Spirit Airlines is leveraging Dynatrace's AI-powered observability platform to proactively manage and enhance the customer experience by improving system health monitoring and enabling faster issue resolution.
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uh my name is Saji varghese and I'm a
senior director for I.T services at
Spirit Airlines we are a major
commercial airline based in South
Florida we have about 200 plus airplanes
that we fly to over 95 destinations our
motto is to make more go and have a
great experience for our guests and what
that means is make creating more
destinations for our customers to fly to
having more product offerings for them
options for them and delivering a
seamless experience for our guests
Danvers helps us manage the customer
experience more effectively by allowing
us to rely more on dynatrace AI apps for
example to let us know the health of the
system and any deviations to the
customer experience historically we
would rely on eyes on screen monitoring
which is a very traditional approach to
monitor the health of our system today
as we have used Androids to map out the
ecosystem we have a greatly increased
capability to be able to respond to any
variations because AI apps is watching
the health of our systems for us and it
allows us to triage problems pretty
quickly it allows us to respond and we
are soon going to be implementing
self-healing Technologies to be able to
remediate things as soon as we find them
Grail is the core data source with which
we can we can do a lot with the
information that we have inside of
Braille for example with the new
business events capability we're able to
map out the entire experience across our
self-service platform which are the
kiosks and we now have the ability
through business events to be able to
analyze the funnel or the customer
experience on the kiosk themselves which
is hosted in a private Network and also
the information that we have in grail
allows us through business events to be
able to map out not only the customer
experience on the kiosk but also allows
us to triage any issues with the
multiple components that are embedded
inside of the kiosk and it allows us to
create a more efficient experience for
our guests for the future foreign
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