me of all of these people that
have called in. So, if you do have a
specific workflow that you want to put
them through, this is where you can
trigger that on. And then you can also
decide who gets notified of these calls.
It may just be your setters, it may just
be your closers, whoever it is that's
taking your calls, or it may be the
company director, whoever it is. You can
do all users, um, all admins, or you can
also put a specific email address as
well if you want it to go to a specific
person that isn't a user on your
platform. So, there we go to phone and
availability. So this is where we want
to select our phone number. So we're
going to use this phone number that
we've just bought. And all of these
settings you want to keep the same. You
can set working hours for the agent. So
for example, if you are doing outbound,
you don't want to be making calls at
2:00 in the morning if most of your
people are in the UK. You want to make
sure that you're doing relevant working
hours. So you could set this here and
you could say we're not going to do it
on Saturday, Sunday, for example. I
mean, the point of a voice agent really
is that you're getting 24/7 support. So
unless you're doing aggressive outbound
calling, if it's inbound, then I would
leave this toggled off and then that
means that you're just going to be
having inbound calls coming in all the
time and your clients can always be
supported. So here we can test the
agent. This is super simple, right?
Three easy steps. Agent details, agent
goals, and phone and availability. So
this is where we can actually test it.
So if we do a phone call, you can either
do a phone call to yourself. So you can
put in the number here that we're going
to phone from and then you can put in
your own number so that it calls you or
you can do a web call where you can just
do it here. So if we start this
>> Hey, you have reached Made for more AI.
How can I help you today?
>> Oh, hi. I'm just calling to see if I can
book an appointment cuz I want to learn
more about what your platform does.
>> Got it. Let me help you with that. I'll
arrange for a team member to reach out
to you and assist with booking an
appointment to discuss our platform in
detail. Could you please share your name
and contact details? So, we
>> Okay, so mine doesn't have any knowledge
base connected to it. Obviously, I
didn't upload anything. My voice agent
is she's a bit dumb at the moment. She
doesn't really know anything. But you
can see here once you've added in that
knowledge base and once you've added all
of those things, that's all going to be
good. And then you got the transcript of
every call, the recording, and the
summary of every call as well. And
obviously that's going to be emailed out
to whoever it is that you've selected.
So, we click save.
Then our voice agent is all set up and
ready to go. So you can also come over
into dashboards and logs and this is
where you can see all of the inbound
calls that you've had. How many actions
were triggered as a result of it and
what the sentiment was. So were these
positive calls? Were they negative
calls? Um is there something that we
need to work on? And then same with your
outbound as well. So there's lots that
you can do in here. And that setting up
a voice AI agent is super quick to do.
It means that anytime someone calls that
phone number, for example, then Shelby,
my little fancy assistant, is going to
pick up and then she's going to have a
conversation with them. So, super easy
way of doing that. So, we are done with
voice AI agents. How easy was that? So,
the next AI agent we're going to set up
is your conversational AI agent. This is
where we're going to use essentially
like a chatbot. So, you can have a
chatbot on your website. This could be
something that is like an appointment
booking chatbot. So, when they come onto
your website, they are going to be
prompted and ask questions. How you
doing today? Can I help you with
anything? Is there any questions that
you've got? And it's going to move them
through a process with one main
intention, which is to get them to book
an appointment with you. These really
increase your appointment bookings. And
if you are doing any kind of like
service based business, then this is
really, really going to help. So,
there's multiple benefits of having
this. You could also have it as kind of
like a a customer service chatbot as
well. So, if people typically come to
your website and they're filling out
contact forms because they've got all
these questions, if you're getting a lot
of these customer service questions come
in, then I would definitely recommend
having some kind of customer service
chatbot which is going to help filter
out all of those people and then you're
only getting the real kind of niche
inquiries. So, that's it. There are so
many other use cases of the
conversational AI, but let's dive into
it and start building our first chatbot
together. So, what we're going to do is
again come to AI agents. You're in the
getting started tab and you're going to
select conversational AI. So you can see
that you've got five options here.
You've got create your first AI
conversational AI agent. Talk to your
conversation AI agent, train your
conversation AI agent, book an
appointment with your conversation AI
agent, and enable all autopilot for all
chats. So first of all, we're going to
go to create your AI agent. So we're
going to create the bot. The first one,
this is the kind of intention of what
you want your bot to be. The first one
is general Q&A. So, if people are
emailing in quite a lot and asking
questions and you know they just want to
know a little bit more about your
business and you don't really have a way
for them to book an appointment or
anything like that, then this is going
to be a really good one for you. If the
point of your bot is that you want to
turn website visitors or funnel visitors
into appointments, then the appointment
booking bot is going to be a better one
for you. Here you've got marketplace
templates. So again, you can browse all
the other templates that are available
or you can just start from scratch. So,
let's start from scratch because again,
we are we're doing the real stuff here.
We're really learning some new skills.
I'm all about upskilling. So, again,
let's call this a bot. I'm going to call
this Shelby. And then here, you can set
your bot status. So, choose one of the
bots operating below. Do you want it to
be off completely? Do you want it to be
suggestive? So, the bot actually isn't
answering for you, but it's going to
give your team members who are actually
answering it suggested prompts. So, it's
easier if you're wanting to still be a
human speaking to your clients or your
customers, then it's just going to give
you suggestive prompts. Or if you move
to autopilot, it means that the bot is
going to kick in and it's going to take
over those conversations for you. So,
let's go the whole shebang and let's say
that we're going to do this on
autopilot. I want this to be a really
good bot and basically become an
employee in my business. So, here is
where you could select where you want
this bot to kick in. So, it could kick
in when someone messages, when someone
DMs you on Instagram, Facebook.
Obviously, you need to make sure that
these are connected. You need to make
sure that your social channels are
connected. You can do that if you go to
settings and integrations. You can make
sure they're connected there. Chat
widget is an SMS chat, live chat, and
WhatsApp. So, you can just opt out of
any of those that you don't want it to
kick in with. Perhaps you just want to
use this as a social media messaging bot
and you don't want to have a chat
widget. Perhaps you do want to have it
as just as a chat widget, but you don't
want it to touch your social media. So,
for this one, let's just say that it's
going to be all of it. Then, we're going
to go to AI bot trial. So, we're
actually going to leave that for a
second. We're going to come back to that
in a little bit. So, we're going to go
to advanced settings, fine-tune your
bot's behavior. So, again, put in your
business name.
We don't want it to say Carly sub
account or something like that, or we
don't want it to say something that
isn't our business name. So, make sure
that's all in there. The autopilot mode.
So, this is how quick you can set it to
respond. Now, we don't want this to be
too quick because then it looks too
automatic. We also don't want it to take
a really long time because otherwise we
might as well just have a human. So,
it's going to autopop populate 2
seconds. That's about the average that
would be a good time to do it. So, I
normally just leave it at that. And then
the maximum messages that a bot can send
in a conversation. So, if you want to
keep your conversation short, you can
set a number of messages that you want
it to send out. Just be aware that if
you do, for example, if this is set to
10 messages, if your bot is having quite
a long conversation and someone's coming
back and asking loads of questions and
they're really getting into the flow of
it, once it's sent 10 messages, it's
going to stop and it's just going to
abruptly stop and just stop responding.
So, what I would do is put this to the
maximum, which is 25, and then it's not
just going to suddenly stop
automatically. 25 messages is really
long, unless you're one of those crazy
people that puts like one sentence per
message. Those people freak me out. I
got a friend who always messages and it
I get like 12 notifications and it could
have been one paragraph. Don't be that
person, by the way. But put it to 25 and
then you know that it's not just going
to cut out. Allow this bot to respond to
images and voice notes. This is really
cool to do. This is a new feature that
High Level have added. I love it when I
can voice note. I actually hate texting.
So this is it just makes it even more
dynamic for the conversation and send
bot to sleep when I send a message
manually or through a workflow. So this
has happened to me before where for
example with the live chat or any of the
messages you're going to see it all
coming up on your lead connector app and
sometimes someone has come through for
example over Christmas
I forgot to block out my calendar. So on
Christmas Eve, someone was messaging on
my chatbot and they were trying to book
in a call for Boxing Day and I forgot to
book it out of my calendar. So I was
looking at this conversation and it
happening and my bot because it doesn't
really like understand it, it was
saying, "Yeah, she has availability on
the 26th of December. Do you want to
book in with Karly at 2:00?" And I was
like, "No, I'm not available." So I just
jumped in there and I said, "Hey, you
know, Kari's unavailable for the
Christmas period. She's back on the 5th
of January. Let's get you booked in for
then." So, I just took over in that
moment. That was a really kind of
one-off occurrence. Things like that
aren't going to happen all the time. But
all that means is that you're going to
step in and answer it and they're not
going to take over. So, you could just
put them to sleep for a certain amount
of time. So, you could just say, "I just
want to put you to sleep for an hour."
After that, they're going to keep
responding and carrying on that
conversation. Whatever you've trained it
to do, it's going to carry on doing
that. But, if you don't turn this on, it
means it's just going to stop that
conversation as soon as you jump in. So
then we click save
and our bot is created successfully. So
now we're going to go to bot training
and we want to make sure that we link it
to your knowledge base. So hopefully
after you've done the voice AI agent
training, you have created an amazing
knowledge base. So we're going to go and
add it to the one that we just created.
So we've got a nice knowledge base here.
Again, I've got no knowledge base
sources added because we didn't do that
in the last lesson. But once you do, you
should have some web crawlers, some
FAQs, some rich text tables, and file
uploads. So, you should have all of that
in there, and then we can test our bot.
So, let's start it.
Hey, I'm looking for
the best CRM. Now, just know it's
probably going to come back with a
really crap answer because I haven't
actually trained my bot, but it says,
"Got it. You're after the best CRM. Can
you tell me a bit more about your
business or what features matter most to
you? That will help me narrow it down
and then you can keep going back. So you
can see it responds in a nice time.
Again, you can make it longer if you
want to, but that's a pretty good time
for me. So this is a basic bot that
we're setting up here. Then if you want
to make it more advanced, let's go to
bot goals. So if you go to bot goals,
this is going to be the personality. So
you're going to give it a prompt and
you're going to tell this bot who it is.
Exactly like if you had an actual
employee that was you had hired for your
customer service. They're going to be
coming in. You're going to sit them down
in your office and you're going to say,
you know, this is our tone. This is how
I want you to respond. So, you're going
to do this whole thing with the bot. So,
you're going to give it a whole
personality. You are a bot for custom
value name. So, you're going to have
your business name there. Task to assist
customers. Your primary goal is to build
trust and help the customers out by
referencing our wiki. You cannot help
with appointment bookings, appointment
cancellations, rescheduling. Politely
let the customer know. So this is the
auto prompt that it's given you.
Obviously, if this is going to be an
appointment booking bot, then you want
to come in here and delete that because
they can do that. So your goal is to
assist the customers with their quiries.
So if you're doing this for an
appointment booking bot, you can
actually just change this and say your
goal is to
book appointments. To be fair, you could
have just kept that last bit in and just
changed it to your goal is to book
appointments, cancel appointments, blah
blah blah. Can't even write. Anyway,
you're going to say what you want this
bot to do. Do you want it to give
updates? Do you want it to give any kind
of legal things with disclaimers and
refunds or whatever it is? So, just give
it some prompting and let it know what
you want it to do. And then you've got
some additional information here as
well. So, maintain a casual, purposeful,
and concise tone. Mirror the customer's
language and manner of speaking. Be
attentive and thorough while talking to
the customer. Avoid using emojis. Always
refer to wiki if you think more info can
add value to the conversation. And avoid
things like this. So, for example, if
there's anything that you really don't
like, you know, if you've been on these
chat bots before and you're like, I hate
it when it does this, or there's a
certain type of language or tone or
words that that are used that AI tends
to use that you really don't like, you
can put all of those in here. So,
whenever you're prompting any kind of
AI, it's as important to tell it what
you want it to do as it is to tell it
what you don't want it to do. So, you've
got all of that stuff here. Now, for
here, we're going to say that this is an
appointment booking bot. So, we're going
to do an appointment booking bot and
we're going to select the calendar that
we want it to draw from. So, when
someone says, "Can I book in for a
call?" The bot is going to go and search
Accelerator Success Calls calendar, and
it's going to see when I have
availability for that call. And it's
going to say, "Hey, Carly's free at 7:00
a.m. tomorrow. Carly's never free at
7:00 a.m. tomorrow. Carly is free at 11
a.m. tomorrow. Let's get you booked in
for them." And then you can select if
you don't want them to book an
appointment and only send the booking
link, you can select that. I don't
recommend that. It kind of defeats the
object. If you want to pause the bot
responses after booking, disable any
further ones, you can select that.
Trigger a workflow after booking or
transfer to employee post appointment
booking. So for example, if you want to
book an appointment and then you want to
send them directly to one of your sales
guys, then you can just do that. You can
also allow the bot to cancel the
appointment. So, if that person comes
back and is like, "Oh, damn it. I've
just realized I'm not available
tomorrow. I'm going to come back to you,
then the bot will go and cancel that
appointment for you and you don't need
to go and do anything. You don't need to
step in as the human and also allow the
bot to reschedule the appointment." So,
I would turn these two on because you
really want to give the bot a lot of
flexibility because you never know how
these conversations will go. You can
also trigger a workflow. So, once they
have had that conversation, do we want
to add them to another workflow? Is
there a nurture workflow or something
like that? And also say when you want
them to trigger the workflow. So it
could be
once they've booked an appointment, for
example, you could just put that in
there. There may be another step within
your process that you want to send a
appointment. For example, if they say,
"Do you have any more information about
your pricing plans?" You could say, "If
they ask about pricing plans, add them
to this workflow." and the workflow will
have that email or SMS or any
information that you would normally send
out within that. So,
let's go there. So, we're not going to
trigger a workflow. Then, we're going to
go contact info. So, this is if you want
to ask something and you want it to be
automatically updated. So, for example,
if you are going to ask for their
address or their birthday or something
like that and you want it to be updated
into their contact info, then you can
ask for this here. So, you would just
say here for example, birthday
The contact field is going to be you're
going to search for birthday,
date of birth, and then what to update
in this field. You're just going to put
birthday there or you know start of the
contract or anything like that. If you
want to update the name, email or the
phone number, you don't need to do that
here. What you need to do if you click
learn more, it's actually going to give
you an exact prompt that you need to put
in there. So, mandatory instruction.
Copy this.
Go over here into your We can come out
of here. go over here into your prompt
that we've got here and then you're just
going to paste that in there. So, if you
want to ask the name, email, and his
phone, you want to make sure that
everyone that is coming to your website,
you're capturing those leads, then you
can put that in the prompt and it's
going to do that for you. Here we've got
stopbot. You're going to stop bot. For
example, when the contact says goodbye
or similar phrases, bye, goodbye, thank
you, have a nice day, we're going to
stop the bot. We don't want it to keep
going back to it. A lot of the time it
won't anyway, but you can also
reactivate the bot after. So, for
example, if you're on social media and
you're really trying to turn this lead
or this conversation into an
appointment, they may have left for the
day, but you want them to come back the
next day and still keep trying to book
them into an appointment. In which case,
you can actually have reactivate bot.
So, here, if you just toggle that on,
then it means that as soon as they say
bye, goodbye, thank you very much, blah,
blah, blah. It's going to stop the bot.
And then when they stop the bot, they're
also going to get a tag added to their
contact record which says stop bot. So
we know that they've raised their hand
and signaled that they want the
conversation to stop. If you keep this
off, if the intention is that you want
them to book an appointment, it will go
back 24 hours after and reactivate and
bring up the conversation again and
obviously start trying to book them in
for an appointment. Okay, human
handover. So this is where you can
enable a scenario. So for example, if
they say, "Can I speak to a human?" We
can turn this on. So if someone says,
"Can I speak to a human? I want to speak
to a manager." Then you can actually
turn this on and you can select the
person that you want it to go to. And
then the final message is going to say,
"Sure, I'm transferring your request to
a human agent. Someone from the team
will get back to you within 24 hours."
[snorts] You can have it so that it
reactivates the bot after, or you can
just have this toggled off so that that
conversation then stops. You can also
have it so that it automatically creates
a task for the contact saying you need
to call back Sarah or whoever it is. So
you can have that toggled on. Another
one is lack of information. So the
trigger action here is if the bot
doesn't have the information that it
needs, it will say I don't have all the
information right now. Let me transfer
you to someone who can answer you. So
again, you can select the user, say who
you wanted to get passed on to, and they
can do it. I probably wouldn't turn that
on for now.
It's always worth going back and
reviewing the conversations and just
making sure that the questions are
getting answered and this is working
well. What I would say is that if there
is a lack of information, look back over
that chat, see what the question was,
see what the information was that you
would have given it and put that into
your knowledge base. So you may not get
it perfect straight away, but it's
better to train the bot to be better
than it is to just keep stepping in as a
human. So I would actually not turn this
on, but it's good to have it as an
option as well. And then fail to resolve
the issue. Again, multiple attempts to
resolve the issue has failed. They keep
coming back. You can see that the
customer is getting frustrated. Then you
can turn this on. This is a better one
to turn on, I think, than this one. You
can turn this on and then again, it's
going to pass it on to a different user.
Transfer bot. So this is where you've
got one bot. For example, this might be
a general FAQ bot. It's answering
questions. It's having a nice
conversation. And then that bot says,
"Actually, I want to speak to a
salesperson. I think this is something
that I want to buy." Then you may have a
different bot which is trained in a
slightly different way. Perhaps this is
a real salesy bot. It's a different tone
of conversation than the kind of general
FAQ bot. In which case, you could turn
this on and you're going to say defea
transfer to salesbot, for example. And
you could actually transfer it to
another bot that you have. So if you
have that, that's a great way of doing
it. It's quite advanced. you may not
necessarily have to do it. You also may
just want to direct it to an actual
human salesperson if you want, but it's
a great option if you do have multiple
bots and you want different bots for
different scenarios, then it's a great
way of doing that. And then we've also
got auto follow-up responses. You can
enable this if someone has stopped
replying. You can put on this setting so
that 15 minutes later they're going to
reach out again and say, "Hey, I haven't
heard from you. Is everything okay?"
Blah blah blah. If you don't want to
have that, if you don't want to feel
pushy or something like that, then you
can turn that off. Contact is busy. So
if the contact is busy again, it's going
to follow up two hours later. So if the
contact comes back and says, "Hey, I'm
not available at the moment. Come back
to me." Then you can turn that on and
that's going to go back to them within 2
hours. Or maybe they requested that you
actually reach out to them at a certain
time. So maybe they said, "Look, can you
reach out to me at 3:00 today?" You can
turn this on and you can have the
feature where it will actually reach out
at that specific time that the contact
requested. So really cool little bits to
make this super customizable and really
personal and make sure that you're
getting, you know, exactly how you would
train an actual person. It means you can
train your AI in the exact same way. So
we're going to click save
and then we can come over to our
dashboard. So the dashboard here is
going to show the number of contacts
that have gone through it, the number of
actions that were triggered as a result
of it, the number of appointments that
your bot has booked and the number of
hours saved from it as well. Now this is
really good because if you're selling
this bot, if you are going to business
owners and you are installing bots for
them, this is a really good dashboard to
be able to show them because we can say,
"Look, we've spoken to this many people.
Um, it's resulted in this many
automations. it's resulted in this many
uh appointments that have been booked
and also we've saved you three hours of
time this week. So, it means that the
retention of that client is going to be
a lot higher because they can actually
see that these bots are working.
Sometimes because it's AI, we don't know
what conversations are going on and it's
quite hard to track. So, I would
recommend that if you are selling these
AI bots and you are building these for
people that you do go into the dashboard
and you do let them know about what's
gone on, what kind of conversations have
happened and how many appointments
you've been able to get them by
installing this bot for them. So, that
is it. We are guys, you've got a voice
AI agent and you've got a conversational
AI agent already. We are rocking and
rolling, my friend. Shelby is up and
running. She's ready to go. And as I
said, once you've got these bots,
whether it's a voice agent or whether
it's a conversational agent, make sure
that you get you and your team members
to go on and test those conversations
with it. Throw everything at it. Ask
really obscure questions and see how it
responds. And if it doesn't respond how
you want to, just come back into this
knowledge base. Go into the knowledge
base that you were in and give it that
prompting. Give it more information.
Realize where the gaps are in your
knowledge base before you go live with
it. But ultimately the more
conversations that it has the better
it's going to get. So make sure that you
are doing that break the bot phase as I
spoke about and see what you can throw
at it and just see how it responds.
Okay. So now we are into funnel AI. This
is something that actually really gets
me excited because it makes building
funnels so easy to do and this is where
high level have it really different to
other funnel builders. So, typically
with other AI funnel builders, you will
go onto there and you will just, you
know, type in whatever you want and it
will come up with a really bland option.
High level used to have it like this. I
never used it when it first came out
because genuinely it wasn't that good.
Don't tell them I said that, but now it
is really, really good. So, you would go
on and you would say, "Can you create
this funnel for me?" And it would just
be basic. It's like we wouldn't actually
use that. But the great thing about this
now is that High Level have actually
partnered with one of the best funnel
builders in the industry. So, the design
that's coming back is really, really
strong. They're really built to convert
really well, but also it's coupled with
a really good funnel builder, a kind of
standard funnel builder. So, it means
that you can use the AI to do the
front-end piece of it, and then any
changes that you make, you can just go
in and drag and drop and do whatever you
want. So, it's a really great way of
building these funnels. Now, you can
also do it with website AI as well, and
it's a really interactive way of doing
it. So, loads that we can do with funnel
AI. Some people genuinely would pay
thousands of pounds for these kind of
funnels and now you can do it super
easily with Funnel AI. So let's dive in
and let's start building a funnel. Okay,
so what we're going to do is head over
So you basically got two sections of the
AI funnel builder. You've got assist and
you've got build. Assist is where you're
just going to put in some information in
here and it's going to generate the
funnel for you. or you've got build
which is much more of a kind of prompt
based one. So I'm going to show you how
to do the two things. So let's start
with assist first of all. So you're
going to name the funnel page. So let's
just call it test. Business niche, you
can choose whichever you want. Goal of
this funnel, we're going to choose we
want to generate leads. Target audience.
So you've got individuals, you've got
small businesses, enterprise students,
whatever it is that you want. What are
you offering? We are going to offer an
ebook or a guide. And then you can click
generate. So you can see it's actually
autopop populated a prompt. So if you
don't know how to prompt, it is going to
write the prompt for you. How cool is
that? Normally if you go to lovable or
replet or something like that, you're
going to write the prompt yourself. But
here we've got all of our tags here. So
we're going to click generate. Now if
you wanted to add anything else there, I
should have just shown you that there.
But you would have seen the paper clip.
If there's anything else that you wanted
to add, maybe you've got an image of the
ebook, maybe you've got something else
about your business, then you can just
add it to the attachments and you can
add it there. And you can see everything
that it's doing here. So it's creating
the design tokens and visual theme,
creating the SEO titles and
descriptions, drafting. This is so good.
Honestly, every time I come on to high
level, I feel like they build new stuff.
There is cool happening all the
time. Drafting the text for each
section. This is what's happening now.
So you can see it's generating the nav
section. Now it's doing the hero
section. Now the logos, now the
benefits, now the about section. Now the
process. So, it's going through
absolutely everything that you need.
Another option though is if you want to
go to build, then you could actually
input your own copy. So, it's not a
basic prompt like this. You can have a
much more in-depth prompt. So, if you
want to do that, what I would do is go
to chat GPT. And on another video that
I've got, I teach you how to create
custom GPT. So, you could create an
expert copywriter custom GPT. You could
go into that first, get it to generate
all the copy that you want on your
landing page. Copy that and then put
that into the prompt. So, I go over to
like my sales growth strategist and this
is my copywriter and it generates all of
my copy for all of these things. So, as
I said, I'm not going to go into that
now because I've got a whole video that
shows you how to do that. But once
you've got that copy, you can just copy
that, come back over into here, put it
in the build section, and say, "Can you
use this copy?"
And then you would just paste it in the
bottom there. And then you're going to
get much more kind of in-depth
copywriting that's true to your brand
voice to who you are, a bit more
background. But if you are just starting
out with this and you just want to get a
kind of template up there, then this is
the best place to start it. Now, one
thing to remember is that when you're
generating these pages, oh, we got a
page. When it's generating these pages,
it's going to use your AI tokens. So,
it's going to use the tokens that we
spoke about before. So, it is going to
cost you money to do this unless you're
on the unlimited plan. And just wanted
to give you that little heads up. So,
again, the more information that you put
in in the beginning, the better this is
going to be. We did a really, really
basic one then, but you can add more to
the text. So, you could say, "This is
the name of the ebook. Here is the
picture of the ebook. This is who it's for,
for,
what they're going to get when they
download it." You could even upload the
ebook if you want to. If it's in a PDF
form, for example, it's going to be able
to read it and know exactly what to put
in here. But you can go here and see
everything that is done. So that's a
nice template page, but obviously we
want to make sure that it's much better.
So let's go back to assist and let's
give it some more stuff. So let's say,
okay, can you
make it more feminine
It's going to work on my request. what's
it going to come back with? So, if
you're not techy at all, if you don't
want to be clicking on these things and
moving things around and things like
that, then you can come back here and
it's going to you can just keep talking
to it. You may find that actually this
is a good starting point, but you kind
of want to jump in and do stuff
yourself. So, you can see it's doing all
of this now. It's chang making all of
these changes.
And there we go. So, they've gone
through, they've made it more feminine.
They've obviously changed the font.
They've changed the colors and things
like that. Again, I really didn't do a
good job of prompting this very well. So
I didn't give it anything. I didn't tell
it anything about my business. I didn't
give it my logo. So this is why the
output of this is quite basic. But had
you put in the work in the beginning in
that first prompt that we just spoke
about this one here, had you given it
more here, then the output of this would
be even better. So I've actually done it
before where I put in loads of stuff.
I've had a brilliant page come out and
it's literally ready to go. But what you
can do is if there's bits that you now
want to change, you can just cross off
this AI assist and then you're back to
the general funnel builder. So if you
want to come in here and you want to
change, you know, what it says here, if
you want to change what it says here,
whatever it is that you want to do, you
can actually just come in and change all
of those things. So how I tend to use
Funnel AI is in the beginning, I give it
much better prompting than I just did. I
use it to generate the bulk of my page
so I'm happy with the structure, how it
flows, everything like that. Again, this
has been built by actual funnel
builders, so they understand the
psychology of funnels. They understand
what should go in everything instead of
kind of coming into layers and adding
things on all the time. I tend to use it
just for the beginning and then I come
in here and just change any bits that I
want. I find it a little bit quicker to
just come in and tweak it than to do the
whole thing going back and forth with
the funnel AI. But this is so quick and
easy. And once you put in your brand
colors and everything like that, then
your first output, as I said, if you put
in more in the beginning, you're going
to get more on the as an output. If you
did that in the first place, then this
output would be even better. So, I love
bunnel AI. I never used to use it
before. Now, I use it all the time. I
really love it. And yeah, just like
anything, if you put crap in, you're
going to get crap out. So, just make
sure that you give it some good juice
right in the beginning, and then you're
going to get some good stuff coming out.
The other feature I wanted to show you
is workflow AI. Again, this is something
that I use all the time. And if your
brain isn't really naturally geared
towards building workflows and you're
not really sure what goes where and you
don't know the orders in which to put
them in, then workflow AI is going to be
your best friend because it means that
you can build full front to end
workflows. You don't need to know
exactly what those steps need to be, but
you just know that you want to get them
from here to there. So, it's so so cool.
And the way that they built this is
super smart. So you can now just go in
in the same way that you would go to
chat GPT and ask it some questions and
tell it to do something. You can
actually get it to build out an entire
workflow for you in exactly the same
way. Now High Level have also built out
agent studio. I'm not going to go into
that right now because if I'm being
perfectly honest with you, I could do a
tutorial for you, but really it's not
where it needs to be right now and I
want to show you a tutorial of how to
use that when you're going to be able to
jump in and, you know, use it for loads
of different things. At the moment,
there's a few kind of various use cases
for it, but I don't think it's going to
be a huge part of your suite for the
next couple of months. So, I'm going to
do that as a whole separate video. For
now, I just want to focus on Workflow AI
because this is something that you can
be using all the time. So, what we're
going to do is dive in. I'm going to
show you exactly how you can build a
workflow with Workflow AI and let's get
into it. Okay, so Workflow AI is
actually really simple to do. Once you
get your head around this, then you know
everything that you need to know. So
even though it's going to make up a big
part of your AI suite, it's not really
complicated to get your head around. So
if we go to automation, you'll see that
you've got build using AI here.
So click on that. And then what you can
do here is just tell it what you want it
to do. So you can say, can you create me
an onboarding sequence for people who
join my membership?
I want it to be
one email
sent straight
away. By the way, if ever you want to do
like an enter, but you don't want to
submit it, just press shift and then
enter. And then it means that it's not
actually going to click go. It's not
going to start generating it. You just
want to do it in line. One email sent
straight away, then an SMS
an hour later,
then send the
onboarding contract,
then whatever it is that you want to
say. So you can just put the steps
there. So you could just say 1 hour
later do this, one day later do this,
you know, 7 days after. If you don't
know exactly how you want it to be
spaced out, you can just write something
completely general like, "Can you just
create me an onboarding sequence?" And
obviously, you've got some prompts here
as well. So, form automation, email
campaigns. There's a few more examples
there. Appointment automation, things
like that. And then once you're happy
And then it's going to take a little
while. So, you're going to see
generating your workflow here. And then,
just like you've got in the funnel
builder, it's exactly the same. So
you're going to see the AI assistant on
the left here. So you're going to be
able to go back and you're going to say,
"Can you now add in another email
sequence on day two? Can you do XY Z?"
So you're going to be able to go back
and forth with it and have that
conversation with it. But it's just
going to keep generating this now.
Okay, perfect. So it's come out and
we've got the things here. So basically,
you've got a trigger at the top. So
we're going to say when new sign up
starts. So, if you click on that, you'll
see you're still going to be given all
the same options as if you were building
the workflow from scratch. So, you can
actually go here, you can add the
filters, make sure that it's the right
offer that they're signing up to. Maybe
it's this one, for example, and then
click save trigger. So, I'm not going to
do a whole workflow tutorial on how to
build workflows because again, I've got
that I've got a whole go highle course
which teaches you how to do all of these
things. But the great thing about it is
that you if you know how to build
workflows, all you need to do here is
just speak to it. If you don't know how
to build workflows, you can just use
this AI assistant the whole time. So you
could say welcome email here. Obviously,
it hasn't put any of the copy into it.
It's kind of done like a base basic kind
of template. So you could just go back
the email one copy to this? And then you
could just write in what you want the
copy to be on email one and it's going
to go in and change that. So if you're
using the AI assistant, really do think
of it like an assistant and think of it
as someone sitting across from you and
saying, "Oh, can you just put that in
there? Can you do this? Can you do
this?" But you can swap between the two.
So anything that you click on, you're
still going to be able to have all the
same features. Even though you built it
with AI, you're still going to be able
to have all the same features that you
had just from starting it from scratch
as the normal website builder. But if
you are building it with AI, then you
basically have both options. So super
super cool. And you can just keep going
back and say, can you make it longer?
Can you make it shorter? Can you give me
an if else option? So if they do this, I
want this to happen. If they do this,
then I want this to happen. So there's
loads of things you can do there. And
you can also just chat to it without
making edits to your workflow as well.
So this little button down here, if you
wanted to ask its advice and you could
say, "How could I make this converting
better?" or why have you done it like
this? I always love to use my AI. I kind
of like to use it to teach me as well as
do the things for me. So, I like to go
back and I say, why have you done it
like this? Why did you structure it out
like that? Is it better to do it like
this or is it better to do it like this?
So, you could go and have a little chat
with it. And then you've also got this
here. So, with point andit, so for
example, if you're talking about a
specific, they're called nodes. Each of
these things here, these kind of steps
are called nodes. If you're talking
about this one and you don't want to
type out send onboarding SMS, then you
can see when I clicked point inedit and
I clicked on this one here, this has now
popped up as a little tag. So it knows
that whatever I'm saying here, I'm
relating to this point within it. So it
makes it really easy. Obviously you can
select multiple if you want to. You can
unselect them. So just make sure that
you've selected the right point when
you're talking about it. or if you don't
want to have it, if you're talking about
the workflow in general, make sure that
that's not selected. So, I absolutely
love being in the AI assistant and
asking it to do things for me, and I
like toggling between the two. But
that's really a kind of general overview
Okay, content AI. So, what you're going
to do is come over into the menu, click
on AI agents, and you're going to see
over on the end here, we've got content
AI. So, what you can see here is all the
places where content AI lives. So,
content AI lives in the social planner,
in the blogs, in the funnels, the
websites, the emails, and the
conversations. So, that gives you an
idea, and you'll be able to see
everything that's been generated across
all of those things in here. So, I'm
going to show you all of those places
and exactly how to use it. So let's
start with the social planner. So we're
going to go along to marketing and then
you've got the social planner here. Now
what you can do is when you click new
post, you can create a new post where
you can write it yourself, but you've
also got content AI here. So if you
click on content AI, you can select your
social media channels that you want to
be integrated. I've got YouTube
integrated at the moment, so we'll use
that one. And then we're going to click
next. And then you've got your brand
voice here. So, if you haven't created a
brand voice already, you can click this
and you can add your brand voice. So,
add brand voice. You can start from
scratch or if you've got your brand
voice already generated in maybe you've
got it in a chat GVT or a Claude or a
Gemini or something like that, you can
just take that text and copy it into
here. Or if you're going to start it
And then this is where you can start to
put in your brand voice. So you can put in your brand voice here, Carly's voice.
in your brand voice here, Carly's voice. Put in the type of business that it is.
Put in the type of business that it is. So are you an Abbath dealer? I don't
So are you an Abbath dealer? I don't even know what an abbath dealer is. An
even know what an abbath dealer is. An asai shop. This is so specific. So you
asai shop. This is so specific. So you could basically put in an agency.
could basically put in an agency. Whatever it is that you do. You can also
Whatever it is that you do. You can also put in your website and then your tone
put in your website and then your tone of voice. So I speak quite casual, quite
of voice. So I speak quite casual, quite natural. I'm never overly professional
natural. I'm never overly professional and I want to make sure that any content
and I want to make sure that any content that I create is in line with that. I'm
that I create is in line with that. I'm quite friendly. Quite friendly. I'm like
quite friendly. Quite friendly. I'm like doing a character analysis now. But
doing a character analysis now. But friendly is probably how I would usually
friendly is probably how I would usually speak. And then your target audience. So
speak. And then your target audience. So this is where you're going to put in who
this is where you're going to put in who is your target audience. So you can put
is your target audience. So you can put in anything here. You could put agency
in anything here. You could put agency owners. You could put in the type of
owners. You could put in the type of niche that you work in. Are they young
niche that you work in. Are they young professionals? Are they baby boomers?
professionals? Are they baby boomers? Are they whoever it is? You're going to
Are they whoever it is? You're going to put in your target audience there. If
put in your target audience there. If you're struggling with this, you can
you're struggling with this, you can always go over to chat GPT. Again, on my
always go over to chat GPT. Again, on my other video, I've got loads of prompts
other video, I've got loads of prompts which show you how to get all this
which show you how to get all this information out of ChatGpt. Your
information out of ChatGpt. Your customer pain points, your brand
customer pain points, your brand promise, your brand values, what does
promise, your brand values, what does your brand do, what makes you better
your brand do, what makes you better than your competitors. So, just take
than your competitors. So, just take some time to really build out your brand
some time to really build out your brand voice because the quality of your
voice because the quality of your content is going to be based on the
content is going to be based on the quality of the information that's in
quality of the information that's in here. Obviously, we need to feed it good
here. Obviously, we need to feed it good stuff. So, the more time you put into
stuff. So, the more time you put into this section and the more details you
this section and the more details you give it, the richer the quality of that
give it, the richer the quality of that content AI is going to be. And then
content AI is going to be. And then you're just going to click save brand
you're just going to click save brand voice. And then when we come back into
voice. And then when we come back into our
our social media planner and we go to create
social media planner and we go to create new post content AI, we can actually
new post content AI, we can actually select that we want that brand voice.
select that we want that brand voice. So, you got your brand voice there. You
So, you got your brand voice there. You can select which one. You can put in the
can select which one. You can put in the key message for the video. The goal for
key message for the video. The goal for the video is to
promote my webinar on Thursday
Thursday comment
webinar to join. So whatever the call to action is, if you want them to do a
action is, if you want them to do a keyword automation, if you want them to
keyword automation, if you want them to click the link in your bio, whatever it
click the link in your bio, whatever it is, however you want them to join that
is, however you want them to join that webinar, if you are sending them
webinar, if you are sending them somewhere, it may just be an educational
somewhere, it may just be an educational video, in which case you don't really
video, in which case you don't really need to do that. You could just say this
need to do that. You could just say this is educational. Then you want to give it
is educational. Then you want to give it some variations. So you don't just want
some variations. So you don't just want to take the first one it gives you. You
to take the first one it gives you. You want to say I want to have three
want to say I want to have three variations of this. And then additional
variations of this. And then additional options. You may have a specific target
options. You may have a specific target audience for this video and it may be
audience for this video and it may be different from something else. So you
different from something else. So you can put in those details there. And any
can put in those details there. And any other additional instructions for your
other additional instructions for your YouTube video, you can put in there as
YouTube video, you can put in there as well. So you can click generate. It's
well. So you can click generate. It's just going to take a little moment and
just going to take a little moment and then it's going to generate those posts
then it's going to generate those posts for you.
for you. Okay, so again, I really haven't given
Okay, so again, I really haven't given it a lot of context here. I haven't even
it a lot of context here. I haven't even given it a brand voice. So, the quality
given it a brand voice. So, the quality of this content is going to be pretty
of this content is going to be pretty But you can rate this as well. So,
But you can rate this as well. So, you may say, I'm not really happy with
you may say, I'm not really happy with this, yes or no. And then the more you
this, yes or no. And then the more you do this, the more it's going to start to
do this, the more it's going to start to get better. As I said, the more you
get better. As I said, the more you actually give it as a brand voice and
actually give it as a brand voice and prompting, you're going to get much
prompting, you're going to get much better than what it's just generated
better than what it's just generated here. But then you can click continue.
Perfect. And then that's just put that into a social media post. So I can now
into a social media post. So I can now come down. I can say I want this to go
come down. I can say I want this to go on YouTube. I can start to build out
on YouTube. I can start to build out that content on there. I can add videos.
that content on there. I can add videos. I can add whatever it is that I want. Go
I can add whatever it is that I want. Go back and change anything and then click
back and change anything and then click post. So I'm not going to do a whole
post. So I'm not going to do a whole social media planner tutorial here. But
social media planner tutorial here. But this is how you can use content AI
this is how you can use content AI within the social media planner. While
within the social media planner. While we're in marketing, let's then go back
we're in marketing, let's then go back to our emails because this is also where
to our emails because this is also where you can use content AI. So, if you come
you can use content AI. So, if you come to emails here again, we can go to
to emails here again, we can go to create campaign
and go to blank and then we're going to go to design editor. So, once you're in
go to design editor. So, once you're in the email builder, you can then go here.
the email builder, you can then go here. You see where it's got email AI. Now,
You see where it's got email AI. Now, this is in beta version at the moment,
this is in beta version at the moment, so the quality of it may not be the
so the quality of it may not be the best, but you can create a new template.
best, but you can create a new template. You can add an element, whatever it is
You can add an element, whatever it is that you want to do. So, just like we
that you want to do. So, just like we did in the funnel builder, we can
did in the funnel builder, we can actually just speak to this as if it's
actually just speak to this as if it's someone sitting opposite us and is
someone sitting opposite us and is writing this email for us. So, you could
writing this email for us. So, you could say, "Can you write me an email
Perfect. So, we can then click and generate that. Again, I've given it a
generate that. Again, I've given it a pretty crap prompt there, but we're
pretty crap prompt there, but we're going to see how it comes up. So, it's
going to see how it comes up. So, it's actually going to start to build out all
actually going to start to build out all the elements and everything like that.
the elements and everything like that. Okay. So, you can see here it's
Okay. So, you can see here it's generated a template for us, but we can
generated a template for us, but we can then still the great thing about this,
then still the great thing about this, just like with the funnel builder, we
just like with the funnel builder, we can get this as the template. Then we
can get this as the template. Then we can then go over into elements and we
can then go over into elements and we can add in anything that we want. So, we
can add in anything that we want. So, we might want to add in a text bit here for
might want to add in a text bit here for example. And then this button here,
example. And then this button here, generate with AI, you can actually come
generate with AI, you can actually come over here and you can get it to create
over here and you can get it to create the content for you. So, again, you've
the content for you. So, again, you've got your brand voice, which you can
got your brand voice, which you can select there. You're going to put the
select there. You're going to put the context. So, I want this to be an
context. So, I want this to be an introduction. The content title, so
introduction. The content title, so welcome to my Sunday papers. My email
welcome to my Sunday papers. My email newsletter is called the Sunday papers.
newsletter is called the Sunday papers. Write a brief description of what you
Write a brief description of what you want this email to be about. Add any
want this email to be about. Add any keywords that you want. So, you might
keywords that you want. So, you might say AI agents as a keyword. Select the
say AI agents as a keyword. Select the writing tone. So, I want this to be
writing tone. So, I want this to be casual. Again, I'm going to have three
casual. Again, I'm going to have three variations, so I can choose which one I
variations, so I can choose which one I want. And you can also select how long
want. And you can also select how long you want it to be. I want this just to
you want it to be. I want this just to be a short introduction. So, I'm going
be a short introduction. So, I'm going to click generate here. And remember, if
to click generate here. And remember, if you're doing this kind of pay as you go
you're doing this kind of pay as you go and you're not on the unlimited plan,
and you're not on the unlimited plan, you're going to be paying for every
you're going to be paying for every single token that it generates. So, just
single token that it generates. So, just be aware of that. And then another way
be aware of that. And then another way that you can use content AI in the email
that you can use content AI in the email builder is if you click on the photos,
builder is if you click on the photos, if ever you want to add your own photo
if ever you want to add your own photo or use one of the photos that they've
or use one of the photos that they've used in the template, you can click on
used in the template, you can click on the photo. The options are going to come
the photo. The options are going to come across on the left here. You can click
across on the left here. You can click this pencil and you can click create
this pencil and you can click create image using AI. So this is where you can
image using AI. So this is where you can actually get it to change the image. So
actually get it to change the image. So you might say create an image of an AI
you might say create an image of an AI agent.
agent. I'll just do one variation. Again, you
I'll just do one variation. Again, you can ch change how many variations you
can ch change how many variations you want. You can try an example. So they
want. You can try an example. So they will just come up with an option for
will just come up with an option for you. You can then decide what kind of
you. You can then decide what kind of style you want that photo to be. So do
style you want that photo to be. So do you want it to be a photo? Do you want
you want it to be a photo? Do you want it to be dreamlike? Do you want it to be
it to be dreamlike? Do you want it to be animated? Whatever it is. So we're going
animated? Whatever it is. So we're going to do photo for this one. And then we're
to do photo for this one. And then we're going to get it to generate it.
There we go. A stack of books with a cup of tea. That's what the description was
of tea. That's what the description was that we gave it and it's come up with
that we gave it and it's come up with this. So that is definitely a stack of
this. So that is definitely a stack of books with a cup of tea on it. I would
books with a cup of tea on it. I would say that's pretty good. So again, you
say that's pretty good. So again, you can rate this content. You can edit with
can rate this content. You can edit with Ask AI. So if you want to go back and
Ask AI. So if you want to go back and you can say, can you make all the books
you can say, can you make all the books black or can you get rid of the plant
black or can you get rid of the plant pot on the window sill, it's going to go
pot on the window sill, it's going to go in and remove all of those things for
in and remove all of those things for you. So then we click continue and then
you. So then we click continue and then it's just going to update that photo
it's just going to update that photo with what you've just generated. So
with what you've just generated. So that's how you can use content AI within
that's how you can use content AI within the email builder. So now let's just go
the email builder. So now let's just go back and we're going to go to the
back and we're going to go to the website and the funnel builder. Very
website and the funnel builder. Very similar to what we've just done on the
similar to what we've just done on the email builder. The pages are very
email builder. The pages are very similar, but if you come along to sites,
similar, but if you come along to sites, you're going to see that you've got
you're going to see that you've got funnels and websites. So, if we go into
funnels and websites. So, if we go into websites,
websites, so if we just go into any of these
so if we just go into any of these websites that we've got and I go to
websites that we've got and I go to edit,
edit, you're going to see that we can change
you're going to see that we can change this all with AI. So, again, we've got a
this all with AI. So, again, we've got a system build just like you've got on the
system build just like you've got on the funnel AI. But if we go into here, for
funnel AI. But if we go into here, for example, with the photo, again, you can
example, with the photo, again, you can click on photo and when you go to image
click on photo and when you go to image to change the image, you can actually
to change the image, you can actually just come up here to create image using
just come up here to create image using AI. And again, just like we had in the
AI. And again, just like we had in the email builder, it's going to allow you
email builder, it's going to allow you to change that image using AI. Now, if
to change that image using AI. Now, if you wanted to create copy for you, then
you wanted to create copy for you, then you could just put the copy that you
you could just put the copy that you want for that website into here. And
want for that website into here. And again, it's going to generate that for
again, it's going to generate that for you. But obviously, I've shown you
you. But obviously, I've shown you already in the funnel AI how you can do
already in the funnel AI how you can do that right from the beginning when
that right from the beginning when you're actually building that website.
you're actually building that website. So, you can actually just do it in that
So, you can actually just do it in that way. And then lastly, if we go over into
way. And then lastly, if we go over into blogs,
we can also generate the blog using AI. So we can go to blog, go to create blog,
So we can go to blog, go to create blog, put in test,
put in test, put in your domain.
put in your domain. You can put in your blog meta
You can put in your blog meta description. Click create.
you'll see up in the top right hand corner here, you've got content AI. So
corner here, you've got content AI. So you can click on here. You can use your
you can click on here. You can use your brand voice. Now you've created your
brand voice. Now you've created your brand voice. It's going to come up with
brand voice. It's going to come up with that. If you haven't created a brand
that. If you haven't created a brand voice yet, you can just turn this off.
voice yet, you can just turn this off. But if you have, you can select the type
But if you have, you can select the type of blog that you're going to do. So
of blog that you're going to do. So maybe this is going to be just an
maybe this is going to be just an outline that you want the content AI to
outline that you want the content AI to create. The content title, brief
create. The content title, brief description.
description. I'm actually just going to do that to
I'm actually just going to do that to make it quick.
Add in your keywords. AI agents. This is going to be a really rubbish blog post.
going to be a really rubbish blog post. writing tone. So, I want this to be in
writing tone. So, I want this to be in my brand voice or I just want it to be
my brand voice or I just want it to be funny or I just want it to be whatever.
funny or I just want it to be whatever. How many variations I want. And then you
How many variations I want. And then you can click generate. And again, it's
can click generate. And again, it's going to go and generate that and
going to go and generate that and provide all of the content for you. And
provide all of the content for you. And as always, the better prompting, the
as always, the better prompting, the more information you give it, the better
more information you give it, the better it's going to be. But you can see it's
it's going to be. But you can see it's come up with a whole kind of overview of
come up with a whole kind of overview of what that blog is going to be about. And
what that blog is going to be about. And then you can click continue. So, that is
then you can click continue. So, that is it for content AI. Nice and simple
it for content AI. Nice and simple again, but you can see that there's
again, but you can see that there's loads of places that you can use it
loads of places that you can use it throughout the platform and wherever you
throughout the platform and wherever you are, there is usually a little option
are, there is usually a little option where you can get some help with AI. So,
where you can get some help with AI. So, super easy to use that. Okay. And then
super easy to use that. Okay. And then the last feature I want to show you is
the last feature I want to show you is reviews AI. So, I never thought I'd be
reviews AI. So, I never thought I'd be getting that excited about reviews, but
getting that excited about reviews, but now I realize the impact it has on so
now I realize the impact it has on so many areas of your business. This is
many areas of your business. This is something that you really want to pay
something that you really want to pay attention to. So getting reviews online
attention to. So getting reviews online whether it's uh Google reviews or trip
whether it's uh Google reviews or trip advisor or something like that as I said
advisor or something like that as I said plays a massive impact on how you are
plays a massive impact on how you are discovered with AI search. AI search
discovered with AI search. AI search loves credibility and so they are always
loves credibility and so they are always going to prioritize the people that have
going to prioritize the people that have a good solid base of reviews because
a good solid base of reviews because they know that you're credible. So I
they know that you're credible. So I really recommend focusing on this a lot
really recommend focusing on this a lot and making sure that you are getting as
and making sure that you are getting as many reviews as possible. But it's one
many reviews as possible. But it's one thing to get reviews and it's another
thing to get reviews and it's another thing to make sure that you're
thing to make sure that you're commenting on them as well and replying
commenting on them as well and replying to them. Now, this can take a lot of
to them. Now, this can take a lot of time, especially if you are getting a
time, especially if you are getting a lot of reviews in. My partner is a
lot of reviews in. My partner is a hairdresser and he owns a hair salon.
hairdresser and he owns a hair salon. So, think about how many clients they're
So, think about how many clients they're doing every day. They're getting loads
doing every day. They're getting loads of reviews, which is amazing, but it's a
of reviews, which is amazing, but it's a lot. It's like a full-time job to reply
lot. It's like a full-time job to reply to them. Now, with reviews AI, you can
to them. Now, with reviews AI, you can actually have your AI set up so that
actually have your AI set up so that it's automatically going to respond to
it's automatically going to respond to those reviews. Again, increasing your
those reviews. Again, increasing your ranking and increasing your search, but
ranking and increasing your search, but also it shows that you really care as
also it shows that you really care as well. Now, if you've got loads of
well. Now, if you've got loads of reviews that you haven't replied to and
reviews that you haven't replied to and you're kind of thinking like, "Oh, I
you're kind of thinking like, "Oh, I know I need to get back to them, but
know I need to get back to them, but that feels like a full-time job." Then,
that feels like a full-time job." Then, reviews AI is also going to go back and
reviews AI is also going to go back and comment on all of those for you as well.
comment on all of those for you as well. So, again, it's going to boost
So, again, it's going to boost everything up. This is a huge, huge
everything up. This is a huge, huge thing for people to do, and I'm really,
thing for people to do, and I'm really, really excited to dive into this. So,
really excited to dive into this. So, let's get going. Let's set up our
let's get going. Let's set up our reviews AI. Okay, so reviews is actually
reviews AI. Okay, so reviews is actually really quick. This is going to be a
really quick. This is going to be a really short tutorial, but what you're
really short tutorial, but what you're going to do is come to reputation in
going to do is come to reputation in your menu. Then you're going to come
your menu. Then you're going to come over to reviews at the top here. And you
over to reviews at the top here. And you can see all of your list of reviews
can see all of your list of reviews there. You've also got overview here,
there. You've also got overview here, which is kind of like an overview of
which is kind of like an overview of everything that you've got going on. And
everything that you've got going on. And you'll see here you've got AI recap. So
you'll see here you've got AI recap. So this is where you can check out all of
this is where you can check out all of your reviews and kind of get like a
your reviews and kind of get like a summary of what's going on with all of
summary of what's going on with all of your reviews. So if you click on here,
your reviews. So if you click on here, it's going to take you back to the
it's going to take you back to the reviews page and you can do AI summary
reviews page and you can do AI summary up here in the corner. You can choose
up here in the corner. You can choose the source. You might want it to
the source. You might want it to summarize all of your reviews or you
summarize all of your reviews or you might want it to just do your Google
might want it to just do your Google reviews or just do your Facebook or
reviews or just do your Facebook or whatever it is. And then put in the
whatever it is. And then put in the start date if you want a specific start
start date if you want a specific start date that you want it to summarize.
date that you want it to summarize. Click summarize and then it's going to
Click summarize and then it's going to generate it for you and it's going to
generate it for you and it's going to populate over here. What we want to do
populate over here. What we want to do now though is I want to show you how you
now though is I want to show you how you can actually set up your reviews AI
can actually set up your reviews AI agent so that you can have your reviews
agent so that you can have your reviews responded to automatically. So, if you
responded to automatically. So, if you come over to settings,
come over to settings, you've got reviews AI at the top here,
you've got reviews AI at the top here, and you've got three options. So, you've
and you've got three options. So, you've got off. So, that is if you don't want
got off. So, that is if you don't want AI talking to them at all. You just want
AI talking to them at all. You just want your humans to reply, and they're going
your humans to reply, and they're going to do it manually. Suggestive is where
to do it manually. Suggestive is where humans are still going to reply, but
humans are still going to reply, but they're going to be prompted with a
they're going to be prompted with a response that they could put in, and
response that they could put in, and they can adjust it and change it, and
they can adjust it and change it, and it's not going to do it automatically.
it's not going to do it automatically. Or also responses is where the AI is
Or also responses is where the AI is just going to step in straight away. So,
just going to step in straight away. So, you've got wait time before responding.
you've got wait time before responding. I typically have this at about 5 minutes
I typically have this at about 5 minutes because when someone sends a review, you
because when someone sends a review, you don't normally respond like a text
don't normally respond like a text message. So, it's not like you get a
message. So, it's not like you get a text message and then you respond
text message and then you respond straight away. So, if you do it with no
straight away. So, if you do it with no minutes, which is what it will
minutes, which is what it will automatically populate to. No minutes
automatically populate to. No minutes will just make it too quick and it just
will just make it too quick and it just feels a bit unnatural. So, I normally do
feels a bit unnatural. So, I normally do 5 minutes. And then here, this is where
5 minutes. And then here, this is where you can actually create a drip mode to
you can actually create a drip mode to go back through all of your old reviews
go back through all of your old reviews and respond to all of the ones that you
and respond to all of the ones that you haven't responded to. So, you can see
haven't responded to. So, you can see here I've got one unrelied review.
here I've got one unrelied review. You're going to have a list of however
You're going to have a list of however many that you've got here. And what you
many that you've got here. And what you can do is click create campaign and you
can do is click create campaign and you can start to create a drip campaign.
can start to create a drip campaign. Drip means it kind of does it in
Drip means it kind of does it in sections. So, it's not going to reply to
sections. So, it's not going to reply to all 300 at once. You want to drip it so
all 300 at once. You want to drip it so that you're just doing a few a day.
that you're just doing a few a day. Otherwise, Google thinks that something
Otherwise, Google thinks that something fish is going on and you've got you got
fish is going on and you've got you got a bot in place. So, let's just do the
a bot in place. So, let's just do the name of this as test. Only reply to
name of this as test. Only reply to reviews older than 14 days. You could do
reviews older than 14 days. You could do this for whatever time frame you want.
this for whatever time frame you want. And we're going to reply daily. And I
And we're going to reply daily. And I want to do 10 replies a day. So, you
want to do 10 replies a day. So, you could just do this weekly if you want if
could just do this weekly if you want if you've got less than that. You could do
you've got less than that. You could do more replies per day if you want, but
more replies per day if you want, but typically this is a good time to go
typically this is a good time to go with. Whatever is pre-populated here is
with. Whatever is pre-populated here is based on guidelines that aren't going to
based on guidelines that aren't going to get anything flagged or anything like
get anything flagged or anything like that. So, you got daily here, 10 replies
that. So, you got daily here, 10 replies per day, and then you want to set the
per day, and then you want to set the working hours. You don't want to be
working hours. You don't want to be replying at 2:00 in the morning and
replying at 2:00 in the morning and someone's going to get a notification
someone's going to get a notification saying you replied to their review.
saying you replied to their review. Again, it doesn't look good. But also,
Again, it doesn't look good. But also, it might piss them off if they are one
it might piss them off if they are one of those crazy people that leaves their
of those crazy people that leaves their phone on loud while they sleep. There
phone on loud while they sleep. There are those crazy people out there. So,
are those crazy people out there. So, typically, I just keep that within
typically, I just keep that within working hours. And then here you can
working hours. And then here you can select the agent. So at the moment if we
select the agent. So at the moment if we go down we can see we've got some
go down we can see we've got some different agents here which we can
different agents here which we can select. And that's because you can have
select. And that's because you can have a different type of agent depending on
a different type of agent depending on the review. So if it's a negative review
the review. So if it's a negative review for example, you're going to have a
for example, you're going to have a different tone or you could just have an
different tone or you could just have an agent which is quite general and it
agent which is quite general and it could respond with the same tone for
could respond with the same tone for both. But if you've got a few really
both. But if you've got a few really negative uh reviews that you want to
negative uh reviews that you want to reply to, you can set it to go back to
reply to, you can set it to go back to them. You could also have some kind of
them. You could also have some kind of really chipper agent which is going to
really chipper agent which is going to be going back to all the positive
be going back to all the positive reviews. So you're going to select the
reviews. So you're going to select the reviews that you want to happen. So I
reviews that you want to happen. So I want to do Axel Dazzle. I want to do my
want to do Axel Dazzle. I want to do my legacy reviews AI. And you're going to
legacy reviews AI. And you're going to have a whole list of agents that you
have a whole list of agents that you created here. Now in a second I'm going
created here. Now in a second I'm going to show you how you can do that. So
to show you how you can do that. So we're going to create drip campaign. And
we're going to create drip campaign. And you'll see that it's scheduled there and
you'll see that it's scheduled there and you're going to see all the kind of
you're going to see all the kind of replies and how many it's done and
replies and how many it's done and everything like that. Now down here you
everything like that. Now down here you can see create agent. So you could go to
can see create agent. So you could go to create starter agents. So starter agents
create starter agents. So starter agents are just if you want them to respond to
are just if you want them to respond to all reviews. So it's a kind of general
all reviews. So it's a kind of general person that it doesn't matter if it's
person that it doesn't matter if it's negative or positive or whatever. This
negative or positive or whatever. This is just going to be a kind of a general
is just going to be a kind of a general agent. But if you want someone that's
agent. But if you want someone that's got maybe a little bit more empathy and
got maybe a little bit more empathy and you want them to respond to your
you want them to respond to your negative reviews, you could go to create
negative reviews, you could go to create agent and you can see all the different
agent and you can see all the different ones here. So Cla flair, I love these
ones here. So Cla flair, I love these names. Cla flair, she's going to get all
names. Cla flair, she's going to get all the positive reviews. So, she's quite
the positive reviews. So, she's quite authorative. Uh, she reflects a deep
authorative. Uh, she reflects a deep sense of expertise and reliability. And
sense of expertise and reliability. And this is a good one for the kind of good
this is a good one for the kind of good reviews. This one here, Grace Space, the
reviews. This one here, Grace Space, the prompt here for Grace is you will be
prompt here for Grace is you will be provided with negative reviews of a
provided with negative reviews of a business. Write a heartfelt and
business. Write a heartfelt and empathetic response that acknowledges
empathetic response that acknowledges the customer's concerns. The reason why
the customer's concerns. The reason why it's quite good to have it split is that
it's quite good to have it split is that if someone comes back and says, "Great
if someone comes back and says, "Great product," and then someone comes back
product," and then someone comes back with a really deep sense of empathy and
with a really deep sense of empathy and they're like, "Thank you so much. that
they're like, "Thank you so much. that means so much to us and it's like way
means so much to us and it's like way over the top. You're like, "What is
over the top. You're like, "What is going on here?" So, I typically have a
going on here?" So, I typically have a general one, but I do also set up one
general one, but I do also set up one for negative as well. So, that if there
for negative as well. So, that if there is something that really needs a little
is something that really needs a little bit more empathy, a little bit more
bit more empathy, a little bit more emotion attached to it, then gray space
emotion attached to it, then gray space can just kick in and she can start
can just kick in and she can start responding to my reviews and it's a a
responding to my reviews and it's a a little bit of a better tone. But,
little bit of a better tone. But, there's lots of different options here.
there's lots of different options here. So you can look and see which agents you
So you can look and see which agents you want and then when you're creating your
want and then when you're creating your drip campaign you can select all the
drip campaign you can select all the ones that you would want as options and
ones that you would want as options and then based on the reviews you can see
then based on the reviews you can see here. So Grayspace she's got her prompt
here. So Grayspace she's got her prompt instructions. She's going to be
instructions. She's going to be empathetic and solutionorientated.
empathetic and solutionorientated. You can set the language of it. So it
You can set the language of it. So it can be fixed or dynamic. Dynamic means
can be fixed or dynamic. Dynamic means it's going to change depending on what
it's going to change depending on what they've said. So it's going to kind of
they've said. So it's going to kind of match the review that's been written.
match the review that's been written. You can put in your language, change any
You can put in your language, change any of those. Here you can put in your
of those. Here you can put in your review source. So you may say, for
review source. So you may say, for example, you don't want to have Grace
example, you don't want to have Grace Space jumping in and replying to your
Space jumping in and replying to your negative reviews on Facebook, but you do
negative reviews on Facebook, but you do want her doing them on Google. But you
want her doing them on Google. But you can just set them to all if you want to.
can just set them to all if you want to. And then for Grace Space, because she's
And then for Grace Space, because she's looking at the negative reviews, then
looking at the negative reviews, then she's going to jump in when it's two
she's going to jump in when it's two stars or below. She's got a lot more
stars or below. She's got a lot more empathy, so I want to go for them.
empathy, so I want to go for them. Otherwise, just the general agent can
Otherwise, just the general agent can speak to the rest of them. And then here
speak to the rest of them. And then here you can actually generate a response
you can actually generate a response just so that you can test it and see
just so that you can test it and see what Grace Space is going to come back
what Grace Space is going to come back with. I don't know who comes up with
with. I don't know who comes up with these names honestly, but it's going to
these names honestly, but it's going to generate a response for us and it's
generate a response for us and it's going to come back and it's going to
going to come back and it's going to show us exactly what we would say. So,
show us exactly what we would say. So, Jacob, I'm sorry we fell short of
Jacob, I'm sorry we fell short of perfect experience and truly appreciate
perfect experience and truly appreciate you noting that our place is clean and
you noting that our place is clean and wellmaintained. It's going to take the
wellmaintained. It's going to take the information that he's actually said in
information that he's actually said in the in the review. Please DM us or
the in the review. Please DM us or contact our team with any suggestions so
contact our team with any suggestions so we can address them promptly and earn
we can address them promptly and earn that fifth star. We're committed to
that fifth star. We're committed to improving. So, it's a really nice
improving. So, it's a really nice response to a bad review. And then we
response to a bad review. And then we can click save. So, you can see here
can click save. So, you can see here we've got all our list of agents. And
we've got all our list of agents. And obviously, whenever a review comes in,
obviously, whenever a review comes in, it's going to choose which is the best
it's going to choose which is the best agent that's right for them. So, that is
agent that's right for them. So, that is it for reviews AI. So, we've got you can
it for reviews AI. So, we've got you can set it up so that it can automatically
set it up so that it can automatically respond to new reviews, but it's also
respond to new reviews, but it's also going to go back and respond to all of
going to go back and respond to all of your old reviews as well. And you can
your old reviews as well. And you can actually set the tone to make sure that
actually set the tone to make sure that you're happy with all the responses that
you're happy with all the responses that are going out. And of course, if ever
are going out. And of course, if ever you're not happy, come back and keep
you're not happy, come back and keep iterating, create a new agent, give it
iterating, create a new agent, give it some more prompting, let it know what it
some more prompting, let it know what it is that you didn't like about it. You
is that you didn't like about it. You can always come in here and click edit.
can always come in here and click edit. And you may say, don't ever say this
And you may say, don't ever say this word or when you wrote this before, I
word or when you wrote this before, I didn't like it. Don't use that again.
didn't like it. Don't use that again. But most of the time, the responses are
But most of the time, the responses are going to be really good. So that is it
going to be really good. So that is it for reviews AI. I told you it was going
for reviews AI. I told you it was going to be a quick one, but we are set up and
to be a quick one, but we are set up and ready to go. So that is it. We are done.
ready to go. So that is it. We are done. I told you it was going to be a long
I told you it was going to be a long one, but you now know everything that
one, but you now know everything that you need to start using High Levels AI
you need to start using High Levels AI employee to automate your entire
employee to automate your entire business and to finally get your time
business and to finally get your time back. We have covered a lot. So you've
back. We have covered a lot. So you've learned how to set up your AI voice
learned how to set up your AI voice agent, your conversational bots, your
agent, your conversational bots, your review responders, your content
review responders, your content creators, funnels, and your workflow
creators, funnels, and your workflow automations. We've talked about what to
automations. We've talked about what to do, what to avoid, how to actually make
do, what to avoid, how to actually make this system work for you, what to charge
this system work for you, what to charge without the overwhelm and without the
without the overwhelm and without the tech confusion. And most importantly,
tech confusion. And most importantly, you now understand how to build a
you now understand how to build a business that runs without you being
business that runs without you being glued to your laptop 247. No one wants
glued to your laptop 247. No one wants that. But here's the thing. Information
that. But here's the thing. Information is one thing, implementation is another.
is one thing, implementation is another. That's why so many creators and coaches
That's why so many creators and coaches and agency owners have asked me, "Can
and agency owners have asked me, "Can you just walk me through this step by
you just walk me through this step by step?" I always get these questions at
step?" I always get these questions at the end of these videos and someone
the end of these videos and someone says, "Yeah, yeah, I get it, but can you
says, "Yeah, yeah, I get it, but can you just show me a little bit more? Can you
just show me a little bit more? Can you just walk me through it a little bit
just walk me through it a little bit more?" And the answer is, I can
more?" And the answer is, I can absolutely do that for you. Now, if you
absolutely do that for you. Now, if you sign up to High Level through my
sign up to High Level through my affiliate link below or if you upgrade
affiliate link below or if you upgrade your existing account through me, you're
your existing account through me, you're going to unlock access to my private AI
going to unlock access to my private AI and automation community, which is made
and automation community, which is made for more AI membership. Now, with this,
for more AI membership. Now, with this, you're going to get my complete snapshot
you're going to get my complete snapshot library, all of my training videos, all
library, all of my training videos, all of my templates, all of my workflows. I
of my templates, all of my workflows. I also give you all of my courses on all
also give you all of my courses on all the other AI foundational trainings as
the other AI foundational trainings as well. So, prompting and vibe coding and
well. So, prompting and vibe coding and things like that. So, if you really want
things like that. So, if you really want to get involved in the AI space, it's a
to get involved in the AI space, it's a great place to be. Plus, I will also
great place to be. Plus, I will also teach you how to become an AI consultant
teach you how to become an AI consultant and sell AI audits for businesses. So,
and sell AI audits for businesses. So, if you want to have access to all of
if you want to have access to all of that, you can join my community. I do
that, you can join my community. I do weekly live coaching. There's an amazing
weekly live coaching. There's an amazing community of other people that are doing
community of other people that are doing it. You get access to all of my courses
it. You get access to all of my courses and it is an amazing space to be. Now,
and it is an amazing space to be. Now, if you are already with High Level and
if you are already with High Level and you want to be part of this space and
you want to be part of this space and you want to have access to all of that,
you want to have access to all of that, that's not a problem. You can still
that's not a problem. You can still access. Below is a link to join my
access. Below is a link to join my community. You just pay a small monthly
community. You just pay a small monthly membership and then you'll also be able
membership and then you'll also be able to join as well. So, if you are ready to
to join as well. So, if you are ready to stop duct taping your business all
stop duct taping your business all together and you want to start scaling
together and you want to start scaling smart with systems that work while you
smart with systems that work while you sleep, then hit that link in or if you
sleep, then hit that link in or if you want to capitalize on this huge AI gold
want to capitalize on this huge AI gold rush that we're in and you want to learn
rush that we're in and you want to learn how to become an AI consultant, then
how to become an AI consultant, then click the link below. You can join the
click the link below. You can join the community or again as I said sign up
community or again as I said sign up through my affiliate link and I cannot
through my affiliate link and I cannot wait to see you in there. So if you love
wait to see you in there. So if you love this video, make sure you give me a like
this video, make sure you give me a like and subscribe and also let me know in
and subscribe and also let me know in the comments below what you want more
the comments below what you want more of. Is there something that I missed? Is
of. Is there something that I missed? Is there something that you want in the
there something that you want in the next video? But also let me know what
next video? But also let me know what you took away from this. I really love
you took away from this. I really love reading your comments. So that is it. I
reading your comments. So that is it. I can't wait to see you in the community.
can't wait to see you in the community. I can't wait to see you on the next
I can't wait to see you on the next video. Bye.
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